AutoNation Ford Union City Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Julian Antoine
a week ago
Great service, convenient help. Had dropped vehicle off for a oil change and they drove me home, then dropped off my vehicle at my house when it was done later.I also visited other times and aswell the service was great.They deserve my 5 star and i recommend them if you want a good Ford home. Thank you Union City Ford

  Mya C
a month ago
Excellent good. No complaints. The mechanic (didn't get his name) who worked on my explorer did an great job and was done in a reasonable time. Rob has great customer service being informative and making drop off and pick up a breeze.

  Franz M
a month ago
I've been going to this dealership for 20+ years. I purchased a few cars and they service all of my vehicles. Last year had a very bad experience with service but not this time around. I needed some warranty work done and Jazmin was excellent. I would refer her to anyone who needs service. They have a new text communication system and it was wonderful. They dropped my truck off in the morning, were in constant communication with me all day and notified me when the truck was done. They detailed it and when it was ready to be brought to me, the delivery staff notified me that they were on the way. The drop-off driver was very polite. I would definitely recommend anyone who needs service of their ford vehicle to ask for Jazmin in service

  Rodney Ray
3 days ago
Service representative spoke to me immediately. He explained how long the service was going to take. He escorted me to the business center so I could work on my computer. He called once the work was complete. It did take longer to check out than normal but overall very good experience.

  Daphanise Patterson
a week ago
I was told by the service advisor when I first arrived to have my vehicle service that my car would be ready in an hour and thirty minutes. I waited patiently for an hour and thirty minutes and the service advisor came in the break area where I was seated and told me the mechanic that was suppose to service my car for some reason had not even started on it. The service advisor apologized and asked me if I could come in the next day to have my car service I said no and I wanted to take care of it since I was already present at AutoNation. She told me that she would have a different mechanic to look at my car the same day and I wouldn't have to wait another hour and thirty minutes I said ok .I ended up waiting an hour and fifteen minutes ; as a result, I was frustrated and tired evidently there was a lack of communication concerning the original mechanic I don't know if he was not expecting me even though I had an appointment. I was disappointed because of time wasted. I hope this won't happen again with waiting in vain because it wasn't fair to me as a customer.

  eric gibson
a month ago
Auto Nation Ford of Union City provided me with prompt and excellent service. I would definitely recommend them to anyone that owns a Ford. I also want to thank my Service Advisor Robert Thompson for keeping me posted about the work needed for my truck. He is extremely professional and he genuinely cares for the well being of his customers.

  Kizer Crum
2 weeks ago
Jozsef provided exceptional customer service during my visit. His professionalism, knowledge, and attentiveness made the process seamless. He addressed all my needs, and made sure I was completely satisfied.

  Niki P
2 months ago
I had a great experience while purchasing my car. However, after I actually got my car back, the customer service went away. Law was consistent with with the great customer service throughout the entire process even after. The sales team dropped the ball. I was provided, and I owe you abs when I reached out about the communication was non existent. I reached out to my salesperson Josep and the sales manager Anthony aka Tony via phone and email with no response. I have been busy at work so I wasn't able to make it back up there yet, but I see I will need to make an appearance.

  Chuck Nas
2 months ago
AutoNation always delivers world class service. Having used many Ford Service centers across this nation, from California, Michigan and Georgia - AutoNation Ford Union City is the best in my opinion. Normally when I schedule vehicle service I expect to wait 3 hours minimum. Not at AutoNation Ford. I was in and out before anyone knew I was away from work. Thank you AutoNation Ford!!

  stella okpala
2 weeks ago
The young man that helped me was very professional and very respectful. He called when my vehicle was ready for pick up. He represented the company well. I m highly impressed.

  klingon52
4 weeks ago
Service Advisor Robert Thompson was outstanding in his efforts to remedy a difficult service challenge for my F-150. He was a good listener/communicator who seemed to have a respect for customer service success. That is not always the case in these times that we live in.Ed L.

  Alicia Burden
2 months ago
We purchased my Kia Telluride from AutoNation Ford so it was only right that we took the car when we needed service to the folks over there. It took some time to get parts in but I'm grateful the people in the service department. Joseph was a GREAT help when it was time to check out and get the car back, and Taylor walked me through the process from start to finish. Thank you guys! We will be back!

