Classic Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Charlie Chastain
8 months ago
Took them a month to fix a windshield replacement and bumper scratch. They had the windshield after one week, but couldn t install it because they sub out windshield repair to another company. They said the other company couldn t replace the windshield because the car was taped up. The tape from protecting the bumper was interfering with the windshield. I went into the shop to confirm this. I ll post pictures below and see what you think. They never call to give you updates. You have to do their job for them and call to get updates. No one knows what s going on with your car and your car is hostage until they feel like getting to it. After all the trouble and complaints at the very end they faked my debit card wasn t working with their system. Magically my credit card worked with their machine and they have a 3% surcharge.They don t care about their customers because they don t have to. It doesn t matter if this is the worst rated place in the state. As long as insurance deals with them, they ll be in business. Refuse to have your car serviced here if you have an insurance claim. These people lie about EVERYTHING. Do not trust them.Service: Painting

  Julia Fleming
a month ago
Having been in a car accident, I wanted to bring my car to Classic Collision Carland to ensure a professional job was done with the repairs. Everyone from the front desk receptionist to the car tech were outgoing, friendly and helpful. There was significant damage done to my car by the other driver and I was extremely pleased when they called me a week early to let me know my car was ready. The process was simple and easy. And, my car looks like it has never been in an accident. This location offers excellent customer service.

  Preston Masenthin
a year ago
I used Classic Collision Carland after getting my bumper damaged in a finder binder. They were recommended to me by State Farm. The repair itself looked Great, however there were many other issues. The most concerning was that my middle console which was missing 1 of its 6 screws, was now completely detached. Not only that, but the place the crews go in is now completely busted. They did not tell me this had happened, instead they put it back in its place and left it for me to find broken. In addition to this, there was a ring from a drink left on my leather. Not only that, but red hand prints were on my black felt roof and some kind of white dust left all over my drivers side door interior.(Edit: after trying to clean they are scratches not just dust- you can see in the pictures below) Unfortunately, I had cleaned much of this before taking photos. There was also a glob of adhesive that was left on my windshield and was extremely hard to remove and has since, dried white. After calling them for weeks about this, I never received a call back as promised. Instead I had to go through State Farm to speak to anyone higher up than the receptionist about this issue. Upon speaking with them, they did not take any responsibility and just repeated "It was already broke". They had no concern about any of my other issues and were very unprofessional. As aforementioned, all that was said was "it was already broke" followed by "have a nice day". Mike was clearly not interested or concerned whatsoever in dealing with these issues. They were very rude.It is also important to note that I had scheduled a date to take the car in, and upon calling them, they said that I didn't have a file with them. They then tried to explain to me how the process worked saying I hadn't had State Farm send them the documents needed. I had. I called state farm asking if they could send the documents and they said they already had. They then said they would call Classic Collision Carland and see what was wrong. They called me back saying that they didn't need to resend the document because Classic Collisions had found it. I would NOT send your car here if you want it to be returned to you in a better state than it was left...which is the point of a body shop.

  Kevin D
2 years ago
My truck was wrecked through no fault of mine. Classic accepted the estimate from an insurance company. They handled all of the work and did excellent job and also dealt with the insurance company so I did not have to. They had my rental ready when I showed up and everything came out beautiful. The repair was slow due to Parts shortages and transportation of those parts. All in all I'm super happy and recommend Classic Collision.

  Gracie Hansen
5 months ago
If I could give this shop negative stars I would. They are unprofessional crooks who are only interested in getting as much money from their customers as possible. They do not communicate with each other within the different departments and are unwilling to work with customers when they make mistakes.CONSUMER BEWARE THIS ID NOT A SHOP YOU WANT TO WORK WITH OR GIVE YOUR MONEY TO.

  Michael Redden
a year ago
Had an issue where I took my car here and they forgot to repair some damage. At first, it was a nightmare getting it worked on and took a long time to get things straightened out but their GM, Mike, went above and beyond once it was brought to his attention. Would be 5 stars if not for the other people there, but the top guy is on top of things and his response to my issues alone merits 4 stars. Mike has great customer service skills and promptly handles problems with no delay.

