Southern Motors Springfield

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Faith Hall
a week ago
We had the best car buying experience ever today! David Morgan was a true professional in every way. He took the time to explain the features and work out a great deal for us. The GSM Roger McClain was also so helpful and knowledgeable! Great dealership and team!

  Richard Keefner
6 days ago
Amazing experience all from my arm chair, home delivery drop off of new vehicle , picked up my trade Negotiated well and offered fair pricing for my trade .This people is how a car dealership should operate .Thank YouAll

  Kaitlyn Edwards
a week ago
Fantastic experience across the board!David made sure he checked all of the boxes in getting me exactly what I wanted, even with it not being on his lot! Jeffery sealed the deal without hesitation. Scott and Roger made every effort to ensure that I was getting the best deal and everything I deserved. And last but certainly not least, John was just simply an all around pleasure to work with.These guys are top notch!!

  Bobby Sikes
2 weeks ago
Best car-buying experience I ve had! Everyone is very friendly and will go out of their way to make sure you are satisfied. I never felt hassled or overwhelmed, but they were always very responsive answering any questions.I cannot recommend them highly enough!

  Gail Horton
a month ago
We purchased a Chrysler Pacifica from Jeffery Donaldson. Great experience from the start. Jeffery was knowledgeable,friendly and went above and beyond to close the deal with us being 100% happy. Also John Ball he's great as well. Very patient answering questions and helping me to understand the warranties and such. If you want great service and a beautiful vehicle contact these folks.

  Linda Howard
a month ago
I was anxious about my car issues but after contacting Springfield Jeep, my issue was met with such kindness and an immediate answer to help relieve my anxiety. My car was serviced and returned with the greatest of ease! The dealership and their staff are the best I have ever dealt with in my 76 years!Thank you Southern Motors for a terrific team!!

  Isahias Anguiano
3 months ago
Had a fantastic experience at Southern Motors in Springfield, GA! They provided timely and efficient service for my 2023 Jeep Grand Cherokee. The team was knowledgeable and made sure my SUV was running perfectly. Highly recommend them for their professionalism and great customer care. A solid five-star experience!

  PURCELL A.
4 weeks ago
Power side step stop working, pulled up to service center and Mrs. Billie took care of me. Everything was under warranty so no cost to me. Easy appointment set up, drop off and pick up same day. We definitely be a returning customer

  Joel Palmer
5 months ago
I ve been bringing my Jeep here for service and repairs since moving to the area in 2015. The service staff are efficient and friendly. I know I m a paying customer, but to be made to feel like family is an aspect to customer service that is sorely lacking in business today. The repair I needed was reasonably priced and stayed fixed. Service techs are generally efficient and quick. I only had one issue over the last three years: a lost wheel lug lock. No one, not even the tech, tried to shirk responsibility. A new one was ordered the same day. As it happened, the original was found in the service bay and returned. As a customer service professional in a different industry, I recognize when the customer is the priority in the business. It s simple: say what you re going to do, competently do what you say you ll do, and do it at a competitive price. Thus far, those three principles are a reality in your establishment and the reason why I am a repeat customer. And no, I don t want to sell my Wrangler! Update: this is my fifth year using Southern Motors and I continue to receive consistent quality service both at the service desk and from services performed. For as long as I live in the area, Southern Motors will be my go-to for maintenance and repairs. If I were going to offer any suggestion, and it s minor, it would be to make a standard pass through vehicle wash an integral part of service. It s a value added component that really goes a long way.One key thing to mention is no one has ever tried to upsell anything to me at Southern Motors. They make suggestions when needed, but don t use sales tactics to sell unnecessary services. Every single time I take my F250 to the Ford dealership, I m bombarded with upsell tactics. It s annoying to say the least.Thanks folks. You can but advertisement slots in the market, but you can t buy customers word of mouth recommendations; ya gotta earn that. You do.Update: targeted for unneeded repairs. Was told the rotors and pads on my truck needed replacing as a safety item and had to sign a form indicating I d been told about them. Got the truck home and did a thorough inspection of the pads and rotors. The rotors looked brand new with absolutely no grooving. Pads had better than 50% remaining material. I brought this to the attention of the service manager and she set up a meeting with the tech that wrote the ticket. He insisted he was not saying the rotors were worn, but that the cooling fins between the surfaces were so rusted they would likely cause the rotor to overheat. Horse hockey! There was NO accumulated rust in those areas on any of the four discs. This was a scam from start to finish. Sad, because my first impression of this business was exceptional. Now they ve been relegated to the status of scheisters and an establishment to be avoided. Upselling is their, and any service department s, game. I get that and it s easy to ignore. But tying a recommended repair to safety when there is NO issue, then lying to my face about it when you re called to explain; nope.

  Karen McDonald
a month ago
We came from out of town and our jeep broke down. No one in the Savannah area would help us but was aware of the Springfield Jeep Dealer. They were amazing. Got us in and fix ASAP. The staff were so understanding and helpful.

  Rickey Evans
a month ago
Had a situation with my vehicle that honestly assumed was going to be long drawn out situation from experiences from other dealerships in the past. THIS SITUATION WAS THE DIRECT OPPOSITE!!! I called in and was blessed to receive a callback from Billie. She was amazing!! Had my situation admirably and ensure that she kept constant communication during the whole process. Southern Motors of Springfield is blessed to have a great person like her on staff. I highly recommend this dealership when looking to purchase a vehicle

  Scott Latham
2 weeks ago
Southern motors did a great job. They got my van in quickly and had it back the same day. Dealing with them was a good experience.

