Chatham Parkway Lexus

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Glen Calvert
2 months ago
After reaching out to several Lexus dealers Chatham Lexus offered me the best pricing hands down. I had to drive several hours as their dealership was not very close to me, but it was absolutely worth it. I worked with Tim in sales and he could not have been better. The whole buying process was easy an straightforward with no pressure. Most of the time car buying is not very pleasant, but this was a great experience.

  Ryan Weems
2 months ago
This dealership is exceptional. Our sales lady Angela was at no point anything but professional and helpful. She showed us multiple cars, called us back when something came in she thought we would like, and answered all of our hundreds of questions without hesitation. Ultimately we did not purchase from here, but gladly would and was the best car shopping experience we have had.

  Rick Haley
2 weeks ago
Go see Scott! Hands down the best experience I have ever had purchasing a vehicle. World Class professional, you will not be disappointed.Scott even shared his lunch with us while we waited for our turn with the financial department.

  Jo Grafton
a year ago
I just bought a beautiful 2019 Hyundai Santa Fe at a fair price and a full tank of gas.Brenda was the sales person, I highly recommend her, she was knowledgeable. She did not make feel pressured to buy as I shopped, but made suggestions about other vehicles on the lot, as I test drove.Everyone at Chatham Park Lexus made us feel important, like we were superstars! We visited several lots that day and hands down the respect and treatment we received was stellar. We will never shop any where else.

  P. L. Camacho
3 months ago
CPL's customer service is the best!! I went there to get some technical help and to learn more about all of the different technical features of my new car. I had the opportunity to have Tiffany show me around the car's systems. She was very professional, courteous, personable and a delight to work with. She demonstrated how the different features worked. She was very patient and answered all of my questions . I hope that everyone who buys a Lexus, and has any tech questions, is lucky enough to have Tiffany explain how the different tech features work.

  Linda Jennette
a month ago
Paige Mcduffie is the best Service Rep i have had the pleasure of working with. She manage our vehicle service when we have to take my lexus in for service and because of her excellent care I will always drive a Lexus. Chatham Parkway customer service is 5 stars, and Paige is one of the reasons why.

  Mary Aden
3 months ago
Top Notch Customer Service!!! I won t ever buy a car anywhere else, and I live in Atlanta. Angela was kind, patience, and a joy to work with during the car buying process. She went over and above to provide customer service I ve never experienced before especially when buying a car. Also, thank you to Garrett and Ms. Williams for all of their help and kindness.

  Jill Strauss
5 days ago
I had 10,000 mile service on my SUV. Tomas was my service writer and he was so incredibly nice and personable! The process went very smoothly.

  Shannon Slaughter
a month ago
Great experience with them. They treat you with respect and thoughtfulness. And even wash and vacuumed my vehicle. Great place to do business

  Jocelyn Hardee
2 years ago
I would give CPL 100 stars if it was an option. This is my 2nd purchase. My 1st purchase, Angela helped me decide on a 2019 NX300.. I absolutely LOVED this vehicle.. but unfortunately just 2 months after I purchased it, I was in a horrible accident where I was T boned at approximately 80mph.. My NX saved my life. I walked away very bruised and sore, but alive. The safety ratings on this car are AMAZING! Today I got back in contact with Angela - we sat and discussed a new vehicle.. I thought I wanted another NX but decided on more room and went w/ 2020 RX350. Angela is not only honest, knowledgeable, and patient but she LISTENS!!!! She knew (yet again) just want I wanted / needed. She knows these vehicles inside and out. CPL is so lucky to have her.. she truly is the best! I also met the General Manager today. He is so sweet.. he came to wish me well on healing after the accident. He reassured me I was making the best purchase as he took the time to weigh out pros and cons of the 2019 and 2020 models.. the warranties etc. I left tonight not only excited for my purchase but feeling just like family. The dealership is absolutely beautiful, clean, friendly and cozy. The service department is wonderful.. I had just had my 5,000 mile maintenance done on my NX.. they were not pushy, completed all tasks timely. My car was then detailed and ready when they called me to pick it up. Quick and painless! I recommend this dealership and it s staff to anyone in the market. I promise, you will not be disappointed! Thank you CPL - I am a customer for life!**pics of the accident/ I walked away from - this was my NX after taking a Dodge Charger @ 80mph to the side. **

  Shawnna L
4 months ago
I found the vehicle on carfax and sent an inquiry. I did receive an reply from Rochelle and reached out to her. I was forwarded to Scott to discuss price due to there being 4 hours between us. Scott was friendly and personable during the conversation. I wanted OTD price which he had to call me back so he could figure the estimate. The estimate included an environmental fee that was more than the taxes on the vehicle. Scott informed me that it is added to vehicles that are as old as 2015 along with a dealer fee. Which increases the car by an extra 2.2k. The state of GA doesn't regulate fees charged by dealers so beware.

  Alan W
9 months ago
After 40 years in the industry as both a new car dealership partner and a VP and President in the car rental industry, all I can say is dealing with this dealership, and Sam Grant it was a 10. Sam took the time to both follow up and even had the LC500C put on a flatbed and taken to my house. Is this typical Lexus service, I can't say, but I'm not the easiest to deal with because of my background, but both Sam and their GM could not have been more perfect. I wish all dealships could be like this one.Oh, I love the car.

  richard dickstein
5 months ago
The most diligent, professional, and understanding sales personnel, Angela Price and Chris Lilly; the best team I've ever encountered in any dealership. Looking forward to receiving the 2024 LEXUS RX 500h F SPORT PERFORMANCE.

