McCullough NAPA Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kurt Gillon
3 months ago
Harrison, Eric and the whole team are excellent. I have respectfully trusted only two mechanics I can think in my day. One in Chicago and this team.I honestly trust that they have my safety in mind and at the forefront when my vehicle is serviced.And finally, one of the cleanest most nicest work space areas I can remember. I would go there just to work it's that nice. To the kind decoration team

  Joe Thorp
4 days ago
McCullough Auto Care is such an outstanding group of people (and mechanics). They treat you like family, and I know for a fact that they re honest because they turned a $6,500 fancy-pants European mechanic estimate into a $1,500 bill. They work damn hard for their customers and will go the extra mile, like dropping you back off at home, when you bring your car in. I can t tell you how good it feels to have someone I call my mechanic. I wouldn t dream of going anywhere else.

  Kaitlyn
2 days ago
I take my car here for anything and everything! Harrison and Eric, along with the entire team, always treat me like family and make sure my car is in tip top shape, no matter how big or small the issue is. I recommend them to anyone looking for a trustworthy and reliable mechanic.

  Anne B
3 months ago
I go here for all my car maintenance. Everyone here is super polite and wonderful to work with and they always try to get you in and out as quickly as possible. They also explain things well and while they might suggest some routine maintenance that needs done, they don't foist anything on you if you don't want to do it right away. Good, honest prices, great customer service, and a pretty convenient location from where I live as well. I care about going to a mechanic I feel like I can trust, and McCullough definitely fits that bill.

  Joshua
3 months ago
When my vehicle broke down I did a google search and saw the great ratings they had so I decided to tow it there. Harrison reached out the following day and explained everything clearly and concise. I ended up getting my spark plugs and purge valve replaced. They did a phenomenal job, were quick, and the price was fair. I will be going back to get my sway bars replaced this week!

  Marla Weis
3 months ago
I had my 2013 Ford Fusion towed here after my car was having some concerning acceleration issues including overheating. I ve been servicing my car here for years and only come to McCullough. Outstanding service provided as always, honest, pricing is fair, and talk me through everything with kindness + patience. All the gentlemen I ve worked with there have been great. Will continue to recommend this place thanks again McCullough!!

  Audi Lady
a month ago
As always they do great service here. I had to take my daughter's car in to get a diagnosis on repairs done by a previous mechanic, and they found that it was safe for her to drive. Also found some other things the previous mechanic did not clean up underneath her car.Thanks Harrison!

  Jennifer Strollo
2 weeks ago
Update March, 2024. I did have more car trouble, and once again had a great experience getting it resolved at McCullough! They were both quick & thorough with diagnosing and fixing.------Graham was really kind and helpful to me on the phone when setting up my appointment. I really appreciated that the McCullough team did thorough testing and determined one of the repairs I had been told I needed on my car was not in fact necessary. Will definitely be going back to them for any future trouble!

  Tess Haney
4 months ago
Exceptional ServiceBest auto service experience I ve ever had. Graham went above and beyond from the initial diagnostics to the completed repair. Kept me informed of every step in the process and had my car ready to go ahead of schedule. The dealership tried to rob me blind but Graham and his team were honest and fair and upfront with all cost expectations. I ll be coming back for all my car needs.

  Starla Smith
a month ago
LOVED my experience and received top notch customer service from Graham. From this point forward, I will not take my car anywhere else. McCullough is highly recommended! 5 Stars!!!

  Karen Crumbley
a month ago
I will definitely be back when my car needs repairs. Staff there was unbelievable nice and professional. Yes I will send you some more business. Thank you Harrison and Eric for taking care of my car.

  Karen Locascio
4 months ago
Trust and confidence are very hard to find in the service business -- especially in auto maintenance. I've had great experiences at McCullough s, finding a team that goes well beyond my expectations. It is nice to have a shop with experienced technicians to do complicated repairs. My recent repairs were not easy, but they were completed in an excellent manner. Graham, Eric, and their great technicians are very professional, friendly, and bend over backwards to make sure they do what's right and needed. Thank you, everyone at McCullough's!

  Mukesh Arora
3 months ago
Bad experience due to the following reasons :1) Diagnosis kept changing - at 10 AM, I was informed Radiator and water pump are faulty. By 6 pm, Water pump was fine and Thermostat was faulty. Water pump was replaced by McCullough 6 months earlier; appears they did not diagnose the issue completely at that time and with this changing diagnosis, not sure if they have identified the issue completely this time.2) I am not knowledgeable about the car engine, parts etc; appears the workshop takes advantage of that fact and just add items/services to increase the invoice amount. (On the two occasions I have gone there, have paid 7%-12% more than the estimate.)3) Lack of timely updates and clarity on how long it will take for repair. I was told car can be ready in 2 days and got it back 4 days later with no timely updates (more than once I was told that I will hear back in certain time and hours later I had to call to follow up).

