Full Line Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jeff Frank
4 days ago
I brought my 2005 Ford freestar that had a blue book value of $850 in for repairs. I chose this location because a family member had just hired them to take care of their company fleet of vehicles. When I received a quote that the repairs would cost $6,000 and the van was too dangerous to drive, I decided against repairs. I asked John lee, the owner, if he had any use whatsoever for the vehicle. Figured that maybe they could fix it up for a shop truck or maybe even fix it and resell it. I was told that it had absolutely no worth and he was just going to send it to the scrap yard if I did not want the car back. I gave him the vehicle in exchange for the cost of the inspection because I was in a hurry and didn't want to deal with it. A week later I passed by and I see that they are washing my vehicle in the front of the shop. I asked the employee what they're going to do with that beautiful Ford freestar. I was told oh this is for sale. I definitely do not trust the owner of this repair shopand would advise everyone to go anywhere else but full line auto.

  TINTUC QUANTRONG
a week ago
Full Line Auto Care (Owner: John C. Lee)The business had two locations . The one I have been to is located at [ 5656 Buford Hwy Norcross, Ga 30071 ]This car repair shop failed to resolve a straightforward Engine Light issue despite having my car for a full 9 days. Despite my objections, the mechanic proceeded to dismantle my engine but failed to reassemble it correctly, resulting in severe damage to my vehicle. Despite the subpar service, John still demanded $1,200 from me. I was forced to seek assistance from the Chevrolet dealer to rectify the damage, incurring an additional cost of $2,700.John's approach involved criticizing previous repair places, attempting to convince customers that their cars had extensive damage, likely to encourage return visits for further repairs. When he couldn't fix the car's problem, he shifted blame back to the previous repair shop.The owner's behavior was unprofessional and childish. He refused to show the business license when requested, hanging up the phone abruptly or avoiding confrontation by closing the window when approached in person. On January 17, 2024, after checking with the Georgia Secretary of State, I discovered information for only one shop, with no data for the location on Buford Hwy. It was revealed that the license had expired in 2015 but had recently been renewed. Upon further investigation with the Norcross court, I found that the business address was under a different business name at that location.Given these circumstances, would you trust this business with your car?

  Ketreaus B
2 months ago
This review is late, but I am so grateful that Full Line Auto Care was there for me in one of the most stressful moments of my life. My husband was having surgery and on the way to the hospital, my tire became flat. I drove into their parking lot, desperately looking for help because Roadside Assistance wouldn't get to me for at least 2 hours. They put my spare on and ordered a replacement in less than 30 minutes. I didn't make the beginning of his surgery, but I was there for his recovery. They called to check on me and give me updates on the new tire. When I arrived, they replaced the tire immediately and I left feeling a lot less flat than I did before.Thank you, Full Line Auto.

  Luiso
4 months ago
This guys are awesome best place to get your car fixed. I came for an alignment and my cv axle was done for got a very good price incredible

  Davida Rose
6 months ago
They broke the lug nut from changing my tire and never mentioned a word about it, someone texted to see why I hadn t been coming back. I explained everything only for them to not respond. Very disappointed in this place. First experience was pretty good however the customer service and quality after that was terrible.

  Maria Forbes
2 weeks ago
John cares about his clients and is very helpful with my aging car needs- a super client-centered and professional service!!

  Antonio Barfield
2 months ago
The Shop does great work. They are very reliable and work hard to get the repairs done and done right. I am definitely a customer who will be bringing my vehicles back to their shop if any issues further down the line are to come up.

  Davian Alvarez
5 months ago
went in needed some air in my tires, the mechanic got on it right away even though he was working on something else. shoes what kind of business they run truly appreciate it

  Erv Koehler
8 months ago
I took my car here after it broke down. They quoted me at $4500 for the repairs. I took it to someone else and they said that a few of the parts they wanted to replace didn't even need to be replaced and that they would fix the actual broken parts for $1500. Full line said I needed to replace my air compressor. They said it was $2200 and then called back and said it was actually $3200. Full line auto is inexperienced and in my opinion scumbags. I talked to Jimmy the most and he did not give me any confidence whatsoever. Don't waste your time or money on this place they will squeeze you for every penny you have.

