AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  James
2 weeks ago
Today is Saturday 6th, April 2024These guys absolutely killed it. Never seen such good customer service from this store. Absolutely amazing, everyone in here was friendly helpful and on the ball.These guys deserve some praise!

  Chyyrissee G
5 months ago
A gentleman named Peter, very helpful and informative with understanding my car situation. Gave great advice and had a friendly appearance. Too, the others employees were open to offer help anytime. I would be gladly to go back for help again.

  Jordan Taylor
2 months ago
I went to get a battery change One day and two of their employees didn t close my hood all the way and I got on the highway a couple days later and my hood flew up as I was driving and smashed my windshield and messed my hood up so I went to the manager to reimburse me and they gave me such a hard time and now the manager at the store is rude and cold anytime I come in which is very unprofessional to me. I wouldn t recommend this location to anyone!

  JMW ANDERSON
3 months ago
I want to Thank Pete for being the only one who offered his assistance in helping me with my LED headlights. Not one single employee has ever offered to help make sure the part fit or worked for the make and model of my vehicle. The very first bulbs I purchased would have fit but that store didn t bother to help find out except to return them and sent me to another store to be sold senseless Christmas lights by another employee only annoyed me further. It was a different store with Pete who made sure I got what I needed, made sure they fit and worked. And he did it with a smile. Thank you. Pete. I ll be going to your store from now on.

  DJ007Pres.&ChiefExec. #DJ007Family
2 years ago
Being a long customer of Auto Zone, and needing a headlamp, I stopped at this location, and was a happy customer. Unsure of which lamp I needed, the store manager, Loushawnda looked it up quickly, and even went to the isle and located the options I had, with a brief description of the differences. She was even more kind in explaining how to change the bulb as well. While at the store, the other employees were assisting other customers outside at there vehicles, others taking orders at the register, plus shelves were being stocked, & cleaned. Nice to see a store well organized, and staff going out of there way to help customers.

  Andrew Swanson
4 months ago
Couldn't have lost a brake line at a better part store... Terence the manager made sure I was able to get the right brake line even though they weren't stocked with the part...He and his crew made the headache of losing brakes a lot more tolerable and I was otr with propperlyworking brakes in less than a hour

  Samantha McCombs
a month ago
Came in to auto zone on dereene in Savannah ga and Pete was extremely helpful I m so thankful that he waited on me because I have been here before and felt like I was a bother

  Chris Sloop
4 months ago
Assistance was great, really took the time to help me out.

  Vanessa Linda
7 months ago
Brian was a darlin! Helped me find the tools I needed and went out of his way to help me install my tag. I m officially a Georgian

  Tori Kriegel
a year ago
Had my battery die on my Subaru Crosstrek. The employees were super friendly! Marcus B. not only removed my corroded battery but also installed a new terminal for me. He was kind and pleasant to talk to. Thank you all for your help

  Andrew Stoehr
3 years ago
Exceptional service on two separate occasions at this particular AutoZone:I went in to charge my 2017 Mazda6 battery for the first time before a major road trip, and a no-nonsense team member saved me time (for free!) by first checking if my battery actually needed a replacement.I was able to trust this assessment because the man treated me with respect regardless of how little I knew about car parts. It was clear that my time was valuable to him, and that his work on the job was not a chore but a matter of pride.On top of this, when I went in for the actual replacement the next day (which could have been done the day before, but I was waiting for a deposit to clear), I was greeted by the sweetest breath of fresh Savannah air in a customer service representative named Ms. Sharon!Their cash registers were having trouble, and a worker had called in sick -- both super understandable. If it were me working there that day, my discontent and stress would have rubbed off on every customer in the room, and yet, I was treated like I'd just come in for a glass of sweet tea on the porch while the understaffed team worked to get the issues resolved.They succeeded, changed my battery, and sent me off with a smile all under 10 mins time!I now feel 5x more comfortable with the process of replacing a car battery than I did two days ago -- all because I went to the AutoZone on DeRenne.As a customer, this makes me want to pay more for services in the future and creates a degree of brand loyalty which will be hard to shake for the rest of my life.They didn't do much -- these were relatively simple requests. The character, realness, & work ethic shown in carrying out those requests truly made ALL the difference.Thanks again to the team at the DeRenne AutoZone, just across the street from the Dunkin Donuts!

  S
10 months ago
The gentleman who helped me with my check engine light was so helpful and that tried to help us figure out where the best place was would definitely recommend them

  Nita Taylor
2 years ago
Sean went above and beyond for me last night. I purchased a few air filters and cabin air filters for different vehicles. I did a cross store purchase, when I was on my way to this location Sean called me and asked for my eta and also told me to let him physically put his hand on the item before I arrived in vain. He called me back because they didn't have it, but he told me he could have it at the store in the am. He then called several other locations to see if they had it in stock and pick up for that evening. He did all of this without me having to ask. He did everything he could to ensure that I received the product I purchased in the same day. Thank you Sean for making me feel valued!

  Cris Martinez
4 years ago
They helped a lot and quickly, the service was nice and quick we got in and out in 10 minutes. Something was wrong with my Father's Chevy Truck, an employee looked at it and helped us quickly and sold us more fluid with ease. We needed quick help and they helped us and answered all of our questions.

