Nalley Luxury Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Craig Harris
a month ago
Another great experience with Nalley Luxury Collision (unfortunately, ;-) It's my second time, but this time with a newer vehicle. I hope to never return but I will recommend to anyone in need. First class job, service, and they saved me money to boot.

  Kelvin Cusick
2 months ago
Nalley Luxury Collision repaired two of my vehicles and did and outstanding job on both. Tina and the whole team were awesome. I highly recommend NLC. They are fast, friendly they do high quality work.

  Kristin Martin
5 months ago
Truly wonderful service at Nalley Luxury Collision. Someone hit my car & we chose not to go through insurance. At Nalley Luxury they were able to work with me to get 2 different quotes for the repair, preorder the parts and keep my time without my car at a minimum. Chase was very kind and helpful throughout the process. My car looks perfect & like nothing ever happened! They even have a lifetime warranty on the paint/repair in case there are any issues. Highly recommend.

  Gabrial Goldner
a month ago
Needed help badly with my car, and Kelly was incredibly helpful and kind. She reached out to reassure me regularly with new information and to touch base so I could be reassured even when there was nothing new to update.

  Rich Staten
a year ago
My Audi Q7 and a deer collided (it actually lived thankfully) so turned to USAA s preferred collision repair service for help. Nick took care of my Q7 perfectly as it looks like new! Highly recommend Nalley who also services my Audis as well!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Faye
a year ago
My 2015 Lexus RCF Sport was hit by an F250 that lost his brakes. Lexus Collision worked diligently to get me scheduled in within 2-3 weeks.I like that they give you a hand written 1 year warranty Thanks!

  CARLOS ESTRELLO
10 months ago
Excellent 5 star shop from the receptionist to the person that did the estimate on my vehicle,they're extremely professional , knowledgeable,very customer service oriented not to mention very helpful . This is the place to go if you need body work on your vehicle.I strongly recommend them.

  David Ash
a year ago
I thoroughly enjoyed working with Nalley Luxury Collision and Tina L. in particular. My 89 Town Car needed some fender bender attention and Tina and her team did an outstanding job with metal repair, paint, and striping on my 33 year old boat. I hope I don't need collision repair services anytime soon but if I do I'll gladly return. Highly recommend.

  r terrel
7 months ago
Professional, pro-active, polite, helpful! I was very impressed with their "take charge" enthusiasm and availability! They took the initiative to contact me and give me status updates. The estimate for repair was timely, thorough and detailed.Unfortunately, my car was found to be a total loss after being rammed by a "pool guy" who was too busy doing other stuff to be troubled by something as insignificant as driving. Therefore I was unable to evaluate the repair side of things, but if I need a body shop in the future, I'm going to Nalley Luxury Collision!!

  Adrian Anderson
3 months ago
I ve had body repair here done twice on my golf. Each time I experienced quality work and customer service.

  Marilyn Poliakoff
2 years ago
I'm so impressed with the service and professionalism of this company.I received much more helpful information from Beau at Nalley than I did my insurance company.Beau was extremely patient with my concerns and graciously jumped through the hoops my insurance company requested. In the end, the car was totaled, as Beau had originally determined.Everyone I dealt with at Nalley has excellent customer service as it used to be. Calls answered by a real person, no waiting on hold listening to terrible music.I will be going the extra miles to have any service and routine maintenance done on my replacement car, just as they went the extra miles for me during a very stressful time.I give them a 20 star rating for going above and beyond. I was a person to them, not just another "injured" car.

  Cameron C
11 months ago
They did a great job last year repairing my audi after someone hit into the back of me. I brought it back for a chip in my windshield and they have moved to the bigger building next door. Much nicer. I trust this company for any repairs for my luxury vehicles.

  Pamela Muhammad
a week ago
Nalley Luxury Collision did a great job repairing my vehicle.

  Dave Phelps
a month ago
Quality work done first time. Very positive experience. Recommended!

  Bryan Johnson
a year ago
Everything was easy and seamless. Communication easy with Tina Landeck and staff. Always kept me updated with every step of the process, including, but not limited to, dealing with insurance and car rental. To be frank, I simply dropped off my car and everything was taken care of. Highly recommend for collision repair.Services: Auto body & trim repair, Body & Trim, Auto body & trim replacementServices: Auto body & trim repair, Body & Trim, Auto body & trim replacement

  Jim Tortorelli
8 months ago
They did flawless work, the staff in the office was fantastic as well. Tina informed me all along the process, she was very helpful when I had questions. Would highly recommend them.Services: Painting, Body & TrimServices: Painting, Body & Trim

  michael
2 years ago
I am a 2018 Audi A-4 owner. Nally Luxury collision took a good care of me after a rare end collision. Anything and everything that I asked was provided and done for me. I received my vehicle just the way it was before the collision & I am 100 % satisfied.I dealt with Tina Landeck as a repair advisor, her customer service approach and willingness to go above and beyond to satisfy her customers makes her a great asset to the shop. She provided me with detailed updates during the repair process and she made sure that I was happy with the repairs. Things that I wasn t happy about was fixed immediately with great manners/smiles. She proved me that the shop cares about customers satisfaction more than anything. I went back to her for another dent I had on the car. I recommend Nally because of the experience that she provided me and off course the body work and the paint job was clean as it can be. I hope her supervisor read this comment and thank her for her service.

