AutoNation Hyundai Savannah Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Minna Betancourt
a week ago
The service department staff is out of this world: polite, pleasant, welcoming, and patient. Thank you Dee. However, surprise surprise, though my vehicle is within the free service miles and time (years) it seems I have used the NUMBER of services that are complimentary ?! Thus, regular free service was $81. Is it in the contract fine print? Please, I would have appreciated the info BEFORE the service had been done!

  Jill Fitzgerald
a month ago
I had scheduled appointment over six weeks earlier for a factory recall. At the time of making the appointment I was told it would be a Quick Look just to see if anything needed to be done and won t take long. On the appointment day and time I showed up and asked how long it would be. I was told he wasn t sure there was a car ahead of me and he d do his best. Not sure when or how long nor what they did or didn t do but 2 1/2 hours later my car was done as I waited. I do not know if anything was even done. When I asked for a receipt for my records he told me he didn t print one out because there wasn t any charge and it would take time to get one. I asked that he email a copy the next day for my records. I never received same. I felt a less than enthusiastic desire to service my car or deal with customers by the service representative.

  Genesis Aliaga
4 days ago
Dustin was great and followed through with his promise to the costumer. I felt like he truly sympathized with my situation and went above and beyond to not only help me but make me feel comfortable. The same can t be said for his phone desk staff. Specifically, the lady that you get transferred to when trying to make an appointment (because if you choose option 3 check on status of vehicle forget it no one is taking your call) she is so lost in the sauce and should be re-trained on phone etiquette, customer service, working in a fast pace environment and overall dealership lingo. After being on hold for over 20 minutes I hung up and called again she said ma am I literally have customers standing in front of me then proceeded to inform me that my car nor my keys were there and she knew nothing about my car. She then transferred me to another service agent who verified my car was indeed there and assured me I would get a call later on that same day. Dustin called later with updates and estimated completion date. Prior to all of this, she had also been the same person that told me that the dealership could not help me tow my vehicle, could not provide a loaner vehicle and that my vehicle would be there for about 45 days luckily, my husband found the Hyundai recovery tow number and my vehicle was towed to the dealership, Dustin was able to provide us with a loan vehicle and my car was there a week! Honestly, Dustin s customer service is what saved this review from having one star.

  Dayana Buckmon
a month ago
Arrived for oil appointment staff was friendly and got us checked in quickly. Kristen from the service dept. was so nice and helpful. I was pleased with how the service department handled my situation. Love the location and their facility was very clean and well organized

  Michael Spears
a week ago
I had my car towed to this location recommended by AAA Auto Club. Arrived before business hours. No envelopes in Dropbox so I left the keys in the vehicle. Called at opening to describe situation. I was told there would be a minimum wait of 30 days before diagnosis could be made .I have towed the car to another repair shop for faster service. I am stunned by this policy.

  Gloria Rebennack
a week ago
I went to Autonation to get my headlight checked and fixed. They told me that there was no electrical problems and it was with my light bulb and I needed a little tiny metal clip to keep the light bulb in and they said that I would have to buy the whole assembly headlight assembly for the clip which is dumb as you know what. I can't believe that a Hyundai dealership would not have the headlight clips and not be able to fix my headlight. They were very nice and very helpful except for I did not get my car fixed. I will have to go somewhere else and have it checked to see what I need.

  Ellen Velarides
2 months ago
Hate that it takes forever to get scheduled. Even with that two hours for an oil change. Foolishly didn t get my next one scheduled when I was there so that will be another ordeal. Wish they had thought to ask. Takes forever to get an appointment, even for an urgent issue. Giving this up at the end of its lease because it s way too much hassle to get any kind of service. That said the folks who took care of me yesterday did a nice job they have good coffee and snacks it s a lovely location if you can get in there

  Charles Stewart
6 months ago
Johnathan Mock II is whom you want to see. He was very helpful, professional and brought the vehicle up to the door for me to view instead of me walking around the vehicle lot.Highly Recommended.

