Service Street Auto Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Zak P
2 weeks ago
I recently visited the auto shop for an oil change and tire rotation, and I couldn't be happier with the service I received. From the moment I walked in, the staff greeted me with warmth and efficiency. They wasted no time in getting my car into the bay, and before I knew it, they were already hard at work.The speed at which they completed the job was truly impressive. It felt like they had a magic wand, because in what seemed like no time at all, my car was ready to hit the road again. Not only was the service fast, but it was also done with precision and attention to detail.What sets this place apart is the genuine care they have for their customers. Throughout the process, they kept me informed and made sure I was comfortable. They even took the time to answer all my questions and offer some helpful tips for maintaining my car's health.Overall, I can't recommend this auto shop enough. The combination of great service, speed, and friendly faces makes it a top-notch choice for all your car maintenance needs. If you're looking for a hassle-free experience with a smile, look no further!

  Patty Berry
5 months ago
Went Friday to get a simple oil change. Everything good until we got home. My son text me and told me that my car had a puddle of oil under it. So we took it back up there and they said the plug gasket was bad and said they replaced it free of charge but that I had several other leaks. My car has NEVER leaked anything. We got it back home and this morning woke up to another puddle of oil. I m taking it back up there and hoping they make it right. But I m afraid to drive it the 4 miles up to the shop.Service: Oil change

  Leah Valvano
5 days ago
It is difficult to find a car repair shop where I don t wonder if I m being taken advantage of. Not only was Service Street recommended, but I also feel comfortable. Today they did a brake inspection and told me I didn t need work! Honesty is so appreciated. And they have great coupons :-)

  Karis Hackmann
a week ago
Would not recommend this place. Every time I took my vehicle there something else broke Went to get an oil change a few weeks ago and noticed oil leaking all over my driveway when I got home. Took it in and they told me nothing was wrong. After asking them to look at it again, they told me it was a brake fluid leak and the caliper needed replacement. $800 and a few days later my engine starts knocking with a check engine light on. They wanted $100+ to run "diagnostics"". My brakes also will not stop squealing after they replaced the pads and rotors last year. I took it in multiple times and they were never able to fix the squeal. I won't be returning here.

  Tatiana Davis
a month ago
Jeff, Cole, Ally and the other guy (Idk his name) but he has a beard with glasses we're all very nice. Jeff consistently updated me about my car and the work they were doing. He replaced one of my tires at no charge. Everyone was very knowledgeable. They offered rides via Lyft. They were AMAZING. I am going to them for all my car issues forever!! I highly recommend Service Street!!

  Daren VanArsdale
3 months ago
Parker was willing to go beyond the call of duty when I pulled up took him out of his working environment to come check something for my vehicle. I really appreciate with that young man did he didn t have to do it and then I met this nice young lady Ali service was excellent. I appreciate service Street full service auto repair you have to come here.

  S.T. Entertainment & Reviews
11 months ago
Nick King is a great manager and edited updated review today 5-11-2023. They continue to provide excellent service!! Thanks team. I've been going to this location for several years. Prior management was maybe questionable on up selling but the new staff Kevin and Nick are great up front. I've been very pleased and they never try to sell you something you don't need. I've been through about three or four of the oil change packages and always been satisfied. The automotive repair industry is a tough business but these guys have been good to me. We take all 5 of our vehicles there. Customer waiting room is comfortable clean has a TV coffee tea and snacks. Just awesome.

  LeShai Renee' Hunt
4 months ago
Great service! Very clean environment! Jeff really took care of me and Bert! All the other staff members were very welcoming, as well! The service was smooth and fast! 5 stars all around!I m so blessed to have found this place!!Oh and it s in a great area with lots of stuff to do if you don t want to go home or wait in lounge.

  Brad Winsted
6 days ago
Quick, convenient, efficient and honest. Explained as all aspect of work. Prices are fair and upfront. I always bring my RAV Toyota here for service.

  Paul Watson
5 months ago
DISHONEST!I recently had my REAR brakes replaced here, so I was confused when I heard sounds like they were worn ONLY 20k miles later (normally brakes last 40k+). I brought my car back for them to inspect and they told me they would warranty the brakes IF I let them replace the FRONT as well, because "both front and back brakes are worn and scoring the rotors, and needed replacement." I was confused because I replaced the front brakes myself 9 months AFTER they had replaced the back. When I asked, the guy told me it was because "this car model brakes harder in front, so they wear down faster." They quoted nearly $600 for the front brakes and would comp/warranty the back (IF I let them do the front).I am glad I decided to sleep on it because the following weekend I removed the wheels and checked the brakes myself. The back brakes that Service Street recently replaced were completely worn and metal on metal on one side heavily scoring the rotor. Strange that they were so prematurely worn but it was as I was told. BUT the front brakes and rotors were perfectly fine with at least 60% of their life left; this is completely contrary to what Service Street told me.Long story short, their "professional" brake job didn't last half as long as expected. And when I came back, they lied to me about the condition of my vehicle and solicited for more money. I had been a customer for years, never again.I took photos of the front pads that they claimed were scoring the rotors. As you can see, plenty of padding left. (so of course the front rotors were smooth/fine.)

