Frankfurt Foreign Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  e46
3 weeks ago
dropped car off for a headlight diag, went to pick car up and noticed new body damage to hood and fender area that was not there before. looks like someone maybe even sat on the side of the fender? also my mass airflow sensor was unplugged for some reason causing a check engine light.. frank told me prior that i had a nice car but returned it to me with a check engine light on and gave me a nasty attitude as if i did something wrong!-5 for customer service and will definitely not be returning! when trying to source a good white bulb for new headlights was told numerous times they will just decide when i get the headlights. called advance and they helped me out

  Marty Scheufele
5 months ago
I've used Frank as my mechanic of my 2001 BMW530i for 20 years. He's been reliable and honest with everything he's ever done for me. The only bad thing I can say is I live in Brookhaven which is a long drive but I trust him and he's never let me down.Services: Electrical repair, General repairs & maintenance, Auto engine diagnostic, Engine repair, Wheel alignmentServices: Electrical repair, General repairs & maintenance, Auto engine diagnostic, Engine repair, Wheel alignment

  Katherine Revel
4 months ago
Amazing! After receiving rip off vague quote from VW dealer we sought a 2nd opinion. These guys put it up on the rack and told us it had a tiny amount of oil leaking, but it was absolutely nothing to worry about. He said at 100k miles it would need a new timing belt but he could take care of that for half the price of the quote. Would not let me pay them for the diagnostic. Truly impressed with them and will be back. Highly recommend.

  Hunter Corse
9 months ago
I've been coming here for over 2 years, and I'm Frank is my go-to mechanic. He's been extremely helpful and personable the entire time.The prices are fair based on the work with my Audi A6, and he's even helped me with issues that I wasn't aware of.I would absolutely recommend!

  Temeishie Severson
11 months ago
Highly recommend. I've been coming here over 5 years, amazing staff and service. Frank takes the time to explain service required. He's an honest mechanic.Services: Carburetor cleaning, Air & cabin filter replacement, General repairs & maintenance, Engine repair, Brakes, Brake service & repair, Auto maintenance, BatteryServices: Carburetor cleaning, Air & cabin filter replacement, General repairs & maintenance, Engine repair, Brakes, Brake service & repair, Auto maintenance, Battery

  Manthony Vinny
4 years ago
I am a very objective person. If you see a negative review from someone else, assume it to be probably warranted. With that said, my experience with Frank and his shop has been excellent. He worked on my 2000 V40, he did a timing belt job. While working on my car he spotted another issue. I didn't feel like he was trying to up-sell me. I felt like he was honest, approachable and had sufficient knowledge of his craft. My car has 300,000 miles on it, so I know a thing or two about car maintenance. I highly recommend him. As with any business, approach with caution and do not dismiss those with negative reviews. He has my vote of confidence; until they give me a reason to modify this review.

  Jon Arendt
8 months ago
I have brought every VW that my family has ever owned here for service. Frank and his guys have always done a great job getting them fixed in a timely fashion without any issues. Highly recommend!

  Jennifer Behnke
5 years ago
I have been going to Frankfurt s for the last 6 years. They have always been very honest, trustworthy, reasonable, and done amazing work. Everyone there is very nice. Frank is a certified BMW mechanic and has worked on BMWs for over 25 years. I highly recommend this shop and refer people to their shop all the time. Best in the Cherokee county and surrounding areas.

  Turula Harvey-Miller
4 years ago
Frank quotes fair prices and does great work.. He is honest and really has the customer interest at heart. I would highly recommend this place. Although I live in another state, I don't mind traveling the distance because I trust the work and I trust Frank!!

  Mike G
5 years ago
Frank is the best, i am a loyal customer. The other day my check coolant light came on my CLA. For some reason the coolant reservoir cap was seized and I couldn t remove it to fill. I called Frank early on Monday morn and he said to bring it in. He removed it with a wrench, clean the threading, and filled the coolant to correct level. He did this in minutes and wouldn t take a dime from me. This man runs an honest, family business and really cares about his customers. It is so hard these days to find people you can trust, and I m lucky to have found Frank!

