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Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
1012 StorQuest - Honolulu/Kakaako
a day ago
Love the work they did on my rear bumper its been maybe 2yrs ago. Customer service is awesome I forget the guys name & the chic but they were awesome people! 5 plus star
Olaf-Lee Tollefsen
10 months ago
Scheduled an appointment to bring my car in for an estimate and they asked for an authorization from my insurance company. I called my insurance agent and had that sent over. Day of my appointment, met with the manager, Jason, who took a look at my car. He didn t seem to want the business, had various excuses and gave a timeline of 6 months. He pointed out a BMW in their garage and said he had to work on that first. He mentioned that BMW at least 3x. I guess they can only handle one car at a time. It also seemed like the front end damage to my car was too much for them to handle. He pretty much told me to go somewhere else and mentioned trying somewhere in Kalihi or further out. That s all good, but if you re so busy and/or incapable of handling the repair, don t schedule the appointment in the first place and waste my time. Just be up front up about it from the get go. Another shop I contacted that s a few blocks down the road told me they were booked out 6-8 weeks. That s being up front.
Bo-Bae Kim
6 months ago
Super easy and quick to get my car fixed after I got sideswiped; when I got my car back, I honestly couldn't even remember where the damage was because it was so smooth and seamless!
J Lin
a year ago
If my husband and I could give 10 stars, we would give it to the team at City Fender! Our daughter is a college student and her car was hit while she was in class. City Fender was extremely helpful and went over and above to assist us as we called from the mainland. Thank you City Fender!Service: Body & TrimService: Body & Trim
Suzie Akina
2 years ago
Manager Jason, the pretty Kiley, and their crew did a wonderful job fixing my right headlight and fender after my neighbor accidentally backed into it. Jason kept in touch about insurance issues so there d be no surprises, and Kiley reminded me to take belongings out of my car especially my garage door opener which I had forgot! They finished the job earlier than expected despite being busier since we re in Tier 3 and everyone bringing in their cars. My fender and headlight were perfectly fixed can t even tell it was totally smashed in before and the paint job was a dream! They surprised me with other complimentary extras! Mahalo to City Fender for taking good care of me and my baby!!Services: Painting, Body & Trim
The Ray
a year ago
Great service by serious professionals.My mirror was totally demolished by an uninsured driver zooming by; total damage replacement was just under my deductible of $500.Once parts arrived in 10 days, the installation took 10 mins.
Brian Navarrete
2 years ago
I inquired about the recent damage to my car. The woman and gentleman that helped me were extremely nice and professional. He polished out the damage to my bumper revealing the damage wasn't as bad as I thought. He also took my number and later called to provide me a quote on replacing my cracked headlamp. No one ever likes going to the body shop, having to deal with the inevitable high costs of making your vehicle nice again. But if I have to, I will definitely return to City Fender. Mahalo for great service!
Frances Quisano
2 years ago
I totally recommend City Fender to all that need their auto damaged repaired. Manager Jason is super nice, professional, knowledgeable and so accommodating. You will have no problems with this business!Services: Painting, Body & TrimServices: Painting, Body & Trim
Joseph Wood
6 years ago
I went in here to get an estimate for some small kine touch-up work. I was trying to get a feel for how much this would cost from a couple different shops. First thing they said was that an estimate costs $50. The guy almost immediately told me to see if some other place would give an estimate. Didn't even shake my hand or look me in the eye. It may be some small work, but every other shop I went to was at least willing to look at my car, or even treat me better than if I were something unfortunate that he had to scrape off his shoe
Taba Allday
3 years ago
3/25/21Got an estimate for my ride from Jason.Very upbeat braddah, . Giving 5 stars but,We gotta wait and see if City Fender can keep it 5 stars. I have confidence Be back later w/update. out!
channing ansagay
a year ago
What an exceptional customer service I thought about looking for the nearest auto body shop not just from any recommendation but just from how I feel about the phone call about the environment about the service and those three things have been fulfilled by this company and I really appreciate the help from front desk and the help from the owner and the team there s a lot of times where you don t trust going to people just based off of what others say so you go ahead and make your calls and find that place is suitable as a customer!Service: Painting
Gonzo Ayres
7 years ago
I have used city fender for multiple incidents on different vehicles that have been in accidents. They do very high quality work and their customer service is excellent. I recommend them for anybody work it needs.
Christine Petersen
7 years ago
I can see that it would be dissappointing to be turned down because one is not an insurance case. But when someone put a dent in my baby's fender, I was glad they were there. They made all the arrangements with State Farm and threw in lots of extras.
John Pape
5 years ago
I took my car there for an estimate and received a free and reasonable estimate. I then scheduled an appointment when the work was done quickly. My car looks beautiful again.
Lilian Reynolds
2 years ago
The people that helped me were so kind and helpful and went above and beyond to fix up my car when my passenger mirror got smashed. The whole process was so quick. Would definitely recommend!!!Service: Body & TrimService: Body & Trim
Carlos Almanza
4 years ago
Bad service, poor customer service, and I would get multiple quotes before you commit. SH fender, and Advance collision center where both great, and helpful. I'm not going to say who I went with, but let's just say you can't go wrong with either, or.
jessica king
6 years ago
Took my car in to get fixed after being rear ended. Took weeks to get in, they never gave me an estimate for when it would be completed then called and told me I needed to come ASAP to get it when it was done cuz they were closing in 10 min.
Greg Dalin
7 years ago
Brought 3 different vehicles here and the work is quality and well done, no corners cut here
Steven Kurosu
2 years ago
Super awesome company that everyone should take their vehicle to get repaired at
Daryl Tokunaga
2 years ago
1St class place if you need body work.
William Brown
6 years ago
Auto body shop
Peter Koc
3 years ago
Close early.
adriana Pizzia franc
5 years ago
Great workmanship
Chris Cey
4 years ago
Quality work