Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Erica MK
3 months ago
I gave two stars because the facility is nice and the salesman was too. Very informative about the app and point system. HOWEVER the part was wrong! When people come in they re most likely in distress and depend on you guys and hope that the part is right. Do better with that.

  Jan Church
4 months ago
One of the few places with great customer service these days. I showed up 30 mins before closing with a dead battery. It s the night before Thanksgiving and I have travel plans tomorrow. I was expecting to get turned away because it s so close to closing, or at least get a rude employee angry about not being off work yet. I was SHOCKED to find neither situation. The employees helped me immediately, knew exactly what to do, checked and replaced my battery in less than 15-20 mins, made sure all locks and windows were working before I left, and wished me a Happy Thanksgiving. I haven t seen this kind of customer service since COVID started. I forgot what it was like. I m so impressed I decided to write a review about my excellent experience. This is rare these days.

  Montanna McGinnis
5 months ago
Brandon was so helpful when it came to getting me a battery installed! Never once got irritated that he was having to help! I will back for anything I need for my car!!

  John Simmons
4 months ago
I would rather go to a junk yard in the middle of the desert than go to the advance in Monroe for anything at all. If they were the only parts store in the world, I would rather go by a new car than order a part here. The general manager is the absolute worst person in the world for the responsibility that she has. She is the most rude, most unpleasant, and unprofessional person I have ever dealt with, period.

  Michael Smith
2 months ago
My new store . Very hands on and knowledgeable staff. Friendly 12/2/2023 still loving them They Can take care of you too!Update 2/5/2023My daughter lost Her oil cap.2007 Toyota yaris. Guess who had it in stock. I love this store

  Jennifer Whatley
5 months ago
Michelle and Tony was a wonderful help when it came to me returning and purchasing. They never got irritated even though customers were coming in. Thank you so much!!!

  Tommy Conner
9 months ago
When you pay for something with (CASH) and you have them order it for you and when it doesn't show up and they tell you the product has been discontinued and they say we will give you your money back, ok that's fine, but when you get a store merchant card and not your cash back, meaning you still don't have your money in hand to buy a similar product somewhere else, this is not the first time I've had this issue, the cashier was not any help. She stated she just started, Rick sitting at the commercial side desk. Said he would help me, but yet I stood there another hour waiting to be helped, because he was enjoying the conversation with another employee and someone else outside of the store. Rick really needs to be fired, Not very happy at all, I would love to give this store a negative 50 star rating every one needs to be fired and away from customer service except for crystal, she's very helpful and knowledgeable and she should be in charge of this store, the Monroe store is in need of better employees, I will be contacting corporate office about this matter,

  Hunter Rollins
8 months ago
95% of the time I frequent this store the employees have no clue what is going on. I ordered a tie-rod end that ended up being defective, called the store and talked to a woman - explained the situation (also note I told her I had a part number and she said that wouldn t helped and asked for my year make and model) and she said that she did not have one and I would have to come into the store and order another one to validate the warranty (I know this is false, because I worked for AAP recently and know you can order a part from another store with no deposit), so I say okay anyway and take the ball joint down to the store, she then says that because I ordered it from another store there is nothing she can do and I have to handle it with the other store (again, I know this is false, because I ve not only done it myself, but I ve had transactions searched from external locations numerous times with 0 issues). This has since sent me on a wild goose chase to find somewhere else that has the part in stock, so I can get my truck back on the road and go to work.PS: I forgot to mention she asked the CPP and he told her I was on my own as well after I KNOW THAT IS NOT TRUE.Do better, hire knowledgeable individuals, and teach them how to do their job.If I could give this negative stars I would.

  Stephanie Askew
5 months ago
Justin was absolutely amazing in helping me today! He was quick, efficient and very helpful!

  Lisa Bennett
6 months ago
They are the best! Such friendly employees, also very helpful! Definitely make us feel at home! Love em!

  Chad MaGwire
5 months ago
Brandon was very helpful, had a great attitude, and made my experience enjoyable.

  Melissa Brown
a year ago
My boyfriend bought parts for his truck and they ended up not being the right size. Advanced Auto parts was more than willing to give him a full refund and helped him figure out the correct size that he needed. Great customer service with very knowledgeable employees. We will definitely be back!!!

  Dylan Henry
7 months ago
Friendly and knowledgeable staff. Always happy to help and always on time with pick-ups and delivery

  William Jollay
a year ago
A new hire Tony miskin was so helpful, he told me everything I needed to know, best part available how to do it and even offer loaner tool if I needed it. He is so knowledgeable you'd think he was a certified Technician.

