Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Kimberly McGuire
a month ago
Definitely unhappy. I took my vehicle there to receive an estimate. I was in a minor accident back in November 2023 and have been driving my car since that time. The damage is that the passenger mirror cover was knocked off and there is a dented area at the bottom of the door near the rear passenger side. The estimate was so high that my car was deemed totaled by Allstate. When I spoke to Allstate, they advised possible suspension issues based on wear of the back tire. Austin was kind enough to print out the Caliber estimate for me but I see nothing to indicate suspension damage only replacement of the wheel. The estimate also named parts of the car exterior where there is no damage (ex, the roof)I went to get personal items from my trunk 2 days after drop-off only to find that my rear lights were entirely removed. Allstate gave me the option to get a 2nd opinion. I called Caliber so I could pickup my car and drive it to the other shop. Austin told me that the insurance pays the tear down fee and that I'd be charged $80 for them to put the lights and bar back on the side. Those were the only items not on my car.I was charged $230 out of pocket for them to put my lights back on so I could drive the car to the second estimate. Payment was required for them to release my car. I'm thoroughly disappointed and would not use their services again even if recommended by insurance.Update: Added a few more details and dropping from 2 to 1 star after Austin called to accuse me of a smear campaign for expressing my disappointment.
Joel Bejarano
4 months ago
The car was impecable fixed, in a timely manner and the staff was very professional. Bring your car to Thai shop, they are great.
Marissa Alvarez
4 months ago
I will never be taking my car back to that shop. Caliber Collision 68945 Perez rd Cathedral city Ca 92234 has very poor customer service skills. The front desk was great. As far as the manager and his staff that works on getting back to clients about car information or updates.. they are completely focused on giving you the runaround. The delay on getting the part ordered and delivered was insane.I got my windshield replaced within a day. Far less time than they had told me, so I got a rental for nothing basically. The way they treated me as far as a gas complaint because they gave me my car back completely on empty where it was barely drivable to the nearest gas station. When I complained to the manager, he gave me attitude and asked if I was asking for free gas. I told him simply that I wanted my gas put back to where it was not more or less. I was not trying to get anything free out of it. All of the staff had pointed me to the manager over this issue and he handled it very poorly! He even was sarcastic and said that he would pump it himself. When I arrived at the time he told me to arrive the following morning, he had a supposed meeting that came up all of a sudden. They told me that he wouldn t be out for another hour and a half half. I could not believe the way they were handling everything. Finally, they were able to get a worker to follow me to the gas station where he went inside to the gas station and gave $20 for gas. It was barely where it was at before. I left it at that. I will never be going back there to that shop. I advise anyone to stay away.
Andrew Baskin
a month ago
The technician was knowledgeable, efficient, and personable. He quickly diagnosed the problem and knew the solution. Also, he emphasized not leaving a mess after he completed the task. He definitely deserves an excellent rating!
Janette Hill
4 months ago
I can't say enough about how wonderful the service was. Israel, the customer representative and Manny who worked on the car were both terrific. Caliber Collision will be my go to place if need this kind of service in the future, and I'll recommend highly to friends. Thanks so much.
Claude Sauviat
2 months ago
Israel was awesome. Got the bumper replaced and painted in 2 days instead of a week like the original estimate thought. Car came back washed and vacuumed. A+++
Brandy Morgan
a month ago
Great service, Israel kept me informed. I didn't know you can return your rent vehicle to Calibur Collision, so you don't need to drive all over the place. Since CC works directly with my insurance, I didn't have anything to worry about. I was given OEM parts, not after market. I had gone another place before, the work was shotty at best. Hopefully I won't get in anymore accidents but if I do, I will go to Calibur Collision.
Deborah DeSantis
5 months ago
I appreciate the professional and considerate customer service. Thru text messages, they update you almost daily. And the work they do gives you a car that rivals a brand new one. A perk - if you need a rental car Enterprise will pick you up at Caliber and pick your car up from Caliber when the work on your car is completed. They are the best!
LESTAT WESTON
a year ago
Caliber did a tremendous job putting my car back together after an accident. It looks and drives brand new. They communicated well during the process and were personable.
Sea Chi
2 months ago
You guys are the Best! You made the entire experience seamless and you took care of everything quickly and easily. My car looks better than before the accident. I highly recommend Caliber Collison. You took the stress out of a stressful situation.
Blake A
a year ago
I can't say enough about the team at Caliber on Perez Rd.The entire team was welcoming, professional, knowledgeable, communicative, and overall AWESOME.I see people complaining about how long the parts took to come in but none of that is due to Caliber. Because of Covid, things are on back order but our rep Israel was always on top of it. He reached out to all of his contacts on numerous occasions to make sure that they could get all the parts in, in a timely manner.All in all our car came out looking like it never even got into an accident! That's how good their work is!The team at the Caliber on Perez Rd. we're so great to work with and I would HIGHLY recommend them for any repairs you need!!!Service: Body & Trim
Sarah
2 years ago
Best experience I ve had yet in this industry and I ve had my share of experiences in my lifetime. Christopher was very knowledgeable and honest. We got regular updates about each stage of the process. The woman at the front desk answered my questions pleasantly every time I called. I even had an issue getting my insurance to respond about a repair and caliber reached out on our behalf to get in taken care of. I had fender, bumper, and radiator repairs done on my 2020 Chevy Traverse and it looks and rides like new still. Great service y all. Keep it up.