  Christine Hill
a month ago
Customer service was good, however, it took longer than expected to get a light bulb changed and I was suppose to get an estimate for the second light bulb which that did not happen. In addition, there was no follow until I went to them after being there for a hour with a schedule appointment.

  Selina Ammons
2 months ago
Haven't been to this dealership since I bought my first Ford in 2002. The service today was quick and thorough got there early and left about an hour and a half later. Found out by accident my adviser Jozsef shared the same birthday as me so that was a pleasant surprise! Really nice young man!

  Ronald Hooks
3 months ago
I had the pleasure of working with Jazmin when checking in. I m a new customer with Auto Nation, and she got me checked in, signed up for Ford Pass, and saw that i had work to do so she showed me to the business center.My truck was serviced well and I was on my way back to work! Thankful for the excellent service!

  h i
a month ago
The actual car service was excellent , the service department people were excellent and provided me with timely updates on the vehicle and pick up time. But when walking through the sales area , some lady employee was vaping at her desk so definitely not someone I want to deal with if buying a vehicle .

  Craig Patterson
3 months ago
No muss, no fuss, just a straightforward day of test-driving and purchasing a truck. Although purchasing a new vehicle is time-consuming, the AutoNation Ford Union City team made the process painless without any hidden agendas, complicated accounting, or bait-and-switch tactics. With a commitment to this approach, I'll have no need to take my business anywhere else!

  Detrick Jones
2 months ago
My experience was terrible! I dropped my 2011 Expedition off Jan 11th for TPSM sensors programming, new after-market key programming, SYNC update and low gas mileage issue. Two weeks later; the sensors were programmed, a Ford key was purchased and programmed, the SYNC update discs had not been received, and the low mileage issue could not be determined. My vehicle was there for 2 weeks, paid $470 and about an hours worth of work was done...and that doesn't include the cost of the SYNC update discs that still hasn't come in??!!

  Chartel Hawkins
a month ago
Jaz is AMAZING! She was communicative and also to have my car delivered instead of me picking it up! She has serviced my car twice now and I won't have any other technician.

  Derrick Willians
a month ago
Jessica was my guest service Rep. She was outstanding got my truck recall parts replacedAnd picked up my truck from my place of Employment good job well done Jazz hope to see you soon.Derrick. Williams

  Tonya Benn
3 months ago
Frustrating, I was sold a car that hadn't been serviced. I paid over $11000 cash It took 5 days before they told me I had to chose a new one. When I picked a new one from another state, I didn't receive it when I was supposed to and the sales manager in Used Car Sales was very disrespectful and condescending. I wouldn't refer anyone are purchase there again. Worst case being experience I've had in over 40 years of purchasing vehicles and I've had quite a few.

  Jacob Deaton
2 months ago
-Zero communication.-Blows past estimate deadlines for updates or completion-Third time in 2+ weeks they ve had my vehicle to fix the same problem-No returned calls / texts-Inadequate mechanics to swiftly fix or diagnose any issue-No courtesy car for inconvenience and a bogus reimbursement rate for out of pocket car rental that s not even close to covering the costs0/10. Do not take your car here.

  Mike Lymon
2 months ago
I finally got some information on my Van that has been there for 2 month from Mr. Rick Dudley who took the time to run down where we were with the plan to start on the repairs before I had been told I was next to in line not even close. Thanks again Rick for your time!

  Torus Ellis
3 weeks ago
Fast,polite and comfortable. Jasmine was great to work with while my work truck was being serviced.

  James Clowers
a month ago
My service advisor Taylor was very awesome with taking care of my needs for my vehicle she went far and above on my service needs

  Deshaye Davis
2 months ago
The manger jeff & randy where great at getting everything together for me and my car I greatly appreciate their hard work and great customer service.

  Paul Brady
a week ago
My experience was so bad that after being a customer for 17 years, I will NEVER go back to AutoNation Ford Union City.

  jake30268
a month ago
Taylor was super friendly and my car returned to me promplty same day!

  Courtland Davis
3 months ago
Still waiting on a call back from their parts department for a keyfab...I've already gotten it from another Ford dealership and I'm sure you should get your part elsewhere too

  Lynette Smith
a month ago
Great service!!! My wait time was fast and I stayed well informed from staff.