  Issa Abdullah
5 months ago
As always it was an amazing experience. I can be very annoying. This is my first car and I have never been a car guy but Harrison broke down the ins and outs of everything and worked with my budget 10/10 highly recommend I would go nowhere else with my vehicle. These guys are incredible. Patience, understanding, and Honesty, combined with incredible service if you go anywhere else with your car you might as well crash the car and burn your money because these guys are the only stop to make with all of your car needsServices: Auto brake repair, Brakes, Brake service & repair

  King Musa Media
a month ago
They were very professional and understanding. They were expedient when it came to repairing my vehicle. I would highly recommend anyone to use their services ..P.Fulton

  Mary Karen Keneally
5 months ago
I have had my 2012 Honda serviced McCullough NAPA Auto for the past 3+ years, since we moved to GA. They have been great. They keep my car running well, without doing unnecessary work. They communicate the service and repair options very well to help us understand what our vehicle needs. My son also uses them for his car. I thoroughly recommend them.Services: Electrical repair, General repairs & maintenance, Vehicle safety inspection, Oil change

  Ken Herndon
3 months ago
This is a place I have full confidence in. I have two old vehicles, and surely McCullough will help keep them running as long as I can drive. Harrison is very helpful and not pushy. I strongly recommend them.

  Linda Moran
2 months ago
This family is very trustworthy. They are servicing many residents at my company, including our company bus and all are very happy with the quality and helpfulness of the group. I highly recommend them.

  Dwayne J
4 months ago
This my home for all my vehicles. It's with walk distance for me. Right on bus route stop right in front then shop. Couple stop on bus at redline Marta north spring and the on opposite go south on Roswell road. I counted as less 20 stall upstairs and there are stalls downstairs. When to dealership for warranty repair they on oil cooler they told me brake problems quote me over Thousands Graham and the team was diagnosed as false statement. I'm retired Air Force veteran on limited budget we know how the military pay active duty family on food stamp, banks retirement is half that pay. Graham tune in my comfort she ride like glove. Like to thank the team again. coming from former F-16, F-15, C-141B electrician/environmental specialist with 10 years they did Their things. Happy Thanksgiving 2023.

  Scott McCulley
a month ago
Very pleased with the overall service and professionalism and friendliness of everyone. Been going here for many years. For all the cars in our family. Highly recommend.

  Marleen Annulli
a month ago
Honest recommendation of what work was needed for my vehicle. I was kept informed of the work being performed on a timely matter. Everyone is always friendly and helpful.

  Guardiansoul
4 months ago
My experience with McCullough was, thankfully, an HONEST [yea I said honest] one. After being told items that needed work] 2 other places [1being a $2,100 quote] on a recommendation went here. Harrison is one of those old school honest guys who is not going to try to upsell you. Personally I will be going back there when I need them!

  Claire Graff
6 months ago
Friendly, knowledgeable, and professional team. Nice facility. They worked hard to fit me into their schedule and clearly communicated with me the entire time they diagnosed and repaired my car. I felt like they honestly assessed what needed to be done and didn t push a bunch of unnecessary parts and labor on me.

  Jamie Johnson
a month ago
Very happy with the service I received from Harrison, he s very patient and helpful with great service skill I highly recommend using them for all your car repairs.

  tamekia staten
7 months ago
I wish I could give 1,000 stars!!! Graham was incredible!!! I called last minute (1130 this morning) due to my check engine light being on in a car I just bought. He told me to bring it on over. I took a lunch break and dropped the car off and Graham was so diligent in communicating with me and the dealership. I was a little overwhelmed because there were so many cars on the lot but I also noticed that EVERYONE was moving with a sense of urgency and were smiling and greeting everyone they saw! He also went to bat for me to get the repair work approved quickly so that he could complete the work asap and I could enjoy my birthday weekend and the upcoming holiday weekend! I picked up my car a few hours later !This is the kind of service that gets a location referred to all of my friends and family! Thank you so much for being diligent, professional, and kind!Service: General repairs & maintenance

  Tamara Hinds
6 months ago
I had An amazing experience with McCullough NAPA Auto Care. As a new customer who came in stressed out with a smoking car at 7:30am, I was relieved and happy to pick my car up the same day at 3pm. Everyone was friendly and professional. They explained what happened to my car before working on it and to my surprise is was AFFORDABLE! McCullough NAPA Auto Care is now my new home for all my car needs. I cant Thank Graham enough for all is help and great work! I am Very appreciative of all the guys there! Thank you!

  Andrea Burroughs
a year ago
SHOULD HAVE GONE THERE FORST!! Would have paid much less in the long run and not jeopardized my car. Eric was very thorough and PATIENT to isolate and identify issues. I absolutely see why McCullough NAPA has so many/if not only 5 star reviews. PS Eric was not in favor of the photo but I obliged me b/c I thought it would be helpful to see what a kind person he is, in addition to being SO thorough to my benefit and peace of mind.

  Lisa Kepler
5 months ago
From the minute I walked through the doors last year I have felt comfortable. Everything is explained to me and the price is always fair. I cannot thank them enough for their their honesty, excellent work ethic, and timely return of my repairs.

  Harry Spiegelman
2 weeks ago
Been with these guys for years. Have never let me down. Honest, reliable, dependable and professional.Can t go wrong!

  Michelle Stine
5 months ago
We have trusted McCullough for years with our auto needs. They are honest, professional, and courteous. Their work has always been superior.