LaToya
2 years ago
Dave and the entire team at Caliber Collision did a wonderful job. They made my vehicle look brand new after having the front bumper ripped off in an accident. Dave kept me updated during the entire process and answered all of my questions. I highly recommend them. The photos are my before and after.
TDC Beard Co. Customer Service
4 months ago
The staff at Caliber Collision is very pleasant and went above and beyond to answer all my questions. I am confident that I can trust them to do quality work. Highly recommended
Linda Valenzuela
3 months ago
We never had to call and check status of our vehicle, because Isreal had always called us every couple of days to let us know the status of vehicle. And our vehicle was done on the estimate date given, which we got back like it was brand new. Thank you Isreal .
Deshonte Thomas
5 months ago
I give it a 10. I came in a received great customer service. Ms Linda helped me right away and kept me laughing and had a great conversation while I waited. I didn t stay long because the service was great and very pleasant. 10/10 for me
amber rayne
5 months ago
I had my Civic fixed at this location, and they were impressively quick in completing the repairs. Jacob, the manager, provided exceptional assistance and addressed all my inquiries with a high level of professionalism.
TSA_K_TUO GAMING
3 years ago
Highly Recommended. They re very professional, fast, and respectful. If you go their ask or try to get Alicia Thomas. She explained everything to me and broke things down as best as possible. She took a bad a bad situation and made it better. Thanks Caliber Collision for everything you ve done.Services: Tires, Painting, Body & Trim, WeldingServices: Tires, Painting, Body & Trim, Welding
M Tsao
3 months ago
This is my third time for body work at Caliber. everything was outstanding, professional. Hector was my serviceman. he was wonderful.
Shawn Hecker
3 months ago
If you need collision services do not waste your time with the other companies in the area. They are amazing and keep you informed through the whole process and get you back on the road on the date promised!!!
Logan Foster
3 months ago
Shelby was great and very professional. Shelby s communication was amazing and she was a big help. Thank you so much Shelby!
Keithon Gavin
7 months ago
Do not bring your car here for repairs. Cory was my first point of contact about my car and he told me lies on top of lies about the progress of my car. My car stayed in the shop for two months. I never complained and tried my best to be patient about the process but this place will stress you out.When I finally got my 2019 Kia back there was ants all on the inside, but they claim they detail and cleaned the car and don't bother asking to speak to the GM he is no better. I plan on sending emails out until I reach someone who can hold these individuals accountable.
Adam Hendricks
9 months ago
I thought I'd never say this of a chain body shop, but this was the best repair experience I've ever had - by far. Hector was communicative, transparent and helpful. Doug's team did an amazing job on the body work. It was such a painless experience, which is a crazy thing to say - given that dealing with a repair is such a financial burden and time suck. But these guy went above and beyond, making the experience beyond any sort of expectations.
mayra felix
2 months ago
Service was great fast and would recommend to anybody in need of auto/car repair!
Kasey Daniel
5 months ago
10/10 recommend. Great customer service, great quality of work, everyone was very professional, I was kept informed through the whole process and whenever I had any questions the staff was able to give me a knowledgeable answer.
Reginald Chandler
3 months ago
Shelby was the best !! I would highly recommend asking for Shelby , she made the process of my repairs so smooth and easy ! Go Shelby !!
Maria Franco
10 months ago
I had an amazing experience at caliber collision. They took care of everything perfectly and left my car looking brand new! Very happy with my experience. Hector was extremely helpful and knowledgeable in ever aspect possible !!!
Debbie Holloway-Dispain
3 months ago
Great service and awesome turnaround time. Shelby made sure my car was back to 150% when I got it back.
Eric Rivera
9 months ago
Overall great experience! My car looks like the damage was never there! I got constant communication from Hector. The office staff is also super friendly and pleasant. Highly recommend this place for an exceptional experience all around.
Karen Stranz
a year ago
3 months ago my husband rear ended a car on the freeway at low speed, however the damage was pretty extensive to the front of our car. Caliber Collision did a lot of work, replacing front fenders, hood, etc. They also replaced the radiator and numerous other things. You would never know that it had been in a wreck! The Manager (owner?) was very nice and knowledgeable. The receptionist was helpful and efficient.We were kept up to date with the progress of our repairs and they were done in a timely manner.This morning I called regarding the air conditioning, blowing warm air, the manager had me come in the same day and it was fixed in about 20 min.We have enjoyed the interaction with this company and if we get in another wreck We re going there!Services: Steering & suspension repair, Electrical, Body & Trim, Battery