  Patricia Mikell
a year ago
I am a 63 year old woman & took truck for free diagnostic test. Woman walked to truck with me & made me plug in contraption while she watched & told me to bring in store when light changed. The store was not that busy. It said I needed new plugs. I don't have plugs but power packs. Sorry service! Won't be back

  Helen Hartfield
2 years ago
After a 4 hour drive to start our vacation to get to the Hotel for them to say you are not listed as one of our guest with poor customer service. I am in the car waiting for my husband to return when I noticed the car doing something weird. I told my husband. We looked up the nearest AutoZone. As my husband walked up to the door he was greeted by a young lady Akerini T. She was very pleasant asking all the right questions to assure my husband how she can assist him with his assumption on the cause of his visit. Which she confirmed it was a battery issue with the tool that she used. She explained to my husband that he has a battery warranty. They walked into the building. Chase came out with his cart with battery and tools on top. We were out under 30 minutes. I personally got out the car and thank them myself for making this a pleasant experience for my husband. Akerini T. and Chase are all stars. They are keepers.

  Gilbert Salas
a year ago
Rated against other AutoZones this place, for the past year, gives me a since of uncertainty in items being stocked. I am a lazy/busy costumer so when I walk in asking for an item at the very least expect the technician/employee to shout out the general location; understand what I am looking for; and when the app says you have five...check the back bro. Several times I've had to walk out of the store to come back after shift change just for them to look in the back to find the item. That's is if I dont go to another store.

  Carey Lewis
3 years ago
I called Autozone this afternoon regarding some parts that were under warranty. The associate I spoke with on the phone was very polite and helpful. When I arrived at the store I was greeted by the associate and he began working my warranty transaction. When the associate stepped away to gather the warranty parts. I asked the manager Michael Evans if he had a pair of pliers so I could remove the oil line connector from the warranty radiator before it was shipped to return. The manager replied no I do not have any tools for you this is not a repair shop you should not be working on Parts here. Then he disrespectfully continued and said like a Chef cooks in the kitchen, this is like the grocery store you get what you need and leave. I asked Michael Evans if he had a loaner tool so I could remove the connector? He stated again in a very aggressive tone no I don't. So I then walked over to the tool cart sitting by the window and got a par of vice grips and began to remove the part. The associate returned with some additional parts. He then helped me stabilize and remove the connector and completed the transaction.I came back to the store a few minutes later and the Manager Michael Evans was standing in front of the store with another associate smoking a cigarette. He began staring into my vehicle. I don't appreciate being disrespected and berated in this manner at an establishment i frequently visit and spend my money with. This is horrible customer service on the manager part but I appreciate the assistance of the associate that help me with the transition. He should have been the manager with his professional alone.

  Joshua Leggette
4 years ago
I came in due to a bad battery. As soon as Terrance arrived he did assessments on two batteries. One of which was mine. He expeditiously sold me a new battery after proper assessment. He was courteous and prompt. It was rather warm out and he was the only one working on the outside.This was a great experience for me and exactly what I needed for my vehicle.

  MJ Donahue
a year ago
Really great staff. Even when there seems to be a problem, they go after it till things are right. Mistakes happen; great employees fix them!

  Briana Trinidad
2 years ago
Store manager Brian O.I came in for lug nuts. Very simple.1st sold me the wrong item i had to return it2nd told me they didn t have anything else. After I left and came back from a different location and they told me which ones i actually needed. I looked on the shelf myself and they in fact DID have what i needed.I don t think it s his fault because he clearly didn t know but you would think someone working in an auto parts store, especially the manager, would know about something so simple.Note to Brian, LUG NUTS do not just go by the type of car but you can actually LOOK AT THE SIZE. M12... M15 for example. Also you should take the time to learn new things since you not only work at a parts store but manage one.

  Tiffany Handy
11 months ago
Best place to go to for help with your car and getting the right parts. Excellent team, fast service, professional.

  Jabbar A
2 years ago
Women in the store Loushawda was very rude and wasted our time. Called to ask about a product and she lazily told us they had so much of it she can t tell me we have to come over and see. When we got to the store she rudely pointed at a small rack that did not have the items we requested. Go to a different store they clearly have a staff training issue

  Michelle Jones
3 years ago
Nikita was absolutely amazing. This gentleman took the time to locate my parts, explained the need for them and expedited a rapid delivery. His customer service made this clueless customer feel secure. Thank you Nikita. Keep up the good work.

  Cheri Hester
7 years ago
Very helpful. They tested my battery free of charge and confirmed that I needed a new one. They put the new one in for me. Very accommodating. And the great thing about Auto Zone is that if you buy the warranty and need a new battery, you can go to ANY Auto Zone and get it - not just the one where you bought it!

  Nancy Lynah
4 years ago
The best, most helpful place in Savannah. Every odd little thing I need for my car. They will come out and look at it, tell you exactly what you need, and get it on right. Today I hit a curb and got my bumper a little crooked. MY HELPFUL salesman fixed it and told me where I to get somebody to put a pin in it cheap. He would not even take a tip. They even helped with a lawnmower once. Love this place !!!!!

  Giovone T Garvin
3 years ago
The big guy that had the broke hand. Did not listen at all. Was trying to sell me something I did not need at all. Thankfully other customers was there. They knew what they was doing. Other than that. No problem

  Arletha Hill
5 years ago
Excellent service. Needed a new battery and the cashier was very helpful and knowledgeable. She also replaced the battery for us and did a function to make sure nothing else was wrong with our SUV.

  Jermain
3 years ago
Horrible customer service at this location. Nobody at the front desk upon entry. Bought parts from customer service twice that didn't fit.When you work customer service its better to be friendly rather than cold and stand off-ish. The whole atmosphere felt hostile and uninviting. I won't be back.

  Toni Jackson
2 years ago
I went in for a light socket. The man asked me how I know and I explained to him that I have been changing the light every couple months. I ended up buying lights and when he put the light in he said "something is wrong with the socket". He then said he would have to order the part but I can't buy it because I need an electrician to install it.