O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  SK AUTOMOTIVE
5 months ago
I got the best help from all autopart store in the area, the part that I have doesn't have a specific part number, transmission seal that I tried all crossing part numbers and couldn't figure it out. Finally I see people with knowledge exceeding what I expect , they don't worry too much about just selling as much as they worry about helping. Also about 10 days ago another issue with newer model clutch kit that they order and got it delivered , pricing and service is the best . Thank you Orielly team at tucker store.

  Jordan Ziegenbein
5 months ago
How long can you stand watching distracted employees who won t give you the time of day? Manager - it s time for a customer service refresher.

  John Reddien (JRATL)
10 months ago
Great selection. House blends as well as National offerings. Big savings. Antifreeze house blend $12 a gallon vs QT $19 a gallon. Thank you

  Tatyana Hinton
2 years ago
MS. SHAWN IS ABSOLUTELY FABULOUS!!! OMG she went above and beyond and made sure I was properly taken care of and received the right product. She helped me solve my problem and made me feel like I mattered. She is truly appreciated and needs all the praise, promotion, pray, and support that this company can give her. You all have a gem on your hands!

  Richie Torrance
2 years ago
First of all, Justin is the absolute best!! What a great guy - we are his biggest fans! He was so good to us and helped us solve a seemingly stressful issue with my headlight. We had a great conversation and (again) he really helped us out. Thank you Justin!

  Jackie McMillan
6 years ago
Rosy was absolutely amazing! She took her time to figure out what the problem was with my headlight bulb that I had just purchased 3 weeks ago. She worked patiently through the entire process and was able to fix the issue. I've always had a great experience with the staff at this location!

  Tatyana Mone� (Slim)
2 years ago
Ms. Shawn went ABOVE AND BEYOND to help me yesterday! She was patient, professional, compassionate, and she helped me find a SOLUTION instead of just sending me away with a suggestion. We need more genuine people like her; because she cares- about the customer and the job! It's for this reason and this reason ONLY that I choose O'Reilly versus Auto Zone and Advanced Auto Parts.

  Kim Walker
a year ago
I am a 60 year old woman who drove alone from Texas to go to a family reunion and visit my brother who lives in Tucker, GA. When my Ford Expedition check engine light came on as I was getting ready to head home, it started misfiring badly. I went to the Lawrenceville Highway O'Reilly Auto Parts for them to do a free diagnostic. As Chris, the O'Reilly employee, hooked up my car, he felt the misfire and thought it might be a bad coil, but until he checked it on the computer he could not say for certain. As the diagnostic device did it s thing, he and I got to talking and he mentioned he had just had his coil replaced in his Ford Explorer the prior week. All the Ford Dealerships I called in the area, prior to taking it to O Reilly, told me it would be days before they could even look at it, let alone fix it, and my brother s mechanic had covid. I asked him where he had serviced his car and he gave me a terrific recommendation for a repair shop! The repair happened that afternoon and it was indeed a bad coil and I was able to start my 950 mile trip back to Texas the next day! I am so grateful to Chris for being so kind and so helpful in what was an extremely stressful situation.

  David Bouie
10 months ago
I was looking for window wipers. Went to all the competitors, and they were all overpriced for what I wanted. O'Reilly had it for what I wanted to pay. I'll be back.

  Pasha Ama
a year ago
Very friendly people. Service oriented in my opinion because they went above and beyond my expectations in assisting me in getting my wife's SUV back on the road.

  Rim Hendi
2 years ago
Thank you Justin for going above and beyond to help us out. Justin was incredibly kind, considerate and an absolute pleasure to talk to. His knowledge and genuine care for the customer is exceptional.

  Heather S
a year ago
They had the tools and items we needed, staff was very attentive in asking if we needed help, and they were very friendly as I was entertaining my child.

  Erin Fletcher
3 years ago
If you want to get into an argument over price matching with the manager Rosie. This is the place for you!!!Lady just fought me tooth and nail over about $30 worth of parts concessions.I will never buy another part for this brand!You won Rosie. Hope that $30 bucks was worth losing a customer for life.

  Landscape Management Services
3 years ago
the store manager and staff was very helpful our company has been going to Oreillys for years and she is the only one to talk about benefits of having an account, we are currently getting where as the other one did not. thank you.

  Femi Dini
a year ago
Never go there you've been warned- especially dealing with the store manger rosa she's rude snd disrespectful. I have been going to this particular store for years she has no respect for her customers . I will mever go this location ever again until she's gone

  Tim Cheng
7 years ago
Went to go get my check engine light checked. Was met by a blonde, short, heavier set woman with glasses. Gave me a lot of passive aggressive attitude. Seem like didn't really want to help. Seemed to want to do the minimum job and no more. Had better experiences at other O'Reillys. Would avoid if you have another choice.

  Mark Franklin
8 years ago
Stopped in to get some spark plugs, a tool and a light. Very friendly and helpful staff. They don't make you feel like a nuisance like other auto part stores I've been to. Will definitely make this my go-to store.

  Matthew Wann
7 years ago
**UPDATE**I called customer service after the incident below, they said I was right. I went back a few days ago. They accepted my card without breaking any of the rules.**OLD**Employees demanded ID just to use a credit card in direct violation of merchant rules. Employees were overly rude and condescending and lied about it being an O'Reilly policy as I have shopped at many other O'reilly's but without any of the harassment. I went thirty seconds down the road to the Autozone and got exactly what I wanted with none of the nonsense.

  H Hawkins (Wolf Waltz)
5 years ago
Sisters this is the place to go...there were two very nice but more importantly KNOWLEDGEABLE!!!! ladies behind the counter, nice to go into an auto parts store a d feel the USUAL Male intimidation atmosphere...I will go there for my auto needs in the future...and thanks ladies for singing me up for my discount card!!!...H Hawkins....

  William Stark
2 years ago
You always need to check the big 3 auto parts stores for price. But for me O'Reilly's has been pretty consistent with good quality at a good price.

  Robert Garcia
3 years ago
Very good prices and food service

  Michelle Baker
6 years ago
Not so good with customer service, I walked in and no one was around to be found. When I did eventually find someone I spoke nicely and the guy walked past me to greet someone else walking around the store as I stood at the counter... Just rude!

  M (Shell)
a year ago
Even after looking up my vehicle...sold me the wrong gas cap that hindered me on passing emissions check... don't rely on them to be knowledgeable.

  Josh H
2 years ago
Wouldn t return part for me cause I bought part at different store. She s a liar who didn t want to return part cause she didn t want her sales numbers down. I m a mechanic and won t ever buy parts from any oreillys anymore because of this woman.

  Timothy Franklin
3 years ago
Came in to borrow tools for a stubborn bolt and was directed to purchase instead. I've borrowed tools at other locations in the past and never had any issue.

  Sydney Frey
3 years ago
Amazing customer service! The workers here are sweet and know how to do their job well! If you need help, come here!

  Amahl Lipkins
4 years ago
As we prepare our transportation for our next out of town gig the first place we The South Bay Project turn to is O'Reilly Auto Parts they keep us rolling strong love the service and they are super nice treat us like family

  Peggy Waller
7 years ago
They were amazingly helpful and friendly. I came in to get my tail and brake light fixed and Erick did it without complaint when advance auto parts did nothing.

  Lee Gosney
5 years ago
I thought I needed a new battery Befire he sold me he checked it Battery was good Then I thought alternator he checked it It was good He looked and found a bad belt $7.00 I love O'Reilly's

  GotBettaBeats
2 years ago
I needed help finding the right rotors for my car and they were very willing to help me find the right ones