Auto Customs

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Matt Mccrary
a year ago
Very helpful and knowledgeable, but also very short staffed. It took a while to get to us, but once they did, they were able to answer all of our questions and were very helpful. I hope this helps you out and have a great day

  STeyed
5 years ago
These guys are awesome. Never felt pressured while shopping for rims, they were able to get me a set they don't usually carry, and customer service was just right. I don't think I'd buy rims and tires feom anyone else after. They just ruined it for everyone else!

  Dung Hoang
2 months ago
I changed 4 mud tires at this place. Jeff helped me and provided good customer service.

  Jason Keoni Wong
a year ago
I've Been getting all of my tires from here for the past 8 years. For all of my trucks, work trucks, and personal Cars. Great service, excellent pricing, and they go the extra mile to make sure your happy on what you got! I recommend on going to the shop to see other services they have. The staff are well knowledge of a wide range of basic needs to custom automotive design and products. If they don't do certain specifications then they know the right people to go to and referrals to top notch places!

  jameshyde022
a year ago
The guys at Auto Customs are great. They did the job quickly and the price was affordable. They treated me with respect and courtesy the whole time. I highly recommend you visit the shop if you're in need of any of the services they provide.

  Chris Amendola
5 years ago
The guys at Auto customs took care of my tire swap needs. They were fast, on time , and reasonably priced. They handle all types of rims and tires so no need to worry about anything. Give Brandon or Jeff a call and make your appointment today

  Mack Hernandez
5 years ago
John and his crew are top-notch! They really know their tires and rims and able to accessorize your vehicle. We are fortunate to have someone so qualified to know how to take care of our vehicles and give our cars that Quality top of the line look. A-1

  Jon Rafeal
4 years ago
Really appreciate the time they spent to sit down with me and find the wheels I liked, comfortably with no pressure... Very communicative, to even last detail of what I wanted. Also took good care of my car while it was in there hands. Definitely a go to shop if your looking to upgrade.

  JMSA460
8 years ago
This shop was a bit pricey for me. It cost $69 for parts and labor to replace a fog light bulb. The lights guy in the back, I think his name is Matt, was extremely nice and knowledgeable. However, the guys in the front office weren't too friendly to me and made me feel like it's because I didn't look like a local. The shop was a tight squeeze, but that's almost every place in Honolulu. I was extremely satisfied with the work that was done for me but was disappointed that there was no military discount. Overall, I would go back to get more work done on my cars.

  kyle chase
6 years ago
I set up an appointment to do some work on my car on a Saturday, however 2 days before I got a call saying my 25 year old sister had passed away. With everything going on I forgot to cancel the appointment. I got a call that Saturday from one of the employees asking where I was, I told him I was sorry I forgot to cancel the appointment and that I had to fly home for a couple weeks. Before I could fully explain the situation I was told I wasted 4 hours of their time and was hung up on. I will never recomended this shop for any auto work that my friends may need done. They were extremely unprofessional and rude.

  Ronald Domenden
7 years ago
First off, if you want a fast overview of PROS and CONS for this shop skip to the bottom of this review. This was my first time to this shop and it won't be my last. I Came to this shop to have my own mud terrain tires installed. Mistakenly I had scheduled an appointment @ another shop to have my tires changed the day before. When I got to auto customs I spoke to the owner and to one of his guys Jeff. I told them I had called the day before and set an appointment with them @ 3 and that I talked to one of their employees but forgot his name. Well I wasn't on their appointment schedule so I thought that wasn't right. I drove all the way down from ewa to get to this place, just to find out my appointment wasn't set! They showed me their caller Id log of yesterday and asked me if my number was on the call list and it was not. After finally realizing that I came to the wrong shop ( *checked my call log on my phone and their number was not the number called the day before) I felt like a fool and apologized. They where cool about it and assured me that they wouldn't set an appointment for someone and not write it down because that wouldn't be right. Their work schedule for the day was loaded and I thought that they would tell me to just schedule an appointment for another time because there is no way they could accommodate me. But to my surprise Jeff told me that If I wanted to wait he could try to work me in to their tight schedule which they did. Although I had to wait 30 minutes due to other appointments they had me out of their @ 5. They did a clean and quality install of my m/t tires and I like the fact that they didn't rush it. They took the time to do the job well. I'm a mechanic by trade and you can see the proffesionalism and skill in little things like how they positioned and raised the truck on the lift, how they dismounted the old tires and mounted the new tires. To balance, They did a dynamic balance and used stick on weights which they hid behind the spokes where ever possible to make it less visible vs using the pound on style that clamps to the edge of the rim. They used electric impact wrenches to install the wheels and torqued them to factory specs. They even set the tires air pressure to the tire recommended specs. Let's put it this way, if I could of done it myself I would have done it the way they did it! And what I paid was less than what I expected considering the awesome job they did and the service I received. I highly recommend this shop to everyone. Go and see Jeff as he "will" take care of you and your ride. Major props to their technicians working behind the scenes. Your skills and proffesionalism is not going unnoticed. If you are looking for a place to really take care of your automotive wheels tires and accessories don't compromise. Make an appointment to see these guys, you'll be glad you did. There work speaks for themselves.PROS-- a.c. show room and lounge area- large lounge area with comfortable seating- excellent customer service- professional skilled techs- quality work- reasonable and competitive prices- helpful, knowledgeable and experienced staff.- good selection of rims, tires and all types of. automotive accessories.- If they don't have it They can order it- close to megs drive in.( good eats)CONS-- hard to see shop from the roadway(waikamilo)