  Klaus Planton
7 years ago
I taken my '03 325 to Frank for a few years now and he has been nothing short of super. Very honest, reasonable prices, great service. He's been working on BMW since the 80s and it shows. Couldn't recommend Frank and his shop more.

  Don Deville
8 years ago
Frank and the guys at the shop are a great bunch to work with. I found their shop last year and started bringing in my car for normal maintenance and some repairs. My BMW X5 is a diesel so its a little more rare but good to know they have great knowledge of the vehicles and the pricing is good so I keep coming back. If you really want someone who will do you right, they are a great shop to take your car to.

  Anita Hopson
10 years ago
This review is for Frank's new shop. Autobahn was good but Frank's new shop is much better. It's easier to get to from where I live in south Cobb.I drive from Smyrna to Woodstock just to have Frank work on my bimmer convertible. He has worked on my car for about three years and knows my car very well. Frank charges a fair price for his work and I'll continue to go to his shop for my car.

  Carrie Harwell
9 years ago
As a single mom with no mechanical knowledge, finding an auto shop I can trust is a nerve-wracking task. But Frank and his team have gone above and beyond to be helpful and honest while repairing and maintaining my vehicles. He has repaired my teenage son's 93 Subaru and saved me money by only doing what was necessary to keep an old car running. He could have ran up the bill on that car so easily. I just got an 04 Honda Odyssey and Frank looked it over for me and let me know what needed to be repaired right now and what could wait for a few months. I was concerned at first that taking my car to a shop that specializes in BMW's may be way out of my price range, but Frank has worked on my modest vehicles for modest prices. I cannot say enough good things about this shop!

  Jeff Tankersley
5 years ago
I had an old 1993 Volvo Wagon 240 that I thought had blown the transmission.I had it towed to Frankfurt s Automotive and they looked at it and test drove it. It had to have taken a few hours. Frank called me with good news: there were no problems.But what made it even better was that Frank didn t charge for the time he spent on the car. Most mechanics would have charged a service fee, but not Frank.My experience was incredible and I will make him my exclusive mechanic of choice and will definitely refer anyone having car trouble to his shop.THANKS FRANK !!

  Keith Mickler
6 years ago
Used for first time this week on my MB S550. Had bad battery. Called Frank and he suggested I bring to him to check out. Gave me estimate on new battery. I dropped it off. He sent email later to say battery was definitely bad. Ordered one from MB. Told me he would call when it was delivered. A few hours later he called and said MB delivered battery and would only take a few minutes to install. Picked it up and was exactly what Frank had estimated. 1/2 the cost of a MB dealer. Superb customer service that is rare today. Side note, I had called Marietta MB the day before and they never returned by call. Frank will now service my Mercedes.

  Charlotte Robinson
2 years ago
Thank you so much for your professional business. I went in with a check engine light on a 2011 Mini Cooper S, a diagnostic cost of $110 to determine the problem, they found the problem and corrected it, also included a oil change all for only $90.00. I will definitely use Frankfurt for future repairs.

  Jason Gaines
6 years ago
I have been to Frankfurt Foreign Automotive in multiple occasions with my Mercedes ML320 Bluetec SUV and find the quality of service and the level of knowledge of European automobiles to be extraordinary. I am a professional pilot and licensed aircraft mechanic and what maintenance work I don t perform myself, I entrust to Frank and his team of highly skilled professionals. The prices are extremely reasonable skip the high priced dealer service department and go see Frank!

  Jason Valkenburg
2 years ago
Frankfurt Auto: I feel safe bringing my vehicle here after a good chat with Frank himself and some light maintenance work by his shop. Extremely knowledgable with BMWs, new and old, this is the sort of mechanic and person you want working on your car. Knows what they are doing, care about their work and are trustworthy.Thank you Frankfurt Auto!

  Joe McCrary
6 years ago
Bought my first BMW about a month ago. Dealership couldn't give me repair records, so I took the car here for an oil change and once over. Super nice. Great service. He took the time to look over the extended warranty and recommend whether I should keep it. I'll definitely be bringing my car here!