  Lanis Panny
7 months ago
This is a O Star rating.I have been dealing with them for over 1 week with an insurance claim.No records of my claim number or name any time I called them unless I asked them to search further.My adjustor sent info 2x and also called them.We were set to start the repair foe a bumper replacement for this morning...so....No records of a claim, no claim number and no part ordered and no info about my case....And a woman who was talking to the woman and a guy at the desk was so.upset about false info given to her about her repair.This was a warning for me.I have gone elsewhere now.This place was reliable when previously owned by Honda Carland.

  Craig Young
6 years ago
Very bad at communicating with customers and there is no accountability from anyone there -- especially the manager Danny. Took 1+ month to do 5 days worth of work because they didn't call to ask for authorization or when they said there was damage not included in the insurance update. They also kept delaying my pickup without explanation. Never returning here. The lobby wreaks of paint too and sometimes has employees children horse playing and taking up the lounge furniture as in my photo.UPDATE: After getting my car back more than a week late, the headlight assembly was disconnected. Clearly nobody is inspecting cars after they fix them. Hope my side airbag is really there still!

  Trevor Barzee
2 years ago
I was a prior customer of this place, and they had done a decent job. Unfortunately I was rear ended again and decided to return to CC to get an estimate for the damage. This time however, unlike last time, they refused to give me an estimate unless they were able to intake my vehicle at that point (strange, as another customer right after me was able to have an estimate done in the parking lot for what was apparently more damage on their car). No appointment needed for this gentlemen, he was a walk-in just like myself. So, I mentioned to them that I could not commit my car to get repaired here without knowing what the cost would roughly be upfront, and without any parts having been ordered first. This is pretty much standard operating procedure, so I was shocked that they were standing firm on not giving an estimate- especially for what would clearly have shown as a return customer. As I m going through insurance, they won t cover a rental car while waiting on parts - obviously, as it s just trunk trim and a bumper cover plus some plastic bits. I m guessing this is simply a technique to ensure I use their services and refrain from shopping around? What it actually achieved for them was the loss of a customer. I called the insurance company whilst in their waiting room, and was told by the insurance agent to take my car elsewhere, as it was indeed not normal at this point in the process to have to leave my vehicle. I took my car right down the street to another shop that was more than happy to give me an estimate and then go ahead and order the needed parts. Very simple - I was in and out with my estimate in under 15 minutes with my parts ordered. All these actions on the part of CC indicate to me that this was an attempt to secure my business by locking me in upfront, but I would certainly hope I m wrong on this and it was simply something they momentarily overlooked.Service: Body & Trim

  Federico Mandelman
10 months ago
Excellent service. Timely and perfect repair service. Great coordination with the car rental company. Everyone was very friendly and helpful. I really liked the automatic updates on the repair process.Service: Body & TrimService: Body & Trim

  scott rothenberg
4 months ago
Bryan was so helpful. I needed help putting on a piece of molding that fell off. Kudos to Bryan for his amazing help!!

  Dori Cosgrove
5 years ago
I have had a car in a body shop for a MONTH in the past, so getting my car back only 2 weeks from tow-in to pick-up was very nice, especially considering the Thanksgiving holiday thrown in there. Bryan is professional, kind and friendly. He called me almost every single day during the process. The repair work was great, like the accident never happened! Would definitely recommend this location and staff! My driver's window did stick a bit, but I took it back and they gladly fixed it within 15-20 minutes, with no hassles. Great experience for me and my beloved car!

  Gillian Yee
4 years ago
This has been, by far, the worst experience I have ever had with any business whatsoever. Communication was not lacking, but completely absent. No updates, no phone calls or texts or emails; they only picked up the slack SLIGHTLY when my car had to be returned to them for the parts they messed up in my car during repairs. They did not relay that there were more repairs done to my car than they previously thought were needed. They let me go home with a car that had a broken seat lever, a completely dead battery, and faulty brakes - all things that they did to my car, but initially did not take responsibility for. When telling them about the battery they simply said that I should take it somewhere else to have it looked at. Service was slow, sloppy, and they left my car filthy. This whole experience has been a mess and the attached Geico office is not any better either, considering the agents that talked to me and my family about the damages done to my car during a rear-end collision repair were condescending, rude, unsympathetic, and uncaring. I rarely ever write a review, and I don t want to be that one customer who just complains to complain. But as a young woman who was constantly talked down to during this whole experience I feel as if the service I received was completely unacceptable. I hope no one that chooses to go here experiences the same thing I did.