  Ryan Ringgold
4 months ago
This was my first time buying a car and they made it so easy. The first day I was interested I applied online and they called me that same day. I went up that same day for a test drive and they had the car ready when I got there. I would definitely come back for another car and recommend to all my friends and family.

  Devon Gant
2 months ago
Didn't have a pleasant experience here. First impressions matter. My wife was looking to trade in her vehicle ,so we are looking at their used car section. I found one that she liked, but when they got the keys to open it up, the inside of the vehicle was just filthy, and that was the beginning of the end for me then they tried to low ball me on my wife trade in I respect that part of the games that they play BUT I Ain't going for it I mean no disrespect I'm just speaking my truth I personally will not visit this car lot anymore. The vibes were not good, and the really sad part is that I live less than 3 miles from this dealership, and I love to shop locally

  C T
a month ago
First time here like the saying goes never judge a book by the cover...The young lady who checked me in sorry hun forgot your name.. she was very informative, she gave updates on my dodge... the impression she made will keep them as my dealership.. I'm very protective of my truck so having a dealership that see that is important to me...

  Philip Rhodes
4 months ago
I just purchased a 2023 dodge ram 1500. This was my 2nd vehicle purchase over the past few years with Jeffrey at Springfield Chrysler dodge ram in Springfield Georgia. Jeffrey and the team makes buying a vehicle so easy. They understand your wants and needs and finds the vehicle that suits you. Very friendly team with a small town vibe! Highly recommended!!

  RedG
a year ago
Whoa is all I can say, this guys are top notch.I came from Miami to get my first truck from them, flew in and they even took the time to get me at the airport. Seriously who does that? Well they did!Given the crazy car market situation we are experiencing, I had to go beyond Fl to find a truck spec the way I wanted it, 7 showed up on the entire east coast. Out of the 7, 5 dealers wanted $10k+ over MSRP for it. Only 2 dealers were being fair and Southern Motors Springfield was one of them.Not only they super fair, but they value my time. Their focus was to get me back on the road home as fast as possible while still showing me the truck features to make it safely home, I literally spent less than an hour at the dealer.Next time I m looking for one of their products, they will definitely be my first choice, no matter if I have to visit GA again.Thank you David, John, and Carrie for making my buying experience the best one ever; and being part of a dealer that is no looking to prey on consumers to take advantage of a current market situation.

  Mark Wallace
5 months ago
We re from Jacksonville Fl, and found the perfect Grand Cherokee here at Springfield Jeep online. We negotiated over the internet, and took delivery Halloween night! The whole process from start to finish was awesome! Our sales representative, Jeffery is a true professional, and the management staff was excellent! We couldn t have asked for more.Kudos to a job well done!

  Craig Stine
2 months ago
They finished in an hour when another dealership in Savannah North said it would take all day to do my updates and recalls so I m not too fond of the expertise out of the Savannah Store but would highly recommend the Springfield location

  Jae won Chang
2 months ago
I received the most satisfactory service among the Jeep service centers I have recently visited. The staff are friendly and easy to contact. I would highly recommend it to Jeep drivers around me.

  Tracey Hoff
a month ago
EXCELLENT SERVICE! WENT ABOVE AND BEYOND TO HELP MY HUSBAND AND I WITH SERVICE TO OUR 2014 DODGE CHARGER R/T. HANDS DOWN THE BEST DEALERSHIP I HAVE EVER DEALT WITH AND WILL NOT PURCHASE ANOTHER VEHICLE ANYWHERE ELSE!!

  Jonathan Goodin
a month ago
I called to ask about a price on a SRT Hellcat and Mr. Jeffery Donaldson was right on it got the price and helped me out with getting financed fast and easy to get the dream car I ve always wanted definitely recommend them small town dealer that s here to help you get in the vehicle you always wanted thanks Springfield Chrysler and Mr. Jeffrey Donaldson I appreciate y all

  Robert Lewis
5 days ago
My truck was repaired perfectly and all of the team members were very knowledgeable and helpful. I will always bring my truck to Springfield Chrysler.

  Melissa Allen
3 weeks ago
Good quick service. Friendly reps so much better than the Chatham parkway location for Ram service. Brandi our rep was helpful and courteous

  Melinda Miller
3 weeks ago
Absolutely loved the entire experience! Kris Brunswick found the perfect car for me. Thank you to everyone at Southern Motors!

  alan
2 months ago
Sales and service are great. I have bought several vehicles from here and service after the sale has been great . Always give me a courtesy vehicle to drive if keeping mine.

  Becky Johnson
9 months ago
Jeffery and John were amazing. Very smooth process with my trade and new Honda Purchase. Thank you again guys.

  Donald McVay
7 months ago
I m really satisfied! I love my truck and a big thanks to the mechanic James and service manager Mrs. Brandy! Communication was on point! If I needed an important part for my truck to make my lift kit work they told me. They were awesome. Over all 12 out of 10! They both deserve a pay raise!!!!

  Miranda Tufts
3 months ago
Excellent easy process when buying our 2024 jeep grand Cherokee. Kris was great in helping everything go smoothly and getting us in and out as quick as possible

  Amy Braddock
5 months ago
Took my truck in cause it went into limp mode and they had to order the parts. Found out the part was back ordered and DJ called around til he found it and had it delivered and set me up to drop it off and it was done before lunch. Would definitely use them again!