Import Auto Services
4.8 (92)
1177 Alpharetta St, Roswell, GA 30075
(770) 998-1886
importautoserv.com
Claimed
From the business
- Identifies as veteran-owned
Accessibility
- Wheelchair accessible entrance
Introduction
Import Auto Services is a veteran-owned auto repair shop in Roswell, GA, offering services like oil changes, brake repairs, and air conditioning services. The shop is known for its accessibility, LGBTQ+ friendly environment, and appointment-based service.
Services offered: Oil change, Brake shop, Air conditioning service, and more.
Import Auto Services Reviews Summary
Pros
- Excellent customer service and honesty.
- Professional and timely work at fair prices.
- Trustworthy and reliable assessments.
- Great communication and transparency throughout the service process.
Cons
- Prepurchase inspection services might be on the more expensive side.
Suggestion
Consider offering occasional discounts or promotions for certain services to attract more customers.
Positive Words
Honest, professional, trustworthy, reliable, excellent, knowledgeable, friendly, communicative, kind, great.
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Rob Huey
6 months ago
Honest, down to earth auto services in a great location for me. It was great to meet Brad and his team took good care of my car. I d definitely recommend taking your Smart car here for service.
Marianna Holloman
5 months ago
Brad and his employees are top notch. They do a professional job in a timely manner for a fair price. Their honesty goes a long way too. I knew I could trust Brad to be honest and do excellent work from the moment I met him. He is also very communicative, which matters to me. Supporting a local business is important to me, and I will be back if I need more work done. I am thankful to have found Import Auto Services!Service: Brakes
Stephanie Charanis
8 months ago
Brad always gives me an honest assessment of the work that needs to be done and he delivers on his promises. I trust him to keep my car in great condition and to give me the best service possible. His team is friendly and reliable. I have been taking my cars to Import Auto for many years and I plan to continue doing so for many more.Services: Auto brake replacement, Oil change
Eric & Lala
4 months ago
I paid for a prepurchase inspection here and it was a good experience. It was on the more expensive side, at $160, but that s not bad and they re very professional. I called at 8:30, was there by 9:15 and the car was ready at 10:10. They sent me the results by text.
Khoa Pham
7 months ago
Brad and his staff are excellent. They do very honest work at a great and affordable price! I highly recommend their auto shop and will be bringing my car to them for all regular maintenance and repairs.
Talya Slutzkin
8 months ago
Great experience at Import Auto! They are super friendly, kind, and thorough. They kept me updated throughout the process of working on my car so I knew exactly what was happening and how long it would take. Brad is very knowledgeable and honest when it comes to cars and business which makes trusting him with my car so very easy!
Bob Capone
7 months ago
Brad and his team are very honest mechanics who I can trust to deliver quality work at a fair price. I will continue to take my car to Import Auto Services and I am happy to refer them.Service: Air conditioningService: Air conditioning
Warren Bull
a year ago
Brad s service is like no other. They are becoming a family business here in Roswell. They patched a flat, replaced my spare, rotation and alignment, oil change and put air in all my other tires. They did all this same day and at a fraction of the cost what a dealership would charge. They also follow up after your car is returned to make sure their work withstands and there are no follow up issues. Great place! Good peopleServices: Tires, General repairs & maintenance
Lyndon Naipaul
8 months ago
I have had problems with passing emissions tests for years.. I decided to give Import Auto a try and they identified the problem right away.. they showed me with pictures, gave me an estimate.. didn t keep my car for weeks.. work was done the same day and also let me know what should I take care of next so I can budget while I drive.. Thanks a million!! The best business experience with a mechanic repair shop ever. A master mechanic and a mechanic that cares.Services: Carburetor cleaning, Air & cabin filter replacement, Exhaust
billy secor
11 months ago
Cannot say enough about Brad and his team. They diagnosed my vehicle to find the root cause, were very fair with their pricing on labor and parts, and completed the repair in a timely fashion. Very professional and communicative. If Google allowed six stars, they would get the extra one.Services: Tires, Tire rotations, Auto exhaust system replacement, Wheel alignment, Auto tire replacement, Oil changeServices: Tires, Tire rotations, Auto exhaust system replacement, Wheel alignment, Auto tire replacement, Oil change
Kim Yanes
10 months ago
The staff at Import Auto Services is so kind & helpful. Brad is great at explaining things and follows up on services which is great! They changed my oil and replaced my gas cap super fast. I will definitely be going back, I highly recommend.
