Automotive Car Care Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rosaline Largo
a week ago
I went To Car Care Center to have my 3rd brake light repaired. They were so fast to check and repair I was out in no time. The service was great and so was the price. Thank you CCC I will definitely recommend you.

  RG GR
5 months ago
Super impressed with their customer service, efficiency, skill, and relative affordability. I found out when getting an oil change elsewhere that I needed to replace my radiator immediately. I came across Automotive Car Care Center in a search for nearby places that could replace the radiator.I called and Jen was both friendly and knowledgeable. She was able to get my car in almost immediately, and gave me an accurate estimate of the cost, which was on the lower side of the average range to replace a radiator, per Google. She said they could likely get the work done by 4 pm at the latest (it was 10:30 am when I drove over there).Jen called me just after 1 pm to say the work was done and I was able to pick the car up, hours before I had thought. The car is running great and I am absolutely satisfied. The mechanic appears to even have fixed a squealing belt I had, at no extra charge. I will definitely contact them again for any future issues with my now 16-year old car. Mahalo to everyone there!

  Melissa Baca
a month ago
Ladies in the front, make the care center a great and friendly experience. They don t give you the run around and are straight to the point. Refreshing experience compared to other auto shops on the island. Overall, affordable and quick service. Will be back!

  Ray Rivera
a month ago
I received exceptional service on my vehicle. They explained to me in detail what they found wrong with my vehicle and took care of it. Very courteous service. I highly recommend them.

  Stephanie Logsdon
a month ago
Amazing friendly service! Honesty and transparency are top notch! Never tried to upsell unnecessary services, will 100% bring other vehicles there and will definitely use their services again

  Michael Echiverri
a week ago
Professional service the woman was in the front working the cast register greet me without open hand very professional service the mechanic did a great job all my fixing will be at that shop mahalo and aloha

  Janell Cadiente
a month ago
Notice that someone at this company went through my glove compartment, took out my plastic bag that had full of receipt that I keep, was thrown on the right passenger carpet floor in my car, my work shoe, is missing, I had a bag of plastic containers, bowls are missing. I have placed my stuff the way I have organized it.

  Endre Gayer
a week ago
Excellent customer service! Quick to figure out the car problem and fix it. Highly recommened.

  tony waipa
5 months ago
Greeted with a friendly face, communication was great throughout the day and work was done well. They also were helpful in suggesting alignment and a shop that does quality work. Thanks Jen and Alan, much appreciate Service: Steering & suspension repairService: Steering & suspension repair

  michael compoli
5 months ago
The best repair shop on the island! Affordable and highly recommended for military members. They offer a good military discount and are extremely honest and transparent with the repair. Only shop I trust on the island!

  Kia Bai
10 months ago
I would like to start off with saying, this place provides Excellent customer service!On 5/4/23, I needed the battery to be replaced in my 4Runner and I was able to make a same day appointment via online.Upon arrival, the check in was completed quickly The technician ran a diagnostic test that confirmed the battery needed to be replaced. He replaced the battery and confirmed that even had been completed.The wait was minimal customer service was excellent!On 5/8/23, I called the shop and Roy answered, I explained to him that my truck was still hesitating before it would actually start up. He told me to come back and that he would take a look it for me.Once again, when I arrived I was greeted happily by Laura. Roy immediately started running additional diagnostic tests to see why there was hesitation . He would go over the results with me, in detail and examples. After one of the tests, the codes were showing issues with my key the technician inquired if I had the original key with me, I told him, no that it was at home. He told me when I got to switch the keys and to test it for a few days and that if it was still hesitating to come back.I did exactly what he said and the truck starts up without any issues!I called to let them know and to thank them!As I stated in my previous review, I will be recommending this place to everyone!Mahalo for everything!!Z. BaileyService: Auto battery replacement

  Al Ramos
8 months ago
Great work. My honda maintenance minder said I needed an automatic fluid exchange but I did it only 10000 miles ago. I told them my maintenance minder said I needed it and they looked at the fluid and said it still looks good and recommended no change at this time. To me know this shows they are trustworthy.Services: Brakes, Oil changeServices: Brakes, Oil change

  Yvette Viernes
7 months ago
I always have good excellent service here at Car Care Center. I trust Roy and his mechanic to work on all my cars.I want to say thank you for your kindness and awesome service .

  Whitney Trimble
11 months ago
Auto Car Care is wonderful!!After taking my vehicle for a tire rotation and inspection at Firestone on Schofield Barracks, my dashboard began lighting up like a Christmas tree indicating my four wheel drive was disabled, hill assist start was disabled, my ABS wasn t working, and my traction control was disabled. Because of the warnings, my vehicle shut itself down while I was driving my children to school. It was terrifying.I called Auto Car Care and Roy, the owner, answered immediately. He was kind, patient, and concerned and told me I could bring my vehicle in straight away. I was in and out of the shop within 90 minutes after Roy discovered several sensors on my tires were misaligned likely due to my recent brake check and tire rotation.They fixed it immediately, we re incredibly kind, and sent me on my way with a guarantee that I can come back if I have issues with the sensors in the future.This was the first vehicle repair shop where I have get comfortable and not as though I was being taken advantage of. His wife also works there, and she is an absolute delight.I ll be referring anyone and everyone to Auto Care Center!Service: Auto engine diagnostic

  jnel 369
8 months ago
Been way overcharged for a fix on my GFs car. Car had an issue and was shaking. They charged $1000+ to fix some internal mechanical problems which may have needed to be fixed but didn t fix the issue. Went to a different mechanic, got her tires replaced, and fix something else and the shaking issue stopped.

