Ed Voyles Honda Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  HC R
3 days ago
I made an appointment online through the Honda Service App last week to bring in my Honda CRV for the recall and get an early oil change/tire rotation -- so I wouldn't have to bring it back in a month or two. When I got there, and finally got to a service advisor, I was told that they didn't have the part for the recall as it was on back order. So wasted my morning for no good reason. The staff were nice about it, but unapologetic saying they don't monitor the online appointments.

  Katherine Schamay
3 months ago
In my first experience with Ed Voyles Honda Service, I am extremely disappointed. I made an appointment to bring my car in at 8:30 to have rear-view mirrors fixed per a recall. I arrived on time and was asked to take a seat in the waiting lounge. After an hour, I asked when the car would be ready. Two more hours! The service representative never told me I would be asked to wait 3 hours to have the recall fixed. Then I asked if the car had even been started to work on - no. So I asked for my car to be returned to me for service on another date - and at another location. I find it completely disrespectful to ask patrons to wait 3 hours for service, especially when I made an appointment more than a week in advance. I do not recommend Ed Voyles Honda Service.

  Austin Paulding
2 months ago
Went in for recall check and was in and out within hour and half on Tuesday morning. Was not a very involved service so perhaps my experience would be different based on other reviews. However, I was happy with the interactions I had during my stop. Katie was great.

  L. B.
2 months ago
Absolutely do NOT use this place. Came in for routine maintenance. Got my car back and a part was incorrectly installed. Needless to say I was frustrated that such a routine maintenance would result in this. Called to get this fixed, but instead they just passed my call around office to office and finally to a voicemail. Absolutely unacceptable, unprofessional service. Finally got it resolved. Tech made jokes about my rims and attire. Not going back.

  Katie LaConte
2 months ago
Scheduled a morning appointment for routine work (oil change, air filter, fluid flush - all very standard services). Took them 4 hours with a total over $1,000. Wasn t too pleased about the wait time and cost, but regardless the work was done. Later that afternoon I realize that something was completely installed wrong. I call them and they say they won t charge me to fix it. Well yeah, I hope not since it was an error on their end! I make a second trip up (in Atl rush hour because if not I d have to take off work - so only further adding to the inconvenience of their mistake). They fix the part that essentially they recklessly installed. Ultimately they are charging premium prices for subpar service. They offered nothing to rectify the headache of dealing with their error. I won t be using them again.

  Jackson Moore
3 months ago
I came in for an oil change and was told I needed about 7 other things done. I did the work I knew I needed and deferred the rest to get a 2nd opinion at another mechanic. The other mechanic deemed half of those items did not need repair/replaced and were in good condition (Saved me over $800), and I was told that one of the services Honda charged me for wasn't even done at all, or done improperly. I showed the test results proving that to the manager, and he still argued with me about getting a refund. He went and found the person who worked on my car and came back and said I was right, it was never even done at all. It was also about half the price at the other place.

  Ariel Levy
6 months ago
Friendly staff. However, working with the service consultant (Marvin) , he recommended I also get a rear differential fluid change along with the additional service that I asked for on a Honda Accord. I agreed to that. But after I paid for the service, I noticed that I was charged for a fuel induction system flush. I was not told this nor did I ask for this to be done.After calling multiple times over the following two days I talked to the service manager Ed. He stated that the Accord doesn't have a differential and the service consultant should not have recommended it. As for the fuel induction flush, he stated that he would provide a partial refund and inquire about if this was done on the vehicle with a follow up.It has been almost 5 days and I have yet to get a response or a refund for this job. I have tried calling multiple times throughout multiple days to both the consultant and the management and they will not respond. Other consultants answer the call but state that the managers are "in a meeting" or the consultant that I was working with isn't at their desk. I have tried emailing them, leaving voicemails. There is no way they do not have the time to provide a response or a refund on something they shouldn't have charged. I ended up having to go back to the dealership after multiple attempts over the phone and email, and was able to get the money back for the work that was not done to the vehicle.Go elsewhere for your service and save yourself the trouble.This experience has left me distrusting the service center for the future.Services: Transmission, General repairs & maintenance, Auto maintenance

  Alicia Woods
8 months ago
I ve been going here to get my car serviced for the past 8 years and never had an issue until a few weekends ago. I dropped my car off at 9 am (at my appointment time) and never heard from Honda again. I called around 5:30 pm up to 6 when they close to get a status on my car and I get absolutely nothing. So you can set me a Lyft to come home but can t give a status update on my car before you close? Now I m here with no car for the night. To top it off, they lied and said they have tried to call and text me - no voicemail but then finally get a text the next morning after I had a service rep from the sales department write a note to leave to the manager (so nice of him to do that). This will be my last time working with Honda. I m disappointed in the lack of communication and now leaving a customer with no car. I ve never experienced this here before and I never will. I ended up with no car for 4/5 days. So long from a loyal customer.