  wendell cosenza
4 months ago
These words can't convey how utterly TERRIBLE my experience with AutoNation Hyundai Service Center has been. Avoid having your vehicle serviced here at all cost. I had a vehicle towed there 2 weeks ago and cannot get a single call back regarding the status. After continually leaving messages, we received a useless message that the car "has been dispatched out to a tech and I should know something this afternoon." Nope, no return call. No update. If you call the service center, no one answers. If you leave a voice mail, no one calls you back. If you use the chat bot, it just sends you back to the useless phone number where you leave another message that won't be returned. I am 4 states away. I was able to talk to someone in Parts Department who promised to walk down the hall and beg someone in service to call me back. Of course, no call back. THE WORST CUSTOMER EXPERIENCE I HAVE EVER EXPERIENCED.Update: Either after the poor Google review or due vase number of messages left, or divine intervention, Melissa assisted and was responsive for the repairs to vehicle.To the General Manager of AutoNation Savannah, you dealership's automated telephone, text, and chat bot system needs to be scrapped. It is terrible. I challenge you as the top executive to test it yourself. Call and try to speak with someone in service. Use the text and chat bot, they just circle you back to the useless telephone numbers Read the negative reviews here.And the salt in the would is when the reply from AutoNation is an apology for the poor service and to contact the General Manager at the same useless telephone number. If this experience didn't negatively effect my spouse as much as it did, it would be comical how bad the automated system is.

  Sharon Stewart
3 weeks ago
Upon arrival, service lady was cordial and intake was timely. Call to pickup vehicle was a few hours later that afternoon and we arrived to get our auto amidst friendly smiles. Thanks.

  Grace Wilkie
2 months ago
AutoNation has been wonderful to me and my father in my journey of purchasing my Venue several years ago and also with getting my vehicle serviced for the first time there in February 2024.Ernest was able to communicate with me via text and ask me questions about my concerns with my vehicle. The service team additionally fixed a recall on my vehicle that I had forgotten to let the service team know about.The team at AutoNation is awesome, helpful, and avaliable to work with scheduling and any questions! THANK YOU!

  arthur silvestro
2 months ago
Very pleased with the service i received here. Very professional help full and friendly staff. The wait time was treasonable and that included a car wash and vaccuum. I will be using them again.

  Fran Thomas
a week ago
I SHOULD UP TO MY APPOINTMENT AT 11:45 AM FOR 12 PM APPOINTMENT GO COUNTER . STOOD IN FRONT OF COUNTER IN FRONT SOME SERVICE GUY SITTING TALK AND JOKING WITH AOTHER EMPLOYEE .IGNORING ME SO SAID SOMETHING TO HIM ..IM HERE FOR APPOINTMENT HE SAY THAT LADY THERE WHEN SHE COMES IN HELP YOU . SHE COME IN IM STANDING THERE I HAVE TO SAY SOMETHING AGAIN SHE LOOK OVER AT THAT SERVICE WRITE SAYS YOU CANT CHECK PEOPLE IN HE SAY NO IM TO BUSY...LOL F-OFF ...THAT PERSON SHOULD NOT BE WORKING THERE USE LESS..THIS WAS NO SATURDAY 3/03/24 NOON TIME

  Miguel Corzo
2 weeks ago
They say happy wife, happy life and when my wife went with an issue for service on a brand new 2024 palisade night calligraphy. we are a family of Hyundai, and we have great business with them, and we appreciate it in return they gave us back the greatness with this being said Dustin Nelson service advisor from Hyundai in Savannah Georgia was profesional he was extremely patient answered all our questions and concerns gave us the undivided attention kept his promise. Dustin was clear what type of service that we were going to get and kept his promise. He called us immediately right after we were driving back home to schedule an appointment after he spoke to the service technicians. Mywife came in the date of the appointment. He was ready. He stopped all his busy schedule gave her the undivided attention. Dustin personally quickly took care of the problem. Dustin greeted us with a smile, a firm hand shake and above all paid attention, a true class service we wished that all the Hyundai locations had a Dustinjust like him. Keep up the good work Dustin a five star.

