Autoglo, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sharyn Jenrette
a week ago
My 2022 GENESIS was involved in an accident and I was worried my 4 wheeled baby would never be the same. A friend had recommended this shop so not wanting to chance the repair with one of those high volume centers I took the leap. The staff at AUTOGLO were super courteous keeping me informed and helped me through the insurance process. When I took delivery of my car at the end of the repair my car was detailed better than the dealer. Thank you AUTOGLO!

  CJ Batlle
2 weeks ago
Was quoted $1,700 for a job, and I approved them moving forward. They called the next day, and said they had been able to fix the problem for $585. Could have taken advantage of the situation but didn't. Honesty and expertise are what I value most in car care professionals. Autoglo came highly recommend by my trusted mechanic, and now, I see why.

  Alice Soder
2 weeks ago
It was unexpected to receive such excellent service. Today that doesn't happen very often. The staff at AutoGlo is responsive, informative and caring. I felt comfortable leaving my beloved Subaru in their capable hands. They delivered a car that looked perfect in every way. Much appreciated.

  Ty Ingram
a month ago
Autoglo is hands down the best! My family has been using them for car repairs for over 10 years and they treat us like family. If you are looking for an honest, high quality, fair pricing, extremely professional and friendly repair shop look no further. Thank you Ted, Jose and everyone else who helped with repairing my car. My car was not only flawlessly repaired but also sparkly clean. Thank you again!

  Beth Schumaker
a week ago
Autoglo does exceptionally good repair work, and we are always very pleased with the outcome. The people are friendly, and the quality of the work is excellent. I highly recommend them.

  Ruth Collins
a week ago
Yesterday, I was very surprised and happy that the auto tech repaired my car, Nissan, so quickly. Thank you so much Autoglo. Please use Autoglo for your auto body work. They areCustomer service oriented.Thanks so much.

  Marcus Calloway
2 weeks ago
DO NOT DO BUSINESS WITH THIS ESTABLISHMENT! FULL STOP!I recently had bumper damage repaired on my Mercedes Benz GLC 43 AMG and had to bring it back in about a week later because a trim piece was loose. This in and of itself wasn't a big deal - only slightly inconvenient.When my vehicle was brought around after the trim piece repair I was asked to inspect the work. As I was checking the repairs, the "custer service" representative told me that the reason the trim came off is because of previous damage repair, not what Autoglo had performed. This raised a red flag because even if that was the case, why wouldn't the previous repairs been mentioned when I initially picked up the vehicle? It made me feel he was simply refusing to take accountability for the work they perform and instead chose to place the blame elsewhere.I immediately noticed that the rear door now had significant scratches about 3 inches in by 2 inches in the area near where the trim had been repaired. There was also a dime sized ding in the door as well. I asked the "customer service" representative what happened and he said the damage was there before. I stated it absolutely was not and he repeatedly insisted that the damage was already there. He then stated he would go get the photos taken that prove this.Instead of returning with these phantom photos, another representative comes out instead. He introduces himself, mentions the issues and then notices that I am visibly frustrated. Instead of simply saying something along the lines of "I understand that you are frustrated and I will do my best to lessen your frustration from here on," he instead just tells me not to be frustrated. I tell him that it is reasonable for me to be frustrated considering the circumstances and he then states that he "just stepped into the situation so..."He takes my car & I wait outsideinstead of going inside having to face the employee that had already disrespected me more than once. My vehicle is returned to me within 5 minutes and the person who had originally helped me when I brought my car in for the first time came out as well. He apologized, shook my hand, and demonstrated the same high level of professionalism & courtesy he had on my first visit. I asked him if he was going to speak with the employee who kept insisting that the damage was there before and he stated that he already had and apologized again.The driver then exits my car and asks me to inspect it again. This is the same person who instead of empathizing with me chose to insist that I just not be frustrated. When he asked about the work, I stated I'm sure that its fine just wanted to go. He then again made a point to tell me not to be frustrated. At this point I tell him that I didn't appreciate his dismissal of my perspective the first time and I most definitely didn't appreciate "this" again. I made a hand gesture, indicating the exchange we were having and he then used the same hand gesture to flippantly state "well I hope you appreciate 'this," indicating the repairs to the damage the technician caused during the repair...of the previous repair.There were so many failures here that I had to take time to write this review to make sure to inform anyone choosing to do business with the company what they will be in for.To recap:-the repairs required me to return for correction-the fact that I had to return was blamed on previous repair work, not the work that Autoglo performed, in a manner that just seemed to be passing on accountability-my vehicle was damaged during the 2nd visit-again, accountability was denied-I was treated with a level of disrespect from 2 separate employees that was appalling-the amount of time it took to repair the damage done by their tech was less than 5 minutes, so that even if the damage was there previously, which it categorically was not, why not use the opportunity to establish goodwill with a customer that has been inconvenienced by having to return?Autoglo was careless in its work & deeply offensive in its treatment of me. You have been warned

