Smitty's Collision Center
4.9 (183)
1711 Dean Forest Rd Suite E, Savannah, GA 31408
(912) 964-1898
smittyscollisioncenter.com
Claimed
Service options
Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Ms Senseless
a week ago
From the first day, the customer service from the receptionist was very nice! The first agent Alison was great! She went over all of the damages she saw. Plus she had another agent Christian assisted (another pair of eyes) explaining all of the repairs that were needed. Smitty s called 30 days later and the photos will show! Top tier work! My car looks brand new and they had the car detailed! Smitty s Collision is highly recommended for car repairs.
David Lamb
a month ago
I was extremely pleased with the quality of the repair work and the professionalism of the technicians, the receptionist, the estimator, and the owner of this business. In late January 2024, I was the driver at fault in an automobile accident. I took my 2018 Toyota Tacoma to Smitty's for a repair estimate, and eventually for repairs.After dropping off my truck for repairs, Stacy, the owner, called and advised that there was additional minor damage which I anticipated. The additional damage was going to take additional time to repair which was fair. In speaking with Stacy, I advised that I was having to pay out of pocket for a rental car as the rental car was not covered in my policy as I was at fault in the traffic incident. I asked Stacy if the repair work could be completed as soon as possible.To my pleasant surprise, I was contacted seven days earlier than I anticipated by Stacy, advising me that the repairs were completed. This business did not have to go the extra mile in returning my vehicle sooner than I expected, but they did! In addition, Stacy advised me that his mechanics also detected some service issues that would need to be scheduled for maintenance - these issues were not related to the traffic accident.The quality repairs and the work completed on my vehicle was OUTSTANDING, and I will always be appreciative of the fact that this business saved me over $500 in rental car costs because they listened and cared about my plight. I would recommend this business to anyone needing repair work on their vehicles. THANK YOU Smitty's Collision Center!
Karen Beecher
3 weeks ago
Courteous, professional service. Locally owned and operated, and they truly do an exceptional job on repairs to your car. I would 10 out of 10 recommend the shop to anyone.
Noah Skaistis
3 weeks ago
I couldn't be happier with everything Smitty's did to take care of my vehicle. Stacy was extremely thorough and detail oriented and communicated his process along the way. Quick turnaround + better than OEM quality. I will recommend Smitty's in the future.
Michael
a year ago
I was in a wreck back in January and the crew at Smitty s did an amazing job of fixing my SUV back up after some major body damage and got me back on the road! They re very professional and good at what they do. They re honest and keep you posted on what s going on with your vehicle when it s in their shop. Below is some before and after pictures to show just how incredible they are!Services: Exhaust, Painting, Body & Trim
Sharon Smith
4 months ago
I recently had the pleasure of contacting Smitty's Collision Center for some repairs on my vehicle, and I must say that I am extremely satisfied with my customer service experience. From the moment I called, I felt like a valued customer.One aspect that truly impressed me was their commitment to staying connected and being readily available for any of my questions or concerns. Smitty's Collision Center never left me hanging. They promptly answered all of my calls and were always there to address any of my inquiries. This level of responsiveness made me feel confident and assured throughout the entire process.Moreover, the staff at Smitty's Collision Center went above and beyond to ensure that my car was in the best position for repair. They thoroughly assessed the damage and provided me with detailed explanations of the necessary repairs. Their expertise and attention to detail were evident, and I felt reassured that my vehicle was in capable hands.One particular aspect that stood out to me was their transparency regarding the condition of my car. If my vehicle were to be deemed a total loss, they made sure to inform me right away. This level of honesty and openness was greatly appreciated, as it allowed me to make informed decisions regarding the next steps for my vehicle.What truly sets Smitty's Collision Center apart, however, is the way they treat their customers. From the receptionist to the technicians, manager, and adjusters, everyone I encountered was friendly, approachable, and willing to go the extra mile. They treated me like family and genuinely cared about my best interests. It was evident that they were not just focused on completing the repairs but were also advocates for ensuring my satisfaction.In conclusion, my experience at Smitty's Collision Center was nothing short of exceptional. Their commitment to staying connected, answering all calls, and being available for questions was commendable. They truly went above and beyond to ensure that my car was in the best position for repair. $Additionally, their transparency regarding the condition of my vehicle and their overall customer-centric approach made me feel valued and well taken care of. I highly recommend Smitty's Collision Center to anyone in need of automotive repairs and insurance claims.
Marisol Estrada
3 weeks ago
Wonderful service and attention to detail. My family and I know our cars are in good hands with these folks. Clear communication and realistic expectations are set from the beginning.
