Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  T'Ericka Love
10 months ago
The guys were very helpful, I have a Volvo and I needed a battery, every where else was too pricey for me at the moment and when I tell you that I got a battery ( they didn't change it for me because it's against company policy ) but I changed it out and my car is cranking right up now! I Thanked God for the Workers.

  Casey Ellis
2 years ago
Absolutely the best ever. We broke down coming through from FL at 3 am. So we was stuck til they opened at 7:30am with 4 kids. Derrick was hands down the best. He left for lunch and asked if we wanted something. He kept a check on us. We finally got it running at 12 and it felt as if we was leaving our family. They was so busy but he stayed patient and understanding the whole time.

  Bryan Ellis
2 years ago
My van broke down in the middle of the night right off this store's exit on our way home from vacation. We were 4 hours away from home, in an unknown place, and needed all the help we could get. In today's world, there are so many people who work with the public that are so hateful and hate their jobs and don't care at all. But not this place. The manager Derrick and his staff were beyond compassionate. They didn't just see us as a customer, but a fellow man, desperately in need. Derrick and his staff offered my family drinks, tools, and anything else they could to help us feel comfortable and get back on the road. I'll never forget Derrick and his staff for the amazing experience and service. Genuinely wonderful people who make this world a better place. THANK YOU!!! My family and I are forever grateful.

  hazel debra
3 years ago
Very good personality and knowledgeable of products and services. Takes the initiative to help customers in the store. Tanishia G is the Employee I m talking about she s wonderful. She s a great leader to be emulated by all staff.

  James Glenn
3 years ago
I needed a battery and stopped by Advance because of the free testing and instillation. It was a great experience because the sales guy was was so pleasant to deal with. I was not looking forward to going here because of past experiences with a female sales person who had one of the worst personalities that I've ever dealt with. I got a great price on a great battery and was out in about fifteen minutes. Great job! Thank you Advance Auto Parts.

  Courtney Walker
2 years ago
Just went here today (after going to a different place, I won t say names) but I called and Derick answered and was so polite and professional, the employees acknowledged and reassured me I would be helped shortly. They tested my battery which was bad and they replaced it quickly I was in and out in less than 20 minutes. The whole store was nice and professional!

  Priscilla Merrill
3 years ago
Tanisha she has made that s my favourite store! She convinced me to buy the better wipers and I am so happy and have the cleanest windows in New Hampshire! I love her and your store!

  Tracy Smith
3 years ago
Tanishia was great! I appreciate her assisting me with the type of brake pads needed. As a female going into an Auto store, I feel so lost and intimidated. Tanishia was so patient and kind and made my visit pleasant.

  Lynn Pasquariello
3 years ago
Tanishia G is such a friendly and knowledgeable person. She was so kind to help me find the best windshield wipers for my car. I will definitely come back to this location. She is the best!!!

  Timothy Twin.City.Timothy Lingenfelder
2 years ago
If you're in need of incredible kindness and superior customer service while in Union City, Georgia, make sure you stop by Advance Auto Parts. I recently met one of their associates, Tanisha, and she was a joy to have met. Her bright demeanor and genuine willingness to make one feel comfortable shows me that Advance Auto Parts cares.

  Crystal Hodge
8 years ago
Just visited this location because my car was making a loud humming noise. When I walked in, a women "helped" me. (Dark skin, average height, braids) The reason I am giving this place one star is because of the horrible customer service. I didn't know the name of the part I needed but I knew where it was at under my hood. She acted like she didn't really care to assist me. Then after showing her the noise she kind of just said okay and walked away. When I met her back in the store she was busy laughing and playing around with co workers. I guess she assumed because I was young and didn't know the name of the part that I wasn't going to spend money. Either that or she was intimated by a pretty girl. However I ended up going to Auto Zone to get the parts. Nevertheless, I will not be spending my money at this location. The mangers need to properly train their workers to ensure customer service. I never even leave reviews but after my experience today I felt I needed to warn anyone else.

  James McWhorter Sr.
4 weeks ago
The young lady help me with the parts I needed.

  Ronald Gooding
a year ago
I often shop here because the competition may be out of stock on an item I am looking for. I did find better prices and product I was looking for there vs competition. The one thing I would like is that they would greet the customers upon entry.

