Mountain View Hyundai

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Orvis Lavon
2 months ago
Mr Kesler, It was a pleasure to work with Zack Jones from beginning to end on my purchasing experience for my new Santa Fe. He did spend time explaining all the features and how to use them making completely sure I was satisfied. He did make sure I was aware of the excellent service team and the opportunity to meet them if I would like. He was always making everything as convenient as possible for me taking extra precaution to help realizing my limitations. I don t know of anything he could have done to make my experience better. We stayed late Friday night to complete the process and paperwork. I came back Saturday to have the interior treated for stain protection and transfer my items from my trade in to my new car. On Sunday I took time to review my paper work. I was unhappy with myself when I reviewed the contract discovering some of the numbers where not what Ithought during the negotiating the deal. If I had it to do over I would not have signed or purchased the car. I was disappointed seeing my trade in value was $24000 as I had made s strong statement in the beginning of negotiating there was no way I would accept that amount. I had set an amount I would accept being $28k to $29k because I had a written offer from another dealer to buy my truck for $28,600. I also understood the future oil changes would be added as an incentive in making the deal at no extra cost. I know I should have taken the time to go over each line item before signing but was not careful to do so and trying to get home. It cost me $5k for my neglect. My mistake of assuming. I do like the car so at least that s good. Thank you.FYII tried 3 separate times over the following weeks to reach out for review as suggested but never received any call back.

  Jimmy Payne
a month ago
I ve been looking for a dealership to purchase my first new vehicle, and I ve met some really rude people at various dealerships. I was getting tired of dealing with unhelpful and rude care salesmen, and when I walked into this dealership, I was pleasantly surprised. I felt at home and comfortable almost immediately. I told Clint upfront that my credit wasn t great, and we were limited on how much we could put down. This is usually where it went south at other dealerships, but he didn t change his attitude and he sat there for 6 hours until he helped us close a deal. Clint went above and beyond. Even the people in the finance department were friendly. Thank you Clint for helping me purchase my first new car! If you re looking for a car, they will get you taken care of. I definitely recommend checking them out!

  Jacqueline Holmes
a month ago
The entire experience was Outstanding. We pulled up; my husband was headed for a new truck and Alyssa came right out in seconds to assist him.She was such a professional via the entire process. So very patient with his questions and even changing his color choice after paperwork had begun. She is definitely A++ and an asset to Hyundai.We met with Dylan he drove our trade in and noticed something my husband hadn t. He gave us an offer and was willing to work with us to get my husband in his truck.We were off to close the deal with Josh and that process went smoothly as well.We closed the dealership down since everyone was there until after closing to take care of us.First class all the way. Definitely would recommend this dealership to everyone that ask where Ivan purchased his truck.Thanks so much. ALL 10 s

  Keebo Sanders
6 months ago
I really wanted to give a 5 star review. The buying and negotiating experience was hassle free.I pretty much purchased the vehicle online and asked the salesman( I'm not going to mention the salesmans name because I believe it's a Mt. View issue, not one individual)to disclose everything about the vehicle and that I wouldn't be surprised by anything he showed me. Well, naturally the body damage and cosmetic damage wasn't ever mention or shown in the video walk through. I believe it wasn't shown because it's a clear negotiating point. I also asked if there has been any sign of water leaks and was told absolutely no water leaks. The first hard rain I open the door to a sizeable puddle under $500 dollars worth of plywood and wet cardboard. I told myself to bring my ladder to inspect the vehicle when they delivered the van, but I had to take it out of my truck to get material. I took them for their word and went on with the purchase.The manager emailed me about my experience...I sent him these photos and never heard a word. I work hard and this is the most expensive vehicle I've ever purchased...I guess I was hoping for a little better.

  Janet Hazlerig
4 days ago
Jim Viola and Daniel Flowers were both great to work with. They found me the perfect vehicle for a good price and went over everything to make sure I could use all the accessories. Really glad I went to Mtn View Hyundai.

  Jeremy Kyle Bonifacious
6 days ago
Daniel Flowers did an incredible job of working with me to purchase my 2024 Santa Fe Caligraphy. The entire staff was welcoming and went out of their way to ensure the purchase process was smooth and enjoyable. Thanks to everyone at Mt View!!

  Karson Cox
3 weeks ago
Jim Viola was extremely helpful. Checked in and kept working to find us a deal with the very specific list of things I wanted in a vehicle and they were able to pull out a win and get my family and I in one of the top cars from my list. It was a blast to work with him and look forward to doing more business here in the future.

  Maggie Gunn
2 days ago
Jim Viola helped me purchase my brand new car. He was very reassuring and guided me in all the right directions! I couldn t give him a higher rating so 5 stars it is! Thanks Jim!!