  Nick Kinports
6 years ago
I've brought my audi to Frank on multiple occasions and he and his employees are always a pleasure to deal with. Their knowledge and skill working with European cars is unmatched anywhere else. Save yourself the time and money of going to a dealership and go to Frankfurt instead!

  Kahtrina Cronan
5 years ago
I cant say enough good things about this place! Frank & his employees are some of the best people Ive ever done business with. I drive an hour to get to him & its totally worth it. I will not trust anyone else with my Beamer! Hard to find honest people in the repair business but you will defiantly find them here!!

  Dwyane Bibey
5 years ago
Can t say enough good things about Frank. He has taken care of all my mechanical needs. Very friendly and great service. Always willing what ever needs to be done and on your way. He has a great staff very friendly and knowledgeable. The only place to take your German autos in the Woodstock area.

  Rashema Guthrie
6 years ago
I ve had my BMW going on 6 years now , it s been hard trying to find a good mechanic that specializes in my car , I found Frankfurt automotive online 2 years ago , Frank has been the most reliable , dependable and TRUSTWORTHY Mechanic I ve ever came across . I ve probably been in every tough situation with my car you could think of , his experience and knowledge on German cars is absolutely Amazing !!! I brought my car to United BMW in Alpharetta a year ago to have an issue resolved , but their asses couldn t fix my car after paying for a diagnostic and having all types of test done to the car , it still stalled Long story short frank and Charlie called BMW of Alpharetta , help the suckers with the Diagnostic, once they found the issue , we ll should I say FRANK found , I politely had my car towed back to Frankfurt automotive to have my car repaired .

  Nefertiti Rosa
4 years ago
Paid over $2600 for a repair that was never completed! I was a customer for years. I m shocked and disappointed at the treatment I received. Frank refused to answer my calls and also left me with a $200 car rental fee bill. He insisted my car was fully repaired although I couldn t even pass an emissions inspections. He relayed a message for me to go to the Global dealership to get the repair completed but not to mention his shop did any work! What a way to treat a loyal customer! Too bad zero stars is not an option! Please don t be fool by that passive voice and demeanor!

  Charles Robertson
6 years ago
I've followed Frank from his last shop (maybe ten years ago)...can't believe how time flies. I'm a native Atlantan, so Frank's northeastern accent and approach seemed awfully abrupt at first, but I'm glad we got past it. His shop has been a "go to" for various cars over the years. Between the wife and I, plus four kids, we've had lots of older BMWs, MBs and such, and Frank has been a great resource. Not sure what has happened with him, and hope it all works out...I had several really good experiences, and then the last one was a total disaster...like car in the shop for weeks, nothing done and no communication disaster. Wish him well though.

  Rob Hootselle
8 years ago
Frank does a great job and is one of the last real neighborhood mechanics around. He's worked on my modern sportscars from Mercedes as well as my 67 camaro musclecar, and always provides a fair, fast service without ego. I'd recommend him to anyone.

  Sean Hyslop
5 months ago
Fast, friendly, fair priced and honest! Can t ask for more than that.

  Adam G
4 years ago
cant give 0 stars.. my car left there with less parts then when i brought it there.. the engine cover was missing... the hydraulic arm to hold the hood open was gone and then the clips that hold on my airbox all missing.. i was told straight to my face that my car never had an engine cover... the thread holes were still perfectly cleaned out.. franks response.. "oh we clean this stuff." oh but you dont clean all the other oil that was all around the top of the engine.. just the thread holes huh?.. He just thinks everyone is ignorant and he can just tell you whatever he wants to. funny that i get home and pop the hood and find the loose bolts sitting in the corner... Everything is just a run around.. did i mention a few hour repair took months? and the price we agreed upon was then raised when it came time to pick up the car.. And frank became HEATED and angry arguing about the price. just all around a bad experience What other surprises will i encounter over time?

  Dave Salatka
11 months ago
Just as described by othe positive views felt comfortable telling him I had know Idea what I needed told ehat I needed didn't try to sell anything extra and even tried to save me a few buck, very honest experience highly recommended