  Bryant Bell
10 months ago
As a Level 7 Google Local Guide, my review is solely based on the Emissions Testing they offer. I cannot speak to their work. However, I drove to this place to have my emissions completed. When I arrived, both lanes for the Emissions Testing were blocked by unmanned vehicles. Normally, emissions testing is a drive through experience. However, when I enquired about the testing with one of the mechanics who happened to be standing in the bay. He told me that you have to go inside to the service desk to have your emissions done. This made me think that they want to get me in the shop, out of my car, so they can do an inspection on it and find problems they can fix. When I need to have emissions done, I'm not searching for a mechanic. I prefer in and out, like Dekra provides. I don't prefer to use places that offer mechanic services to complete my emissions testing because they have the potential of offering additional services that may not have been needed. It appears they are not serious about offering emissions. They appear to be using the emissions testing as bait to offer customers other services. Because of this experience, I am now a bit skeptical of how they might treat my wife or my daughter if I sent them to have Repairs completed.

  Tanya Meadows
2 months ago
Originally thought I had great service, but little did I know these guys lied to me about the fan/blower they installed being a certified BMW part. The BMW dealership service shop verified Service Street had infact been untruthful "in writing." Service Street's aftermarket part failed in my car after 3 months of Service Street's installation after rodents had chewed the wiring. When the problem continued and i brought my car back - per their warranty, Service Street said the part they had installed itself was fine and then actually referred me to a BMW service center to look for further damage done by the rodents behind the dash as to why the problem continued. Upon taking my car to a BMW dealership service center, BMW found no other damage to the wiring anywhere and verified it was in fact a faulty part installed by Service Street.When I went back and told Service Street, they told me to tell BMW to put my car back together (after having paying BMW to do the work Service Street was supposed to do to begin with) - "except for replacing the blower fan", and bring my car back to Service Strret again and they will replace with another fan/blower.Say Whaaaaaa.....Are you kidding me Service Street(???)You lied to me to begin with, deferred the problem for someone else to find the issue, and now that they found the problem was actually your fault -you want me to come back to you for another aftermarket replacement on that part. This was the most ridiculous response they could've given me.It felt like a slap in the face. I am not a mechanic, but I am also not that stupid!!I am currently working to get reimbursement from them for their shoddy work and lying to me. If they take care of their customer and do the honest thing, I will change/update my rating to reflect them doing the "right thing", but at this point - nobody from there has called me back as the lady at the desk promised me 2 days ago that Nick would be in touch with me.This place makes me lose trust in local auto shops altogether.Horribly disappointed, andShame on them!!! Be aware of these guys!!!I have the part BMW removed to prove Service Street's part was not an authentic, and certified BMW part (as Service Street originally told me when after I asked first about the part being BMW certified and authentic, and allowed them to do the initial service). I will take the part with me when I go back in to try and talk with them again about my issue.I will update my final rating here once I go back in to try and find and speak with their manager (Nick) again - to reflect the final outcome.Final outcome was even after all of that I just endured with them, they still failed to do the honest thing.Said their District manager would call last week.Also said they would reimburse my money.None of that happened, so I couldn't be more disappointed in a local auto repair shop than I am right now with these folks.

  Gwen Somerhalder
4 months ago
The people here were very accommodating, friendly & knowledgeable. I had a small repair they quickly got me in without an appointment and fixed the issue. Great prices, no sticker shock! I highly recommend them for your maintenance & repair needs.

  callie campbell
4 months ago
Marietta service street had really great costumer service. They took the time and told me everything that was wrong with my jeep and listened to be talk about the issues. I never once felt rushed or like they were rushing just to get through everything. They took the time and fixed my jeep. I recommend going here if you are looking for a shop.

  tajea boyd
3 weeks ago
Oil change, brakes and tire rotationGreat people and service! Quick and very knowledgeable about the servicing you re requesting. Would definitely recommend for people to come here! :)

  Sal Valdaro
2 weeks ago
Great customer service! The mechanical issues were addressed correctly. Jeff kept us in the loop throughout the process.