  Kurt Myers
5 months ago
I highly recommend Mtn view Hyundai for your next vehicle purchase! Kent was incredibly helpful and did everything he could to get me into the vehicle I was looking for! Everyone was so friendly and kind. I would definitley go here for your next purchase!

  Aaliyah Evans
2 months ago
Jim was our car dealer he was fantastic. Took care of all of our needs when it came too the price range, low mileage, and the body style of car. He went on a little adventure with us to check other places for their new ships of cars. I have not ever had a dealer go above and beyond to get us the help we need. Jim found a beautiful car and I m happy too take it home today. This is one of the best dealerships I ve been too.

  Danielle Crumble Smith
2 weeks ago
My husband and I had a wonderful experience! We worked with George, Josh, and Alyssa and they were all incredibly kind and helpful. We walked away with a car that we love! I definitely recommend doing business with them.

  Cauprice Jones
4 months ago
I give Mt View A 5 Star review. You guys rock Leighann Willingham was point on very knowledgeable@ helpful, pulled our different resources catered to what we were looking for....You have definitely won our business and we tell everyone how much we enjoyed the wonderful hospitality... Thank you so much!

  Sweet Teh
a week ago
Very nice service dept!! The staff is very nice and things seem to run very efficiently. I decided to wait for my car. The waiting area is big and clean!! I actually fell asleep for most of the wait. (Which was shorter than anticipated)

  Kristen Benzmiller
a month ago
I have nothing but great things to say about everyone who helped me with my new leased car at Mnt View Hyundai. Jim was exceptionally great! He helped every step of the way and was available to take calls even when he was off work with any questions I had. He is the best sales person I have had the pleasure of working with. Ariana from the finance department couldn t have been sweeter. She helped so much and was patient with me working through all the steps. Shaun helped break down the numbers and see what deal would be best for me. Everyone was amazing. You guys will have my business for years to come. Thanks for helping me get my dream car!

  Karen Hartman
3 weeks ago
I've had a problem with a piece of trim on one of the rear doors since I purchased my new Santa Fe in December '23...it just wants to keep popping up! The service department staff has been so wonderful in trying to fix the problem and they've always been courteous and diligent in reassuring me that the problem will be fixed no matter what they have to do. This is my first time ever to purchase a new car, and though there has been this problem, it has not left a bad taste because of the great service department staff at Mountain View Hyundai.

  Thomas Caton
2 weeks ago
Jim was a great sales guy. Paid great attention to what we wanted in the vehicle, and worked diligently to fulfill our expectations. Would recommend Jim Viola as your next sales representative if you are looking to purchase a new Hyundai.

  ncoker2000
a month ago
If I could rate lower, I absolutely would. We took out 2015 Hyundai Sonata Limited 2.4 in for repair work as the car was sluggish. This is one of the awful class action lawsuit Theta Engines. Even though the car is guzzling oil, Hyundai refuses to replace the engine until it completely breaks down. Even then you'll have to jump through paperwork hoops to get it done. Anyway, the repair shop said they couldn't see inside the engine because of the oil sludge, so they asked if we wanted them to take off the front and look inside. My husband asked how much all of this would cost, they said $400-$700 to look inside and worst case scenario a couple of thousand dollars for the fix.After they looked in the engine they called my husband and quoted $4700 for a whole timing job or they would replace the engine for $9000. My husband said no way was he paying that kind of money on a faulty engine that could blow at any given moment. We paid the $590 for the cost to look inside the engine .We took it to a local mechanic for a second opinion. He said the code read it was a sensor that needed replaced an easy fix. He repaired it for $375. Hyundai dealers and corporate should be utterly ashamed. Disgusting.

  Thomas Rumper
2 weeks ago
Went to buy a truck they had all was good went to sign papers the page with all the finance part of the papers with the total breakdown were not given at all noticed the next day warranty paperwork was not given. They had a warranty on it for six months, 6000 miles and another warranty was on it 36,000 miles, never received made numerous calls to the dealership to talk to the girl in finance. No return calls made numerous calls to the salesman after like three calls, economy calls back and says oh I ll talk to her and have her call you right back. never return call I feel like I ve been by the dealership

  Jill West
2 months ago
Everyone in the Service dept has been great to work with so far, much better than the other Hyundai dealership's service dept. that I tried first, up in Chattanooga. They're friendly, they've been responsive to my requests, easy to schedule appointments, and a clean space to wait where I can watch my car being worked on.