Abigail Cruz
2 months ago
They fixed my friend's car and were amazingly detailed about exactly what her complaints were and what the entirety of the damage was.I wish they had repaired my car. I went somewhere else and got treated horrible. This place was great!
Everything Is EVERYTHING
a year ago
After someone backed into my Mom's 2022 Toyota Highlander causing damage to the hood and front end their insurance company had Smitty's Collision Center listed as one of the repair shops that she could use. I took my time to search and read reviews for around five of the repair shops from the list, as I expected top notch service from the would-be repair shop. I found the reviews from Smitty's Collision Center to be the overall best, so, I selected them to do the repairs required. From the initial contact and up through the return of the vehicle communication was Highly Effective (I am big on effective communication) and all information we needed was given in a timely manner.The insurance company of the other party supplied Smitty's with the documents and we were able to schedule the appointment for repair--dropping off the vehicle on 12/05/2022 with an estimated completion by 12/21/2022. Smitty's called my Mom after she dropped off her vehicle to ask a few questions and let her know a summary of the scope of work they would need to perform to make the repairs. Everything was approved. Though she had a rental car, she missed her vehicle. LOL She received the call from Smitty's and was able to pick her vehicle up on 12/23/2022! She is highly pleased with the repairs, and stated that it's like new again! The vehicle's sensors and all of the techie things are working! Mama is satisfied and grateful to have her ride back and that makes me happy too! Yes, I would recommend Smitty's Collision Center as long as they continue to provide top notch care & concern, communication, quality repairs, and turnaround time for patrons! Thanks, Smitty's!Services: Painting, Body & Trim
Tre Flowers
3 months ago
Make sure you keep up with every name of every person you speak with here. Nobody wants to honor their word anymore. Had an appointment for an estimate weeks in advance and nobody honored it. They must be paying for that A+ on BBB. Edit: They claim that "You were told numerous times on the phone we were at capacity & could not currently accept your vehicle." This is a lie. I told your team I was towing my car today, 12/27/2023, and that's when y'all did a 180. Check yourself before you try to check me.
Harryette Scott
7 months ago
They are on insurance company ( hopefully all) repair services list.They do an excellent job. From keeping you informed to the repair work it!I recommend them fully!Services: Painting, Body & TrimServices: Painting, Body & Trim
Kate Oakley
2 months ago
Amazing. They called me frequently to update me with every step, and stayed on the phone to answer every question in detail. I learned everything about insurance and they also caught a mistake that saved me $700.
Desi G
7 months ago
Smitty s is bar the best auto collision center. This was my second time bringing my mini to Smittys. The quality of work is amazing, but most importantly the customer is the icing on the cake. They kept me informed every step of the way and definitely exceeded my expectations. Thank you again!Services: Painting, Body & TrimServices: Painting, Body & Trim
Dierra Jones
a year ago
I absolutely enjoyed my experience with Smitty s Collision Center! They were friendly and gave amazing customer service and support during my experience. The receptionist was very sweet and helpful as well as all of the other staff members. I also received great communication from the repair shop about everything that was happening with my vehicle. I received my vehicle back excited to drive it off the lot! I highly recommend Smitty s to anyone!Service: Body & Trim
Finding Time To Fly
a year ago
I found Smitty's Collision Center on a list provided by my insurance company. After reading many reviews I decided to take my Nissan Murano there for repairs. It was the BEST choice!Our daughter who is learning to drive crashed my Murano into a closed garage door with my husband's work car parked inside also causing damage to his car. Because it was a work vehicle, he had to take his car to a different repair center. His experience was totally different than mine. He never knew what was happening with his repair, and the repair took 4 weeks longer than promised with no reported reason for the delay.But, at Smitty's Collision Center...Everyone I interacted with at Smitty's was friendly, personal, and professional. The receptionist greeted me and provided information about scheduling and my rental. They work with Enterprise so that you can pick up and drop off your rental car right there at Smitty's. So convenient. When I came to pick up my car I asked the receptionist how it worked, and she said she had already called Enterprise to let them know I was there.2 days before my estimated date of completion I received a call saying they had found a crack in the radiator support while reassembling my car. They had already placed the order for the new part, but it would delay the repairs about 4 days. I am grateful for their attention to detail and making sure to keep checking even when the job was almost done. I'm sure they prevented a future problem from happening and ensured my safety.Smitty's Collision Center surpasses my expectations in every way! They have professional, friendly employees who care about their customers, and my car looks brand new! The paint matches exactly, and you can't even tell it needed any repairs at all. They even detailed the inside of my car.I highly recommend Smitty's Collision Center for any kind of body repair, paint, or repairs after an accident. I never had to wonder about the status of my repair, they stuck to their timeline, made it super easy to pick up and drop off a rental vehicle, and the staff is amazing. They are just good people!!!Services: Painting, Body & Trim, Air conditioning
Fashion Stylist
a year ago
Smitty s did an AHHHMAZING job on my car after I was in a car accident (see before/after photos). Professional staff from start to finish! They went above and beyond by delivering my car back to me. I am on crutches and unable to drive currently. Very gregarious, timely, great communication, excellent service and car repairs look better than NEW! Thank you Christian Smith, Sherrie (front desk) and staff who delivered my car back for me! You re the epitome of EXCELLENCE!