Jp Croom
8 months ago
Great experience. Brad and his team explained the issue with my car and clarified the options. The work was done quickly and I am very happy to have a local, trustworthy shop in Roswell.Services: Tires, Wheel alignment, Auto brake replacementServices: Tires, Wheel alignment, Auto brake replacement
Jessie Currell-Cohn
a year ago
I was at a dealership looking to buy a used Subaru and wanted to take it to a reputable mechanic to have the vehicle inspected before deciding to purchase. Brad got us in immediately and spent over an hour inspecting the vehicle top to bottom. His flexibility and thoroughness was so appreciated! Would highly recommend!Services: Vehicle Inspection, Vehicle safety inspectionServices: Vehicle Inspection, Vehicle safety inspection
Geoff Gross
a year ago
Brad and his crew are amazing. They went above and beyond to make sure there were no issues with our vehicle. He communicates every step and was able to get all the work done the same day. Brad reached out a few days after to check in and make sure everything was perfect. We will definitely be going back for regular maintenance. Highly recommend Import Auto Services.Services: Auto engine diagnostic, Auto engine tuning
Lloyd Lassiter
a year ago
I initially went in for an oil change and Brad had informed me while doing an inspection that my tires were due to be replaced and he let me know that they now are able to service tires too. I asked him a few questions about the process and what tire he would suggest. And he gave me three options and said he could do it the same day. And he also shared that he has over 20 years in the tire business from previously running the family tire business and he would also be able to do a tire rotation for the lifetime of the tires. So I went ahead with his tire suggestion and I m extremely satisfied with my decision and it was right in my price range and haven t had a single issue. I would most definitely recommend if you re due for getting new tires to get them from Import Auto since they have expert knowledge, great service and pre-established relationships with vendors for fair pricing.Services: Tires, Oil change
Diane Newsome
11 months ago
Brad found "run-flat" tires for my car, when others said they were unavailable! He responded quickly, gave me a price, and the tires were ordered. The service, and follow-through was excellent!Service: Auto tire replacementService: Auto tire replacement
Taylor Struck
a year ago
Import Auto is fantastic! Brad has been extremely helpful for me as we bought a brand new car and he was able to run a Pre Purchase inspection and gave the car a clean bill of health (thankfully!) and also with repairing the A/C and transmission in an older Honda. They diagnosed the issues and were honest about the repairs (or lack thereof) rather than billing us for unneeded repairs. I will be coming back for all of my car repair needs!Services: Transmission, A/C installation & repair
Greg LeBlanc
6 months ago
I took them 2 used Mini's for a pre-purchase inspection. I worked with Brad, their owner, and got great feedback about them. Great and fast service. I highly recommend.
Daniel Nooromid
a year ago
Wanted to share my most recent experience with Import Auto Services. I ve been using these guys for years and recently found out that they are now doing tires too. My wife s tires were balding and no longer safe to drive so I needed them fast. I called Brad and not only was he able to get me the right tires but he did it so fast and squeezed me in last minute. These guys know their cars inside and out, and I m glad that I ve got a new place for tires now too.Services: Tires, Tire rotations, Auto tire replacement
Sonya M.C.Hasher
a year ago
Brad & his team are top notch & I highly recommend Import Auto Services! As the daughter of a mechanic, I m leery of being taken advantage of where cars are concerned, but not at this shop. The shop is very neat & organized, something my dad always told me to look for. Dad would say if a shop is a mess, then they re not being careful & attentive to the repair. Brad was in communication with me frequently while my car was there. The prices I paid were exactly half of what the Kia dealership wanted. Ladies (and gentlemen), you will have honest dealings with Import Auto Services!
