Stapp Automotive Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Stan Stewart
6 years ago
Mike and his guys took a project that had been in the hands of another shop for almost two years and although I had to drive about 50 miles to his shop he solved my problems in less than a week. I can always depend on him to be honest and fair.

  Steven Esteban
7 months ago
Don t call this place if you in a bind. The guy will answer and tell you there behind 2-3 weeks and tell you to go elsewhere. Tried to tell him have a nice day, but instead I got the dial tone

  Shannon Metzler
a year ago
I was told by another place that my brakes are going to be need attention at some point and I figured it's been long enough so I took it up there they told me my brake still had 50% left. They could have easily just replace it and charge me. Glad to know somebody out there is not just trying to make a quick buck.Service: General repairs & maintenanceService: General repairs & maintenance

  deborah whittemore
a year ago
I am very pleased with their service department. They got my vehicles in and looked at very fast. The other place down road takes up to 4 days before they even look at your car.The cost was very reasonable in my opinion as well. I will definitely continue to keep taking my cars here !!

  Brandon Rogers
a year ago
Took a day off of work just for them to tell me. "I will need your car all day we will get to you this afternoon." This wouldn't be an issue if I haven't already called. Then stated explicitly this is my only car & scheduled an appointment. They have no waiting area & the guy told me. "We have to have your car to work on it." I completely understand that however, I can't leave my car here all day... So, I told him I greatly appreciate your time. The guy looked at me like I was crazy then handed me my key back. If you have plenty of time & multiple vehicles then this place might be for you.

  Glenn Ashley
2 months ago
The guys at Stapp always have what I need, if not, they get it! They are the best parts guys in town!

  Mark Kottwitz
a year ago
Stapp's was recommended to me by my best friend who lives in Ringgold. I drove over an hour to bring my Expedition to them ( I live in Rome.)I had a local Rome mechanic attempt to replace the spark plugs in my '06 Expedition (5.4L engine), and for those that don't know, it has a major design flaw that makes replacing the plugs a nightmare (they tend to seize and break attempting to remove). They gave me a price of $500 to $600 to replace all the plugs, but after (4) they stopped, and said that it would require new heads at $3500 (in addition to the $500 they charged me).I called Stapp's, explained to them what was going on with it, and they agreed to take on the job. They scheduled me in, and I got it up to them. They called me several days later, and told me that a plug did break off, but I had a choice. I could replace the heads at $3700, or have them attempt to drill it out at shop rate. I opted for the shop rate option, but with a budget of $1000 (beyond that, I couldn't do any more). They called me a couple of days later, and let me know that it was done, and my total bill was $503 (1/2 the budget).I couldn't be more ecstatic with their services and prices. If you are looking for an honest mechanic, look no further. They have gained a customer for life, and I'll gladly drive an hour to drop off anything I own when I need a mechanic.Service: Auto engine tuning

  Leanne Smith
2 years ago
Replaced timing system.. The absolute best place to take your vehicle. Stapp has always done the greatest work on my whole family's vehicles. I will not take my car anywhere else.

  Dan Galkerhimer
a year ago
Dishonest, disrespectful, and problems with repairs...Problem #1... I first took my truck to Stapps to have them replace a bad wheel bearing and related seals. After they completed the work I kept having to bring the truck back because the seals they replaced would leak. They replaced the wheel bearing & seals a total of THREE times within a few months. And it still continued to leak. I stopped taking it back.Problem #2... They diagnosed a check engine light. They said the emissions part that was bad would cost $215 to replace.I specifically asked for assurance that this would fix the problem and they assured me that it would.The "following day" the check engine light came on again.This time they told me that another different emissions part had went bad. And this repair would be around $400. I did not let them make additional repairs.Problem #3... I called to pick up my truck and Mike said they lost my keys. I had to explain the process of how to find keys because he had given up on finding them. Later he called me back and said that he put them in someone else's truck and that truck had already left. I wasn't able to get my truck until the next day.Problem #4... I later went back to Stapps to talk to Mike in person about my emissions problem & check engine light. I discussed with him how I was assured that the $200 part they replaced was the problem. He disagreed and didn't offer me any type of credit or refund. He did however get mad and yelled at me and told me to leave.I have never ever raised my voice or been disrespectful to this man in any way.Nothing that I have written in this review is dishonest or "trying to make them look bad". I don't care how they look. This is just an honest account of my recent experiences at Stapp Automotive.