  Saj Arackal
2 weeks ago
My Son had a lexus es350 and the head machine fixed and gave suggestions on maintaining the vehicle for years to come! Always enjoy the excellent customer service and technical support .

  Alana Burrell
5 months ago
Very good service! I worked with Steven and he was very professional and accommodating. My car was broken into and vandalized, so I was in a bad mood for days until I was finally able to bring my car in to be repaired. The repair took a day and a half but I was behind thrilled to see my car s window looking brand new again. They matched the brand and color of the glass, and they also took out the pieces of old glass that were stuck inside of my car s door. I am very grateful that I decided on getting my vehicle serviced here because they did exactly what I paid them to do. They also threw in a complementary car wash and polished my tires, so I cannot complain.

  Kimoya Cummings
a month ago
Great Bodyshop, definitely would recommend anyone who is thinking about getting their car fix here, do not hesitate to. They are AMAZING. The work and customer service are a 10/10.

  Alexcia Taylor
8 months ago
I had a wonderful experience with Steven and his exceptional service. A part of my car popped out of place and I had no idea how. Steven was able to pop it back into place. He was very nice and I cannot thank Steven enough for his kindness.Service: Body & TrimService: Body & Trim

  Toni D
4 weeks ago
super professional, courteous and went above and beyond. i was shocked by the results of my repair and the customer service was excellent! would 100% recommend this shop

  Dan Hodlick
2 years ago
These folks.... Really, the only thing that needs to be said is "GO HERE". Do not bother with any place else. AutoGlo has seen my car now twice - once to fix the work that another shop conducted on the car, and another time to pretty much completely replace the passenger side of the car after it was taken out by a truck.I'm stupidly picky about this car and Ted and the crew at AutoGlo exceeded all of my expectations. They treated the car as if it was their own and their workmanship really can't be matched. They constantly communicated with me about what was going on, they dealt with Hagerty's without needing any input from me, and they even handled some little touch-ups without any hassle what so ever.I now refer anyone I know that needs bodywork to AutoGlo and they'll have my business for the rest of my days.Services: Painting, Body & Trim

  Gary Steve De La O Flores
3 weeks ago
Autoglo had my Tesla twice for paint correction. This is what a $250 "paint correction from Autoglo looks like.Hopefully, autoglo doesn't pretend to have no record of me like they've done with other customers. Anyhow, ask Steven or Jonathan who I am. I would like to thank them both for the terrible jobs done on my Tesla. The jobs autoglo did on my Tesla are comical at best. Autoglo ignored my calls to correct the issues until I got Tesla service involved and told them the paint correction from autoglo was wearing off. The autoglo owner agreed with Tesla service that autoglo would correct the paint. I dropped my Tesla off at autoglo. I thought autoglo would actually correct the paint. The vehicle was not worked on. It sat in the same spot until I picked it up the next day. Vehicle logs showed no work was done on the car. When I asked Steven what work was done, he was confrontational. After two opportunities to remedy the problems, I would not recommend Autoglo for paint/detail contracts.

  Joey Hans
2 weeks ago
I ve have a Genesis GV70 and had recently taken it to Autoglo for a detail. Looks amazing! I highly recommend Autoglo, take it to Ted!

  Andrea Skokic
5 months ago
Steve and Jonathan did a fantastic job keeping me in the loop and pushing the quality repairs with my car insuarnce. I am very satisfied with their expertise and my newly restored car. Thank you so much Autoglo.