  Richard Reed
a week ago
Jim went beyond his duty to help Meir took us about 2 weeks to get together but it was worth it he explained the process and financing and showed me the 2024 Tucson he went over everything about the vehicle I would recommend him for all your vehicle needs he is the best

  Kristen Benzmiller
a month ago
I have nothing but great things to say about everyone who helped me with my new leased car at Mnt View Hyundai. Jim was exceptionally great! He helped every step of the way and was available to take calls even when he was off work with any questions I had. He is the best sales person I have had the pleasure of working with. Ariana from the finance department couldn t have been sweeter. She helped so much and was patient with me working through all the steps. Shaun helped break down the numbers and see what deal would be best for me. Everyone was amazing. You guys will have my business for years to come. Thanks for helping me get my dream car!

  Shannon Maxwell
2 weeks ago
I visited Mountain View because I didn t like the experience of the dealer in Rome, GA. Rome fixed my AC that went out shortly after purchase. I am glad I came ti Mountain View the reason for the noise under my car was that the dealer in Rome, did not mount the compressor down and it was rattling loose! The staff at Mountain View is very friendly and I appreciate there help getting me back on the road.

  Jason Clark
6 months ago
I really don't know where to begin. Mtn. View Hyundai popped up on a social media feed last Thursday advertising a 2022 Mustang GT with low miles, which caught my attention. By that night, Kent Gordan had contacted me via a text message. I drove down to look at the Mustang that Friday afternoon and Kent took it from there. No pressure, but very knowledgeable about the Mustang. After a test drive, I noticed that Rodney Grimes was the General Manager. My wife and I had purchased three vehicles from Rodney (one via text message) during a stint at another dealer.The transaction it's self, was a total five-star experience from the moment I arrived, to the moment I left, which was less than three hours total. Kent, Rodney, and Ariana made sure that I left with my dream car! Heck, I even saved money on my car insurance by taking some advice before leaving.Top notch sales team from head to toe!

  Michael
4 months ago
My wife purchased a Kia from Mountain View Hyundai in September. We checked the oil 5 days after purchasing and it was bone try. The car shook so much from braking that we had to replace the rotors within a month of purchasing. I have no idea how their service department even looked at this vehicle and if they did they are totally incompetent or just don't care about their customers. We bought the extended warranty and took it in to begin the process of having the engine replaced. They told us the warranty required a combustion cleaning before they would replace the engine and we have to pay that out of pocket. So, on top of the $2000 we paid for the warranty, we know have to pay an additional $500 for this cleaning. We have called other shops and they have quoted us, no more than $200 for this service. They should at least be willing to acknowledge this was an error on their end and cover the engine cleaning. They are very aware that an engine cleaning is not going to fix a engine that burns 5 quarts of oil in a month. This is just another way for them to continue to get more money from us. I have never experienced anything like this and would stay far away from this dealership and shop!!!!

  Larry Holsomback
2 months ago
I bought this new Hyundai here because of the great service department. It is still a great one, the Service Manger and allthe service personnel are always polite, and helpful and do great work. Even the personnel in the parts department will do whatever they can to get you the parts you need as soon a possible so you can get your vehicle back on the road. The General Manger Shaun Kesler is a man ofhis word, if he tells you they will do something at this dealership he makes sure it is done. This dealership does take care ofits Customers after the sale. I wouldn t consider buying a Hyundai from any other dealership.

  Justin Peters
a week ago
Great guys in the service department and their recommendations were clear and easy to read and understand. Will definitely service my vehicle here again when needed!

  Jillian Ard
2 months ago
Leighann and Ariana are the best. Not only did they put me in the car I had my eyes set on, they were very informative, helpful and the most friendliest. They explained everything to me. I can't thank them enough for everything they did for me today..

  Heath Wallace
a month ago
Hey! I bought a car here and I was pleasantly surprised at how well they worked for me. I made myself at home and I didn't have the best finances but I still got a brand new Elantra. My salesmaam was Leighann and she worked real hard for me with the lender approval and my Finance manager was Ariana and she got my payments down some and got me a military discount and is a real sweet lady. Y'all stop by here and y'all will get treated nice. Thanks.

  Ryan Allen
a month ago
This place has absolutely screwed me. I had bought a 2017 Tucson from this place which the engine blew after only having it for 6 months. We then brought it back to them and instead of helping and paid off the loan amount, they only decided to pay off what the car was worth and basically forced us into another car with negative equity. We had no choice but to leave there with a car as the engine was blown in the Tucson. Now I m stuck $13,000 upside down in a car i don t even like. Do NOT use this place.

  Robin Harvey
2 months ago
Shaun is always a pleasure to do business with. Leighann was wonderful! It felt like we were talking to a friend.. she was honest, knew her facts, and made the process painless! The finance team showed up and showed out as well. Definitely will be back when it is time to upgrade again!