De Luz Chevrolet

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  TR Odeh
a week ago
Carly is amazing. Very professional, knowledgeable and efficient. She makes herself available during the purchase and after the sale to answer any questions. I have purchased 4 trucks from her had look forward to the process everytime.

  Joseph Lee
a month ago
The workers were excellent. My problems are 2. 1) the length of time for a tire rotation and oil change seemed excessive and 2) I was never notified that my vehicle was ready for pickup. 1) I had a scheduled appointment for 9:30a.m. I arrived at the dealership approx. 8:30 a.m. I was informed my vehicle would not be available until 4 p.m. due to staffing issues. When I questioned this as all I was requesting was a tire rotation and oil change. I was again told that it would be 4:00. Without my vehicle all day was inconvenient to say the least even with my being provided with shuttle service to and from my home. 2) At no time was I informed that the work on my vehicle had been completed and my vehicle was ready for pickup. It took me to call the service department. I called after 4.

  86Girl
2 months ago
Carly and Isaiah made our experience the best one we ever had. They were both attentive to our wants and needs and was so friendly in the process. Carly wasn't pushy at all and made sure we got exactly what we wanted! I will be recommending anybody who wants a Chevy to them both

  chenoa
a month ago
I had scheduled a specific service that was expected to take all day.I dropped off my truck for a 9:30 appt & at 4pm I was told that they couldn t complete the service because they didn t have the parts.I now have to schedule another service & wait all dayIt s extremely upsetting because I rescheduled other appointments & flew in just to have this done. My schedule doesn t allow me to drop everything & sit all day to have this done. They didn t tell me beforehand that the service I needed wouldn t be able to be done. They waited till the end of the day to mention it. Had I known not all the required parts were available I would have rescheduled for when the required parts came in.This is a normal thing for this service department. If there were more GM service departments available I would rather go somewhere else

  Nada Dragonfly
4 months ago
My driver side door won t open! After 2 hours of waiting; I hear it s done . Come to find out, it s not. It turns out, there is no way to take to door panel off, intact. So, another 2 weeks waiting for parts,( which I had to pay for ahead of time). $980.81. So they can break my door panel to fix a part, that obviously failed before it s time. I keep my truck in a garage. Why my Actuator would fail is beyond my understanding. I m feeling very frustrated, and disappointed

  Tony Tassano
a month ago
I ve purchased a lot of cars in my 57 years and this was the best car buying experience I ve ever had. I had multiple vehicle options on the lot, Chelsea Akau was a great salesperson, and we love our new truck. We will recommend Chevy, De Luz Chevrolet, and salesperson Chelsea Akau to anyone we know that wants a new car.

  Melissa Tuifua
4 months ago
Sales - Chelsey was amazing! Courteous & knowledgeable! Finance manager - Isaiah handled my paperwork professionally and thoroughly. I ve purchased a few vehicles, this by far was the best experience!

  Steve Rimack
a year ago
My wife took our 2021 Acadia for REGULAR SCHEDULED service on Thursday. After being there for almost 5 HOURS she got home. The service department did NOTHING, (maybe an oil change) but that's questionable too, they didn't visually check the AIR FILTER, WINDSHIELD WASHER FLUID. It was really easy to tell that we were lied to because, the car was not as clean as we normally keep it, and there was ZERO hand prints on the WHEELS, OIL FILL CAP, AIR CLEANER COVER, the TIRE PRESSURE was not checked. This is ALL crystal clear evidence that they did NOTHING but reset the computer. This service is part of our warranty and it not being done can have serious ramifications. Juan, the owner will hear about this, I should also add, the RESORT I work for just purchased a new truck from them. I'm worried about the warranty service for this truck as well.........My deepest apologies to Juan and the staff De Luz Chevrolet. I spoke with Juan today and should have done that first. After seeing still shot of a video camera at the shop, I can see that the service was, INFACT done on my wife's, cudos to the staff, and again my sincerest apologies to the dealer, and all that read my post from 12/11/22.

  Shastein Tumbaga
2 months ago
We did not bring any vehicle in for service the past two days. Last service was done in the beginning of December to my truck that the service department could not fix. $10,000+ in payments and they still couldn't fix the problem. Had to trade my truck in because they wanted to replace different parts one by one till the problem was fixed. Lost all confidence in the service department. Will not bring any vehicle in to them for service or recommend anyone to purchase a Chevrolet, GMC, or Toyota for that matter. Will be taking my loyalty to another brand

  Anna Fukutomi
3 weeks ago
When I took my car at 10 am for my appointment I asked the staff if they needed the charger because I forgot. She said no need and she ll call around 3 pm once it s done. She called me almost 3 pm just to let me know they needed the charger so I need to reschedule. I was not a happy camper to say the least. She could have told me earlier so I could have driven Homer or ask my husband to bring it. It was a waste of my whole day which I don t think they care.

