Ed Voyles Hyundai

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Joshua Garcia-Barreto
a month ago
Recently traded in my Tesla for a 2024 Santa Fe. My salesman Elijah was very nice and knowledgeable. The process from selecting a vehicle to financing was very simple and straightforward. Would definitely recommend!

  Puru M
3 weeks ago
Grabbed a new ioniq 6 this past week after hearing they dropped a new lease deal. Took 3 stores and like 2 days to find a dealer that was actually trying to sell a car. I called EV Hyundai on a Wednesday, was connected with Jay and told him what I m looking for. He went to work and within an hour called me back and got me the deal I wanted and Friday I went and bought the car, they were a bit understaffed on the specific day i but to no fault of their own. Whole process easy and painless and having been in car sales before, I know what s going on behind the scenes and what s it like being on the other side of the table, but felt totally at ease and had full confidence in my salesperson Jay. Would recommend to anyone looking to shop to come down to EV Hyundai!

  Gerardo J
a month ago
We bought our new 2024 Santa Fe at Ed Voyles Hyundai, and I can honestly say it has been my best experience purchasing a vehicle ever. Jacob Hawk was excellent to work with, he is as honest and straight forward as it gets! The whole team from the Sales person, to the sales manager, and finance director were top notch. Great customer service, they offered top dollar for my trade in and we went from looking at the vehicle to signing within 2 hours! 100% Recommend!

  Cody woods
a week ago
I really don't like giving bad reviews. I have left maybe a handful of reviews ever. This is about the service side. Sales department is so great. I took my car in for a inspection and oil change and left with a punctured tire caused by the dealer. This was a brand new Michelin. They didn't help and I gave them another chance. I schedule a diagnostic appointment and I appreciate the courtesy call telling me that they have such a big back log just to get a diagnostic it's 2-3 days out maybe longer. The service people do the best they can do. But operationally, why allow schedule appointments if you are on back order. The company needs to put their service specialist on better position to be successful. The people I've talked to are fine but the system they operate in needs work. The only person I was upset with was the mechanic who punctured my tire.

  Randi Glover
a month ago
Reid and the rest of the team were absolutely amazing! I spoke to Reid on the phone the day before I came in, and he was so helpful and answered all the preliminary questions that I have. When I arrived the next day for the appointment with my dad, he was so kind to us and showed a lot of hospitality while we were there. He never tried to oversell anything, he was very attentive to what I needed for my vehicle. He was very patient as we went through all of the steps, and everyone from beginning to end try to make the experience as pleasant as possible! I highly recommend you get your vehicle from the Ed Voyles Hyundai team, and be sure to ask for Reid!

  David Scanlon
a week ago
Went to Ed Voyles in search of a new vehicle. Upon arrival I was immediately greeted by Jay Shaffer. He introduced himself and told me he would be glad to assist me and explore my options. The process was clear, thorough, and enjoyable. This was my first time going to a car dealership and Jay really made me feel at ease. He was able to process my trade in and get me in a brand new 2024 Elantra. Jay was very helpful and reassuring throughout the process. I even had trouble with insurance possibly derailing my chances of leaving with a new vehicle and he was able to offer a recommendation that worked out for me to ensure i can leave in my new vehicle! Jay Shaffer went ABOVE AND BEYOND! You can't go wrong doing business with Jay! I look forward to coming back and doing business with Jay again. Andrew De Bruyn in finance was also a pleasure to work with! Andrew was very pleasant, thorough, and friendly! I would also like to thank him for his service and allowing me the chance to get to know him briefly! The staff at Ed Voyles was great and would certainly recommend doing business with them they will get you right.

  Paris Frazier
a month ago
After experiencing disappointing service at a different Hyundai dealership I was hopeful that coming to Ed Voyles dealership I would be heard and my vehicle s issues could be repaired. Immediately upon entering I was greeted with warm welcomes and met with service advisor Nicholas. He was fantastic! Listened to my issues and looked into the work the previous dealership did. We came up with a game plan and he kept me in loop the entire time. They had my vehicle for a month but I was thoroughly updated throughout. Since having my vehicle back I ve had no issues but should anything arise I feel comfortable coming back here. They truly care for their customers!!

