Safelite AutoGlass

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Heather
5 months ago
I had a pleasant experience at this Safelite despite a rocky start. Had to reschedule twice. First time because they couldn't come to me (had something to do with the make and model of my vehicle), second time because the windshield they had for my vehicle was scratched and they needed to order a new one. On my third appointment everything went perfectly. I did some work in their waiting area while they replaced my windshield. It looks great! The waiting room was clean and comfortable. Staff was very nice and professional. I was there approximately 2.5 hours. They have workstations available for those waiting. There's also chairs and a TV. They offer free beverages and snacks. Clean restroom.

  Cynthia Lynn Adams
4 months ago
Reginald did a stellar service on my Camry. It was a good and pleasant experience working with Safelite Autoglass. The replacement of my broken windshield was a smooth process, and my insurance was very helpful. I will refer them to my family and friends. I plan to return with my other vehicle. Thank you so very much. Perfect job!

  A G
2 days ago
Great experience. Easy to book an appointment and get a quote through their online system. They had our windshield replaced in about an hour and did a great job!

  Hailey Boudrie
4 days ago
This is actually the worst experience I ve ever had at any car-related appointment and the process has been laughable every step of the way. Safelite is a joke. Their incompetence is honestly unmatched and they cannot seem to do anything correct or in a timely manner. Safelite in general has been horrible, but this Marietta location has been especially awful. There have been issues with their communication, lying about the service and process, not following through with their promises, dragging out this process (2 months and counting currently), and horrible customer service just to name a few. After this process I can confidently say I will never work with Safelite again. They definitely ruined it for me!

  Jim Meade
3 weeks ago
Helped a friend drop off their car for a windshield replacement. Easy to get to. Staff was very helpful. Originally told it might take all day, job was done, professionally and correctly, in 2 hours.

  Robert Strickland
2 weeks ago
Safelite call center worker straight up lied to me. I scheduled an appointment for a windshield replacement. I dropped off my car in the morning. I called at 3pm asking if it was ready, the employee said "I see them working on it right now, it will be ready within an hour". When I arrived an hour later, they hadn't even started on the replacement, so I canceled my appointment and took my business elsewhere. Why would they lie about something like that?

  Shannon Holdorf
3 weeks ago
I had an appointment set for almost 2 weeks, the day of service they tell me they don t have the glass. Well you read the message. Good morning, my name is Tiffany with Safelite. I am reaching out to let you know we did not receive your glass. We will be reaching out to reschedule. Now what does that mean? This place is a joke.

  Grizzly Forge
5 days ago
Unbelievably amazing service and a pleasure to work with. Came in with multiple issues with both front and rear windows on my truck and received top notch service. Team went above and beyond. Can t recommend enough

  Dave Cunningham
5 months ago
Required 2 visits to my home and a visit to store. First replacement windshield was broken in transit. OEM windshield costing over $2,000 was finally installed and technician had to go back to shop to get correct calibration equipment. After installation new car dealer (this is a 2023) stated that rain sensor was not calibrated and charged $200 for proper calibration. Safelite would not reimburse this charge that was due to their incompetence and negligence.Service: Auto windshield replacement

  iad tar
a week ago
No alive people answer the phone at all. I tried several locations of this Company; all calls go to the same message. They are too cheap to hire alive person.

  William T. Dorsey
a month ago
Incredibly fast, friendly, and pleasant! I was not looking forward to dealing with a broken windshield but these folks made it painless! All automotive businesses should operate like this!

  Augusta Preston
3 months ago
Leroy helped me out so much. The whole team, from the front desk to the people working on the cars, work really well together to get the job done in a fast manner. Which was greatly appreciated!

  Jerry Ervin
6 months ago
Been there 3 times and my window is worse than when I started. They got bad info from the leasing company the first time (not their fault). Second time ordered the wrong windshield. Third time, I sat there for a half hour only to learn they hadn t ordered the windshield yet and I was waiting for it to be delivered. Not very respectful of their customer s time. Nice people but I won t be recommending them. Windshield still not replaced BTW!Service: Auto windshield replacement

  Paul Thomas
3 months ago
Fast. I was in and out with a new windshield. Told me everything up front about the repair process. This is the way a business should operate. Feels like I got more than what I paid for.

  Zoie Smith
a week ago
Horrible customer service. Can t get in contact with store directly as no one picks up the phone. People are already dealing with the inconvenience of a damaged car, so why would you make things more complicated? I d give 0 stars if I could.

  vanessa m.
a month ago
Did the mobile repair option, it was quick! Jospeh ,the technician, was also super sweet and helpful. Will recommend to family & friends!

  Erin Riley
6 months ago
Made my appointment to get my windshield replaced and on drop off day I get home just to get a call that they ordered the wrong windshield.. not sure how when they had all of my vehicles information. Save your money and take your car to its respective dealership

  Mauricio Giron
7 months ago
Better options locally or go to another Safelite locationIssues:1) Don't pick up the phone2) Can't confirm appointment with them b/c they don't pick up (for you or their own customer service)3) Customer sevice may change your appointment date without notification or phone call from them or shop.4) Indifference of shop staff to mistakes made by them or customer support5) unwillingness to correct their mistakes (they'll do it when it's convenient for them). E.g, shop blamed part not being available for having to reschedule two additional weeks out. Contacted the dealer (who would provide the part) and verified it was in stock.Ultimately, they'll tell you whatever to get you to go away and come back when it's more convenient for them.After being cancelled on last minute twice, I changed safelite service location and had no problem getting my repair done timely. I'd avoid the Marrietta location if possible.

  H T
8 months ago
First of all if you want call them good luck with that because nobody answered.Second I give them money but I still waiting 1 week to fix my windshield they don t have window for Acura is not crazy ? So far rescheduled 3 timesServices: Installation, Auto windshield replacementServices: Installation, Auto windshield replacement

  Jayson
a month ago
I had an appointment at 8. Three hours later they informed me that they cracked the glass installing it and that they need to order a new one. 6 hours later I'm still here.

  Natasha Davis
8 months ago
Having a windshield replace is a daunting task but LeDeja and her staff are ROCK STARS! Professional! Quick! Great Customer Service! Thank you for a stress free experience!Service: Auto windshield repairService: Auto windshield repair

  Robert Foster
7 months ago
Made appt a week in advance. Arrived for appt and was told 90 min to 2 hrs. But, just thirty minutes later, I was driving home with new windshield.

  Bill Brown
5 months ago
The employee who waited on us was very helpful and professional. The store was clean and comfortable.

  Md. Saleh Akram Bhuiyan
a month ago
They took care of my windshield and took like an hour

  Alan Bednarz
7 months ago
No call no show for appointment. Cant even get in contact with them. Their own call center cant get anyone on the phone either.

  Nicholas McDearis
7 months ago
Very professional operation here. They did a great job. Clean, nice employees and great work.

  Jacob Miramontes
a month ago
Quick and very straightforward repair

  Ocean Lapis
8 months ago
In and out in less than an hour.

  Jack Ryan
7 months ago
these folks are the best!

  Braden Walker
a day ago
This is my second time with Safelite. The first time they came to me. This time I went to them. I arrived a few minutes early for a windshield replacement and was out in just about an hour. Excellent experience. 5/5 cracked windshields. Would replace again.