Brown & Brown Pro Custom

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Brenda G
3 weeks ago
If I could leave a 1 star I would , the lady at the front who says she is the owner is very condescending. Not only do you not know how to handle business properly but to mock others in situations that they are in is very unprofessional and very sadistic of you . I understand there is a certain protocol on how to handle certain situations but all you did was give someone a hard time when they did not choose to be towed by your business . Aside from that to not only threaten to have someone arrested for leaving an honest review about their personal experience you go ahead and put their personal business out there as well as if it is your place to do so. I would not recommend this business to anyone and if you are assisted by them it is very unfortunate . I will also be making a report to the BBB about this situation .

  Sara Esther
3 weeks ago
(SHES TRYING TO THREATEN ME TO REMOVE A REVIEW BASED ON MY EXPERIENCE ) based on your lack of professionalism because you don t send a text message to threaten anyone to remove a review and then start posting my business that you don t know anything about , I could care less who you work for which I doubt (because if you were smart you wouldn t text him to try to text me a threat you sent ) did the department you claim to work for tell you to do that ? telling me I m gonna get a warrant over a review is hilarious please try it !, saying the officer who was with me went over any protocol is another flat lie because she (the police officer) was the one who suggested I go and see if I can retrieve the car since we came to your shop together and she knew you knew that ! She offered to walk over there with me and she did because she actually was trying to help ! me trying to illegally retrieve the vehicle asking you for solutions is not trying to illegally retrieve the vehicle I called the dealership where he works and where he purchased his own car and they told me to not waste my time WITH YOU because they heard you loud and clear say if its not here on my screen right now in the state system you won t give it to me ,so we decided to not deal with the headache and wait until he can get it out if I needed his permission he was only a phone call away and I would of got it out the next day don t you think? I would of took that route if it was easy but you kept making up excuses , I know there s regulations that need to be followed and you can t give me a car that s under someone else s name , so why would I force that? posting the receipt does what exactly ? I know he paid 415 so my question is why tell me it was gonna be 400 the very following day(2 days ) and I asked you if more fees would accumulate after day 2 and you said yes ! You said everyday you have to send paperwork to 3 different addresses at 30$ each time you send it to each address, and then the additional cost of storage if one day costed 215 , and the next day was 415 that s 200 dollars right and you told me that after a few days it would be listed as abandoned ! his car was impounded since Sunday and he didn t get it until Friday , so all those fees you mentioned that accumulate daily where were they when he picked up the car? You were intentionally just trying to make the situation worse for me for no reason at all only because you re just not a good person .had a terrible experience with this business , not even sure how a business could conduct itself in such a manner , i came here with someone to get a car out of the tow yard , it was registered under the other persons name , so i had to have them with me. they had to turn themselves in for something that happened TO ME the night before but we decided to atleast get the car out so i can use it for transportation for my 2 toddlers, we called prior to going and she gave us the amount when he got in the store she told us she only took cash ( a lie so we could leave to get cash out ) so when we went to the store next door she took it upon herself to call the police and let them know the person was in the car apparently she works with the department (understandable right) after the person got arrested in front of her she proceeded to say well i cant give you the car anymore since hes not here knowing she had just called the police intentionally to keep the car and accumulate more fees, i told her i could get added as the registered owner and she still came up with more excuses saying if it doesn't show up on my screen right here right now i wont give it to you and she told me it would be an additional 200 a day which was another lie , then began to say that an hour before us coming she received a call about what happened to me and she sympathizes for me in the most oblivious tone , an absolutely disgusting woman of course she would work in a business like this , cause no one anywhere would ever tolerate that kind of garbage of a person ,

  Dana Gonzalez
3 weeks ago
Unprofessional and unethical to say the least. You should NOT be texting your customers AFTER the payment has been made and car has been released, to threaten them over a review. You would expect more from someone working for the police department.

  Chris
9 months ago
Had them put take 11 decals off and put new ones on my truck I did a great job with no issues and at a great rate! Will be reusing them to seal/paint my truck roof as well

  Jammie Brown
2 weeks ago
I am the owner of Brown and Brown --to SARA who stated I lied ..first off I was asked when he came in to call BCSO bc he had warrants from strangulation and Assault! I turned in my ticket and was right by the amount that was received! You are a liar!! Austin is the registered owner and you were told the rules of said release in front of a City Of Winder officer who also confirmed said protocol to you! I then showed you (which I did not have to do) the address of where is paperwork was going! Austin car was impounded 3/23/24 and he picked his vehicle up on Friday 3/26/24 and only paid $415 and yes all BCSO impounds are cash only he was told several times our policy and hours of operations on phone and if had listened to me when I told him on the phone he would not have to leave to get said cash and yes i did call them when he came in bc Cobb Co called me and said he had warrants so I'm just doing my job and what was asked of me and yes I did tell u if you were smart you'd get away from him bc he beat you and strangled u the night before yet here you were crying bc you didn't know what to do and even the lien holder told u when u called them they would have to have to have his permission to add you!! This is self inflicted and has nothing to do with my business! So no I didn't hold this car and no I did not charge $200 a day it's $30 a day and it states that on said impound ticket I am uploading!!So stop lying bc you about to get yourself in a whole lot of trouble!!To the ones who have added to this since it was posted .. 1. all things called out in this post is public record and has a relevant meaning so is not an act of privacy 2. Non of you were there so I promise along with hers it will be legally removed by google bc you can not post on emotions of another 3. She was not my customer she was with someone whom the vehicle was registered to and was illegally trying to retrieve vehicle!! As stated a uniformed officer was present during entire conversation with Sara 4. She was explained everything to her no one is mocking her and I was next list so the sheriff office is the one who decided on who towed Austins vehicle!! I followed protocols on all platforms ... I suggest u all walk away before u dig yourself a deeper hole!!No on has threaten anyone and I uploaded the ticket bc you clearly have no idea what you are talking about and again public records so I haven't invaded anyone's privacy I'll ahve it dealt with thru BCSO and Cobb sheriff office!!