  Jamal Ahmed
9 months ago
I saw this shop driving by it and stoped by to get some transmission work done. They share the building with Napa auto parts. The mechanic couldn t find a dipstick for my transmission. Well my transmission doesn t have one, most newer cars don t. This mechanic did not know that. I was quoted one price and up charged at the end. They also lied to me about needing brake work done (My breaks were replaced a month ago). They disconnected my brake sensors on purpose to sell me a break service. Another shop reconnected them. The staff here exemplify dishonesty. Stay away from these folks.

  John Sorenko
9 months ago
I made an appointment for a pre purchase inspection on a used vehicle. Jimmy Mackel took my information and told me the inspection would take approximately an hour. I left my vehicle and went to the gas station. Before I left, the vehicle was in the parking lot, not yet inspected, when I returned (no more than 15 minutes), the vehicle was back in the parking lot with the inspection apparently completed. I asked if the vehicle has any leaks, Jimmy told me checking for leaks isn t part of the inspection! No engine oil was checked, no transmission oil was checked, and when I asked him how it only took 15 minutes to complete an hour long inspection, he flat out lied to me and told me it took an hour. They re a scam. Take your vehicle elsewhere. Jimmy was super disrespectful, and unprofessional. Very unfit for his job.Services: Transmission, Exhaust, Tires

  Brandon Smith
a year ago
Great customer service and the team was very knowledgeable. John was able to work me in today, even though they were completely booked with appointments. Much love to Norcross Tire for recommending these guys to service my automotive issue today!

  Hannah Ressler
a year ago
John is a great person to work with as someone who doesn t know very much about cars. John helps me understand the issues and does everything he can to fix the car in a timely manner. Everyone else is nice too. I have been taking my car here since I ve had it in 2016 and will continue to.Services: Electrical repair, Auto glass replacementServices: Electrical repair, Auto glass replacement

  Kathleen Layton
a year ago
Full Line Auto Care is awesome! They do fantastic work and are honest and work in a timely manner to get the job done right. I own a Mercedes and it s hard to find people who can work on them who do not charge a fortune for the work! I highly recommend Full Line Auto and will definitely be back!Services: Tires, General repairs & maintenance, Brakes, Oil changeServices: Tires, General repairs & maintenance, Brakes, Oil change

  David Rowe
a year ago
This team is incredibly professional, courteous, and does fantastic work.I broke down on I 85 just north of downtown Atlanta and got a tow to this place. I've had no prior experience here. Additionally, the car was left on the 4th of July, so it was closed and I had to use a key drop.They called me first thing in the morning, had a diagnostic review by early afternoon, a reasonable quote, and had it fixed the next day.Service: General repairs & maintenance

  Madeline Coffin
3 years ago
10/10 highly recommended!My family has been taking their cars to John at Full Line Auto and suggested I take my BMW there when I bought it. Obviously I needed a trusted mechanic to take care of my baby and John and the whole crew have been amazing!They are super communicative and responsive. I received a 10% off coupon the first time I went for an oil change that I was able to redeem to get my brakes done, saved me $100!

  Evan Fisher
8 months ago
My Yukon needed all new struts and shocks. They were willing to replace with non-stock equipment. Installed in proper timeframe, rides like a dream.Services: Steering & suspension repair, Wheel alignmentServices: Steering & suspension repair, Wheel alignment

  annie L.
a year ago
Diagnosis is about 100$ itself which would be put towards maintanence. I had an engine light issue and they kept my car for over a day so I had to spend extra money ubering around just for them to tell me the next day that they couldn t figure out what the light was on for and it could be about 6 different issues that they d have to take apart a lot of pieces to figure out what it was which of course made me really uncomfortable since I didn t know how many more days they ll need to actually figure out the main issue and if in the end of it all If they could actually find the issue. So in the end I couldn t find trust in the mechanic, lost out on money and still drove around with my car unfixed.Service: General repairs & maintenance

