AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Chester Cunningham
6 months ago
What more could a customer expect when spending money?I compared price and brand and was quite satisfied.I called to see if parts I needed were available, and the phone was answered in two rings. My questions were available and prices quoted.I drove to get parts... and parts were there.I wish Caliber Collision and repair was one-tenth efficient and pleasant. Caliber Collision was EXCRUCIATING AND PAINFULLY HORRIBLE. Sort like a slow death.I will come here again because of the wonderful service received. I was very pleased with my visit to this Auto Zone.

  Tymara Scott
a week ago
Visited the store for a simple item . Customer service was amazing , I was greeted promptly.

  Andrea Irvin-Smith
2 weeks ago
Compared the she other location I went to first, Auto Zone specialist Tristan was very helpful with the purchase and installation of my mom s new battery. He had an inviting and caring personality. Thank you so much

  J Harris
4 weeks ago
My man Jack is the man! His knowledge of car parts and motor repairs is second to none! He saved me more time than money by doing the job right the first time

  Ang Davidson
2 months ago
Auto zone is impressive! As someone without a lot of mechanical knowledge, it's so nice to find an auto parts store with employees who helped me with not only finding the parts I need, but with installing them as well (and teaching me how to along the way, just in case...). Tramell Bell, thank you for BOTH times you assisted me! You are a blessing to me and my family!

  Robert King
a month ago
I come to this AutoZone location often and the staff are professional Fridley and kind. Brandon helped me installed my thermostat today. He was patient knowledge and Fridley. I appreciate his professionalism and was blown away with his level of service! Thanks buddy!

  Jennifer Buckley
2 months ago
This is my absolute favorite parts store in town. Always ALWAYS receive excellent service, advice when asked and the right part. Big thanks and keep it up

  Chrustopher76#
4 months ago
Great customer care. Needed batteries for my carbob. The store Manager politely provided assistance with purchase of batteries and replacement nstallation. TY. A satisfied Customer.

  Allysa Sellers
3 months ago
My husband took my car there today to get the battery checked and to get a diagnostic scan. They were extremely helpful and friendly. Thank you.

  Natascha Lockhart
8 months ago
From the moment I walked into the first store without my husband, I could sense the condescension and skepticism in the air. It's unfortunate that in this day and age, the car and auto parts industry still harbors a misogynistic undercurrent. But, determined to prove them wrong, my sister and I, Ebony and Ivory, confidently approached the counter, knowing exactly what we needed: a battery.The salesperson at the first store proceeded to ask me a few questions, only to abruptly inform me that it was actually the alternator that needed replacing. Now, here's the thing I already knew that. However, I had been specifically instructed by my father-in-law and brother-in-law to go and get the battery first. Yet, instead of simply providing me with the battery I came for, I was met with discouragement and a laundry list of reasons why my Yukon wouldn't even make it a few miles up the street, let alone the hour-long drive to Eastman.Leaving that store, I couldn't help but feel defeated and concerned about the reliability of my vehicle. I was left without the battery I needed and armed only with the names of two onsite mechanics whom I could call for assistance. It was as if buying a battery as an independent woman was perceived as a waste of time, despite the fact that I had the backing of knowledgeable family members.Determined not to let this setback dampen my spirits, I decided to give another store a chance. At their competitor's location, I found myself greeted with a refreshing change in attitude. The staff treated me with respect and professionalism, acknowledging that I knew what I needed. Without any issues or unnecessary questioning, I purchased the battery I required.Once I installed the battery in my truck, I felt a sense of relief and satisfaction. It started up without a hitch, reaffirming my belief that my initial experience at the first location was nothing short of dismissive and disrespectful. It's unfortunate that I had to go through the trouble of seeking out another store to receive the service I deserved from the beginning.In the end, I want to commend the competitor's store for their customer-centric approach and for treating me, a woman who is knowledgeable about cars, with the respect I deserve. As for the first location, they have a long way to go in terms of eliminating the misogynistic attitudes that plague the industry. It's my hope that they realize the importance of providing equal and respectful service to all customers, regardless of gender, in the future.I'll never return here. No point in alerting corporate either. They already know. They don't care.

  David Howell
2 months ago
Staff was very helpful, price was good, and was in/out in about 5 minutes.

  Jeffrey Vaughan
3 years ago
Wonderful customer service. Alternator went out in my vehicle and Ashley was extremely helpful. She's very knowledgeable.

  Renate Foster
8 months ago
I just went there today and as I walked in was asked what I was looking for. Told him and he just "pointed" in the direction and I was on my way. After a few minutes he had to walk to the back with something and stopped by me asking if I could find it and I told him I don't see it and he "pointed" again saying that should be it. I am a short woman and him standing beside me pointing was clear that I could not reach the item at all. He simply walked away. SO DID INeedless to say I took my money somewhere else where I received some very nice service with plenty help.Not sure where this place gets the nice reviews but not from me. I know where to go from now on.