  Mona Cosse
2 weeks ago
Super professional and awesome work! Superior customer service! My husband and I decided to remove some of the full-vehicle vinyl wrap off my 2008 SUV; and, unfortunately a lot of vinyl adhesive remained. I wanted the wrap to remain on my front and rear bumpers. I needed the adhesive removed on the other parts of my vehicle without damaging the wrap left on the bumpers. I took it to two shops that told me they could not guarantee the chemicals they used to not damage the remaining wrap.At Autoglo, Dave gave me an estimate and walked me through the steps for taking car of my car. He also asked when do I want to drop it off and pick it up. What great customer service to work on my schedule! I was blown away when I picked-up my SUV. Mauro, did a superb job detailing my car. The adhesive was gone and you could rub your hand across the shiny hood and it was so smooth and clean. The wheels glowed and I glowed! Dave went beyond the call of duty and even replaced my Ford emblem on my grill; as the old one looked grungy. The detailing both inside and outside of my car was first rate.Couldn t be happier! Highly recommend this shop and can t say enough about their attention to detail, exemplary customer service, and downright nice folks!

  Joey Carlson
3 years ago
These guys are the best. Seriously. The absolute best! For some reason my car is an accident magnet. People keep running into me, and I keep taking my car to Autoglo because they make it look brand new every time. They are fast, great at communicating, do a fantastic job, and I won't take my car anywhere else. Ted is an extremely personable guy and I can tell he really takes pride in his work and helping customers. Steve is great too, and also super helpful.Best part - these guys are truly HONEST!! This is nearly impossible to find in a body shop these days. Ted literally took money out of his own pocket to pay me back for a part. Simply amazing. If you need any type of body work (or even an oil change), do not hesitate to go to these guys. A++++Services: Electrical, Body & Trim

  Andrew Katz
5 months ago
I had AutoGlo repair my Kia that was hit from behind. These guys were tremendous. They did a great job and were professional throughout. Highly recommend! Andrew

  Josh Alpers
5 months ago
Steve and Ted have done great work for me before on my r32 skyline gtr when no other body shop would touch the car. Now they have done a masterful job on my rhd toyota aristo. They put in for the suppliment with the insurance company because of all the added damage that was done to the car that the insurance adjuster could not see. I only use autoglo for body work to any of my cars.

  Linda Jones
6 months ago
I highly recommend Autoglo. Their work is excellent and fairly priced. They explained everything to me when I came in for an estimate to repair my fender and offered me options depending on cost. This is my only car so they expedited the process by ordering the parts ahead of time. They are friendly and knowledgeable (with insurance questions also).Services: Painting, Body & Trim

  India Hatcher
6 months ago
Steve helped me with my Infiniti and was amazing!!!! It hasn't rode this well since purchase, and I didn't have to worry if I was marked up. I knew the value I was saving cause it was 35% less than a competitor.

  Dana Gladson
2 weeks ago
Love working with this shop! They make dealing with car repair issues so much easier!

  Ashley Gibbs
a month ago
Autoglo customer service team were very communicative and informative, they were also very easy to work with and professional. I would recommend!

  Sol SOLOMON
5 months ago
I will never use this place again. Autoglo submitted several supplemental claims against my USAA company, which exceeded the original cost by over 100%. Moreover, I was never informed there were issues. These were minor dents. USAA should review Autoglo's business practices as I am certain they are taking advantage of USAA's committment to excellent MILITARY customer service.Service: Body & Trim

  gregg b
7 years ago
Always Professional. I don't know why the other poster was not happy. I had my BMW X5 and my Audi A4 done here. Each time blending paint and matching panels (so you can't tell what's painted and what's not). Sometimes they need a little more time but, you can't rush perfection. :)

  Kings Marvel
8 months ago
Steven was great to work with. Gave me a fair quote and did an amazing job. Also, threw in a free car wash when all I did was a headlight replacement. Definitely recommend!

  Geoff Weirich
a month ago
Their work is outstanding. My 20-year-old car looks new again!

  Latricia
9 months ago
Getting my car back after an ordeal was so emotional. I couldn't even recognize any of the damage spots. It looks like nothing was ever wrong and I couldn't be happier. The communication with Johnathan and the entire team was on point. Everyone was very understanding in my need of updates clarity and explanations. Handled the rental and updates in the system. Prompt response to get proper paperwork to begin working on the car. Very pleased with their work overall.Service: Welding

  Trevor C
6 years ago
Had to drop off my car for a repair after it was backed into. They did a great job repairing and repainting the damage, also had it ready for me way quicker than I was expecting. They detailed my car for me before I picked it up as well and it looks better than it did when I bought the car.