  Kawika H
2 weeks ago
First the truck only has 50k miles and the caliper should not have failed. Also for some reason (we know what that is greed) you can't buy the caliper at the auto supply stores. So my truck sat in the dealer lot for 3 plus weeks waiting for the part (also was told this has been happening in other trucks) and then get hit for 1200 bucks to do just the back. Should have bought toyota. I have purchased 3 cars from chevy in the last 3 years and paid cash for 2 of them. So next time you guess it we will buy something else

  Nelson Strauch
5 months ago
My purchasing experience with your staff was excellent. They were both professional and courteous. Chelsey Akau was very knowledgeable and took a substantial amount of time explaining the numerus features in my Bolt.

  jay jacobi
3 months ago
Takes months to get an appointment and then the issue is never fixed the first time. Then it takes months for another appointment just for them to look at it again. It's happened time and time again. Had I known this I would have never spent $55,000 on an unreliable product and unreliable service. This vehicle has cost me valuable time and money.

  Kaleo Barton
2 months ago
We had our vehicle repaired and after getting it home the check engine light turned back on the next day. Took a while to get them to take another look at it. Turns out they had damaged the vehicle during the repair. They did repair it again only for us to get home and the check engine light coming on again the following day. Still trying to get an appointment for them to look at it. Going on almost 4 months and little to no communication from De Luz in an attempt to fix our vehicle yet again after it was repaired

  Stephanie Hatayama
4 months ago
Everyone was so nice and helpful! They made the process easy and stress free for us. We enjoyed working with Benny, Shanice, and Isaiah.

  Paul Soares
4 days ago
SUPER POSITIVE EXPERIENCE! VERY KNOWLEDGABLE STAFF, CARLY WAS FANTASTIC. WOULD DEFINETELY RECOMMEND DELUZ CHEVROLET TO FAMILY AND FREINDS. LOVE MY 2024 COLORADO.

  Quincie Martines
6 months ago
Thank you for repairing our vehicle. We have had very great service in the past and present. Clean facility with friendly personnel. Helpful and mindful, regardless of delays. Grateful having our vehicle back and having a Chevrolet Service and dealership on our island. Mahalo.

  Jim Riddiford
3 months ago
I went because my 2008 GMC Serria that I brought used from you, had the check engine light on and truck was running bad, they could not say what was wrong other than they had to clear catilitc converter code, $2,800 later they replaced the parts, Check engine light still on and running rough, they took it back in and checked, still couldn't pin point the problem just moving spark plug wires around, then they told me #1 injector was bad so another $800 , truck is running better but not perfect and check engine light is still on.. I want it fixed but not confident they know how to find the problem. Disappointed yes, the staff and people are great, I just wish they could fix my truck. Jim Riddiford

  Julian Kors-Manuel
2 months ago
Arrived on time for my appointment to have my vehicle defect fixed. Associates greeted me, signed me in, and promptly retrieved my vehicle for repair.

  Nicolaus Hoggan
5 months ago
Looked for a truck at almost every dealership in Hilo. De Luz was great, super helpful. I worked with Chelsey and Isaiah, who were both fantastic. 10/10 would recommend.

  Nina Creelman
2 months ago
On my last visit to the Hilo Deluz shop, I was greeted by the front desk as soon as I pulled in for my Car to be serviced. They were very friendly and cortices. I was very impresses with them.

  The last farewell
6 months ago
My Chevy Bolt has been in the shop for 14 months out of the six years since I purchased it. Ten months for a battery recall (the car was on the lot and undrivable the whole time) and four months to get the brakes fixed (again, on the lot the whole time). Berlinda S NEVER returned any of my calls over this period. I've been waiting on her to return a call regarding a seat belt recall for two weeks and she simply ignores customers. I'll never buy another Chevy and will actively discourage everyone who asks from doing business with De Luz Chevrolet or Big Island Toyota.

  Kathleen Meistrell
5 months ago
My salesman person Carley was so knowledgeable and a delight to work with. The process of getting funding was also easy and the young man was great.