  Eric Gunsallus
2 months ago
$1,000 for a battery and an oil change! I took my wife's X5 to them with a check engine light on with poor HVAC cooling, and to change the oil. They changed the oil, and then called me the next day and told me that my battery was bad which was causing my check engine problem and could be the cause of my HVAC issue because the car has an electric compressor. I paid them $1K and the light was back on the next day with noise and poor cooling. The bad part was that I told them what the code was (POCE1 - Electronic Expansion Valve stuck open), they kept the car for a couple weeks and said they couldn't see a check engine light or code in the system and there was no noise that we described. When, I picked up the car there was an inch of pine straw all over it and was told they didn't know how to help me and I should take it to a specialist!

  Lance Edwards
4 months ago
I used them for checking emissions. It was super easy and quick! Walked in and they were very nice and immediately took my vehicle back. Recommend for sure!

  Cresta Christensen
4 years ago
Take your vehicle here! The staff was very welcoming and approachable. Unfortunately, there s always a risk that your mechanic will try to up-sell service (like tell you that you need a new alternator when it s just a bad spark plug), and it seems even more risky when you are female. That was not the case here. In fact, I THOUGHT it was the alternator but it was a simple faulty battery terminal. They changed it quickly and were not intimidating at all. I took another vehicle to them to fix and, again, it was a good experience. The prices are right around average (just slightly higher than a neighboring auto-shop) and they got us in and out quickly.

  Justin Fednander
3 months ago
My 2018 Kia Optima was 2 weeks in the dealership and they couldn't figure out the problem that was causing the noise. Service Street had my car LESS THAN 48 HOURS and had it repaired under my extended service agreement. They've definitely earned my business.

  Barry Moore
a month ago
Over all you did a good job although I thought the labor cost were a little high. ( I supplied the parts for the tune up ) . However when I got home and looked under the hood the plug wires were not put back in the little clips .

  T Cash
6 months ago
Had an emergency tire issue yesterday and they quickly fit us in and solved the issue and didn t charge us! It was late in the day and 2 other companies in the area told us no! They were professional, Clean waiting room and staff was so sweet! Thank you for helping us in a pinch!Service: TiresService: Tires

  kerri bessinger
4 months ago
Great service and people! Parker was great at getting out a tough nail and patching it up. I didn't know there were places in the Metro who would do that for no charge...made me feel like I was back in small hometown. Thanks guys!!

  Aaron Caffey
3 weeks ago
I have been to this shop several times and they always do a great job. I will continue to have vehicles serviced here without question.

  Mr. Barnes
4 months ago
Every experience I have had with these amazing people have been outstanding! They are so nice and considerate and they are definitely experts!!!! They have great service and fast! They are very affordable and do top notch work! I m never going anywhere else!!

  Ram Sundaram
8 months ago
Took my car in for a free wheel alignment check. They performed the check and reported that the alignment was in spec. Really appreciate their honesty and Joe s courteous service! The check was quickly done without having to wait a long time. I requested for a first time welcome visit discount and Joe said he would honor it. Clean facility with excellent service!

  Richard Brown
4 months ago
Service Street performed service on my Audi Q5 today and Saved me hundreds of dollars! This was my third visit to Service Street and I will continue to patronized. Shout out to Alley for her professionalism and attention to detail!!

  Ryan Parker
5 months ago
Fantastic and honest service. Thought I was in for an expensive repair but the team found a cheap and easy solution to get our ride back up like new! Ally was awesome to work with.

  Angela Ritter
5 months ago
AMAZING STAFF, FAST SERVICE. Was in town visiting & desperately needed an oil change. Popped into Service Street & an hour later I was out the door & on my way. I appreciate the help as a walk-in customer from out of town. DEFINITELY RECOMMEND!!Services: Air & cabin filter replacement, Vehicle Inspection, Oil changeServices: Air & cabin filter replacement, Vehicle Inspection, Oil change

  John Deshotel
4 months ago
We have been using Service Street since we moved here in 2015. They are a FULL service one stop shop. They are trustworthy and professional. All of their work is done neatly and timely. You never WANT to go to the mechanics, but IF YOU HAVE TO call Service Street.UPDATE: 11/5/2023 I had a problem with my car (scared me to death).Again, Service Street provided the repair service, sent me home in a rideshare so I wouldn't have to wait and gave me the car back THE NEXT DAY running like new Jeff, I sincerely appreciate you and your S.S. Staff Services: Electrical repair, Tires, Steering & suspension repair, Air conditioning, Auto maintenance, Battery