Service options
- Curbside pickup
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Kamaka Alameda
a month ago
Bill was incredibly helpful in finding shocks for my Honda, going above and beyond by researching options within my budget. He promised to do some research to look into it and called back within a few hours with both struts and shocks that fit my budget. His knowledge and professionalism were super impressive, and it was no surprise to learn he's the manager. His expertise and the friendly responsiveness and demeanor of the entire team make this the best place in Hilo for auto parts! The store itself is remarkably clean and well-organized, making everything easy to locate. These guys deserve all the praise. I will be coming back again for more parts as soon as I save up a little more cash. Thanks Auto Zone! You Rock!
Mou Halder
11 months ago
We got everything whatever we needed. Store is very clean and organized. Staffs are super helpful and nice. Highly recommended.
Dawn K
a month ago
They always have what I need & the staff is helpful & friendly. They answer the phone too. Which is helpful when getting quotes on parts.
Kayla Vasarhelyi
5 months ago
Ben was so helpful in helping me fix my windshield wiper arm! Offered help finding the right tool and options when my car was posing a problem. Definitely recommend!
Theresa Hudson
4 months ago
I really appreciate every worker that works at this location helpful and very helpful and they go out of their way to make sure they are all about customer service with a smile thank you all
Effie Loves
5 months ago
AutoZone in Hilo has excellent service and reasonable prices.Headlight went out - Bill H gave me my choice of modestly priced replacements, and Crayden (forgive me if I misspelled your name) helped me to pop the hood and replace the bulb.Exceptional care - thanks so much, guys!
Talen Wongyuen
10 months ago
The service there was phenomenal, Carol and John A both helped me find the correct part to best suit my application. Knowledgeable, friendly, professional, and understanding. They offered amazing recommendations in which I took their advice. Solid and great crew.
Cynthia Webb
7 months ago
Can't say enough good about these guys. They've been beyond helpful, knowledgeable, kind, polite and just so nice. Found what we needed, helped install, saved us a bunch of $. They are miles above everywhere else we've tried in town and I'll be going there from now on. Special thanks to Chaz.
Flower Johnson
4 months ago
Shout out toJosh and Ashton for helping me thru a stressful situation. They went above and beyond to help me.
Royd William Henderson
3 months ago
Service is amazing. Staff is solid and welcoming
chuck crowe
3 weeks ago
EXTREMELY IMPATIENT ON THE PHONE AND NOT VERY KNOWLEDGEABLE ABOUT THEIR OWN INVENTORY...
Mike Casaine
a year ago
Love the service, always have the parts needed the salespeople are very knowledgeable parts are fairly priced and if it's a quick fix they will lend you the tools needed to make the repairs right there in the parking lot unlike others local shops they will hook up the machine and run a diagnostic test on your car and they do it for free they will tell you the reported codes and seel them to you all in one visit
Christian Chesser
a year ago
Went in Sunday to purchase a New Battery for my Hummer. Not busy at all, and the tech even offered to install it for me. Had to purchase middle of the line according to what they had. Cost about $200. Great, I had the Employee go out and put it in. Guess what, the terminals were not big enough to hold the battery cover and the plugs together. So I ended up not taking the battery and got a refund. (Did not fit, and they did not have a different one). This employee was great! Absolutely great! He is someone I wanted to hire!
Aaron Stear
7 months ago
They helped me as soon as they could. They answered my questions, made some recommendations and were personable the whole time.
Mike Bonds
4 months ago
It is an auto zone, so ya. It's good for car parts and accessories.
Nevio Mattioli
3 months ago
Find everything with courtesy and competence. Great !!
Jeffrey Gordy
7 months ago
Micah went above and beyond in helping us with our battery issues. Amazing customer service!!!
PIMARINE
11 months ago
I ordered a harmonic balancer from O'Reilly's online. It said it was in stock, I purchase it. I got to the store and it was not there, O'Reillys had to refund my money. I went across the street to AutoZone and they had the part in stock and ready, along with the tool for free(just pay a refundable deposit). Thanks Again AutoZone.
Eric
a year ago
Ashton was awesome this afternoon! Needed a new battery for my truck and he fixed me up right away and even installed it for me. Great attitude, location and service. Will definitely be back! Mahalo
Don Snyder
a year ago
employees are very knowledgeable. They told me why my check engine light was on. Keep your receipt till you put the part on just incase. Be patient they can get busy. Alohla
Giarc R
a year ago
Simply put store # 5204 is amazing! I recently visited the Hilo store back in January 2023. I own a late model Jeep Grand Cherokee 4X4. The engine coolant light indicated I had a problem.I drove down to the Hilo store to get advice on how to solve the problem. I met with the store manager Brian who was working the counter. I explained my issue. He suggested that he should take a look at my Jeep and proceeded to accompany me to the parking lot. Brian diagnosed the problem as being a bad thermostat. Brian recommended a specific replacement part. Brian had me in and out of the store withe the right part like a Indy Pit Crew. Having visited the store in the past and having Brian and his staff assist me with other auto problems I knew I was in the right hands and rely on his expertise. I travel to and from my home in Hawaii and California. I have shopped at Auto Zones from coast to coast. The level of service at the Hilo store is the consistently the best I have ever experienced. The staff under Brian's management always make my visits a joy, no hassle, knowledgable, and professional. I feel Brian should be commended for his management style and professionalism. My neighborhood store in California could learn a lot from store #5204 in Hilo, HI.Respectfully,G.
Ray Roberson
a month ago
Always had a good experience
Dwayne Dexter
2 months ago
Awesome service and very friendly
Chris Villa
a year ago
Had bought a new alternator and they told me to bring the old one in and get 12 bucks back. I ask them if i needed to keep the reciepts they said no, im in their system okay they was nice. Week after turning my old alternator in, a gentlemen name Ben already looks over it helping me out. I know i being judgemental but as soon as i reached the counter already gave me an attitude irritating sound of his voice cause i dont have the receipt. Basically telling me out loud " now making my job harder i have to go look for it". 1 its your fricken job, there is no such thing a job can do for you if you dont do it. But luckily a girl was there to help and save me from waiting any longer. I already have a long day, yes jobs can get to you, but dont make it affect your customer cause i might go to oreilys instead. I dont really care how much my part cost, im just showing my support.
judith anderson
6 months ago
They saved my trip!! Helping me with a borrowed car!!
Val Webb
a year ago
Kai was SO helpful. I lost a windshield wiper and he not only made sure I got the correct replacement, but he helped me put it on. I would have been lost without him. Thank you!
Steve Bucholtz
10 months ago
Great service, excited to have an auto zone in Hilo
Tall Terp
a year ago
Jon was super helpful with navigating the shop shelves and provided great service. I'll definitely go back.
Kiwi
8 months ago
Staff is friendly and helpful. Store is clean and spacious. Some items are way cheaper than nearby competitors, it's worth comparing.
D Vo
a year ago
Ben was not pleasant, he made unprofessional remarks when a product was on a wrong price hook. He was terrible when he was at Goodyear as well. I guess something will never change.