Costco Tire Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mark Mandelbaum
6 months ago
Had an appointment to install a new set of tires and everything went as expected. The staff were professional and easy to talk to. Ordered the tires online and had them delivered to the store in advance. This made the process much easier. Took about 80 minutes to remove the old tires, mount the new ones and reinstall the wheels and lug nuts. TPMS worked when the car started, nitrogen filled tires held temp and back on the road. Same experience on my most recent experience.

  Yvon Lu
2 months ago
I ve used Dunwoody s Costco Tire Center service several times. During each visit, they have demonstrated excellent customer service! They are always kind, patient, and incredibly knowledgeable!Shout to David for his assistance and support today!

  Robert Burch
a month ago
I got new tires and a couple months later 4/5 of my lug nuts feel out while my girlfriend was driving my truck. Luckily she was not hurt but messed up my truck pretty bad. Costco investigated and told me it wasnt their fault somehow its mine for driving it? Really enjoying paying for this out of pocket. Never go here!

  John P
8 months ago
Terrible customer service. No one answers the phone. How does a 100 billion dollar company have this happen. How do they not have a representative at front of tire center at all time. Then you deal with employee and most are rude. Not exaggerating. I was on hold for 18 minutes then when I dropped car off and was in physical line for 20 minutes. Costco fix this.

  Kishore Bharathkumar
8 months ago
One of the best Tire centers within the city and easily the most knowledgeable and educated customer service and staffs at work. Eric was extremely good in taking care of the issue (nail on my tire) and promptly got back to me and my car was out in no time at all. Appreciate the staffs.Would recommend you all to schedule an appointment ahead on their website and then go there to avoid lines unless it s super urgent. They charge you $10 for tire inspection, cleaning, a detailed report on areas of improvements and the status of the wheel and they even fix holes or any issues on your tires for that price.Costco Tire centers are too good!

  Ria
4 months ago
I needed my tires replaced last minute and the service was incredible, they were understanding and efficient. I would highly recommend this tire center. I specifically want to shout out Efrain!

  Dianna Locke
3 months ago
This is an extremely busy place! So many people coming and going which makes it hard to keep track of what is going on in the shop BUT the worker behind the register had it all under control! Bill needs a shout out for keeping it all moving! I had to wait for my tire to be fixed and sat and watched what was happening. Best prices in town and crew did a great job!Had another tire replaced today and the crew were OUTSTANDING!! Can't beat the prices and the crew! Great job! Thank you Bill!

  Siju KJ
a year ago
Self service machines for tire pressure check are very easy to use. There are 2 of them and they are located @left side of tire center.

  Anthony Tram
8 months ago
I was in a hurry to change my tire and had no appointment. They said it would take at least 2 hours. In the end, they only took 30 minutes. Really friendly atmosphere.

  Quintin Kreth
a year ago
I've had mixed experiences at this tire center. It seems like they typically have to order tires and only carry a limited selection in stock. I had a flat nearby and had to leave my car for several days while waiting for tires to arrive. I got an angry call from the store manager about my disabled car being in the parking lot, despite it waiting for a tire order. I prefer to use other locations now.

  Rishi S
a year ago
**Genuine service **I have a flat tire I went to near by perimeter atlanta Firestone first for service. They told tire can t be fixed and suggested me to buy brand new tires from them.I believe tire can be fixed so went to Costco for second opinion. They fixed my tire for $10 and saved me from buying brand new tire for $200+Thank you Costco perimeter technician for providing genuine service

  sisi ray
a year ago
Please please please ! Don t ever come here to get tires . I got a tire on a Monday evening Friday evening had a flat . Had to Uber home and wait until morning to call just to be on hold for 20 mins for them to tell me that I had to come in and get my tire inspected to see if it qualified for a replacement . Not even having my tire in Stock !!!! After referring me to Costco tire in Cumberland they had no appointments available for the day . So I basically took a $400 loss with cost of brand new tire and another new tire and tow . Go else where to get tires . Costco is not worth the hassle for bad customer service as well as robbing customers & selling bad tires .

  kristin keefer
2 years ago
Worst Costco tire center in the state. I had my tires rotated here and on the way home my tire cap fell off! I immediately called and ask that they a) either replace my wheel cover or b) or some type of gift card to use towards a different service. Rather than either they yelled on the phone and said I drove too fast or that perhaps I drove over too many speed bumps. Avoid unless you want this center to destroy your car

  Paul Zaitsev
5 years ago
Great selection of performance tires at really great prices. If you manage to time your tire change with the rotating $70 rebate along with penny installation, the prices are incredible. I've purchased pilot super sports for $1.1k installed where as most places would be ~$1.6k. Expect a very long wait. Highly recommend making an appointment. The technicians are friendly.

  Josh Nooromid
3 months ago
Thanks for helping me with my tire inflation Jared. Much appreciated

  Dwayne Gates
5 years ago
I've used Costco for my tire needs for almost 8 years and have gotten good service a this location in the past but that is not the case anymore.I hate that they are to busy to pick up the phone. That resulted in me buying tires with a competing Discount tires for my car 1 month ago. I call just now to check on tires for my truck same think after 3 attempts and no answer. I'm done. I hope corporate reads these. They are losing my business again.

