East Coast Towing
4.6 (70)
21 Kalanianaole St, Hilo, HI 96720
(808) 933-3585
eastcoasttowing.org
Claimed
From the business
- Identifies as women-owned
Introduction
East Coast Towing is a women-owned towing service located in Hilo, Hawaii. They offer 24-hour service throughout the week and provide a range of towing and roadside assistance services.
Services offered: Towing service, Car lockouts, Tire change, Local hauling.
East Coast Towing Reviews Summary
Pros
- Professional and efficient service provided by drivers like Juan, Ben, and Chance.
- Quick response times, especially during emergencies, with friendly and knowledgeable staff.
- Excellent communication and coordination during pickups, ensuring customer satisfaction.
Cons
- Reports of issues with insurance coverage and lack of responsiveness in handling accidents.
- Occasional instances of delayed or missed appointments leading to customer inconvenience.
Suggestion
Improve transparency and efficiency in insurance processes to address customer concerns. Ensure better appointment management to avoid delays.
Positive Words
professional, efficient, friendly, quick, knowledgeable, excellent service, responsive, quick response, recommend, reliable, courteous, skilled, respectful, kind, helpful, timely
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Yam Raz
2 weeks ago
Juan was very professional, got things done very efficiently. The text they sent were helpful to coordinate the pickup.Thanks.
Tyler Dickinson
9 months ago
Shady company driving around the big island without insurance. This company rear ended my truck and trailer and have not owned up to making it right. I would be hesitant to hire them, they do not carry insurance. The same truck that hit me is back on the road with the same driver Leebert. They claim to be insured by progressive, but my claim has been denied through progressive. This happened over a month ago and I have still not been able to get the owner on the phone. Leebert was the driver that hit me, super nice guy, but the owners of East coast towing are definitely slimeballs. Be aware before you hire them. Accidents happen, but own up to your mistakes East Coast towing and Harley Gonsolves out of Hilo.
Chelsea
3 months ago
This past week I needed, what I thought, was a possible tow. Sam reached out to me to verify the location and I was thankful she did! I realized I didn't provide that information online. She was very friendly and had great communication. Once the drive, Chance arrived, which was very quick, he asked me what was wrong and I told him the vehicle wouldn't start. He explained to me why, and grabbed the box to jump the vehicle. He was very knowledgeable and friendly. I appreciated the service that was provided!
Rebecca Choi
2 months ago
Very responsive and great service. Juan was the driver who helped my dad with towing his stranded car and he was very skilled and also very respectful. The dispatcher was also very kind and helpful. We ll definitely use East Coast Towing again in the future.
lorilynn rapoza
4 months ago
Today I had a unexpected event that required roadside service. My tire shredded causing me to be stranded on the side of the road. Until help came by East Coast Towing. It was really awesome the driver who responded was Leabert. Such a Kind soul a Gentle Giant he really made me feel safer and checked my spare tire to make sure it was good. He also was courteous and made sure that we was Good to go before leaving. I highly recommend East Coast Towing For all your Roadside services.
M lail Vierra
a month ago
Got my car towed this morning from work. Very amazingly quick and fast, and very understanding of my car issue. I highly recommend them. My towing person name is chance, amazing worker.
Melissa Armstrong
2 months ago
Juan de la Rosa arrived quickly and had my car to the service department before they closed.This was after 4 hours of drama with a different tow company. I ll use East Coast every time from now on.
Marc V
a month ago
Super fast getting to us on short notice, had a flatbed since I had my front end back tires flat. Shout out to Juan De La Rosa, great driver and super nice had everything done fast and got us home quick
Aaron Stear
4 months ago
All I need was a jump and it was paid-for through roadside assistance that started with my insurance company, then went through a third-party company, who has a contract with East Coast Towing. They responded promptly, answered the phone right away when I called; they dispatched someone swiftly; he called me right away; he worked with me on my weird address their computer didn't want to recognize; and the guy was awesome. 5/5 for sure! I think his name started with a B, based on his signature. I'm bad with names and I forgot
Ronald J Smith
11 months ago
Came out same day I called him. Got my little dozer moved no problem. Over all just easy. Came on time, did what he said he would do. Definitely my go to guy any time need it moved!EDIT - Asked if he could haul it again yes no problem. Didn't give exact time so I waited around all day to be ready to go when he was. He never texted me back never showed up.
Aleisha MacNaughton
2 months ago
These guys were amazing!!Stayed with me for almost an hour trying to find my original key.... sure enough when I finally found it that was the reason my car wouldn't start. Brilliant and dedicated!
