Legacy Ford Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Franklin Mcdowell
5 months ago
The service person was very professional and knowledgeable about the issue with my vehicle.

  Mark Schubert (Chief)
2 years ago
Brought my truck in for Recall service. They said they couldn't touch it with a tuner. It was easy to Uninstall (bully dog gt) and they waited for me to get that done. Called me right after I left it and said their forscan still shows a tune. We'll see what happens.

  Luis Martin
a year ago
This dealership is a bunch of thieves, took my truck in that broke down. It was in their possession for a month, after purchasing new truck went to get my personal belongings out of old truck and found they stole my YETI Cooler and my Oakley sunglasses. These thieves want to hide behind their we re not responsible for lost or damaged personal items sign, but it s not like I left my truck parked in the ghetto and someone busted my windows. These thieves have the keys, went in my truck and stole my property and all they can say is o well, we have signs that say don t leave personal property in vehicles. Go somewhere else people

  Christopher Mayo
4 years ago
Vehicle has been sitting there for over a week now. Problem was diagnosed on friday, parts supposedly ordered overnight Express, I was told they'd arrive on Monday. Some parts arrived but not all on Monday. I was never actually told when the other parts arrived. No communication what so ever. If I have to call you everyday to check the status then after this experience I'll be taking my ride elsewhere. Each day a different story. On Wednesday they said it'll be ready Thursday or Friday, so friday comes and of course I have to call them to ask what's going on, to be told now.....it'll be ready Monday before 10 am. Wow, when I buy a vehicle I expect better service than this. This is highly unacceptable!

  Laura Clark
4 years ago
I brought my Ford Edge in due to a clicking noise. They diagnosed it as a torque converter in less than 24 hours and took them an additional 4 weeks to fix my vehicle. If I m being honest that part didn t really bother me...I would rather it take them longer to fix something correctly than to do it halfway. The problem with that is...after having had my car for 4 weeks they didn t do it correctly. Last Sunday, I was driving and heard a metal shifting noise...thank goodness I decided to have a REAL service team look at my car - apparently Legacy Ford didn t put the motor mounts back in my car and my car was at risk of LITERALLY falling apart. Four bolts were missing and two were loose. You are literally risking vehicle and life if you take your vehicle here to get serviced!

  Roberta Lee
2 years ago
Came in for an oil change Bad customer service in Quicklane Department. Service department was very helpful and respectful. Their ratService: General repairs & maintenanceService: General repairs & maintenance

  Darrell Waters
4 years ago
We were stranded while pulling a uhaul trailer full of belonging when our F250 diesel truck had issues. Scott )service writer) and Tony (diesel mechanic) helped us get on our way - thanks!

  Aden Bogue
a year ago
Good service in the parts department.. It's a shame Ford doesn't support their non-new vehicles.

  Evelyn Avis
2 years ago
We had a contact issue but work done and friendliness of all interactions very positive

  Min. Earl Respert
a year ago
Great service. Didn't have too wait for 2 plus hours to get service.

  Kevin Malone
2 years ago
Was able to get to recalls done in 15 minutes.

  Mike Nichols
4 years ago
Customer service in the service department is severely lacking

  Sherry Cheney
4 years ago
Sid great repairs on my truck

  JP
a year ago
No help.

  Victoria France
3 years ago
Friendly service and very helpful

  Nigel Welch
4 years ago
Friendly knowledgeable staff

  Rodney Bettis
a year ago
BCM update

  medgar willis
2 years ago
Very professional

  perry hill
a year ago
Professional!!