  Julia Fernandez
8 months ago
Such friendly and helpful people who work here. I went in because my ABS light was on and they diagnosed and fixed it within 3 hours. Excellent service. Bring your business here!

  Cameron Benoit
a year ago
I had some power issues. They send me a text listing the problem. When I get on the phone with the mechanic to ask more about it, he was very impatient and rude. He just the work I had done to my car was very poor. Disappointed because I spend 160 to get it inspected and just got insulted. They never told me if my oil pressure was good when asked. I don t think they even drove it. Not only upset with the diagnostic because it wasn t thorough. I m mainly upset with how they treated a paying customer. Will never be back here despite the good reviews.Also a man came in while I was in there talking about how he got a simple oil change and it was leaking afterwords. Even if I was to get my car serviced there, I would never trust a company that couldn t do an oil change properly.Service: Auto maintenance

  Alex Yee
a year ago
Had an emergency fix to my vehicle and was able to grab an appointment from this establishment easily. They took my call on Thursday and had me in Friday morning - they were polite and prompt with my services. I even had them take a look at a Cat shield I had professionally installed by another local company, it was making a loud rattling noise - they troubled-shooted and fixed the noise. Some repair shops aren't friendly nor do you feel welcome - this one was different. As a guy, I know enough about my vehicle to understand what NEEDS to be fixed and what can fixed later. They didn't force upon any "additional" fixes and they had reasonable prices. I definitely will be coming back for my automotive repair needs and will also refer them as well. In fact, I was referred to them from a close friend of mine. Great business, great communication, and great service - go support local.Services: Vehicle Inspection, Auto maintenance, Oil change

  Sarah
11 months ago
These guys are honest and Affordable. I droped my daughters car off because it was getting stuck in park when I first turned on the vehicle. They found out exactly what was wrong and fixed it. No problems. While other people quoted me over $100 just to diagnose it, they diagnosed and fixed it for not much more than that. Thank you guys so much!Service: Transmission repair

  Philip Hendershot
2 years ago
I was happy to know my vehicle was serviced well. The customer service was great, very respectful and attentive towards your concerns. I was given a quick turnaround and my vehicle is working great. They gave me a very fair price, I couldn t have gotten the same from many other service centers. Thank you ACCC for doing such a wonderful job. God Bless you, your family, and your business.Services: Steering & suspension repair, Electrical

  Kaleo Wong
3 weeks ago
Jen is awesome She took on a difficult repair and saw it through dispite challenges.

  kimoplaysgames
8 months ago
Automotive Car Care Center was up front with their diagnosis and was able to show why the replacements they recommended were true.To the team of Automotive Car Care Center, a BIG Mahalo!Services: Air & cabin filter replacement, Auto engine diagnostic, Oil changeServices: Air & cabin filter replacement, Auto engine diagnostic, Oil change

  Gerald Fine
4 years ago
Great service! My alternator died and they had it up and running in less than a day. The shop snapped some old plastic on the radiator (which was going anyway) and replaced it at no cost. They also took my car next door to get the safety inspection done since they didn t offer the service themselves. Roy and his wife were incredibly nice. Best experience I ve had not just on island, but anywhere. Highly recommend.

  Mikaela Naylor
a year ago
An honest business. Roy is very helpful and transparent. They got the work done on my car same day as inspection. Overall a good experience.

  Patricia S.
3 years ago
I only have my van serviced at this establishment. I have 6 kids and I can depend on them to have my van running smoothly and safely. They are efficient and reliable. Roy and Laura are very honest and caring. They treat everyone with respect and kindness and their service is exceptional. I trust any service needs for my van to their auto shop. I wouldn t take my business anywhere else.Services: Air & cabin filter replacement, General repairs & maintenance, Oil change

  Elsie C
2 years ago
Excellent service! Both Roy & Laura were very nice to me and explained what they did to fix my car. The turnaround time was fast and their receipt was detailed. I would certainly recommend Automotive Car Care Center to my friends and I will definitely come back if I have other problems with any of my cars.Services: Tires, General repairs & maintenance, Oil changeServices: Tires, General repairs & maintenance, Oil change

  Emma
2 years ago
Highly recommend this shop! My oil light indicated I was very overdue for a change and I was really stressed trying to find a place that had availability at the last minute. They answered the phone and got me in right away! My car was done in under an hour and I really appreciated how kind and professional everyone was. There wasn't any push for extra services like many other shops do. They even notice my tire pressure light was on and filled my tires at no additional charge. Definitely will return! Thank you for your help today!Service: Oil change

  Annabella Di Maria
a year ago
My car s been driving fine. Then it goes no start, no crank, no click, no lights- nothin. Jump didn t help and battery was still new.. Automotive Care Car Repair was awesome. Had my car in and out within the same day. Gave me a recommendation for towing company to use who were also perfect. Turns out my car was an easy fix, thank God. They all took great care of me. 100% recommend to anyone in the local, Aiea/Pearlridge/Kam hWY area. thank you!!!Services: Electrical repair, General repairs & maintenance, Engine repair

  Samuel Irvine
4 years ago
I am fairly new to the island so it took me a little while to find a good mechanic. I have Finally found a good shop. The customer service is outstanding. They are truthful and honest about what maintenance really needs to be done, and they are fairly priced. I would recommend Automotive car care center of Hawaii to any friend who need a good honest mechanic. Five stars!!!!!

  Nolan Maenke
6 years ago
My experience here has been the best automotive repair experience I've ever had. Although I missed my scheduled appointment, they saw me as soon as they could and had my A/C running cool in about 2 hours. I have a 15 year old car and I expected to have to wait for a part for my A/C to come in, but they had that part sitting around. Very clean, very friendly, very reasonably priced options, and very skilled mechanics. I will, without a doubt, be coming back here.