Caliber Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  katie sanders
a month ago
Honestly, our experience has been extremely underwhelming. This shop isn't prepared to work on VWs.A buck took out our car and we brought it to Caliber Collision on 1/16 for an estimate. Our insurance got us a rental car for the time being, and I got a call from Enterprise wondering what the status was of our car work on 1/24 so they could report to insurance. We find out that Caliber did not even contact our insurance for over 10 days with the estimate and they finally say they can take our car in on 2/1. We also found out that Caliber told our insurance the car was "drivable" when it was not - this caused a small issue with insurance having to extend our rental. Yeah, my husband drove it home because Caliber said they couldn't take it. I would not call a car with a busted up front, no head light, and metal scraping the wheel/not fully turnable as safely "drivable", especially when he mainly drives in the dark.So they take the car in 2/1. We were told the car would be ready 2/13, then the 14th, but it was not ready until end of day on the 16th. We had to return the rental on the 14th (insurance would not extend it further due to Caliber saying our car was drive-able) and this has all been incredibly unorganized and stressful to deal with as we also have kids to work around and can't get a solid answer on when the car will be ready. I would not recommend this shop based on our experience.Update: They told us it was ready end of day on 2/16. Turning it on, several lights lit up on the dash that he alerted the company to. They were able to reset most of them.. not sure why that wasn't dealt with beforehand.Within 10 minutes of leaving the shop, my husband had to return due to multiple mistakes (nail in tire, drivers window would not roll down properly, air bag sensors not replaced, condensation in new headlight, broken items not replaced under the hood). Luckily the GM was still there and able to put him in a rental at the shop's expense.Shop called on 2/21 saying car would be ready the 22nd. Heard nothing 22nd. We were told on 2/23 that they had not been able to get someone to come inspect something so they still have it as of 2/26.

  Amanda Ferguson
2 weeks ago
Fantastic customer service! April was great and didn t make me get out in the rain with my newborn to do the initial run through of my car. She kept me updated and I could tell the team was working their butts off to get my difficult to fix car back to me as soon as they could.

  Gina Davis
a month ago
The whole process was so easy! Thanks Lisa for facilitating everything and keeping me informed of the progress. Car looks great and you'd never know that deer took a joy ride down the entire side of my car.

  Trent Phillips
2 weeks ago
Do not under any circumstance take your vehicle to this place. The animals are running the zoo. Don't have a clue what they are doing. Got 3 different stories from the admin, the technician and the manager about replacing the windshield on my car. Just say no!!

  C.L. Usher
2 months ago
I had to use Caliber due to a break-in last summer and was extremely impressed. They kept me up to date on the repairs via text; called with any further details and had my car ready timely. They arranged my rental for easy pick up and drop off right at their office. So it was a no brainer when my car was side swiped recently who I would use. I would highly suggest Caliber!

  T. Simmons
4 months ago
Caliber Collision Roswell location has a wonderful team of professionals from the front of the house to the back of the shop! I would recommend their services to anyone who needs their vehicle repaired on the outside or in! If you re using insurance, and/or need a rental while your car is in repair, you don t have to lift a finger to get it all addressed. It s like five-star treatment for the customer and I rate them 5 stars indeed!

  Brianna Doolittle
a month ago
Excellent customer service. Such a great team. Everyone here is very communicative and helpful. Shout out to Kelley, who has been exceptional!

  Stephen Gruver
2 months ago
Rebecca and April were fantastic from start to finish. They kept me abreast, almost daily, of the progress, timing, and details of each stage of readiness. I will certainly choose this location again for any auto-body repairs. Highly recommend Caliber Collision in Roswell.

  Erin Reeves
6 months ago
Very good experience with Caliber! I had a repair after a minor accident and the process was very smooth. They coordinated with my rental company to make the process very smooth. Good communication for the duration of the repair, and the work looks good. Extra bonus, they cleaned the inside of my car. If you need an insurance claim repair, I highly recommend using Caliber!Services: Painting, Body & Trim

  Brian Thompson
5 months ago
I can't say enough great things about Kelley! She had the perfect blend of Kindness, Empathy and Knowledge; her attitude and friendliness are contagious. With all that aside, it wouldn't have meant anything if she was not also extraordinarily competent and knowledgeable. After 50 years of owning automobiles, I have never had a more positive experience at an auto shop of any kind! Even though this place was insanely busy, no one complained about the obviously frenetic pace they were trying to keep, they instead made me feel like I was the only customer they had. I was also pleased to find a warm and inviting receptionist and staff.Services: Painting, Body & Trim

  Robert Sharp
5 months ago
Caliber was great to work with for my recent auto repair claim. They were friendly, professional, and got my repairs done at least a day early. Would definitely use them again.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Brian Purdy
6 months ago
My experience with Caliber Collision has been excellent. Dealing with auto accidents is never fun and always stressful but these folks made it easy. Kelley was my service advisor and she was a rockstar from the beginning. Kelley was very thorough and explained everything and walked my car with me before and after explaining everything. I am very grateful for Kelley and the entire team at Caliber for making this experience so incredibly easy and stress free!