  Jerry Weng
3 months ago
My Toyota has not been repaired since August, and I have been perfunctorily waiting for spare parts. When I called, I almost left voice messages.

  FXIIBeaver
6 months ago
They operate a towing service that refuses to answer their phones, never empties their voicemail so you just get a message saying it is full and can t leave a message, they lied to my insurance company claiming they have tried contacting me when they haven t and they have been holding my car hostage for 3 months at this point.

  owen holdaway
a year ago
I had the unfortunate experience of having them tow my wifes vehicle because they were on county call when she had an accident. I didnt get a choice on using them. I arrived and the driver/owner had begun to load the vehicle. I told him that I wanted it taken to a certain body shop. He informed me that he owned a body shop and could take care of the repairs. I told him that I did a lot of business with this other body shop and I wanted it taken there. Then, his attitude completely changed. He began to tell me that in order for me to get him to do that I would have to pay him in cash and that the towing bill was going to be very large due to "regulations surrounding the what he had to do to tow the vehicle, so better let the insurance take care of it." I have been a diesel tech my entire life and that is completely absurd. I know multiple drivers and wrecker companies and this is an out and out lie. It was apparent that since I wasn't going to let him do the body work that he was going to do everything on his power to make the bill as much as possible. The tow and 2 days storage before the insurance company came and picked it up for repairs was 1600.00. this was a basic recovery from the median and a non roll over crash with a 7 mile tow. That is completely outrageous. Of course I had no choice since there were called by the sheriff's department. I would never in use them for anything and would never wish their service upon anyone.

  Vincent Young
a year ago
I had the misfortune to have them tow my fiance's Explorer. After it arrived, it had a leak from a hole in the transmission pan that WAS NOT there before being towed. How I know is that I was underneath the vehicle the week before doing some routine maintenance on it. If 1 and 1 makes 2, then another company is surely for you.

  Laura Berdanis
a year ago
An accident put our car into the care of Brown & Brown.They did a fantastic job putting our car back together. Very friendly and informative.They do all the fight with insurance companies. A company that fights for you and your needs.

  Alan Cochrane
a year ago
I took my car to Brown and Brown last year and I liked it so much that I brought it back this year as well. They do Quality work always making it look better than It looked before any accident.Service: Body & TrimService: Body & Trim

  Jenn Barefoot McCoy
5 years ago
Our car looks and drives like nothing happened to it and when we couldn't come pick it up during their regular hours they gladly met us after hours. They were honest and up front about everything they did. I'd rather have not had an accident but dealing with Brown and Brown was a great experience.

  Lance Folkerts
3 years ago
DO NOT TRUST THESE GUYS! Had my dads camaro and agreed for my dad to pay them payments over time, my dad passed away and Scott told me my dad paid very little. After finding bank statements my dad has paid over $10,000 and they did not do a single thing to the car and actually stole the front windshield. On top of that wanted me to pay an extra $1500 to get the car back. Special place in hell for you mr brown, and karma awaits you

  Ena Amor
5 years ago
A very reliable company & good services. Me & my family are very fortunate to be serviced by them in terms of car trouble, customation, refixing and emergency on the road for many years now, very well knowledge in dealing with insurances issues, good explaining everything on cons & pros. Great owner & worker they have.

  Giana Nelson
5 years ago
Fixed my car beautifuly after I was in an accident! Highly recommend if you need auto body work.

  Chase Pate
6 years ago
These guys do great work and won t rip you off. Would recommend them to anyone.

  Jackie Brady
2 years ago
Scott does excellent work. Highly recommend brown and brown!!!

  Jason Bedgood
3 years ago
Scott was veary professional and answered all my questions and I left with a feeling of renewed hope in small business

  jim kennon
4 years ago
Does excellent work and stands behind it. Honest and helpful.

  Carsquad Guys
2 weeks ago
HORRIBLE COMPANY

  Savannah Daniel
2 years ago
Very kind & professional such a big help ... Thanks

  David Morton
4 years ago
Scott Brown and staff do a great job

  Tiffanys_Views
5 years ago
Scott stands behind his work

  Donna Moore
4 years ago
Great work and very helpful

  Debbie Ray
4 years ago
Great people Great Service

  Joe Lovell
2 years ago
Great service

  Tammy Kelly
3 years ago
Good place

  Kitty Amos
5 years ago
Professional

  Stanley Page
4 years ago
Good place