  Leah Davy Kennedy
2 years ago
If I could give this place a ZERO stars I would. My husband s car over heated on the highway today on his way home from a long day at work. He was stranded on the highway, he walked 3.5 miles from the highway to this inhumane and ungracious store to get a water pump and to call home to let our Nanny and me know what was going on (his phone died). Anti-freeze had exploded all over him and he was a mess when he walked into this store. He asked to use the phone just to call us and was told no it s not a public phone .My husband is a Store Manager of a major retail tire brand and never ever would he have denied anyone, let alone a customer, the means to call their family especially if they were stranded.On Everything!!!! I hope this managers family is never in need

  Margie Bryant
3 years ago
Tarnishia G. Is an awesome sales person. I just love her personality and smile. Even though, I didn't need wiper, I bought them because of her kindness. She is a great manager.

  Michael Moylan
a year ago
Stood in line for 10 minutes the gentleman was helping somebody but he didn't even acknowledge me and say I'll be with you in a moment or anything seem to be the only person working there on a Friday afternoon so I just walked out

  Frenell McHenry
3 years ago
I recently worked with Tanishia and she was a great representative for the store. Her smile and personality has officially made this my favorite location.

  Lisa Higgins
3 years ago
Tanishia was the best person that I have interacted with at the store! She knew what she was talking about when I needed break pads, wipers and wiper fluid. She ended up upselling me and it worked! Thank you so much Tanishia!

  marva nunez
4 months ago
Well stocked. Friendly staff.

  Eric Grey
6 years ago
The level of customer service makes AdvanceAuto look bad. The manager makes you Feel almost like she didn t want to be bothered. I bought a battery in 2016 from them with a 3 year warranty. So I went to get it replace. They check it first and tell me there isn t anything wrong with the battery. So, I go to dealer and they tell me that the battery don t have enough cold cranks to start the vehicle. Please stay away from store!!

  vince black
4 years ago
Horrible. They refused to install my $215 battery they sold me because they were going to have to remove a bracket and my truck was too tall. It took me 11 minutes to replace it using their tools. Worse customer service ever!

  Nicole A
3 years ago
The customer service I received from your employee Tanishia was excellent! She exceeded my expectations and I look forward to coming back to visit this location again.

  Thomas J. Kelly
3 years ago
Superior service and friendship from Tanishia! David was nice too! But Tanishia is positive. Her energy is fantastic. I was lucky to interact with her.

  Josh Webb
9 years ago
Horrible. Employees worried about themselves and small effort went into satisfying customers. I went in for 3 things looking to spend about $300. They had none of what I was looking for and their prices were non-comparable. Pep boys and oreilley had a great selection at a great price.

  Sky Banjie
4 years ago
Everytime I order parts online yall never have them in the store and when i request a refund i never recieve my money. Yall owe me over $150 and i want to know where my money is. No emails stating when my money was sent out at this point it's been months and still no refund on my items. This has happened with two different locations union city and fairburn.

  Carrie Petroski
3 years ago
Tanishia g. Was so good at taking care of what I needed for my car. she helped me find it and told me how to correctly install in. If you go to advance auto parts ask for tanishia she s wonderful

  Kenya Parker-Ryce
3 years ago
Placed my order online for pick up. But when I got there it wasn't ready. So they had to get it together. They were nice and also the price was good.

  Ambria Edwards
3 years ago
If anything is wrong with your car ask for PABLO. He s a genius when it comes to cars and can tell you exactly what you need. If you need help fixing your car he can beat ANYONES price to fix it! He speaks English and Spanish so he s a help to all kinds of people. Very professional and fast.

  Mr. Aaron
3 years ago
Glad AAP has Die Hard Batteries. Was headed to a Sears that wasn't there...been closed. I'm a Die Hard Fan. I get 5 years almost to the month on each 2010, 2015, 2020 All November/December. I really don't want any other battery for my primary vehicle or any vehicle I like and plan on keeping.Ordered online in front of the store, used a promo code, got 10� off plus core exchange. It processed in minutes. They pulled the order, I swapped it out........easy! That's my AAP location.

  Lori Cogan
2 years ago
Walked in, got what I needed. 4 people ready to help you check out so no wait. They also greeted us when we walked in the store.