  Felicia Tommasi
9 months ago
Poor customer service! Was first given the wrong part for our car. When we tried to return the wrong part we were basically accused of trying to return a used part. We did get our money back but being treated like we were we WILL NEVER GO BACK!

  YaBoiKrypticck
2 years ago
The lady that helped me was great. The gentleman however wasn't very helpful. He didn't know how to help so he had no solution or suggestion. When we as women come to a man for help it's because we actually need it maybe be a little more considerate next time, or maybe he shouldn't be working for an auto parts store if he doesn't know what he's doing.

  Steven Durocher
5 months ago
Excellent customer service. Polite. Friendly.

  Dena Thompson
4 years ago
The workers here was super nice and helpful. The lady that helped me got tickled when I just had to hand her my phone with my activated husband( not at them, at the car) and she got what he needed and was so sweet to me. I wish I thought about getting her name so I could shout her out. Awesome experience

  Shmon� Samedi
5 years ago
Great customer service and very helpful and knowledgeable staff. Tanya replaced my battery and tie down, a part I didn't know was missing. There are a few other part stores in Monroe, but go here first. It will save you time and headache.

  Alonzo Medina
3 years ago
Went to this location on a Thursday to get what I needed for a project on Saturday. They didnt have the item I needed so the associate assured me that if I ordered it I would get it Friday by 3:30 pm. Sure enough Friday came and item was not there, then they said it would be here later on at night, well ANOTHER LIE because item was sure not there AGAIN. Well this time they said the truck would be there in the morning at 8:00 am with item. ANOTHER lie, I called 10:30 am and Ofcourse ANOTHER LIE, now my item will be here after 1:00 pm. I honestly recommend NOT shopping here, they will lie and lie, and in the process mess up your big or small projects that you might have like they did to me. Gk somewhere else where they have the stock you need and not liers, wasted my time.

  Joshua Kundla
6 years ago
I have been to this location once and will never go back the two gentlemen working were younger when I walk in they are chatting it up with friends who did not work there. I was not acknowledged when I walked in I went out of my way to interrupt there conversation so I could find the part I needed. Then he couldn't tell me exactly what part I needed. With a computer in his face. The staff here is rude and not very knowledgeable on what they sell. I recommend going to another auto part store.

  Ashley Matthews
4 years ago
Had what I needed actually in stock. Very helpful staff. Often part stores can act like you're a bother if you don't know "mechanic lingo". Did not experience this here at all. Very pleased.

  kylee bradley
5 years ago
I went in looking for a back light bulb for my car because it was blown. The gentleman at the counter looked up the size and told 3157. After purchasing the light bulb he told me to be sure that the lightbulb was blown before opening the package because once it was opened I couldn t return it. A couple days later, I went to changed my lightbulb and it was supposed to be 3057. Therefore, I did not open the package. I was unable to find my receipt, but when I asked him if I could return it by then looking it up by card, the worked basically accused me of being a theif. He said he couldn t return it because for all he knows I could ve taken it right off the shelf, after I even told him I could show it to him in my bank records where I purchased it. Usually, I shop at Autozone anyways, but I will for sure NEVER shop at another Advanced after being accused of being a theif.

  Jennifer Jones
2 years ago
Hi this is is Terell Jones can you please send me advance auto parts hat shirt 4x sales ad through mail to me Terell jones 978 Tall oaks ln Monroe ga 30655 have a great day advance auto parts I appreciate your help and support and kind nice to me I give you guys a gift letter from me and my mom

  Ryan
2 years ago
Exelent service!! Quick and friendly. He put my wipers on in a minute . He was super nice. Will definitely go back there

  Bobby Breedlove
a year ago
It s after 8am and the store says it opens at 7:30 but no sign of life here. O Riley s is open. Go there if u want parts.

  SamRob15
6 months ago
Fast easy , good customer service

  Jovi B.
6 years ago
These men are dumb as hell and very lazy...I went there to have my bulb replaced...the tall black guy stated he couldn't replace my bulb due to the way my van was set up...I took my service to O'Reillys and they helped me and changed my bulb in less than 5 minutes with no problem. I will NEVER go to Advance Auto again. The customer service stinks and the bombs are sorry in there. O'reilys is WINNING & I will get this word around to anyone that needs car parts.

  fatback middlebrooks
2 years ago
It was good they helped us out with our car problem an loaned us there tools great staff .yall keep up the good work yall

  chris_kim051613 brown
5 years ago
Went in there twice and told them exactly what part I needed and what it was for and still each time I walked out with the wrong part. I went back to speak to the manager on duty and he told me to have a nice day so I took my service to oreilleys and got exactly what I needed the first time