  Wayne
5 months ago
Everything went extremely well, enjoyed working with the team there. Very professional and knowledgeable. Pleased with the updates and the final results on my truck, special thanks to Safeco and Liberty Mutual

  Amy Mueller
5 months ago
My vehicle was stolen and inoperable, as many others like it throughout metro Atlanta. This unfortunately has caused several body shops throughout the city to be completely booked out. They were able to take me within a week (unheard of at this point!). Despite my insurance company being very inadequate throughout the process, this Caliber Collision team (specifically under Kelli) runs a tight ship. The amazing woman who works at the front desk was able to accomplish much more than my incompetent adjuster (bravo to her--was not her responsibility to handle certain things...she went above and beyond). They update you consistently throughout the process and are so easy to work with. In the midst of a stressful situation this team made the body work process seamless. Hoping I'll never have to return back to them!...But if you do, definitely would recommend them above all else.

  Tammy Reeder
3 months ago
Great experience! Service was excellent and the quality of work to repair my vehicle was very good. I highly recommend.

  Alicia
3 months ago
My glass was installed in no time thank you so much to my technician. He was so courteous, skilled. He handled my car with car. Thank you again!

  Rahjan Randall
a year ago
Dropped my car off and worked with April ! Had a great experience! April worked hand and hand with the techs to ensure all my parts were in and got my car back to me as soon as she could ! Very grateful my car is back to normal !Services: Painting, Body & TrimServices: Painting, Body & Trim

  Karina Valbuena
3 months ago
I congratulate you for your excellent service, for keeping me informed of the entire process and for the speed and quality in the repair of my Honda Civic. simply I loved it

  Marianne Etheridge
4 months ago
The repair was done before projected. I received text messages updating the ETA. AND not only the exterior, but the INTERIOR of the van was cleaned almost to the point of DETAILING! Loved that!

  Foster Lander
7 months ago
Great work and fast turnaround on our Honda. Easy team to work with from scheduling drop off, rental car, and communication throughout repair process.

  Learn From Me
4 months ago
Recently got my vehicle repaired no issues and great communication from this place. Actually there was a issue still there when I got my car back but they took it right back and got it handled.

  Chris Goodson
9 months ago
Customer service was good. Communication was better than average. Car was ready 2 days early but painting will need to be redone as the painter burned thru the outer sealing. They invited me to bring it back at my convenience to be redone per the warranty.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Jarena Willacey
11 months ago
I'm very grateful for this company. I was in an accident and was turned away by several body shops that were booked out for over a month. Caliber was able to fit me in immediately and had my car looking better than before in a speedy time frame. They exceeded my expectations. Definitely recommend.Service: Body & TrimService: Body & Trim

  Laura Nicholson
a year ago
The entire staff was very cognizant of their professional responsibilities.April was superb in keeping us informed of the time frame as to when our car would be completed.She was VERY detailed in making sure all car body replacements were met to her standards and was always explicit in explaining what work will be completed in the car.I would surely recommend Caliber Collision to anyone in need of body repair to their vehicle!Services: Painting, Body & Trim

  Reiko Donato
11 months ago
Best customer service representative (April)! She is detailed and efficient. The repair work was done well, and much quicker than originally estimated. I would recommend Caliber Collision to anyone who needs repair service.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Daniel Vanzura
3 months ago
Stopped in and asked if I could get an estimate for repair on my truck. Was told Short answer is no. We are two weeks behind. How does that stop you from giving me an estimate and letting me know it would be two weeks before you could get to it? Based on my first, and only, experience with your company, I will not be using your services and will definitely spread the word.

  Bill Armstrong
a year ago
I had thee best experience possible at Caliber Collision! The repairs for my vehicle were done in faster than I could have ever imagined and with the best customer service team. Ben, Rich and everyone I came in contact with were top-notch. I will recommend Caliber Collision to everyone!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Jonathan Nye
5 months ago
All in all, I was happy with the results, I just was disappointed that there was a lot of overspray left on my vehicle when I came to pick it up. After I complained, it was cleaned up and taken care of.Service: Body & TrimService: Body & Trim

  Reid Puckett
4 months ago
Great customer service and great body and paint work! Also finished my vehicle early!

  Herb Chuven
9 months ago
Received a few texts that my car was being repaired, proceeding well and would be ready on Friday. Received a call from my insurance company on Wednesday that no repairs were done and the car was totaled. They had the car for almost 3 weeks. I had to make a last minute change in my plans which cost me money. They blamed it on software they used, but took no responsibility for the misinformation.