Georgia Luxury Automotive Smyrna

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Calvin Winston
3 weeks ago
5 stars! Excellent service, repairs completed on schedule or earlier, paint matched perfectly (8 year old truck), Sensors calibrated, headlights aimed, and vehicle cleaned upon return. Great customer Service! Thanks Tiffany!

  Ekira Reed
a month ago
Melanie was very nice and have excellent customer service and they will have your car look brand spanking new! I ve been coming here and they never disappoint. Ask for Osman he is amazing! He even fixed a minor issue for me in seconds and I m so thankful for him! The entire team is excellent!

  Deva Carrion
9 months ago
I went to them because they were a Progressive approved shop and I thought that would make it easier. I also thought maybe since luxury is in the name they are doing high end work on high end cars. So my 2022 Jeep Grand Cherokee should be easy. Not the case.I will try to keep it short as possible - they delivered the car in terrible shape, with trash in the clear coat, scratches they put into panels that were not damaged from the accident, swirl marks from their terrible job buffing the car, and drip marks and significant orange peel texture from their terrible paint job. Ozmond even tried to tell me that the swirl marks they put in the paint would just come out with time! I took it to my brothers shop to look at it under proper lighting and multiple issues were apparent (see photos). Then I went back to get it the multiple issues addressed and they minimized my concerns, did the bare minimum to repair their gross errors (they buffed and waxed it, leaving spots missing clear coat where they got the trash out of the clear coat), and the shop manager - Christian, blew off my concerns, confirmed that he had not looked at the car prior to that moment, refused to take it back into the shop to look at the paint under proper lighting, and repeatedly tried to distract me with topics irrelevant to the poor job they did. I finally just asked if this was their best work and he was proud of the product. I informed him that I would be taking it again to be inspected at my brothers shop under proper lighting. He just told me that is fine. We have a lifetime warranty on our paint and I left it at that. I m done arguing with them so I m taking it to another shop for paint restoration on not only the hood and bumper that were damaged in the accident but also the front corner panels that they scratched up in their attempt to match the paint. Running me another $1600-2000 to fix their work.This is a $65k vehicle with 8k miles on it. Getting in an accident sucks. Having the shop that repaired it complete such a poor job on the repairs then disregard my concerns made it even worse. Just look at the photos, they speak for themselves. And please note how difficult it is to capture fine scratches and such in photos but I was able to capture them with my regular phone camera.Services: Painting, Body & Trim

  Ruby Bans
3 months ago
I truly appreciate their work and thoroughness when it came to customer service and servicing my damaged car. My car was dented and paint was scrapped off from an accident. The staff made me feel welcomed when I came in and picked up my car. Shawn (forgive me if I misspelled his name ) is a dear and wonderful! He calls with an update at every step of the process. Melonie is a sweetheart and kind! Also, Enterprise rental was easy to set up and drop off. I enjoyed the process! No stress, speedy process, and they gave me a small sample of paint a lovely gift that I appreciated and I appreciate them

  April Harris
a week ago
GLA was great to work with. Excellent communication throughout the entire repair process. Tiffany & Melanie were quick to answer any questions I had along the way. 10/10 recommend!

  Bobby Riddle
2 months ago
Just picked up my G80 today from Georgia Luxury Automotive and I am impressed at the work they did. Very happy with it. But I want to thank Tiffany and Melanie that work in the office. Those girls are great at running the show there. They kept me informed every step of the way and even didn't bark when my insurance company had failed on their end to complete the claim which held us up when I went to get it today. Very professional and such great attitudes. In todays world of poor to awful customer service it is nice to run across customer service like it use to be! Doing a great job there! I highly recommend these guys for any body work that you have to have done.

  Glen Clark
2 weeks ago
Great experience from the office personnel, Jake the owner and the detail personnel that completed work on my car.. The timing/completion of the work was completed timely with no delay. I've used GLA several times and the experience has away been the same, PERFECT!!!

  Myriah Sims
2 months ago
Their customer service matches their name. I received the best service. The staff, especially Melanie, was nice, informative, and supportive. They also were timely in giving updates about my car. I am very satisfied with my car. It looks great! I would recommend their service to everyone!

  Herman Williams
a month ago
GLA is a great operation. They kept me in the loop with regular status updates via phone, emails and text messages. The quality of work was excellent. They even cleaned and detailed my car before delivery. Highly recommend them for any type of auto repair and body work.

  Brian Roemer
2 weeks ago
I brought my car in for insurance repair. Tiffany and Melonie were very helpful. They communicated the process very clearly and walked me through each step. I received regular calls and texts while the repairs were being completed. The car was cleaned before delivery...thanks!

  Carigan Davis
7 months ago
I ve never had to have body work done before so I was nervous. This shop is absolutely incredible. Drop off is super easy, the staff is very friendly. They give you updates on every step of repairs. Repairs were done in a timely manner and my car looks absolutely amazing. Hopefully I ll never need body work again, but if I do, I know I ll be going here!

  T K
2 months ago
Excellent professional and friendly customer service. Melanie, was so helpful and accommodating, in scheduling the repair and guiding us through the process. From the beginning until the car was repaired on time as promissed, we received frequent automated status updates, which kept us informed on the progress. The quality of repair was excellent and they detailed the entire car.GLA - Thank you for the quality work and excellent customer experience!

  Tania Diaz
3 weeks ago
The team at Georgia Luxury Automotive is amazing. Both Tiffany and Melanie were helpful and went the extra mile to ensure quality care and exceeded my expectations. Their little doggie mascot was helpful too!