  Mo Dakare
9 months ago
BE AWARE They claimed to have completed work that they didn t. Another shop confirmed they lied. A guy by the name of Jimmy was the main culprit. I m having to redo the work all over again. Don t get scammed by Jimmy. He s very unpleasant to deal with when you call him out.Services: Engine repair, BrakesServices: Engine repair, Brakes

  YTN Lil Strap
a year ago
I had 4 broken wheel studs. I had a bad rim . And my shade tree mechanic put my brake caliper on backwards. Decent prices and they work with you . They also give you a diagnosis for free after working on your vehicle . The chinese guy really cares and i would definitely recommend taking your car here if you re in the gwinnett atl area.

  Ian N.
a year ago
Awesome team. Thanks to James (best tech) for hooking me up to this shop. Amazing customer service as well. To John, Josue, Ara, thank you guys! You re the best!

  Clay Narron
2 years ago
I recently brought my car to Full Line Auto Care in Norcross to get an oil change. They called and said that my car was leaking oil in several places and that my seals needed replacing. They also said that some drive belts were starting to visibly crack, so they suggested I get them changed as well. John and staff were very communicative with me about the process, and even admitted that they made a mistake and crimped a seal and that they needed to keep my car for longer so they could replace it. Today, I noticed a nail or screw in my tires, so I called and asked if they could look at my tire. They asked me to come in, and they were able to repair it in less than 15 minutes! That's what I call service! I'll definitely be back!Services: Tires, General repairs & maintenance, Oil change

  Ay Moving Company LLC.
a year ago
I had a bad experience at this location the Manager name John is a rip off very dishonest person.I have a Chevrolet Colorado leaking coolant he gave me $1100 repair estimates to replace a T - connector hea jcak up the prices and lied about the real problem when to other auto shop got fixed for $495.

  K. L. Banks
2 years ago
In from another state, I experienced car trouble on the road. After arriving at my destination, I contact the shop, was seen without an appointment, and after the expected wait to accommodate working me in, my car was expertly repaired, at a fair market price. The personal were professional and courteous.I highly recommend this shop.

  Antwan Harris
a year ago
John and his team really took care of me and my car issues. They identified the problems, and talked over the possible solutions. Also, they made sure I understood exactly why these issues were happening and how they would address them. Overall, the Jeep runs great and I have John and the crew to thank.Services: General repairs & maintenance, Wheel alignment, Auto maintenanceServices: General repairs & maintenance, Wheel alignment, Auto maintenance

  Angie Gutierrez
6 years ago
I strongly recommend this place. John was very helpful, excellent customer service + he s very knowledgeable when it comes to cars. Prices are very reasonable and he works pretty fast-took in my car on a Friday and he called me back the next day to let me know that my car was ready. I ll definitely go back to this place. Very happy with their service.

  Lonnie Thorpe
2 years ago
Went here to get a check engine light diagnosis and a few other things. John was so helpful and explained everything in detail for me! Dropped car off on a Tues and it was ready by Friday. Glad I found a repair shop that makes me feel comfortable and its close by!

  Paul Yang
a month ago
Great service, great prices and speedy turnover

  Rachel Mindy
5 years ago
Great customer service, we chose this place because it was close to the dealership we were car shopping. Took a car to get it checked out before purchasing it. We were given about an hour wait, which they got us in as quickly as possible which I appreciated.When they were done, they gave us an in depth run down of the car and what we needed to be sure of before we purchased the vehicle. The waiting room was clean and not too cold or hot. The seats were comfortable and the folks in the office were polite.I do not live in this area of town, but if I did, I would definitely be back. Great auto shop.

  Steven Key
2 years ago
I can t recommend this team enough. They stood by and followed through on each task and promised update with me, making an otherwise stressful situation of having your vehicle in the shop less stressful. They were very throughout and fair on pricing and explaining the issues. Very professional.Services: Tires, Steering & suspension repair, Wheel alignmentServices: Tires, Steering & suspension repair, Wheel alignment