  ALeigh
6 months ago
The two head mangers I sat with today were SUPER helpful and very understanding on a situation that an older man did not explain and did not even care. As a woman I do not know much about vehicles and but the two gentleman broke everything down for me. For that I will always appreciate you both.

  Kat Turrentine
11 months ago
Terrible experience. Of the 8 or so employees on their phones doing nothing, I was apparently scheduled with the 1 person who was busy with another customer, so I had to stand awkwardly and wait next to their desk for about 10-15 minutes until they were done with the customer. I got a routine maintenance service that was only supposed to take a couple hours. They never called me to pick it up. I had to leave it there overnight, thinking that it just took some extra time. I called them all the next day trying to figure out what was going on with my car. No one answered and all the voice-mail boxes were full. After trying to connect to the service center for about an hour, I had to connect to new car sales and someone there had to walk the phone over to the service center. It turns out my car was done the day before but no one bothered to call me. I will go anywhere else but here in the future.

  Cameron Lott
9 months ago
Went in for a simple oil change, tire rotation, and inspection. They forgot to put my splash plate on correctly. It soon fell off and got damaged. They then wanted me to pay for their mistake. They used to be a good place to go for Honda service. Guess they got new management since they are trying to swindle customers like they did to me. Would be very careful about getting any service done here in the future.

  Brittany Mac
10 months ago
I usually have a great experience there but this time they were just trying to make me pay for services I'd already gotten done because of the "mileage" on the vehicle, which leads me to believe they didn't do the initial diagnostic at all. Having the second diagnostic ended up costing me $330. All they did was reset my tpms and everything else they were trying to say was wrong costed way too much. I ended up bringing my dad back with me just so they could stop trying to jerk me around.

  Mike Dennis
8 months ago
Arrived for scheduled recall service which clearly specified I would wait for vehicle. I was told I would need to leave vehicle overnight as they were too busy to perform agreed work. Apparently concept of appointment is list on service department.

  Andrew Ereddia
a year ago
Look, all the people here are very nice, BUT I just had one of the worst repair experiences here and I'm not ever coming back. They held my car over for an extra day, sent a Lift to pick me up but gave them the wrong address, and an hour later they send someone else. Then when I get there, my back wiper is missing and they say it'll take 20-30 minutes to get a replacement and fix it. 50 minutes later, it is finally done and while I'm driving home I see there is trash in the back of the car and a new scratch on the driver's side window. It was 3 hours for what should've been a 20 minute pickup and my car is damaged. Unbelievable.And now, a week later, the battery that they installed 4 months ago is dead. Nobody bothered to check it. What a terrible establishment.

  Alaysia Brown
a year ago
I have been to other honda dealerships to service my car but this was by far the worst. I spent 3 hours in the waiting room and was being fed lies about my car being ready every 30 minutes. It was a simple skid plate inspection, that at other places would have taken 20 minutes. It wasn t until I spoke with the manager that my car was actually going to be ready. I will not be coming here again.

  Ke Sc
a year ago
This is one of the best Honda dealerships that I have ever had service at. I was from out of town, in a bind, had to get a new battery on a very busy Saturday and continue my road trip. David who was my Service rep, was KIND, EFFICIENT, and got me in and out within 2 hours when there were 50 people waiting inside. THIS HONDA DEALERSHIP SAVED ME!!!! THANK YOU SO MUCH! I can't begin to thank you for the service u provided me.Service: Auto maintenance

  nizar Lightwala
a month ago
Lack of communication, weird service, waste of time. Check if you have other options before you go here and make this last resort.

  Melissa Ricketts
3 years ago
Excellent sales! Very disappointed with my first service for an oil change and tire rotation. When scheduled they told me it would take about an hour and half. Appt at 1pm. I was on time. At 4:10 pm, I spoke with a cashier and she helped get my paperwork. There was a charge of $71 and I had to tell her I had a service contract. She was quick to call whoever did the paperwork and was helpful in getting me in my car and out by 4:20pm. I reviewed my paperwork and noticed there was an item that was marked requires immediate attention. Noone was there to explain and now I will follow up with a call to find out what that means. Not angry, just very disappointed.

  Jamie G
a year ago
The service staff explained everything, made sure to ask for an okay before starting work, and finished very quickly. Afterwards they let me know how to follow up if I had any future issues. They also have a local shuttle that they offered me!