  Shania Bustos
2 years ago
Customer service is A1 and prices are reasonable. I will definitely be coming back for future services. Thank you Jeff and Brandon! You guys won t be disappointed coming here.

  Paul Thomas
8 months ago
They helped me with my lost wheel key when no one else could. Made my week:)Thank you

  Shawn Talaro
8 years ago
The professionals at Auto Customs are awesome! They are experts in understanding the correct size wheels and tires will fit for each vehicle and application, which give me peace of mind, knowing my BMW is in good hands. These guys also helped turn my Lamborghini Gallardo into a class winning vehicle at 3 consecutive car shows, I HIGHLY recommend them to anyone looking to modify their vehicle via wheels & tires, performance parts and/or accessories!!! A+++++

  Gentry 808State Hawaii Formoso
7 years ago
I was badly in need of a tire. The sidewalls had bubbles upon bubbles. So I was looking for something, anything cheap new or used. I Google tires for sale in Honolulu. Auto Customs was the first to catch my eyes. Waikamilo just about a minute ride from my house. I asked if the have the size tire I needed and cheap if possible. Told me the price and I was sold. If you don't know Waikamilo or better yet Meg's Drive in then you may not find this place excellent staff, excellent service will recommend to all

  James Bruno
4 years ago
Get all my tires done here. Also have done suspensions. Always a job well done! Customer service is also top notch.

  Natasha C.
9 years ago
Really really nice group of guys.... Did everything they could to make sure everything was A+ shape. Didn't cost an arm and leg either, so glad I found them rather then going to the dealer.

  stephan edwards
4 years ago
Great customer service. I always go to them to my tires and custom wheel, suspension and exhaust kits.

  Troy Keene
7 years ago
Nice variety of rims. The guy sits down with you and really help you find what you want. But could use more help due to customer backup

  Viana Baker
5 years ago
Excellent customer service. Fast, friendly, professional service at a reasonable price. Much mahalo for taking care of me so promptly!

  Cleve Okamura
3 years ago
Excellent place to have your bush wacker pocket flares install. Very friendly and knowledgeable staff.

  SHUN SHIMANE
a year ago
They treated me very kindly even though I came from Japan. Mahalo

  Jackie Cua
4 years ago
Been going to these guys for years! Excellent service and knowledge.... 5 stars for sure!

  Bumbai Lastweek
5 years ago
The best place for rims and accessories. Fast friendly and great service!

  Anthony Rodriguez
5 years ago
Quick and easy. Also noticed an error with my rear tires and fixed it for me for half cost.

  Stephen Walter
5 years ago
Great service, quick work, amazing people. 12/10, would recommend.

  kaika lacaden
a year ago
Wouldn't get anything from them. If have to come in to look what have I rather be at home doing it.

  Ral Loe
4 years ago
Friendly customer service. Price is good and the quality of the product they offer .

  Arthur Peters
2 years ago
Best place to get your wheels, tires and automotive accessories!

  Loren Sampson
4 years ago
2nd time using them to lower my car. Quick and professional.