Spence Chevrolet Buick GMC Cadillac, INC.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Geneva Candelaria
3 months ago
I m very pleased with the customer service I received at Spence in the process of getting a new vehicle. All staff at Spence were very friendly and showed great professionalism. My sales person Roger did an incredible job, I m very pleased with the customer service that he provided. I definitely recommend him!!

  Kathie Stewart
3 months ago
Roger is an excellent sales rep. He is knowledgeable and patient. He doesn t pressure you to make a sale. I highly recommend him for your car purchase needs. I love my new SUV. Thanks Roger!

  Ginny Bain
4 weeks ago
My experience with Spence continues to be amazing! The employees go above and beyond to see that satisfaction is met. I had an issue with my backup camera and they scanned it but found no issues. Juan Marin went a step further, as he was getting ready to leave for the day, told me I could run back out and he would take another look. He quickly found that something had be turned off. He switched it back on and drove another vehicle behind me just to make sure it was working again rather than just letting me drive off. Thank you so very much for your patience and kindness!

  Marcus Smith
a month ago
I had a scheduled appointment to have my 2019 CT6 Cadillac serviced for 90K maintenance on 11 March. On 4 March I begin experiencing issues with the engine cooling system and was rescheduled to come in for immediate servicing on 6 March. Juan Marin, my servicing agent went above and beyond to take care of my vehicle needs. He was able to mitigate a difficult backlog issue with my extended warranty agency by phone while simultaneously taking care of other customers. Although dealing with my extended warranty agent proved to be challenging, Juan maintained his professional posture and provided "Top Notch" customer services to me. In my 39 years of dealing with car purchases and repairs at a dealership, this had to be one of my Best Experiences so far. It is this type of service that will keep me being a purchaser of Cadillac, GMC, Buick, and Chevrolet vehicles. They have been my only purchases for 20 years and will continue to be. Thanks for making me a very satisfied customer! Mr. Marcus U. Smith of Valdosta Ga.

  Bill Gough
2 months ago
David Jefferson is the nicest salesman. He made our vehicle purchase the easiest ever!! Will use him again!!

  Bronson Le
a month ago
Any one who is looking to buy a vehicle, whether it be your first time or 50th time, I absolutely recommend Roger and the staff here. Everything was done very courteously and never did I ever feel like I was being pressured into buying a vehicle to bump up numbers. They genuinely care about your car buying process and made it fun and seamless the entire way through!

  Joe Garmon
a week ago
Terrible. After many years, we will no longer use your service. It has repeatedly been a terrible experience. It has become routine that you miss diagnose, cost me $700 say the problem is fixed, we leave with the same problem and have to find a real mechanic to fix the problem. This has been a repeated problem. Your customer service, when told of the problem, is rude and arrogant. I will advise anyone I know to not use your service

  Michael Wright
3 months ago
Highly recommend! This was by far the best experience we have had buying a car. With David Jefferson as our salesperson, the process was fast, easy and without any pressure. We will return here for our next vehicle purchase. Thank you David and Spence Chevrolet

  Melissa Gough
2 months ago
We had the best vehicle purchase experience with David Jefferson. He made things quick and easy with all paperwork electronic. We will definitely purchase our next vehicle from him.

  Sammie Thomas
4 months ago
David was great. He made my car buying experience simple and easy. He very personable and down to earth and wasn't about pressuring me to make a hasty decision. He was informative and knowledgeable about the car I was interested in. I appreciate his patience, attention to detail, and how concerned he was about me getting the most for my money. I'll definitely recommend him to all my family and friends and plan to continue to work with him when it's time to get a vehicle for my teenage boys.

  Calvin Whitehead
7 months ago
On my latest visit to change my oil rotate my tires, and do the routine inspections, Spence Cadillac staff was courteous and the service was amazingly fast. Plus they gave me a coupon for a free car wash. Loved it!!

  Jon B
2 years ago
SERVICE REVIEW: A simple oil change and coolant flush took 5 hours on a Thursday. Disappointed but let me explain.I give the benefit of the doubt having worked in this industry. The staff is kind but they are clearly short-handed with new hires and it s not their fault. The wait was unreasonably long but they have coffee, snacks and a nice waiting room. Some technicians were not in uniform so I was uncomfortable to see them drive my truck and they made a mess in the engine bay (coolant splashed over the battery and reservoir so I thought it was leaking) but they got the job done and the truck is running great! There is a positive side to all of my complaints. Mainly, the time is took for a scheduled appointment was the most inconvenient aspect. Overall, I am considering taking it back and hoping for a better experience next time.