  Jesi Hallman
6 months ago
Tramell is the man!! He fixed my key fob for me and gave me some other helpful info. Give this guy a raise!!! Very professional, friendly and helpful. Love this autozone store!!

  nah no
2 months ago
Jack helped us a lot. Great customer service

  Cheryl Young
11 months ago
Soon as walked into the Store I was Greeted with a How Do you Do and What or May I Help You With Today? Very Cheerful and Happy ...Amazing as they were just getting Busy Busy.Two Customer Reps. Were Outstanding in Attending to my Needs. I would Recommend this AutoZone to Anyone. Both Customer Reps Did Their Best, Were Very Knowledgeable in Attending to My Request and Knew Exactly What They Were Doing. Plus They Both were Glad to Help Me, a Lady that was Ahead of Me and One That walked in behind me. Very Accurate and Acute in Attending to Their Needs From What I Could Tell. They were Very Respectful and Made Sure Each One of Us Were Taken Care of in Every Way of Our Needs. This wasn't my First Time Either over the last Several Years. Different Employees Have Always Been Outstanding, Helpful Above and Beyond In Every Way They Possibly Could. You Will Be Taken Care of At This AutoZone and I Would Recommend It To Anyone. God Bless Each One of the Customer Reps Working This AutoZone. I Definitely Will Go Back There For Any of My Needs For My Vehicles I Now Own...Blessings For All AutoZone Stores and heir Customer Reps Working Directly in the Stores and Office Personnel Where Ever There Work is, and All of Their Familiesas Well...Amen

  Amy Walker
9 months ago
I had to stop by the store today due to my battery light coming on in town. They quickly told me the problem the alternator. Since I live too far away to drive home, I asked them if they could get someone to help me. A mechanic came, I bought the parts, and he fixed my car for me. Everyone was so helpful and knowledgeable . I hate that I had car trouble, but was blessed to have ended up at this store. Thanks so much!

  auneidra white
7 months ago
Customer service is horrible the cashier called over just for me to sit there and watch her play with her shoe. Why call me over if your not even ready to assist me. She didn't speak to me or say anything. She look mean I mean this is Customer service. She shouldn't be in front of no one!

  Tammy Rawlings
8 months ago
We came here after having an awful experience at Advance on Watson. They were busy, but helpful and friendly. We appreciate the professionalism and helpful attitude.

  Vishesh Patel
a year ago
Neisha and Brandon were beyond helpful. I am a college student with limited car knowledge and they helped me greatly from the moment I walked in until I left. They were a great help and provided some of the best customer service I have experienced.

  Denise Sumlin
3 months ago
Not always the most helpful but we go to them for some parts

  Renee Pratt
9 months ago
Quick visit. The gentleman changed the battery in my key fob and made sure it worked properly before I left. Less than 5 mins total.

  LaToria Jones
a year ago
Purchased Rain-X windshield wipers at this location a couple of weeks ago since it was close to home. It was a gloomy and extremely windy morning, but Jack K. was ready to assist. He thoroughly explained the differences and I felt no pressure whatsoever. Even though the weather was not the best and rain was threatening, he replaced my old wipers with the new ones in no time at all. He was friendly, professional and provided excellent customer service! Glad I followed my gut by stopping there that morning. I'm very pleased with my new windshield wipers as well.

  JP
2 years ago
Best car service I ever received. I have next to no knowledge about cars and needed to get a trailer hitch and tail light attachment for my car. They got me all the parts I needed and helped me install it all within a week.Everyone there was super nice and helpful, especially Jack K. This dude helped me install the trailer hitch to my car in his free time and taught me how to do the wiring for the lights.

  Charles Gowan
7 months ago
Brandon was so helpful and nice didn t try to upsell me for a part that I didn t need and install the battery for me as well as a broken blinker

  Matthew Wells
a year ago
Went to AutoZone on Houston Lake for a replacement brake light bulb for my wife s car. Assuming I would purchase a new bulb and head home to YouTube how to change it, Jack K. took care of it in the parking lot. 10 minutes and stress free. Much appreciated sir! I ll be back.

  Belt line Billy
a year ago
I just wanted to take the time to thank personnel Tremmel on my visit to this location.He was professional, very knowledgeable, and extended extra help beyond what he had to.Saved me money too!Thank you to that gentleman.

  Matt Staley
3 years ago
Very friendly folks! Even though they were super busy (5pm), they gladly swapped my battery on site to save me the core charge. I happily waited. Don't know his name, but the guy with the Mohawk was super friendly, helpful and professional!

  Josh Lower
2 years ago
Nice clean facility. Staff and manager were really helpful. Found the best price on an alternator, arrived really quick. Went into this location to do a core return. Would definitely go back if they had what I was looking for.

  Adrian Duncan
a year ago
One morning, two vehicles, two incredible experiences at this Auto Zone. Jack saved the day with both of my vehicles! I m up and running with no small hiccups due to Jack s experience, knowledge, witty humor, and quality service. I found my go to place for my vehicle needs!