  Damion Welcome
a month ago
Fast and courteous. Had some concern about the efficiency of the visit. Seems the department is still finding its footing. Car haas a slight shimmy when it runs and no tech addressed it on the visit it is easily detectable just sit in it as it idles.

  Hayden Banks
2 weeks ago
Went in for an oil change. Although it took 2 hours, your service personnel, Jeffrey, provided the service that warranted a 5 Star rating from me. Excellent customer service!

  Akeem Bell (sky_snipes:/)
2 months ago
I m not sure you want my feedback but I would love the opportunity to get this gas card rewardedIf you really want my honest opinion I deserve this reward for dealing with this companyI have received less than exceptional service from the beginningI have fed rained from offering any feedback because it shows that I did no research before purchasing from this companyI had recently lost my sister who had purchased a vehicle from Hyundai and I told her I d be getting my next vehicle there also and so I kept my wordit was hands down the worst experience thus far and I ve purchased from Nissan before this purchase and it was oklet me say I will not be a repeat customer with my daughter looking to purchase her first new carI hope you all can get it together as there are a few employees who were so nice despite all that was wrong and I feel they made all the difference in me not going crazy while dealing with incompetence and inconvenienceI m conclusion this reward would be a great start to making thing better

  Chearea Warner
2 months ago
Austin was my sales associate, and he made my experience pleasant and hassle-free. I love my new 2024 Santa Fe SLE truck. I was so excited to be the first to have purchased one! Auto Nation of Savannah has the Best Sales Teams. Thanks, Austin, Terrence, and Tery you guys Rock!

  Shannon
a month ago
Everyone at Autonation Savannah is always super friendly and concerned. I was able to bring my vehicle in for service check engine. My vehicle was fixed with no hassle its always a good experience with I show up to Autonation Savannah. Thank you for fixing my issue

  Wendi McKenzie
2 months ago
Associates are always kind, welcoming and knowledgeable. Service time and wait was what was expected, friendly atmosphere, kept me up to date on status of service.

  Kay France
4 months ago
He went above and beyond for me. I had my appt. date wrong and he gladly assured me it was not a problem. I truly appreciate being treated so nice. Thanks to you all for the excellent service!

  Patrick McCants
a month ago
Dustin the new service manager is slowly turning the service department around. It has been poorly ran for years!!!!! This was my first service appointment in years that went smoothly. Thank you Dustin