Keli Semelsberger
5 months ago
They are a Geico car insurance approved towing company. I've used them twice this year. They showed up promptly and when they got to the auto shop at night and found no place to leave keys after hours they called me to work out a solution. Friendly and professional.
jill rodgers-lash
6 months ago
Wow! This was the best, easiest, and hassle-free car tow I could have imagined. Thank you, Chance, for heading out as soon as we called, keeping us informed as to your timing, and getting us out of a tough jam with ease and professionalism. It is crazy to me that this was all over in less than one hour. Amazing customer service that we will forever be grateful for. Thank you, East Coast Towing!Service: Car towing
Walid Sabra
6 months ago
Ben Catcho was awesome! He arrived a few minutes after my call. He was very upfront and much more helpful than the rental company i used to rent my car. Very honest and he brought the aloha spirit. Mahalo and thank you for your help! It s good to know there s still good people out there.
Teresa Fuata
7 months ago
Five stars - I'd give Franklin Leialoha six if I could. He arrived quickly, waited with me for a bit until my ride showed up. He didn't leave me standing alone on the side of the highway. (Thank you, Uncle!) We have used East Coast Towing in the past as well, I highly recommend them.Service: Car towingService: Car towing
Alexandra Alvarez
6 months ago
Wonderful and friendly customer service. They accommodated me to choose my tow time since I was dealing with the rental car company. Showed up right on time, handled the car with care, and the driver Frank was very pleasant. They even offered to hold it in their storage since my body shop can t take me for another week. Couldn t recommend them enough. MAHALO NUI LOA !!!
OLIVER LADAO PARENAS
a month ago
They didn't used the wrecker but flat bed. As per my neighbors..the Driver was reckless & just drop off my vehicleOn my Yard. Will NEVER use their services Again. TOO Expensive!!! Will also share to my followers.
Irina Yakusheva
2 months ago
Thanks to Juan DeLaRosa - he helped us with a flat tire. Quick and friendly.
Kahau Lea
8 months ago
Jay was responsive and quick to get our car towed during the busiest part of the day. Really nice guy, who helped me figure out how to fix a few of the problems on the car. Insurance paid for the service but this will be my go to for a tow.
Dolan Staton
2 months ago
Very professional and personable. Never like to need a tow, but if you gotta go with someone, go with East Coast Towing
Hiiakaikapoliopele Dedman
a year ago
I recommend East Coast towing for your emergency needs. My rescuer assisted me with a car lock out. He found me fast ,opened the car very fast and was extremely professional and courteous.I had called five other places and they didn t call me back. This was a Saturday evening around 6:00 pm.The East Coast towing dispatch picked up as soon as I called and sent someone right away. I was so relieved.Service: Car lockouts
tuboteahead Empress HarleyDavidson
7 months ago
Ben Catcho was quick professional.He was at my door in less 20 minutes and had me back on the road in less then 10 minutes. He was awesome.Service: Car lockoutsService: Car lockouts
Osaiasi Tuakalau
3 weeks ago
Fast and reliable. Very good driver (Juan). Placed car where I wanted it.
Shana Araw
7 months ago
We called East Coast Towing and they had Ben come out very quickly, and he did a great job. Very quick and professional. Will most definitely be using them again.Service: Tire changeService: Tire change
kevin sprague
a year ago
My alternator broke on my car and I was stuck and Robin and his wife we're so professional and so cool and it felt like family was helping me out, I would suggest these folks over everybody out there. Right on time and truly awesome people . I called 14- 24hr services and they were the only one who answered and we're there when I had no one,,,thank you Robin and your awesome wife for being you, I couldn't have asked for better service and with a true aloha spirit from one of the best couples I have met on this island after living here for 15 years, God bless you and Mahalo from my heart..Kev (Detroit)Service: Car towing
Kimberly Tomko
9 months ago
They were extremely responsive. The guy who came to help was very friendly and patient. He did a fantastic job. If I ever lock my keys in the car in Hawaii again I d call them.Service: Car lockoutsService: Car lockouts
Anabel Boyer
7 months ago
Not only did East Coast Towing arrive incredibly fast, but he unlocked my car in record speed! I can not thank him enough, excellent company! Greatly recommend!Service: Car lockoutsService: Car lockouts
Junior & Malinda Toa
6 months ago
Showed up within minutes of our call during morning traffic and had us back on the road 30 minutes from the time of our call. Thank you for the swift service, Ben Catcho!
Thomas McLaughlin
a year ago
We use East Coast for the majority of our hauling needs and we couldn't be happier. They are easy to do business with, have better than fair pricing, and are available whenever we have needed them. Many times my customers request same day for equipment hauling, even to longer distance hauls, and East Coast always comes through. I can't speak for the lower star reviews, but they have always given 5 star service to me and anyone I have referred to them. I will definitely continue to do business with the team at East Coast Towing and I highly recommend you try them as well!!!Service: Local hauling
Stephanie Silva
a year ago
730pm at night, locked my keys in my car and was able to get East Coast Towing assist me in my lock out. Germane got to my car within 30mins of my call and managed to open my car for me in a jiffy. Totally awesome service! Thank you so much East Coast Towing & Transport!Service: Car lockoutsService: Car lockouts