  Prasanth P
4 years ago
Classic collision has a great service team. Steven has been a great guy to work with. He has been following up with me everyday on the updates. No surprises at all. Great service. I received my car back in a perfectly new condition. Thank you so much for the service. It would be my go to place if I have any troubles. Keep up the great job guys.!!

  Jeff Wilson
2 years ago
Great body work and paint on my F150. Wheel hub fell off after I picked up my truck. Called to get it replaced. No questions asked and replaced it at no charge. Friendly, knowledgeable, and professional. I'll drive across town to use this bodyshop if the need arises again.

  Oscar Garduno
8 years ago
They did excellent work on repairing my s2000. The negative review is not based on their body and paint work.When I picked up my car I found out the drivers side lock was broken. I'm not sure whether it was tempered with or what, but they offered to replace it at no cost. On my way home from picking up the car, I found out that the hardtop latches were unlocked. You do NOT need to take off the hardtop to a convertible when repairing a front bumper.Following the repair, Robbin was supposed to call me 30 days after i picked up my car, to allow to paint to fully cure, so the car could go back to them for a clear bra installation. Not only did she never call me back, but she never called me back even after I called multiple times within a two week window and leaving her multiple messages. The customer service was completely atrocious. The front desk phone operator felt some embarrassed and said she would tell her manager if it continued. After she finally picked up, she basically gave me the phone number of the guy who does onsite clear bra installation work for them and told me to set it up with him.I hope Classic Collision reads this review and takes time to address the issues within their staff. I will not be returning to them again.

  Margo Bauer
5 years ago
Just received our car back after 3 weeks for a bumper repair from a fender bender. The fixes were very basic, but they could not turn it around for three weeks. No rental car insurance so cost a fortune waiting for them to complete a simple repair. Received a lot of mixed messages regarding when it would be done. Called every day but nobody would call me back. When they did complete the repair, they told me car would be ready between 5 and 5:30. Basically had me wait until after 6 when the shop was closing to get the car. Rediculous! definitely would not recommend.

  Irene Ivanow
2 years ago
Brian is giving me the worst costumer service. I have been one month chasing him asking to give me information about the status of my car. Today it was supposed to be ready as they confirmed and after many many lies from the shop, they are keeping my car and they don t wanna tell me when it s gonna be ready. Maybe one more week? Or one more month? Or maybe next year?? DO NOT BRING YOUR CAR TO REPEAR TO THIS SHOP!!!!!!!!

  Barry Wade
4 years ago
The manager and Office people lied on 2 different occasions to give me my car as promised. I was called at home and told my car was ready to be picked up. I arrived and they had me wait 1.5 hours on 2 different occasions while they told me everything from car is being washed to they are vaccuming it out. Then after an hour they said they found a fuse blown. I can not trust this type of Business and now I questions the entire repair process, This will be the last time i will ever use this repair shop. Customers beware and be warned.

  Stephen McLaughlin
8 months ago
Great service , they were timely in their responses and fixing the car, they provide daily text updates. Car looks like new.

  Gerard Gerard
7 years ago
The repair work was very good but their communication is less than desirable. I was given a Wednesday morning appointment my car was dropped off Tuesday afternoon. I received a call Monday the car was being taken apart and a detailed estimate of repairs was being written up. The following Tuesday I received a call my car was almost complete and would be reviewed by a mechanic and should be ready Thursday and I would receive a call. Thursday came no call I called Monday afternoon and was told my car was completed on Wednesday. Here's the issue my car sat for 10 days, 5 before it was even looked at and another 5 while it was finished. In the meantime I racked up rental car charges. I will add my advisor sent an email that Thursday my car was ready but it was the incorrect email address and that had not been our form of communication so I was expecting a call. I was told by the Manager Kevin he would pay five days of car rental charges but that has yet to happen and that was over a week ago. Customer service (time) is part of the total service process and classic collision totally failed me.

  Anna Omasta
7 years ago
My car has been in the shop for 2, almost 3 weeks now, following a tree limb falling on it while I was at work. They have had to re-order parts 3 times now, the first two times the parts ordered were damaged. Also, the shop has been failing to keep me updated as they said they would at drop off. The representative from my insurance has been doing a great job keeping me up to date on the goings on, and has been most helpful. Is there no way of knowing beforehand the condition of the parts they are ordering? If so, they should ensure the quality of the parts before ordering so their customers can be in and out as soon as possible.

