Nalley Toyota Union City - Service Department
1 (1)
4115 Jonesboro Rd, Union City, GA 30291
(770) 284-8361
toyotaofunioncity.com
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Reviews
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Jess O'Reilly
a month ago
I ve been a Toyota customer since 2003 and this was my worst ever service experience. Had an appointment for 10am on a Saturday. When I arrived the line was backed up and I had to sit in my car for 20 minutes waiting for my turn to go under the rolling door. Finally made it into the waiting room after 30 minutes. I was told an oil change would take an hour and 45 minutes That sounded long but since they were busy I could somewhat see the logic. After waiting for 2.5 hours I walked outside and saw that my truck was just parked on the side of building. I spoke to Toyota employee at one of the desks and he said that my truck had been taken to the wrong place and that it was next in line for an oil change. There was no way I was waiting for another 30 minutes after already waiting for 2.5 hours (by that time). I will never be returning to Union City Toyota.