  Jennifer Wolfe
6 years ago
Thank you for the work you did on my car. Mike and Josh were very knowledgeable and explained to me the issues that I am having with my car. I appreciate the timely manner in which it took to fix the issues and the price was very affordable. I am definitely going to be coming back when I need more work done on my car. I also, was treated with respect and for that I am very thankful

  Michael FreeUSA
6 years ago
Best Auto Care center in the world. How often do you see a genuinely honest mechanic? Well mike Stapp and his family and crew are the genuine article. The real deal. I highly recommend him and his staff.

  M
3 years ago
Stapp's Inspection service saved me from buying a car that's transmission was about to go out! They have serviced our cars for years; caring about the car, but mostly the people they can help.Service: General repairs & maintenanceService: General repairs & maintenance

  don Myers
9 years ago
I was driving through Ringgold when my alternator stop working. I found Stapp automotive and drove over to their shop. As I was pulling in their driveway my truck battery died. I went into the shop and talk to the owners ( husband and wife team) and told them about my situation. They had an extremely busy day, but when I told them that I was passing through and they open a spot for me and within 2 hours I was back on the road. They did everything possible to make sure I was comfortable even offering to drive me to a restaurant to get something to eat. I highly recommend Stapp automotive to anyone!

  Sandra Sarrell
2 years ago
They were great. My truck had to be towed because of severe misfires. They diagnosed and fixed it by midday and now it runs great.

  Naomi Montana
7 years ago
My family and I were driving through on a hot day, air went out and Stapp saved us and seemed to save us some money too! Very nice guys that we could trust!

  Bruce Gaughran
7 years ago
Friendly, helpful, competitive - always goes the extra mile to make certain you are satisfied with the repairs and service. I've recommended Stapp to several friends and neighbors.

  CHEVEYO
2 years ago
No good, gave me a crazy high price assuming what was wrong with the car without looking. Took it to cottons and it cost me a fraction and it wasn't even what stapp said was wrong.

  M.J. Johnston
3 years ago
For one, all of these people are family! And those who are not "blood kin" are still "family". All of this crew will always do their very best to assist you and your needs! Give Stapp Auto your busibe

  Pete Worland
a year ago
Jacked me around said he ordered part but it "never arrived" taking it to dealershipOk Monday

  Jenny Zornes
3 years ago
Great guys inside. They are polite and always ask if they can help you find something. I get my detailing wipes wash and protectant from there.

  Penny Jones
6 years ago
Excellent work at a reasonable price. Fast and friendly service. Mike is a miracle worker and my new hero!

  Elena N. H.
3 years ago
Very good man works there. Price great, fast service. We extremely satisfied costumers.

  Joel Rawlston
4 months ago
Great place to do business

  Pete Dolezal
a year ago
Very honest service. Always professional. Good people to work with.

  Heath Joiner
3 years ago
Great service, reasonable price for 2009 Ford Flex radiator fan replacement.

  Jason Trew
4 years ago
Mike and the gang always took great care of me and my dad whenever something went wrong with one of our vehicles and they are more reasonable in price

  David Taylor
5 years ago
Did a great job on my grand daughter jeep. Staff was great would used them again.

  Robert Bobby McKeown
5 years ago
I've tried many shops in the area and Stapp is the best. They did a great job on my Bronco. Thanks guys.

  Nicholas Paglialonga
2 years ago
Gave me the best price I could possibly get on repairing a motor mount.

  Edward Bomar
7 years ago
Best in the area, great friendly staff. Mike always take great care of your car.