  Richard Yam
4 months ago
Great work from start to finish, thank you! Highly satisfied and recommend, car looks new!!

  Cherie Simonds
a year ago
Tina was very helpful and kept me updated about my vehicle throughout the repair process. Also I m not sure who the painter is there but they did an amazing job. I will definitely recommend this business to all my friends and family.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Christopher Wolf
a year ago
I was rear-ended in late January, and after research found Nalley, and dropped off early/mid February. Nick and the Nalley team were excellent: communicative, thorough, and knowledgeable. I see a lot of people currently complaining about wait times, to which I can only imagine they've stuck their heads in the sand for the last two years. Global supply chains are greatly exacerbated, and I received my vehicle about a month prior to when I had actually expected it (overall time from drop-off to receipt was about 2 months). Even dropping it off was a pain-free event, which I particularly appreciated.While I hope to never have to personally use repair services again, I would use Nalley without hesitation and will actively refer others to them as well.Services: Steering & suspension repair, General repairs & maintenance

  Cliff Frierson
4 months ago
Excellent body work!!! Fantastic customer service! Highly recommend!!! Thank you! Cliff Frierson

  Noel Georgenes
a month ago
they took forever to repair a bumper and now my car leaks water and they can't fix it.

  Roman Safronov
2 years ago
Good quality work. The only complaint is about time. It took over a month to get my car back.And it was a minor repair (5 inch dent).The insurance company has provided a loaner, so it was not too big of deal for me.And yes, Beau is awesome!Service: Body & Trim

  Cyrena Centeio
3 years ago
The customer service at Nalley Luxury Collision is beyond excellent. Starting with the receptionist, Caitlin, who was warm and welcoming in initial conversations to the manager, Casey, who took a look at the damage and ensured me it would be taken care of and looking like brand new. He got my vehicle in and out within 3 days (minor damage to the front bumper, scrapes, paint and a broken top clip), EXTREMELY fairly priced. Excellent quality workmanship. I HIGHLY recommend this shop! While I hope I won t be back soon, if I happen to hit a stationary object again (shame on me), I will definitely be coming back to these guys.Service: Body & Trim

  Taylor O'Neill
2 years ago
This is my second experience with Nalley on 2 different vehicles. The first time was custom painting on my Raptor and this time was a deer that wrecked my Expedition and did about 12k worth of damage. Communication is key for me. Received great communication and great work on my vehicles as well. I would recommend the team at Nalley anytime. They will get any body or paint work on any of my vehicles going forward.Service: Body & Trim

  Tara M (Runrdoc)
4 years ago
Excellent service, excellent workmanship, and excellent communication! I brought my Lexus from over 70 miles away. They stayed late to wait for me after getting delayed in traffic. They kept me informed the entire time and were so friendly with every phone call. Most of all, my vehicle was ready when promised and It looked AMAZING! My car is pearl white and the paint matched perfectly and my car was clean and detailed. NO other body shop that I have been to in the past ever had everything done when promised. I always found things wrong at pick up and either had to leave it or bring it back. WORTH THE 3+hr commute!!

  Craig Jenkins
3 years ago
Nalley Luxury Collission Repair is the best repair facility that I have encountered. Accurate estimates with outstanding work. The damage to my bumper was completely repaired and looked like new. They really do an excellent job. I highly recommend them for any bodywork to any make car.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Lpoe
3 years ago
We are totally impressed and satisfied. Jessica is an excellent coordinator and communicator- she made the whole experience painless. Our car had substantial front end damage and the staff restored it to like-new condition - awesome workmanship. Thank you so much!

  Brett Wilson
4 years ago
Nalley did a great job repairing my Audi. They were the only Audi certified shop that USAA recommended, and they clearly knew my car and the repairs better than anyone. On top of it all, customer service is a clear priority. They were great. Job well done.

  Debbie Lescault
2 years ago
Exceptional quality of work and outstanding customer service! We are thrilled with the repair work and wouldn't go anywhere else. We will recommend this business to anyone who will listen - luxury vehicle? Don't go anywhere else, we shopped the prices of nearby shops, and we got an excellent value and quality at Nalley!Service: Body & TrimService: Body & Trim