  James Reeves
4 years ago
Although my car wasnt completely fixed upon picking it up I returned it and was immediately put in a rental that was taken care of by the shop. I got my vehicle back a few days later in perfect condition if not better! Big thanks to John for all of his help and keeping me informed in perfect detail throughout the process. I personally will return if an issue ever arrises with my vehicle.

  Jennifer Jenni Klappich
8 years ago
AMAZING WORK! GREAT SERVICE! GREAT ATTITUDES! LOVED IT!I had a great experience! They worked directly with the auto insurance company and all I had to do was drop my car off. When I went to pick up my car they even let me leave the rental with them and they made sure it was picked up.My bumper was badly dented by a crazy dude in a parking lot. The damage was pretty contained to my bumper but it was pretty smushed and scratched. I figured they would just try and pop it out and re-paint but they totally replaced the part. They were amazing, really looked over the problem and did the best work I have ever seen.When I picked up my car it had been washed and the inside was vacuumed and dusted. It was amazing! I was totally impressed.I will recommend this company to anyone who ever needs work done. I could not have been more impressed!!! AMAZING WORK! GREAT SERVICE! GREAT ATTITUDES! LOVED IT!

  josh w
4 years ago
Worst service ever. Took 2 weeks to complete my car . When got it back they had painted the repaired section the wrong color. When called and asked that claimed couldn't match 100 % due to age of car. Luckily it was an insurance repair job. They paid to take it to another shop. Color is now matched perfect. CC said would repaint but would not give me a rental. Worst company ever

  Brittney Toppin
3 years ago
Hit a deer and needed to get my car fixed. Progressive only gave me classic collision as an option. However my adjuster and I spent several hours trying to contact this location only to find out their phones were down due to construction. Not their fault. I was able to get in contact with another location and was advised to bring my car in they would take care of it.I went to them and requested that they have OEM parts replaced on my car and was told they they could not do that since insurance wouldn't cover it. Not their fault either. However, Gerber up the street will work with Toyota (also up the street) to get a price match so I can have OEM parts. Went home due to time constrictions and called my insurance to request a new company. Since Gerber wasn't originally on the list of offered places and I'd asked about alternatives to classic collision, I assumed I wouldn't be able to go there. I got permission to change shops and tried to have Progressive contact classic collision so they would move no further with my car but was insane to get them. Had to wait until I got off work and drive back but they'd already taken everything off my car. Now my car is undrivable and I have to tow it to move it.I ask the receptionist how I'm supposed to contact her since I'm calling my insurance to tow and she gives me their number. Didn't offer it to me earlier after I had expressed difficulties getting in contact with them. Knew I wouldn't have even considered them after I couldn't even get in contact.

  Madelin Molina
a year ago
Worst customer service ever, communication, dishonesty, and follow-ups.Bryan is rude, no accountability taken nor an apology for any inconvenience s. It s NOT hard to say I m sorry for the inconvenience or misunderstanding, but for them it is you are just a number! Make sure you get everything in writing including verbal conversations.Save yourself a headache and take your business elsewhere. There are plenty of other places that will treat you like a human.

  Nabajit Talukdar
4 years ago
Had a really good experience. They made sure my car was ready even before the estimated delivery date. They kept me in the loop and were very responsive to calls and texts. Special shout out to Eric and Stephen. They personally pushed for the car to be fixed well and fast. Thank you guys.

  Henry Miles
2 years ago
They repaired my wife's Honda that had slight front end damage from a hit and run in a parking lot. They kept us posted as to their progess on the car and it looks like new now. I recommend them for any car body repair you may need.

  Charli X
4 years ago
The car looked great when I first picked it up. Everyone was nice and accommodating. Then the repair failed (let's just call it a fluke) and that's when the nightmare started. I kept getting pushed off. I think I've taken it back 4 or 5 times now for them to look at it before they finally tried to fix it again. If you have to take it back for any reason, know you'll be fed excuses and they'll be hard to get a hold of (at least the receptionists have all been very nice).All that and I'm still not happy with the repair.Also, the assistant manager blatantly lied to my face. I knew he did, but now I actually have concrete proof he did.