Skip Graham
5 months ago
Very satisfied with repair. Great communication and work. Will definitely use again if needed. Highly recommend.Services: Painting, Body & TrimServices: Painting, Body & Trim
Jackie Mumford
4 months ago
They worked on a car that I used to have, and they did a great job on my car.
Evonne Mobley
a year ago
Could not be more satisfied with the repair work done. You would never know my CRV had been wrecked. Everyone there was polite and easy to work with. They kept me informed as to the status of the repair without my having to call them. The target date for having it completed was spot on.
Brent Ledford
a year ago
Smitty s to excellent and diligent care of my 4Runner after I was involved in an accident, and they even fought the at fault drivers insurance company to ensure the best parts were used! Great customer service and attention to detail.
Crystal Britt
3 years ago
I have used Smitty s multiple times for repairs on our vehicles. Each time the repairs were done on time or earlier than promised and with amazing attention to detail. The quality is second to none and the professional, friendly staff kept me updated and made the process so easy.I use my car so much that I had to wait until I was leaving town to have it repaired. I was able to drop it off on my way to the airport and it was ready by the time my return flight landed.I highly recommend using these guys. And while I try not to need their type of service, I will definitely be using them if I do!Service: Body & Trim
Vincent Princeotto
3 years ago
We have used Smitty s twice. Once for my wife s car and once for my truck. Both times were absolutely the best I have had when dealing with a body shop. Professional, knowledgeable, friendly, high quality work, and just good at what they do. One thing that grabbed my attention from the beginning was the communication. I didn t have to constantly call them to find out what was going on, they were calling me. That means a lot to me. My truck even came out under the estimated price for an insurance job, and sooner than they promised. Can t recommend these men and women enough.
Barry Cohen
a year ago
Smitty's collision center repaired my Toyota Avalon. The work that they did was spot on. The lines were perfect on the car the bumper cover was lined up and the paint was a perfect match. I would definitely use them again.
Ashley Albanese
3 years ago
They did an amazing job repairing my car after being backing into, requiring my whole side panel having to be replaced. They returned it to me completely cleaned (even with the interior dog hair free, which was a nice surprise!). The customer service was also wonderful! They were very communicative and helpful throughout the whole process.
Linsey Radcliffe
6 years ago
**HIGHLY RECOMMEND** My dealership recommended that I take my 2015 Honda Accord to Smitty s Auto repair after a collision with another car. I could not be happier with the entire experience or with the service I received. Stacy and Orlando worked diligently to keep me up-to-date on the progress of my vehicle and were willing to work with me to get the parts I preferred back on the vehicle. They explained everything in great detail and even though the shop seemed to be extremely busy, gave my vehicle top priority due to not having rental coverage on my insurance. So although I hope not to require this type of work in the future, I will definitely recommend this shop to family and friends.
Kelli Shaw
3 years ago
They were awesome to deal with! I had body work done on my vehicle and they were done a week early than the estimated date! And it looks wonderful. My vehicle is a matte gray and I was a little nervous on the color match and it looks amazing! 10/10 recommend Smittys! Thank you!Service: Body & TrimService: Body & Trim
Lisa M
4 years ago
They did an amazing job! We had a trailer jack knife the right corner panel of our truck. They took the whole bed off welded and repaired everything and matched the paint exactly! I would never use anyone else other than Smitty's. They are fast, reliable, and it shows in thier work! Thank you guys for fixing our truck! You guys are amazing!!
Brian Hester
a year ago
These guys went above and beyond my expectations, when I needed some body and paint work on a car. Good communication, reasonably priced, and outstandingly great service!Services: Painting, Body & TrimServices: Painting, Body & Trim
Michael Chevarie
6 months ago
Very professional and just a good all-around experience. They did fantastic work and finished it on time.
Ry Laudon
4 years ago
If you need any body work done on your vehicle, these folks will take care of you from start to finish. Stacey and his team were nothing but fantastic to work with. Not only does my truck look like new again, but the customer service was perfect! They communicated every detail about the timeline and finalized ahead of schedule. I couldn t recommend Smitty s collision center more! They ve earned my business for life, and I will make certain to recommend them to anyone needing this service. Thanks, Stacey!