Alex Waxman
2 years ago
Place is under new ownership, I followed Brad back from his days at Georgia Tire Depot. When you go here you know you are getting honest feedback at a fair price. They tell you what you need and tell you what you don t need. Can do simple oil changes all the way to solving complex car issues. These guys are legit, and honest. 10/10 highly recommend.Services: Vehicle Inspection, Oil change
Jessi Noel
a year ago
I went to go check out a Subaru Outback that had low miles and a great price. The inside was immaculate and the test drive went ok so I was prepared to buy. Before I did, I wanted to get a pre purchase inspection which the seller was fine with. I took it to Import Auto Services at the last minute and Brad was very kind and made space for me. I asked him to inspect the car like I was his sister and he assured me that he would. He came back and told me NOT to buy the car, and that it was in terrible shape under the hood! If not for Brad and this business I would have lost a lot of money. I even called back to ask him questions about other cars and he was more than willing to help. Go to them for all car and pre purchase needs! Very genuine, and very professional. Thank you Brad and Import Auto!Service: Vehicle Inspection
Denise Tischler
2 years ago
Brad is the owner and he ROCKS! He goes that extra mile in everything that he does. He is so honest and reputable, and I totally trust him. He will not over sell me like the other auto repair places. When I go to Import Auto Services, I know my car will be well taken care of, in all ways. Thank you!!!!Services: Air & cabin filter replacement, General repairs & maintenance, Auto engine tuning, Engine repair, Vehicle Inspection, Auto maintenance, Battery, Oil changeServices: Air & cabin filter replacement, General repairs & maintenance, Auto engine tuning, Engine repair, Vehicle Inspection, Auto maintenance, Battery, Oil change
Richard M
a year ago
Had an coolant issue with my 2017 Jaguar F pace. Brad and crew were able to quickly diagnose the issue and get me back on the road. Its been a month or two since repair and all is still good to go. Highly Recommend.Service: Engine repairService: Engine repair
Jack Bell
a year ago
I was very pleased with my recent experience at Import Auto Services. I felt like I was given honest advice from a clearly very knowledgeable staff. They offer dealer quality service at a much better price. My late model performance vehicle will be back for its non warranty service requirements.Service: BrakesService: Brakes
Brian Muller
2 years ago
Brad and Team at Import Auto Services are great! They are reliable trustworthy friendly and focused on the customer needs. We use them for all of our maintenance and repair needs for our new and old vehicles. We really appreciate having a local auto repair and maintenance shop we can depend on and trust! Thank you to the Import Auto Services Team!!Services: Electrical repair, General repairs & maintenance, Auto engine diagnostic, Auto engine tuning, A/C installation & repair, Auto maintenance, Oil change
Anita Beyer
2 years ago
I have used Import Auto Service for over 20 years!! They have always done an excellent job taking care of all of my vehicles through the years. And they never try to over sell, they always give me options to use and their best recommendation!! So grateful to have them taking care of my car and keep it on the road!! And keeping me safe.Services: Auto engine diagnostic, Auto maintenance, Oil change
Brent Yates
a year ago
I ve used this shop for years and feel that I have received excellent and honest service. My Land Rover LR3 has over 200k miles and they keep it running. I am now taking my newer sport here.
David Smith
a year ago
Recently serviced my 2018 F150 Raptor and changed brakes, professional and knowledgeable service at a reasonable price.Owner Brad is son of former GA Tire Depot owner Rodney, good to know this apple did not fall far from the tree.Services: General repairs & maintenance, Tire rotations, Brakes, Oil changeServices: General repairs & maintenance, Tire rotations, Brakes, Oil change
JC
a year ago
Brad is a trustworthy, honest, EXPERT mechanic! Highly recommend Import Auto Services whether you just need an oil change or major work done. Great auto work & prices!