  Charles Stewart
2 months ago
Fast, very friendly, professional service. Highly recommend Mr. Tomas in Svc. Dept.@ Chatham Pkwy! He treat's minority customers like friends.

  Brigitte Brown
8 months ago
I have chosen Lexus as my preferred dealership for the last 5 years or so now and I have never experienced what I did on today. I received the poorest customer service from the cafe counter on the inside of Lexus on Chatham Parkway. Over the years, I have spent a great deal of money at Lexus, and not one time have I felt unappreciated until today. When you spend as much money and I do at any establishment, the most and one thing you want is to feel appreciated!

  Freda Smith
4 years ago
The staff at Chatham Parkway Lexus are very professional and all about the customer. They do a great job on the service I receive and my car is always returned to me as clean as a whistle. Thank you Chatham Parkway Lexus.Update: I decided to consider trading up for the new 2019 RX350L. I met Tharon Lambert at 3:30 that day and I left with the new SUV that afternoon. Tharon did a great job showing me the vehicle, and Leighton and Al handled the business end very fairly and efficiently.Chatham Parkway Lexus is the best.

  Jodi DeBrae
3 years ago
Thank you Matt Casselberry for the easiest, most pleasant buying experience I have ever had. I love my RX 350 more than you will ever know. I recommend buy a car from Matt any/every day.

  Julie W. McCurdy
2 years ago
I love the staff at CPL. Very accommodating, super friendly and helpful and always help me find the exact vehicle I m looking for. They were great with helping me celebrate my birthday this year with a new Lexus.

  sheila kight
2 years ago
Lexus has one of the best salesman. I'm glad i had the Opportunity To meet michael wells. Michael Is highly recommended by Many of his customers from Brunswick Georgia. I my suv I'm thinking about a . Michael wa very Knowledgeable about my suv.

  Teneka Bartlett
2 years ago
Best car buy experience ever!! They were very nice attentive and on it. Want be buy from anyone else ever again. Chatham Parkway Lexus is the BEST!!

  iman hammoudeh
a year ago
Went for servicing my Lexus. Wonderful experience here. Staff were amazing and the service was great. Darryl Smith was with us through every step they did, he was great. The car was as expected when done. Inside, complementary massage chairs, coffee and treats were a cherry on top.

  Godfrey Aekins
8 months ago
I live in Florida and my last 2 journeys north, I needed help for both trips. It is a wonderful facility and my problem was taken care of in a kind n professional manner. I'm very happy to know they have my back. Love this place! Thank you Barry

  Robert Browning
8 months ago
After attempting to purchase a particular Lexus in the exterior and interior colors we desired all over Florida we decided to check out Savana GA. Chatham Parkway Lexus was the only dealership that could deliver! Rochelle and Mike Wells were instrumental in getting us in the vehicle we desired in a short amount of time. They were like family to us, keeping us posted as to when the vehicle would drop and be delivered to them. Rochelle contacted us two days later to make sure we were enjoying our new purchase and to ask if we had any questions she could assist with. We are extremely satisfied with our choice of f vehicle and dealership.

  Megan Lynn Armstrong - Lafferty
3 years ago
I came into Chatham Parkway Lexus on 12/7 after a not so great experience with Carvana. I was looking at an '18 RAV4, called ahead, spoke to John Layser who confirmed the car was still available. We came in to test drive and see if we liked it (but had a few other options in mind that we wanted to check out). Needless to say we left with the RAV4 and some of the best customer service I have ever experienced at a Car Dealership. Most dealerships get a bad rep but Chatham Parkway Lexus does it right. Not only that, a few days after my purchase, and I just received a call from John who was following up to make sure I was still happy with my purchase. 10/10 would recommend if you're in the market. Thank you John and Team!

  Eric Teixeira
5 months ago
It was a pleasure dealing with Tim in the parts department very helpful in getting me what I needed for my older model lexus.

  Michael Herron
a year ago
I made an appointment to check out a unique used vehicle listed at a very fair price given its rarity.Angela was very kind and respectful throughout the experience even though I did not purchase the vehicle. I've been to a lot of dealerships that are snobby, and it's ironic that a luxury brand dealer would be so polite.

  Cory Heimburger
a year ago
Michael Armani was our salesman and he was easily the most personable, kind and genuine car salesman my wife and I have ever met. I would buy from him again in a heartbeat.

  Matthew Zook
a year ago
Bought a is 350f sport from Garrett lutz a few months back love the car. Highly recommend going to him if you are wanting to look at or buy a car. Very knowledgeable and cares about his customers. He not only helped me get a car but also helped me get my registration when Florida was taking to long. 5 out of 5 stars for the dealership and the employees

  Andres Damian
7 months ago
These guys added a $1600 environmental fee months after the down payment was made on an LX, even though an environmental package option was declined for the vehicle. Justification . it is a popular car .

  Gracie Overcash
a year ago
I have nothing but good things to say about this dealership! Coming from Atlanta, I had a problem with my new car and rushed here. Not only is the dealership itself stunning with the refreshment and lounge areas, Maureen and the service department are top notch. I wish I could visit this dealer for every service appointment. Highly recommend!