Kalawe's Auto Repair, LLC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ashley Parchinski
5 months ago
Dropped my brand new 6mo old car off here, then came back to pick it up and one of my car windows is totally smashed. Owner says she has no idea what happened to it. Footage of cameras is mysteriously missing. Shop is not cooperating with police investigation. Would rather service my car myself than ever do business with these people again.REPLY: On 3 separate occasions, I was told to leave my car overnight for service. You have a key drop box for this instances. I was assured my car would safe. You were NOT on vacation when it happened, it happened the day before Tracy left for vacation. My car was broken at 7 in the morning. You contacted me AFTER doing service on my car that my window was cracked. It s shattered beyond repair. You were in the office for 8 hours that day and had plenty of time to watch the tape from 3 cameras and see what happened. Obviously nothing happened on those cameras and one of your workers broke it and you re covering it up.

  Evelyn U
8 months ago
My family and I have been going to Kalawe s Auto Repair for over 20 years. If I could give Brian and his wife 20 stars I certainly would.Brian is an awesome mechanic!Services: Air & cabin filter replacement, Tires, Auto battery replacement, General repairs & maintenance, Auto engine diagnostic, Auto brake repair, Tire rotations, Engine repair, Vehicle Inspection, Wheel alignment, Brakes, Auto battery maintenance, Auto tire replacement, Vehicle safety inspection, Wiper blade installation, Auto maintenance, Battery, Oil changeServices: Air & cabin filter replacement, Tires, Auto battery replacement, General repairs & maintenance, Auto engine diagnostic, Auto brake repair, Tire rotations, Engine repair, Vehicle Inspection, Wheel alignment, Brakes, Auto battery maintenance, Auto tire replacement, Vehicle safety inspection, Wiper blade installation, Auto maintenance, Battery, Oil change

  Christopher Smith
9 years ago
I went to Kalawe's Auto because my old shop closed down and I saw a sign that said they specialize in Toyota and Lexus cars. I brought my car in for a rattling noise at the front wheel on 1/21/15. At closing time the next day they informed me that my tie rod and lower ball joint needed to be replaced and that I could come pick up my car until the parts came in. They charged me over $80 just for telling me what was wrong with the car and required a $200 dollar deposit for the work. This should have been a hint that I wasn't in the right place. I had them order the parts anyway because I had family coming in a month and didn't want them to have to rent a car. The receptionist took a $200 deposit from me and said the parts should be in within the week... ha.I called a week later, as I hadn't heard back and the receptionist informed me the parts weren't in yet and that they'd call me.A second week went by so I called again. The receptionist told me she'd have to look for my information and asked if she could call back. This was close to closing time at the end of the week and I never received a call back.The next week I called the last number that called me from this business, I called at 430, during operating hours. The woman informed me this was her personal cell phone and she was not at work anymore. I apologized and said I'd call the next day. I called the next day and she again said she'd have to look it up and get back to me. The call never comes...The following Monday 2/16 (almost a month from the original appointment) I called early in the morning. She again had the nerve to say she would have to call me back. I let her know that this was unacceptable and she apologized and said she'd call right back. As I was waiting for a ride to get there, it took me about three hours to show up at the shop (still no call). She looked surprised and I asked her what the heck was going on with my car. She said she was sorry that it would be a few more days because they never ordered the parts. THEY NEVER ORDERED IT!!After all of the conversations we had, they never even bothered to check the status of my parts. They just kept stringing me along. I immediately demanded my deposit back and left. I feel silly that I let it go for so long. Four weeks... 1/21-2/16I took my car to a well-known local competitor across the highway and they ordered the same parts from the same place. It took two days..My family ended up having to rent a car for a week while they were out here thanks to this shop. Next report goes to the BBB.Just don't do it.

  Sandi Lyn Cabreira AKA MereLouve
11 months ago
If you need your vehicle fixed, this is the place to go! Brain is knowledgeable, professional, fair, and honest.