  Iome Beale
a month ago
On Dec 11, 2023, I dropped my car off to Ed Voyles Smyrna to get my passenger window repaired. I was quoted over $400 for the work since the window was an aftermarket. I was a victim of a car break in that was happening around Atlanta a few months prior to Dec 2023.The options I was given at the dealership shop were to repair the part or get a new window. I chose to repair. Yesterday 2/28/24 my window began to slip down as I m driving in the rain. I stopped the car and noticed it s off track. I called the dealership today 2/29/24. The service manager explains to me. I paid over $400 for an attempt to repair not an actual repair. If I wanted it done the right way, I should ve paid $800 to replace the window with Hyundai brand instead of repair. I then asked, if you were unable to repair it the right way, why offer the option to repair it? He then said you should have taken it back to the shop that repaired it. I then asked, if it was not able to be repaired properly why take over $400 from me oppose to letting me exercise the option to bring it back to the place that installed it. He then said I paid over $400 for an attempt to repair, and he asked me didn t I read my invoice? He said what I was charged was an attempt to repair. The $400+ was labor .

  Kevon Henry
3 weeks ago
Cory Peters exemplifies outstanding customer service through his exceptional dedication and attentiveness. Recently, I had the pleasure of experiencing Cory's assistance firsthand, and I was thoroughly impressed. Not only did he address my inquiries promptly, but he also went above and beyond to ensure that my needs were met with efficiency and care. Cory's professionalism and willingness to assist left a lasting impression, demonstrating his commitment to delivering exceptional service. His proactive approach and genuine concern for customer satisfaction truly set him apart, making him an invaluable asset to any customer service team.

  Kristina Turnipseed
a month ago
Went in to Ed Voyles Hyundai because I needed a new vehicle. My sales rep Jacob heard my considers and what I was looking for in a vehicle and was able to get me into my brand new 2024 Hyundai Elantra. Thank you guys do much. Excellent customer service.

  Essie Smith
a month ago
Our Service Advisor Nick was very courteous. He responded timely about the repairs. I liked the honesty this service team provided about my repairs & repairs were completed timely! I ll definitely bring my car back to this location for my future repairs/service needs!

  Pedro Arana
a month ago
Came to Ed Voyles to trade in my previous car for a Hyundai Tucson and had an excellent experience with Jacob and Bryan helping me during the process. Not only they gave me a reasonable price for my trade, they did everything possible to make my purchasing decision easier. If you are looking for a Hyundai go to Ed Voyles And ask for them. Thank you guys 5 stars for you.

  Carley Jacobs
a month ago
Great service! It can be frustrating when you need to bring your car in for service but ED Voyles made it easy. They were communicative and efficient. They made the experience as painless as possible. It certainly helped that my vehicle was under warranty, but all the associates were friendly and pleasant.

  Nadzyelee Hincapie
3 months ago
Bryan Nelson displayed such kindness and professionalism during our experience here. We are so thankful for the business truck we bought with him, he did an excellent job explaining all steps of the process.

  Madeline Plant
5 days ago
Cory was a gem to work with! He was so helpful, knowledgable, and friendly, along with everyone else on the team. I drove away with 0 buyers remorse and fully confident in my purchase!

  Sondra Delaney
4 days ago
You guys are just invaluable! I am very confident in your diagnoses of my Sonata. I know my service is in the best hands. Believe me, I can t say that about all the Hyundai service departments!Thank you!

  tedra swift
2 months ago
My sales agent M. Brown was great! He was attentive to my questions and exceeded my expectations.I was looking to purchase a vehicle for about 2 weeks, but he made my decision to purchase a breeze.He explained and answered all my questions.I was impressed as it was his 1st sale!Great job M. Brown!My husband is even looking at purchasing a vehicle thru M. Brown because of my feedback.

