O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lyle Timko
2 years ago
The have some of the nicest knowledgeable staff in town. the parts are low to mid prices. They do have a few jerks that work there you will know when you get them. just ask for someone else to help you. Some of the "older" gentlemen have went above and beyond to help me. I know cars, but they live cars n trucks!

  Jude Adney
5 months ago
I d like to thank Johnathan, Lance who since transferred, and Reggie for helping me through getting a part through LKQ to O Reilly s Hilo. Very cost effective considering my $800 quoted part at Chevrolet costed less than $200. No shipping costs, just a longer wait time because it came snail mail (a big bumper cover). But, considering the part was not supported by Amazon to this zip code, it was well worth the wait. The O reilly s team came through for me. Thank you!

  Kristin Barrett
4 months ago
Super helpful. Guy checked the codes for our engine light and gave us suggestions. Fast And efficient. Highly recommend.

  Scott Wagner
3 months ago
They re super helpful! Piper even went out of her way to help me check my battery. Mahalo!!!

  Kelly Dunn 808
3 months ago
Great store, hundreds of products! Everyone were professional!5 out of 5 stars

  Ivan Yamanaka
2 years ago
Got my battery replaced & installed under their battery warranty with a fresh battery made 2 months ago by Randy after he tested my almost 3 year old battery, No hassles or long wait lines! A1 Service!, Photo showing old battery.

  Leialoha Perry
3 months ago
There operating hours exceeds others and the staff are always polite and knowledgeable.

  Jeffrey Giamario
6 months ago
Long wait for service.had to go 3 times for simple air filters.never called as stated when correct filter came in.not the best attitude - zero aloha.

  Beverly Frazer
5 months ago
It was a quick , friendly and efficient experience to get our safety check on our car ! Thank You for quick service !

  Gene Rynkewicz
3 months ago
Always great service and best prices in Hilo.

  Katie Strong
3 months ago
Honest and helpful. Best auto parts store in Hilo.

  Sylvie Garnero
4 months ago
Very helpful- even though I don t understand much about cars

  Andrew Hendrickson
a year ago
Very helpful staff. Made my search easy. Told them the make, model, year and what I needed and they did the rest including fetching it off the shelf.I also like that they are open late. I don't get home from work until 7pm and that's the time I have to work on a car.

  Offgrid Steve (Off-Grid Living)
a year ago
These guys are incredible! I have a big truck, and they ve nearly always had the parts I need in stock. When they didn t have stock, they had it in my hands in 24 hours. I ve gotten everything from tail light lenses to transmission coolant lines and power steering hoses. Reasonable prices. Thanks guys!

  Shannan Hostetler
a year ago
First I called and the girl said that it wasn't in stock and it would be 4-5 days if I wanted to order it. Discouraged I decided to just go get a Sub and figure out something. Sitting there at Subway, I googled the brake master cylinder for my truck and O'Reilly's popped up showing it as in stock and available to pickup. Excited I ran across the parking lot and showed the counter guy a screenshot of their website showing the part in stock. He grabbed it right away and off I went. Now is the unfortunate part of the story, the casting was off and the mounting setup was slightly to big for the reservoir to seat properly. So I still didn't have the part, spent over $120 for a part that I can't use, and they won't refund because it was installed for all of five minutes. So Hate you guys very much and Aloha

  riveramaria1390
a year ago
The woman who just answered the phone today wed, jan 25, 2023 at 1500 was rude and had a bad attitude. Seemed to have the answer right away to my question without giving me any other options but the higher priced item. She didnt even ask me what year my car was and said "yup" "yup, thats all i have" "yup $182 plus 22 for blah blah blah" mind you, i called 3 times and no one answered before she did on the 4th try. The 3rd try someone picked up and immediately put it on hold without even telling me im being put on hold. It just stop ringing and went to beeping for 10 minutes and no one still answered. Ive been a loyal O'Reilly's customer for more than 15 years going with my father and gfather till i went myself. Its not the first time i experienced bad customer service and BAD attitude from these employees. Sorry not sorry Autozone here i come

  Sean Mccracken
4 months ago
Always friendly an helpful and open late too

  Raven Falls
a year ago
Bought a brand new Alternator and Battery and then went to a shop to fix the truck less than a month later. The mechanic recommended that we return the Superstarter battery because it s known to kill alternators, and get warranty on the alternator. So we took the battery and alternator back and found out that they messed up and originally sold us a rebuilt alternator even though we paid the price for a brand new one. Then they rejected the return of the battery despite it being before the 60 days and we had the original receipt. My bf said the excuse for the wrong product was the worker who sold it was new and they gave him attitude. Then proceeded to no longer help him any further and recommended we get help from interstate batteries.

  Carissa Nerbovig
2 years ago
We ordered a generator online to pick up in store. It was a super easy transaction. It was ready quickly the morning after the order. The employee who helped me was great! He was friendly and professional and brought everything out and loaded it up into my vehicle.

  Chris Castro
4 months ago
This Oreilly auto parts in human form!!!

  Mr. William Sherman Senior
6 months ago
Orderly store, well stocked,Prices weren't horrible..

  Mary Lester
a month ago
Professional. Quick. Helpful. Nice guy.

  Gabriel
a year ago
Great service by Daylin buying new rain windshield wiper blades; they install them for you. 5-6 people working there made the line go fast (at 4:30pm)$75 for two new blades but I d rather have it done, and I m tired of buying on Amazon.

  Theresa Hudson
7 months ago
Really cool and nice and friendly and very helpful I will be back if I have anything that I need

  Crisco Luv
a year ago
Staff is helpful, they carry lots of parts and can get parts quick that they don't have. The rewards program is great for people that work on cars often.

  Kevin Johnson
2 years ago
Staff is awesome. God forbid you actually need some thing. While in store stock may save you a little time, the in store stock is very limited. Most vehicles on this island are metric, yet tool stock is sae. And just about any part is available at less than 1/3 rd online from anyone else. For example I bought an 8" coolant line for 15 dollars, and it was the worst quality hose section i have ever seen. The hose was the right shape but the ends looked like they where hand cut with no symmetry. Im sure most people already know. Order online. O'Reilly's is unreliable.

  Shane Uyeda
9 months ago
Great service and good pricing. It is your one stop shop for whatever you need.

  Melody Jones
2 years ago
Super long line but only auto parts place open after 5 pm in the area

  Randall Hayes
5 years ago
Not the cheapest! But, warranty is unwatchable and the workers are the most knowledgeable and helpful group I have ever encountered! A must experience! They are just a tad higher priced but they blow that difference by their total customer service! Clean store and nice people! Go and see it, you'll be happy,happy, happy!

  Todd Taylor
a year ago
My wife had a silly accident and lost the oil cap at the gas station. John at the Hilo branch was understanding, assisting me over the phone and within 20 minutes, she was capped and on her way to work. Mahalo John