  Anne Chambers
5 years ago
I took my car in without an appointment as I was receiving a low tire pressure message on the dashboard. I had tried twice to fill it myself but the light would not go off. I explained this to the man at the desk and left the car. 3 hours later they called and said nothing was wrong with the tire that I mentioned but they put air in all 4 tires. I reexplained that the sensor was going off and asked them to check the sensor as it was telling me it was low. The man on the phone seemed annoyed but said ok. No one called me back so I returned to the center 2 hours later and the man at the desk told me my car was done, they pulled it around and after several minutes he found a receipt and gave it to me. I left and not a mile down the road, the tire light came back on for the same tire. I was stuck in traffic and could not turn around to go back. Dismayed at the treatment at this place, I took the car in to the Costco at Cumberland. The service there was drastically better and they found a nail in my tire that the Costco perimeter somehow missed. Will never go back to the perimeter tire center.

  Austin Perry
5 years ago
Terrible all around. Id write a novel by the time I explained everything they did wrong and how they treated me, my wife and everyone they spoke to. Made me order tires that they already had in stock we come to find out. Didn't call us back. Kept us on hold for 15 minutes everytime we called. Manny the manager handed us off to someone else after being on hold as he told us he was going on lunch. All we needed was an appointment which takes 60 seconds. That next person messed it up. When picking up vehicle the lady working desk was talking so disrespectful to person on the phone. My car's tires had wrong pressure after completion...HOW.... JUST HOW ARE YOU THIS BAD ALL AROUND? Costco is a great company but they need toto f this department at this location. I wouldn't wish the experience on anyone. It was multiple points of contact so not just someone having bad day. All around bad management

  Brandon Gelatka
5 years ago
Service doesn t live up to Costco standards. Took my car in to get a flat fixed and get my Costco purchased tires rotated. They fixed the flat, told me the tires were rotated however upon further inspection, they did not compete the rotation. So just a heads up, you will want to validate their work.

  keerthi m
5 years ago
Horrible customer service and deserves 0 stars.This is the worst Costco Tire center I have ever been to. This is not the first bad experience I have faced here. Here is one of my experience with Perimeter Costco Tire Center. This is the only location where tire center employee ask customers to get down from the vehicle and remove the tire caps to fill the air. I don t know the tire center employee name but I have requested him to fill the air and he just checked the tire pressure using the tire pressure gauge. He said everything is good and went inside but he did not even verify how much should be the tire pressure from my vehicle s door. When I verified the air after coming home all tires are low on air. This is not the service and customer treatment we expect from Costco. This employee in the tire center needs training and not up to the mark of Costco Standards.I ll never visit Perimeter Costco Tire center again. Brookhaven Costco Tire center is one of the best Costco Tire Centers near Sandy Springs. Perimeter Costco Tire Center staff needs training and should learn from Brookhaven Costco Tire center.

  Jack Harris
5 years ago
These guys are the best! You can find world beating Michelin tires at the very best prices available anywhere.And if you catch them on sale, they are $70 off the already great price.They alternate between Bridgestone on sale for six weeks and then Michelin on sale for six weeks.And you get mounting, balancing, valve stems, road hazard warranty, and lifetime rotation all for $15 per tire.Also, you can make your rotation appointment online so you can have your tires rotated while you are shopping at Costco. Very convenient.One last great secret is their car batteries which are a great price and carry a nonprorated three year warranty. The only caveat is that batteries are carry out only and installation isn't included. But batteries are a fairly easy DIY install.

  Barbara Stella
3 years ago
Great service at the tire center. Went online and had tires shipped to local Costco who installed them shortly after. Would recommend them. They made the process very easy.

  Amit Kolambkar
6 years ago
Had a wonderful experience at Costco Tire Center. The staff is really helpful. Manny & Ephrain are very professional. There was one more gentleman there & they seem to enjoy the work place which is good.

  khairkhana3
6 years ago
Should deserve ZERO and Costco should be ashamed of such terrible customer service. Called in to inquire about getting an appointment but put on hold for 10 min to just hear about Costco travel packages. Still after 20 min, had to hang up.

  Michael Young
5 years ago
As part of being a member at Costco, this is a great benefit. The prices are wonderful although you need an appointment so be sure and call ahead. The service is also usually quite good, once you get in.

  Sarah McIntosh
2 years ago
Amazing experience! I think it was Bill that helped us, he was so awesome. Super knowledgeable, so friendly, and was juggling calls and other customers perfectly. Will come back for sure, thanks to Bill

  PAWAN RATHOUR
9 months ago
Got great price deal for 4 set of tyres. Installation is hassle free.

  BFR
4 years ago
Excellent professional staff. I had two tire blowouts on a busy Saturday and they were able to squeeze me in. The manager Efrain and his staff are very professional and I feel safe having them handle my car-thanks guys!!

  Mike R
5 years ago
Helpful, knowledgeable employees. Extremely busy - make an appointment, you whining about your self-important issues only pulls workers off the jobs with appointments causing my simple tire rotation appointment to take over an hour.

  Arkanikane
2 years ago
Pretty decent chance anytime you go they may decide to beat the hell out of your expensive alloy or painted wheels. Steel wheels might survive the punishment. Also double check air pressures before you go, got a wheel put back on with 18psi.