  Kate Powers
a month ago
****updated review**** It's been a month and the service manager never called me to follow up, like he promised he would in his reply message here.Avoid this place for car service at all costs. I have been here twice and had negative experiences both times. On my first visit, they scheduled me for service for a recall that had no remedy, so I drove to the dealership for no reason and then the woman who did my intake acted like it was my fault. They don't have online scheduling, which probably could have prevented this in the first place. On my second visit, also for a recall and scheduled in advance, they took my car back for two hours and then came out and told me they didn't have the part they needed after all and I'd need to return in about a week or so. When it came time for me to leave, nobody could locate my vehicle. They left me waiting outside in the cold for a while, then eventually had someone pick me up with a golf cart to go drive around the lot to search for my car. We found it after a while... Overall zero respect for customer time or the fact that you have a life and don't want to make multiple visits just for fun because they can't get their act together. Highly recommend going to Jim Ellis or pretty much anywhere else instead.****Today someone from this dealership called me, not to discuss my negative experience from last time but to make an appointment for my follow-up service. She admitted that my most recent recall service is not incomplete, as she told me when I was leaving the dealership last time, but needs to be entirely redone. The process for this recall is to remove 1000 Jenga pieces from your car to be able to install a new part (the one that they didn't have last time) and then reassemble everything. They did this last time only to discover they didn't have the new part, so now I have to go back for a third visit so they can start from scratch. Instead of a quick, 45-minute follow-up, as I was told before, this will be a full two-hour re-do. My last visit left me frustrated (and cold), but hearing today that my service advisor lied to my face to hide the service team's lack of preparedness and inattention to detail was a new low. If I were Ed Voyles, I would be embarrassed to have my name on a dealership full of people who act like this.****

  Micki Pearce
a week ago
If you are looking for a great experience ask for Shakim (also known as Shy) he's honest, makes sure you get the car you want and are happy. Best car sales I have ever dealt with any Shakim is your man every time!

  Jillian O'Neill
6 months ago
I had a great experience there. Maria was wonderful and so kind! I came by late and she set me up with an appointment for first thing in the morning, she went through options to get me the best price for tires and was communicating every step of the way.Even though if took a few hours, I was able to have an area with a desk and room to do my work while I waited which was wonderful.I appreciate all Maria did for me and the great service she provided. The service team did a great job with my car and I m able to drive feeling comfortable and confident with the work done. Thank you all!

  Yana Bryk
2 months ago
I had absolutely positive experience with this dealership about the buying car. I bought used certified car in very good condition for reasonable price. Everything was quick and comfortable for customer. David assisted me. Highly recommend!

  Eric Rios
a month ago
Maria in the service department at Ed Voyles is there best employee in my opinion. She has consistently delivered excellent service and she goes out of her way to explain service and keep customers informed. I would highly recommend this service department. Thanks Maria!

  Emanuely Ten�rio
a month ago
I love Hyundai, but I would not recommend this specific place for maintenance, due to the treatment I received from the attendant Lisa.I was trying to make an appointment, and because of my accent, she was super rude to me. Yes, I'm from another country and I have an accent, but I've never received this kind of treatment. In the recorded calls I could hear her frustration on the phone with an "Oh my God!", and I was just trying to confirm the address for the appointment.In short, complete frustration. I will be taking my car in another Hyundai and of course reporting this.

  Donna Vinson
a month ago
My salesman was Bret. He was a wonderful Salesman, very patient with me and answered all my questions and concerns. I had no ideal I was going to purchase a car on the 22nd of Feb. but I did and I am very satisfied with Bret and the Staff. (I came in to have my car Service). I am soo pleased with my gas mileage! The young lady in the Service Dept. was extremely nice also (Quanesha).