  Jordan Enoch
5 months ago
Georgia Luxury made the repair process painless and quick. They were able to get me in right away, helped to make sure insurance covered the appropriate repairs, kept me updated every step of the way, and delivered the vehicle on the date they said with all repairs done correctly. They even cleaned my car inside and out, and everybody at the shop was extremely friendly and helpful. A+ job.Services: Painting, General repairs & maintenance

  Carmen Kozakoff
5 months ago
I have had so many problems with other auto body shops across the US that there are too many to count!! Until Georgia Luxury Automotive Smyrna! They went above and beyond in every aspect of the process! They text updates every step of the way to let you know where your vehicle is in the process. They also kept me informed of the expected date of completion, and they had my car ready as promised on the date they provided. My car was cleaned inside and out when I picked it up. Each person I dealt with, from the owner, service technicians, and office staff, was very helpful, friendly, and happy to help you! I was shocked that my experience was not stressful, which is a first when it comes to auto body repair! I highly recommend Georgia Luxury Automotive Smyrna!!

  Jacqueline Gilbert
4 months ago
I used this company through my Progressive insurance and they did a great job fixing my car and it looks brand new! Their communication and updates with pictures was super helpful and they were always willing to coordinate and help whenever I asked. I know reviews like this are helpful when going through insurances, and they were great when I needed to go back for something to be touched up on. Thank you GLA!

  Kirstyn Smith
3 months ago
For a repair I thought couldn t be fixed, GLA took no hesitation and completed my SUV like it was fresh off the car lot. The staff was very professional and there was great communication along the progress of be car. Thank you to the front staff - Tiffany Sean and Sabrina. You all have been thoughtful and amazing.

  Woodrina Layton
5 months ago
I have used them twice and it was a great experience both times. The staff are friendly and helpful. They provide timely and continual communication about your vehicle throughout the process. I love how they work with the rental company, it provides a smooth stress-free process. And, my vehicle looks the same as when I purchased it from the dealer. I would definitely recommend them.Services: Painting, Body & Trim

  Ryan Billingslea
4 weeks ago
I had a great experience. The staff was very nice and helpful. They informed me on all updates with my vehicle and even finished it early.

  Makenna Hylleberg
3 weeks ago
Tiffany and MJ were extremely helpful and nice during the entire repair process. They kept me well informed and my car was very clean when I picked it up.

  Brittany Innes
a year ago
This is my third time using them through my insurance. Itwould ve been four but the car was a total loss last year.. (teenage driver ). They do a really great job and this time my car came back faster than I anticipated. I wasn t even able to enjoy the rental lol. But that s OK I can appreciate how fast my vehicle was repaired. The appointment takes some time but that s understandable because they are very busy. The staff is friendly and they communicate well. I would definitely recommend them.Service: Body & Trim

  Mike Hsiang
3 months ago
Unfortunate situation and GLA did a great job on our 2019 Mercedes GLC. The vehicle is repaired and looks like new. They also did not use generic parts. GLA handled everything through our insurance company. The work was done timely and delivered on the promised date. Melanie took great car of us. Thank you for everything. I would highly recommend.

  Arjun Kandasamy
2 months ago
Their approach and work is clean and perfect. The way they provided the updates on the repair is awesome. They delivered my car well ahead of planned time. I strongly recommend GLAS

  Cresha Watson
5 months ago
I've had my license for 43yrs & never had an accident. On this one day I cut out of a driveway and hit a hydrant. the hydrant is ok, but it was mad & held on to my bumper. . I taped the bumper & immediately called my insurance company. Several collision companies gave me Nov dates to fix, but Ga Luxury told me to bring it in that day & gave me closest rental car company for my insurance co to set up my rental & they would come & pick me up. I did all of that. They were so nice and made me feel at ease. Enterprise was there & waited until I was finished checking in my car & getting everything I needed out my car. My car was ready when they said it was going to be ready and I all I had to fo was leave rental there. They did great work on my car. I hope I don't need repair work again, but if I do, I will definitely use Ga LuxuryService: Body & Trim

  Nick Patel
3 weeks ago
Got my Porsche in and out in no time. Love the text messages updates throughout the repair process. Highly recommend.

  Ree
3 months ago
Tried to get my car fixed here, just to find out they only do repairs on cars through two insurance carriers: State Farm and Progressive. I don't know if this is common, but I think it's good info to know for people looking to come here and get repairs. They will be turned down attempting to pay out of pocket or with another insurance carrier outside of the two mentioned above.

  Jim Swartz
2 months ago
From intake to delivery communication of the process was excellent. Daily updates by text were very helpful and final work product made our auto good as new.

  CHRIS ALLEN
2 months ago
Special thanks to Tiffany, Melonie and Mark for providing superior customer service. I used GLA for both mechanical and body work and was pleased with the outcome.

  Rummel A Medina
2 years ago
Completely worth the wait! i had a tree branch fall and mess up the back side of my car and I ended up having to wait 3 weeks for my appointment with them. Once I took it in, it was clear communication the whole way. They delivered it to me on the day they promised. I will tell you this car hasn't looked this good since the day I bought it. I was very impressed with their work! A few days later I ended up having an issue relatively near where the repairs were done and when I called them they were super courteous and had me bring my car back and had the issue resolved within the day.

  Syquita Roper
3 months ago
Melonie was very friendly and the entire atmosphere was very familial. Everyone communicated effectively and anyone you contacted was able to assist with any concerns. Great job team!