  James Preston
3 months ago
Re: Case # 21704781The 2014 Sante Fe was purchased from CarMax on 13 October, 2022 with a mileage of 47,191. The mileage when takenin for service was 51,179, or a total of 3,988 miles driven.The steering coupler problem existed when purchased and the ABS module failure happened on 10 April. When I triedto make a service appointment online, the first available time was 14 June. I called the dealer and was told the samething. I searched for alternatives for the service, but was told that only the dealer could perform the repair due to havingto re-program the ABS system with special software after installation. I was told that I could drop the car off at thedealer and that they might be able to work it in sooner than 14 June. I did so on May 19.The description by the service advisor of the failure to the ABS system as described on the work order is not totallyaccurate. My wife had driven the car and when she parked in the garage and turned it off, a motor kept running. Idiscovered that the ABS module motor continued to run with the ignition off and it was extremely hot to the point that itcould ignite. It continued to run, so I took it immediately to my auto mechanic (less than a mile away) and he unpluggedit. I was told that it was safe to drive with the module unplugged, but I was hesitant to do so.Once it was at the dealership, I heard nothing from anyone, so I called on June 21 and as noted on page 2 of the workorder, an estimate of $1774.24 for a new ABS module was provided, with no cost estimate for the steering problemrepair. I heard nothing further until I called on June 30 and was told that repairs would be completed on July 5. Havingheard nothing and no one returning my calls, I called again on July 10 and was told that it would be ready in 45 minutes.I was without the car for 7 weeks and 3 days and I was never given a total cost or asked to approve any estimated costs.The final tally was $2298.45. I never had the opportunity to approve the amount and I do not have an extended warranty.It seems very odd to me that two of the major recall/extended warranty situations do not apply to my car when bothare very common problems with most other 2014-2018 Sante Fe s. I find it ironic that that both problems occurredexactly as described in the recalls (ABS module - Hyundai numbers 194, 205 and 218), but no consideration was givento my situation. I feel fortunate in that the electrical shortage in the module did not ignite as described in the recallexplanations. Clearly, the steering column bushing and the ABS module were both defective parts and should havebeen repaired under warranty or at least some monetary compensation applied. Further, I was charged $1520.01 forthe module and the part can be found online at most Hyundai dealers for around $1000 or a bit less.The steering column problem was not repaired after all the time at the dealer. I had to return several times to complain and nobody even test drove it. The mileage on the work order was exactly the same when dropping it off as it was when it was returned to me. It turns out that the problem was not the upper steering coupler at all, but a lower one that was not installed properly. My service advisor admitted that the technician that worked on it originally "did not know what he was doing." A different technician discovered the problem and it was finally repaired.I am hoping that I will not have further major repairs and that any repairs can be done by someone other than the dealer.

  G Scott Coleman
3 months ago
One star turned to 5:My wife and I have been pleased with Peacock (now Autonation Hyundai) in Sav, Ga. after regular service (oil change, tire rotation, fluid checked, etc.) for the last three years. Autonation has at least done three services. This last service which was in December of 2023 has left us with a buzzing noise coming from the dashboard. I called today, 01/02/2023, to schedule an appointment to check the issue that has arisen after their maintenance. I was told there s not an appointment available until April, Also they DO NOT lend out loaner vehicles available. I asked to speak to the service manager and was told not available I would need a callback.Update: After speaking with the General Manager and Service Manager they were able to assist me with the issue that ended up being a minor 5 minute fix.

  Gisela Minino
a month ago
As soon as you enter you are received with courtesy and a smile. They are really helpful and will work with you to get the deal you are looking for. I will definitely recommend this place to buy a car.

  Patrica potts
2 months ago
They are very kind and explain every detail in full and I love the process of their workmanship and gentle manner the way they treat customers. I tell everyone how good they are.

  Harris Kang
2 months ago
The staff was friendly and my car was serviced perfectly. The only downside was that it took longer than they originally told me.

  Munequita Howard
a month ago
My experience with AutoNation Hyundai was phenomenal. Melissa really worked with me on the mechanical aspect of my dilemma with my 2019 Hyundai Tucson. She provided excellent customer service to me.

  Jan Kamenski
a month ago
I would never buy another car from them and the Service Dept is as bad as Sales if it was not for Covid and bad circumstances I would never have bought from them! Plus 4 hour wait for an oil change waited another hour to wash my car and had to get keys they never did it worse dealerships ever!!!

  Peter Cortapasso
4 months ago
Well, my daughter was driving behind a cat hauler on I95 in GA, going from VA to Tampa, so pretty much midway. The car hauler apparently decided they didn't need their pasky drive shaft, so they dropped it in front of my daughter, you know, as a gift of sorts. She had her car towed here and I started the drive from Tampa because I am a good daddy. My daughter naturally didn't get any of the trucks info. Fortunatly it was still there when I got there I didn'tsee the driver but I got the tags of the cab and the hauler to give to my insurance. The people at the service desk were amazing they understood the issues and were going to try to change the tires so we could limp to Tampa but when they put it on the lift the damage is worse than originally thought, 2 tires, rims and at least one strut so we need to wait for GEICO to get there for a full estimate and ETA so I guess this is part one.