  Johaa Reyna G
2 months ago
Poor customer service!!! I had to wait close to a month for my car to be ready, I went 3 weeks without a car, and finally, I was provided a company car after 2 weeks of waiting. I was told the part would be ordered on a monday,January 22 ,nd delivered on wednesday J,nuary 24 of,the same week. Keep in mind january 18th, I had dropped my car off. They said it would be an EASY fix and,they normally replace catalyst converters in one day. After a week going back and forth, I was not given a clear timeline on when the part was going to be delivered and they claimed that the warehouse in california did not have a phone number to track the shipment. I wasted a lot of time just to find out the first original part eas delivered to the wrong location. I don't think they ordered it in the first place. After telling them I had brought the car here because they said they would honor the warranty and when they changed their mind and said the warranty did not cover after all, felt deceived and taken advantage of. Horrible customer service. The manager did not seem to care and made me feel like a burden/ pest. I will not recommend going there after warranty runs out or when you paid off your car. They will charge you triple the amount, and their prices will fluctuate without giving you a warning. It's all about money (quantity not quality at all)According to them, the first time they ordered the part, it got "delivered to the wrong location" and took way too long to order a new part. Last Friday, February 9th, they called and said my car was ready, and they bumped up the price from 3,849.39 to 3,906.88. That was a huge inconvenience for me. They changed the price and didn't know why. When I asked, they said because they had to add a screw that was 57.49 dollars?? That is a lot of money for one screw and I found out the day I was coming to pick up the car. They didn't call me at all to even ask if that was OK to do. I am going through a bad financial situation and they had promised me one price with labor, shop fees and tax and then to change the price was too much. What about the wait I had to go through in order to get my car. I missed days at work, doctors appointments . I ended up losing, and they didn't seem concerned or bothered/ genuinely interested. When I went on the 9th of Feb to get my car, the person helping me made an error, and the transaction did not go to Sunbit. She applied the amount to Hyundai. My car was ready but she made a technical mistake which cost me more since I had to go another 5 days to get my car. They were supposed to call sunbit partner support when making the transaction and failed to do that. I had to pretty much do their job and call them on their behalf. I had to wait until Monday so they could refund the money back to my account only to find out Tuesday they took the money out again. I had to file a claim with my bank. On Tuesday, I went to the dealer to find out why my money was taken out by them for the second time. They refused to acknowledge what they did and said that they refunded me. My bank said Hundai was not really trying to help, and that's why they decided to file a claim on my behalf. When the general manager found out about this, he then changed his attitude and tried to "fix" the situation. The next day, the money came back surprisingly to my account. I finally got my car back.I would like for Hyundai Coorporate to come to the Hyundai dealership in marietta to do a thorough investigation of the shady things happening here. There seems to be a lot of irregularities. They are not honest or transparent to customers. Paul from the service dept made me cry calling me a liar in front of my 4 year old son and traumatized him, and I never received an apology. He was kicking me out of the building and telling me to go to a different hyundai location. He humiliated me in front of the service staff and other customers walking by. They should be ZERO tolerance when it comes to hiring stuck-up employees and incompetent ones. I will NOT be returning to get my car serviced here ever again.

  Phillip Nguyen
a month ago
I've heard a lot of horror stories about fighting tooth and nail to get complimentary services done, but Mr. Sandiso took excellent care of my care and was very pleasant to work with. Even though this location is not close to me, I would definitely come back here again for Mr. Sandiso. He got me in and out in a timely manner, kept me up to date on the progress of my car, and didn't try to sell me anything I didn't need. He was honest and respectful during our interactions. Very very happy with my service and I will be back for any repairs. Thanks again Mr. Sandiso!!

  Lynn Pimentel
2 weeks ago
Over a week ago, as an out of state buyer, I struck a deal on the 2013 Scion FSR that is currently listed. It was listed with a clean carfax (still is) and after we negotiated on the original price and I was about to leave a deposit, I was informed and sent pictures that the car was smacked up. It apparently happened on the lot and sent to their collision center. Kudos for telling me before I drove 4 hours, however I would have appreciated the transparency up front as the original price ($15,990) was based on a clean carfax. Each time I brought that we negotiated on a price reflective of a non damaged car, I was told not to worry, it won't be reflected on the carfax (not the point). I haven't heard from them since they told me they sent it to the collision center to be fixed (March 25)

  Beth Quinn
5 months ago
Easy buying experience. George was great and everything was exactly as promised. Thanks for facilitating my first EV purchase!

  Laura Smith
2 months ago
Reid Glenn, our salesman for our last three car purchases is the best. He's is extremely attentive and very knowledgeable. We appreciate him and Ed Voyles very much and have been a satisfied customer from start to finish.

  Nick Wiedemann
3 months ago
I d avoid buying a Hyundai vehicle in the first place, but if you do, definitely avoid service here if you aren t covered by warranty. I have had all four of my window regulators go bad (same issue each time). Recently, I dropped off my car for this issue (for the fourth time) and paid a $200 diagnostic fee only to find out they would be charging almost $2,000 for the service. That s $400 for a part I found from Hyundai/Kia for $100. Another $500 for the window motor which I confirmed is operating properly and unnecessary. Finally, $800 in labor costs. Compare that to $100 for the part and $150 in labor from my local mechanic and it s no contest. Save yourself the trouble and visit a local shop that will treat you fairly.The cherry on top was discovering that the dealership service center broke my door lock after evaluating and diagnosing my window issue. I had to return and fight for service due to their errors. Ultimately they adjusted and fixed it for me, but it wasn t without a fight.