  Lyn Gray
2 months ago
I am extremely happy with the Service Depart. and Juan. Our truck was at Dale Earnhardt Chevrolet in Tallahassee and we had it towed to Spence. All I can say if NEVER take anything to Earnhardt, their quote was $3000 more than Spence

  Ethan Brooks
4 months ago
Me and my wife bought a car from Spence and they said they still needed to service but that we could bring the car back up there the next day and drop it off and someone would bring it to my wife s work by the time she got off. I had to call the salesman 20 minutes after he said they d have it back and he had to go check and see if they d even done anything to it. Of course they hadn t so we went back and picked it up and brought it back the next day and they said they d definitely have it done and dropped back off to my wife by 12 and at 1:30 I had to call them and they finally did bring it back. Two months after buying the car the title work is still not done and we do not have a valid tag. Very poor customer service top to bottom. No one seems to want to help us and actually get all this stuff figured out. We will definitely never buy from this place again.

  Sherry Stith
a week ago
I have traded cars many times from different dealerships and James Sumner is by far the best person to deal with. I only wish I had met him years ago.

  Madelyn Griner
2 months ago
Go see David at Spence Chevrolet in Thomasville! He was so helpful when we were getting my husband his truck. He worked with us and made sure we were satisfied with everything. He made the whole process go as smooth as possible . Thank you so much David and Spence Chevrolet!

  Michael Vaughn
5 months ago
Awesome charging station works wonderful. Thanks for the much needed fast charger and very reasonable prices . Thanks Limomike

  Latoya Miller
5 months ago
If your looking for a vehicle please stop by and ask for David. He is a honest and very professional. He took the time to leason to what I was looking for and went above and beyond to help put my college student in a ride. Again if you are looking for your perfect vehicle look no farther and ask for David.

  Jessica Segura
3 months ago
Great service. My car needed repairs, and they got it done quickly and helped me understand the process. Will not go anywhere else!

  WAR 0
a month ago
In and out quick and easy. Newer car doesn't need too much elbow grease I'm sure, but still. Thanks for being quick and easy.

  Rick Kreznar
a month ago
Very nice experience ordering a new truck from the factory, arrived earlier than expected and my salesman was great and very helpful

  Howard Shapiro
5 months ago
Phil Parks and Al Parks are the most compassionate people. They will go out of the way to help their customers. Still Hometown Service.Great people, great service and we have found very competitiveSusan and Howard S

  Angela Jones
2 months ago
The best place to buy a vehicle! Worked with David. He made the process so easy and got a great car that I love.

  mike miller
8 months ago
I drove 2 hours to Spence to look at and buy a suburban. My experience was fantastic. I spoke with Roger and test drove vehicle and purchased vehicle in 45 minutes. Great customer service no hassle. Best vehicle buying service. This is my second suburban from them. Highly recommend Spence for your auto experience.

  Caitlin Hubbard
4 months ago
Rocky is knowledgeable and a very great person all the way around. Best dealership experience I have ever had.

  sean yutzy
9 months ago
James and the crew was a pleasure to work with on this purchase.Because of supply chain issues the wait was extended.We were kept in the loop the entire time.The transaction was easy and flawless.I have already recommended Spence and James to two potential clients.It is easy to see why so many cars in Tallahassee have the Spence logo on them.

  Randy Oravetz
7 months ago
James sumner did an outstanding job, total 10 star.Was easy to talk ,listened to my needs, and provided excellent serviceWould recommend anyone needing a car or truck to stop byAnd visit Spence Chevrolet

  br3ttwalker
2 years ago
Purchased a 2017 Colorado for what I felt like was a great price, my salesman roger was professional and did an excellent job helping me get what I wanted. Would definitely recommend this dealership to anyone! Thanks roger!!

  Chad Whitley
3 months ago
Great service great people Roger went above and beyond to take care of us and I know he will take great care of you too

  Todd Purvis
a year ago
I factory ordered a vehicle through Spence and it could not have been an easier experience. Roger was extremely helpful and responsive, kept me updated every step of the way. When the day came to pick up my car, Will had me in and out within 15 minutes. If you're looking to factory order a car, this is the place to do it.