  Rene Schultz
2 years ago
TLDR: Stay away. Not a true Honda representation. Terrible customer service, dishonest, and incompetent.--------------------------------We recently took our 2000 S2000 in for an issue with a loud squeak coming from the rear driver side wheel. When we dropped it off, we explained the car needed to get hot to hear the noise and that it needs to be driven for at least 30 to 40 mins before you can reproduce the issue. We even offered a video we captured of the car making the sound when we drove it, but no one was interested in seeing it. Two days later, when we heard the recommendation to fix an engine belt, we questioned why, even asking our rep Marvin Bushay what if this didn t happen to fix the issue- he said it would fix the issue. A couple of days later, we found the issue persisted when I was on my way to vacation. 40 mins into my drive, I had to return home and change vehicles. Terrible to not have the S2000 at the beach for spring break! Same sound as before. We even have before and after videos to prove it! Not only did they misdiagnose the issue, we missed an opportunity to take our car on vacation.On a second try, Jody Voyles (the service shop manager) at least rode with us to hear the noise. After 8 hours with the vehicle, he called to tell us that they believe it s the brake caliper and wants $1400 more to replace the both calipers and brake pads in the rear brake system, with no guarantee this will solve it either. When we asked if the $650 we paid for the prior repair would be credited toward the caliper replacement because the issue wasn't fixed the first time, Jody said that is not possible. He said he credited us $600 for the labor it took to diagnose the issue for the 2nd time which is reflected in the $1400.00 estimate. When we disputed this, he said the time taken to diagnose the problem is not something they normally do, they don't do test drives for vehicles for 30 mins, and they went above and beyond for us to try and find the issue. The standard $150.00 diagnostic fee wouldn't cover this kind of work. We then asked if this amount of work was needed to diagnose the problem and it's something that is not covered under the standard $150.00 diagnostic fee, then why were we not told this when we brought the car in the first time after telling the representative the car needed to be test driven extensively before the issue will appear. Furthermore, after having the car for two days, Marvin never mentioned this kind of additional cost and labor to find the issue. We were basically told the tech did nothing wrong. He found a problem, and provided a solution to fix the found problem. Whether the fix was presented as the solution to the problem you were describing is irrelevant, that was then and this is now.The reasons why we chose a Honda dealership- honesty, expertise, and reliability. What the brand USED to stand for when my father worked there for 20 years! Now we are out $650 for a repair for an issue we have no proof ever existed and now worry where to take our precious car for further help, at further cost! Please suggest a fair resolution and someone who can actually help with our issue! We will not be returning to Ed Voyles Honda again if this issue can't be resolved! For reference, my father worked with Honda from the mid 60s to the mid 80s as a master mechanic and service tech trainer. He would not stand for this level of dishonesty, incompetence nor customer service.

  Lorena Garcia
a year ago
My Teen daughter came to do oil change on 01/16/23, Todd suggested that she was do for a tire rotation and when my daughter declined his suggestion he was persistent ( in a aggressive manner ) asking her many times what was the reason she doesn t want to do it ,my daughter feel uncomfortable on the way he was questioning her she end up agreeing to tire rotation . My problem with this is that he took advantage of a young lady and pushing extra sells for commissions is unacceptable ! She was charge for a weekend special but only two things of the four services that are included in the special were performed and the other two were erased with whiteout.Service: Oil change

  Sam K
4 months ago
Rude & non courteous staff. Broke my car and didn't admit nor fix it.

  Shreyas Kathavate
3 years ago
Very upset about my service here. Lost about 290 dollars as they wrongfully diagnosed my issue. So when they repaired my car it had the same issues with their modifications. After returning they said it's going to cost much more to fix. They just wanted to dump some new parts on me. Very annoyed and lot of time wasted.

  Maryium Ahmed
2 years ago
Literally the worst!! If I could leave negative stars, I would! People are rude and cannot explain anything! Tell you one price and then the ask for more. Cannot get in touch with anyone until you show up there. So not only do I have to pay for service that they cannot explain to me but also for Uber to get there multiple times to get answers. I ve been overcharged multiple times with no explanation. Everyone I spoke to while waiting for my car said the same thing.

  Iam MrRheezy
a year ago
Repaired my son's car after pothole took out both passenger side tires. Misspelled last name, took a while to find his car. Repairs seem great, drives perfect.

  terrica hollis
2 months ago
Took great care of my 2017 Honda Hrv

  Adam
2 years ago
Mindful service. In and out by appointment as it was a slow business day for them. They took time checking my vehicle so it felt like they took great care this time

  James Jackson
2 years ago
Very pleased! Best experience yet of any auto service I have experienced. Evan Howze - Service Consultant went above and beyond to make sure I was taken care of and satisfied.

  Valerie Jones
2 years ago
They did my oil change and tire rotation faster than i expected great service great price

  Kamron J
2 years ago
Since I've purchased my vehicle they(Marvin was my consultant) made sure I get the service I need. I look forward to working with them in the future.