Pioneer Ace Hardware

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Steve D
2 days ago
I did an online order and was called 20 minutes later to confirm. Very nice touch, don't get that kind of service anymore. Unfortunately, I don't remember the young ladies name. I went to pick up my item the next , which was ready at the cashier. Cool, old-time style store, ended up picking up some other items.

  Berni Paik-Apau
a week ago
Ace Haleiwa is the place to go. Very helpful and friendly. Pono was a great help

  Valerie Rands
9 months ago
The cashier was such a great help!! She was so knowledgeable about the store and the items and price. She was very kind and patient. Awesome experience. Great customer service. Mahalo!!

  John Okeefe
a week ago
Has everything you need and will be looking for in a hardware store.

  Alan Franklin
a year ago
We locked our keys in our rental van down the street at the beach and the staff went above and beyond to help us. The two ladies (I apologize that I didn t not get your names) assisted us crazy tourists in finding tools and even making some phone calls to find locksmith prices (and attempting to pulling in a personal favor).Thanks again and we sincerely appreciate your help that day.

  Pau Malu
a year ago
Friendly service, I was helped and assisted immediately. Love the brand name power tools in the lawn and garden (sthil and shindaiwa) and also the upgrade in Ace brand tool line more durable handles in rakes and shovels and the best machetes in the island great for bananas and fruit harvesting.

  Jennifer Cutler
7 months ago
We spend a lot of money here! Know pretty much all of the staff and they are ALWAYS super helpful

  John Lane
a year ago
Aces the place in Haleiwa and the boys in the yard are also helpful Phil and the rest help you get it done quick in and out propane Lumber plumbing supplies just about anything you need always willing to compete with Home Depot and Lowe's without having to spend the gas money for the long drive I did my room addition off the back of my house and got all my lumber through ACE Hardware in Haleiwa and Wahiawa some of the best Lumber straight clean and competitively priced they were even willing to do better than hunsador and got my delivery quick I like to keep the business right here on the North Shore whenever possible thank you John Lane

  Brenda Ramirez
2 years ago
Be sure to keep receipt and if for any reason you need to return an item, it has to be at same location. Each one is privately owned. We bought a tent and was unopened. Attempted to return in Waikiki and was unable to. We ended up gifting the unopened tent to someone that needed it. Happy to pay it foward.

  Charles Bohe
3 years ago
The neatest thing about Ace hardware is the selection of items not sold in big box stores such as plastic coated mesh used for growing plants or unique brands of fertilizer. Additionally the store has a mixture of merchandise from car parts to hardware making this store very valuable for the community! Staff members have always been friendly and helpful!

  Jude Capachietti
2 years ago
The woman who works here, Martina, is really nice. The manager, John or James, was really rude though. He made me wish that I went to Home Depot instead.

  Oz
2 years ago
I really enjoy shopping at Haleiwa Ace Hardware. They have a good selection of building products, and the employees there are very friendly and very knowledgeable. I've been shopping there for many years and I'm always treated with the utmost respect by not just the employees who have been working there for years and are my friends, but the newer hirees as well. They're all good and I don't want to name names but I have to say that a young lady named Nala ( I think she is a manager, and if she's not, she should be) has been the most helpful for years. She's awesome.I would have liked to give Ace Hardware Haleiwa 5 stars but the lumber quality sometimes is poor and I am forced to pay 10% extra for select.

  Michael Romero
3 years ago
I don't why I keep going back there! I guess because it's the only hardware store on the north shore! They bend you over every time you go in there!! I thought buying a new propane tank and having it filled myself would be cheaper than a propane exchange but no! Turns out it was fifteen dollars higher than an exchange!! You can't win at that place!!!

  amber blackburn
5 years ago
After having many rude experiences at home depot, I decided to just go to ace. Even though I pass acr every day, I didn't realize that it was even there, and drove a bit further to north shore, Instead of wahiawa. It was totally worth it. I wish I could remember the lady who helped me in the paint section when I went with my kids, but she was helpful, friendly and fast. When she thought there may not be enough brown to make the shade of yellow I was wanting, she came and found me in the store and gave me a few options. Fortunately, there was just enough to make the small quart I needed. She was friendly to both of my kids. And gave each of them a "job" to do, giving one a paint key to hold (which my daughter thought made her a queen of paint city) and my son had the paint stirrers. She also answered my daughters questions about the equipment for paint mixing. They want to go back every weekend. Lol. The cashier who helped sign me up was also very friendly, even though there was a rude older man (who was also rude to the paint lady) fussing loudly that he was having to wait in line, with one person ahead of him.

  D A
4 years ago
Knowledgeable and if not will quickly will communicate with their worker to find a worker that will assist. The inventory is always in the correct spot; it makes the visit to the hardware quickly and easy. No Easter egg hunt like other shops.

  Rocky Rivera
a year ago
Always seems fully staffed in and out so not far from assistance if needed. Staff there treats you nice

  Myfirstname Mylastname
3 years ago
Solid place, great customer service. Prices are a little higher than big box stores but good selection. Be careful as some items are significantly (2x) higher.

  The Vastas
5 years ago
It's great to have a hardware store down the road. It's even better when they are friendly and knowledgeable! The dude in the lumber yard is great, always a great help loading stuff on the truck.

  Ma Ja Ra
a year ago
Best hardware store on the North Shore! Friendly staff and have most of what you need for general, simple home repairs.

  G H
3 years ago
Pricey, but nearby for a quick run. Offers coupons regularly. Like a mini home depot with wood, ice, propane and key service in the back. Staff can help you locate anything.

  Raul Buenrostro
a year ago
Great neighborhood business with a very knowledgeable staff that s friendly and always showing the Aloha spirit

  Leonard Keao
11 months ago
They may look small but they have it all... excellent customer service... eager to help. Friendly family atmosphere...

  Dali Pyzel
5 years ago
The most helpful staff I have ever experienced in a retail store with the best attitudes. I wish I could convince the manager to come work for our business because she knows how to hire and train her staff.

  Barh
a year ago
Good selection, but their prices are simply outrageous, like 50% more than home depot.

  Denise Mink
5 years ago
DO NOT DO BUSINESS WITH THIS PLACE !! We spent $100 at this business , walked across the street to have a drink. Was gone 5 minutes and our vehicle was getting towed. We were in the parking lot and they were hooking up our vehicle. The ace hardware co hires Reponse parking management to tow people They have them stand in the lot and watch people. The response guy was insulting and rude. Almost ran over my husband. Insulted me and yelled at us. Laughed like crazy at us. Yes we are tourist. But we are Americans. And I we are spending a great deal of money here. Good to know this town thinks so little of tourist. While the taxi driver was taking us to the tow yard he received another call to pick up someone else same place. I'llBe contacting the state consumer protection agency. This is a scam.

  Rev. P. Boogie Man Gray Ghost
a year ago
It's this big kids candy store. Always helpful, and good tunes while you shop.Mahalo WiTchDokTa Mr Ghost

  walter yamamoto
3 years ago
Great store, good location. Somewhat cluttered, but it close to Christmas and they are ready for it. Easy time shopping for what I needed.

  Annette Segawa
3 years ago
Went there for some potting soil. 2cft. 10.99 with your ace card. Park in back as that is where it is stored. The guy that loaded it in my car was very nice.

  Ernie P.
3 years ago
Awesome customer service. Truly a community oriented business. If they do t have it, Galen and his crew will try and get it for you!

  PeterAnthony Ofthe familyBird
3 years ago
Love the people here. Great place to lazilybrouse around just looking at stuff (and they have good prices too)