  S G
3 months ago
Service manager was prompt to return my calls and communicated all details of service needs. Vehicle was ready when he said it would.

  trevor seybold
7 months ago
Awful experience: Managers not willing to call me back or explain anything about the vehicle or issue. Each time I called to check on vehicle, I was either left on hold to hang up or just told to call back when a manager was in. No one willing to discuss problem to let me know what was happening. Held on to vehicle for over 2 months. 9+ weeks without my car and no contact from service. Not one call about my vehicle in over 2 months from service department. Car came back in worse shape then when I brought it in. Had to buy a second brand new battery to even get vehicle home. When I came to pick up my vehicle without dealer telling me it was ready, I had two technicians literally laugh out loud at me about the car and refuse to talk about what is happening when I asked them. called to speak to manager after I got truck home to ask why what was happening was happening and when I got him on the phone he blatantly asked me what I wanted . this was the service manager, Bill Wilson. (At least that s the name he gave me that was on 9/12/2023)

  Lion Mana LLC
7 months ago
First of all, the initial car reservation made for my recall appointment was not honored and I was sent back to make another and accused of wanting to break the rules and denied a rental simply because I asked questions about if having another driver would be a possibility.Secondly, my service request was handled thru the counter at Big Island toyota. I was VERY clear that I would like everything done all at once including:Transmission RecallKey Chime RecallSecondary Hood latch RecallAfter being denied a rental and sent back to Big Island Toyota to go to Hertz to get a car rather than Deluze Chevy who denied me one, Hertz had no record of a rental even being requested. So, I got it handled myself.Secondly, I was given 3 dates that my car would be ready for the transmission recall which took over a month. It was often a date given to me would pass and I'd have to call to even know it had changed. About half way thru this time I was told the Key Chime recall couldn't be completed unless the touchscreen was repaired. I asked to speak to a manager after being told it would be around 200ish for diagnosing it and that I'd be responsible to replace the poorly made unit in order to complete the recall. The manager reluctantly agreed to waive the diagnostic fee and that I'd be contacted with the results. I wasn't.I fully expected after having my car for over a month and a half that all recalls would be completed upon going to pick it up since 2 of them were simple fixes. I go to pick it up only to find out a screen hasn't even been ordered and none of the other recalls I'd mentioned more than once were completed either and that parts would need to be ordered for them and I'd need to come again and schedule time again for those recalls when the parts arrive.I had a friend drive the repaired transmission car away while I returned the rental only to discover when the free diagnoses was done to have me buy a $600 cheap touchscreen that whoever did the diagnosis broke the radio frame bezel in two places. It was cracked beyond repair.So now, I'm two months or more into this fiasco after waiting over a month for the initial appointment and over a month and a half for the transmission being replaced and the two simplest recall fixes on my car that take no time at all I'm still waiting to have completed.....and mind you this is important to me because I'm on a timeframe to get this completed before time runs out to list this car......which is precisely why I asked it ALL to be done at once.I'm VERY very disappointed in the service I've received. It's not only been poor customer service that treated me as a customer who isn't really valued but also caused further damage to my vehicle in the process and I was even told by the manager "you know nothing is free" as if I'm some idiot.I've worked in the service industry for over 20 years so when I ask for something I'm not being unreasonable....it comes with experience giving good customer service.You asked for a review, so this is it. I sincerely hope someone in upper management will correct this and treat me as a valued customer who walks away satisfied. Right now, I am not.

  paul netusil
10 months ago
Got my car back at the time promised, it was nicely cleaned and the EV battery seemed to have been recharged about 50 miles. Even the customer waiting room coffee was pretty good and had a wide selection.Berlinda is excellent to work with, she is an 11 on a 10 scale. Clone her and give her a huge raise. She is the face for service and represents De Luz very very well.

  Rob
a year ago
The people working in the service department do an EXCELLENT job! Very friendly, very knowledgeable, helpful, and efficient (this coming from someone who doesn't know anyone there). I've been to other dealer service centers, and trust me, it isn't like this everywhere. As far as the vehicle service itself, it isn't cheap by any means, BUT if you want a quality job that is done right, giving you major piece of mind, this is the place! Personally, it's a very fair value and totally worth the additional expense.The only downside in the entire process is getting an actual appointment. They are SO busy, it's often three weeks or more before there is availability. Other than that, flawless!

  isaiah berg
6 months ago
Been going to this dealership for years bought three cars through them, but salesman Tamayo Benjamin lost them a customer, refused to work with me on the price of a trade in, and the price of the used van I was going to purchase, laughed at me when I gave him the price range I wanted to work with, and belittled me when I asked questions about paperwork he wanted me to sign. Then called at seven in the morning on a Saturday to question my budget and laugh at the budget I set again, and then offered me a car 100$ a month out of our budget, won t be going back to him again.

  P. K. Chin
10 months ago
It was easy. no pressure, very nice sales person, Benny. I drove away with the car I wanted. I am very happy with my second Chevy. My first was a Chevy Colorado truck which was purchased last year.Thank you!