Craig Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Alexander Martin
6 months ago
We bought our 2006, 200k mile Sequoia at the end of last year and were looking for a good local mechanic we could trust. I ve taken the Sequoia to Craig Automotive 3 times this year for various repairs and maintenance and all 3 times I ve been impressed with the workmanship, honesty, speed, and cost of this shop. They are personable and always able to get us on their schedule in a reasonable amount of time, and 1 very involved repair (SAIS for those who know) was completed quickly and for a fair price. Every time I ve had an appointment they ve made sure to thoroughly explain the repairs that were done when I come back to pick up my vehicle, in a way that dealerships and other shops I ve used don t (showing me failed parts that were taken off my vehicle and going into depth about what could have caused the issue). That level of communication and honesty with the customer is something I value very highly and will keep me coming back to Craig Automotive.

  Ken Leebow
5 months ago
They ordered a part on Wednesday and car was fixed on Thursday. Pricing was significantly better than Lexus. They also gave good advice for replacing my tires. Will be going back for all my Lexus service.Service: General repairs & maintenanceService: General repairs & maintenance

  Keenan Eugenio
8 months ago
A little different from all the other reviews, but I just bought a 1997 Lexus LS400 from the owner, Tom, who had the car listed for sale. It was as described and well serviced since the mid 2000s from the shop. Communication and negotiation was timely and fair. I m in the auto industry and you see a lot of these guys are burnt out, jaded, and just overall bitter about automobiles. I get it. It s a thought industry. However, talking to the owner, he was enthusiastic and still had a jovial air of happiness about him when talking to him about Toyotas, Lexus, and even classic Mercedes. These guys care. The shop was clean and orderly as well and they knew their stuff when I had somewhat esoteric questions about my new LS400. These guys are the real deal. You want someone who loves the brand working on your Toyota. Bring your cars here!

  Bruce k Bowles
7 months ago
Was having a friend pick me up after dropping my Highlander off for routine maintenance. Her car was having trouble getting started. They looked at her car right away, diagnosed and replaced her battery immediately, and we were on our way. Appreciated that so much.

  Angela Decker Frutoz
7 years ago
KUDOS---I just had a fantastic car repair experience! I heard great things about Craig Automotive and took a chance on them after my mechanic retired and sold his business. Based on my experience today, now I KNOW they are awesome! If you own a Lexus or Toyota, Craig Automotive in Marietta is the place to go! When I was getting ready to pay, the couple behind me told me they've been taking their cars to Tom Craig for close to 15 years. Tom treated me so well, and the cost was no where near what a dealer would have charged. When I left, it was like I was driving a new car---my Lexus ran better than ever! (New alternator) Please give them your business---great, honest people! I'm happy I found a mechanic I can trust again!

  Jared Poling
3 years ago
HIGHLY RECOMMEND! Tom did a pre-purchase on our family's 2008 Lexus RX350 back when we purchased it used in 2010 with 25,000 miles. Since then, he has done a variety of normal maintenance repairs including oil changes, brakes, new struts front and rear, spark plugs, radiator fluid, transmission fluid, serpentine belt, air filters...you name it! Always gets you in as soon as he can, has job done in time he says it will take, and always does GREAT work. I'm convinced he knows Toyota and Lexus cars better than the dealerships and will always treat his customers well!Our family car is about to hit 181,000 miles and I know it will keep going with his unmatched service!

  derek handschuh
3 years ago
I don t take my family s Toyota s anywhere else. Been going there for the last 15 years. Very friendly and knowledgeable staff. Very fair prices and fixed right the first time. The owner and his 2 employees are the best in town for Lexus and Toyota repair. From oil changes to motor overhauls, everything but bodywork.

  Thomas Jeneff
2 years ago
After purchasing a Lexus RX350, a friend told me about Craig Automotive. Had my car serviced a couple times there. Steve took great care of my car, let me know condition of brake pads and such, and prices much better than dealership. I think I am a Craig Automotive customer for life!!!

  Matt Wernecke
a month ago
Nice clean shop! Very polite and professional staff!

  Melissa Dorrell
8 years ago
I cannot begin to express how amazing my recent experience was with Craig's shop. I live very close to his shop and decided to bring my car in for a second opinion after some questionable information from the Rick Hendricks Toyota of Sandy Springs. I have a Lexus Rx 400h that I have serviced with Rick Hendricks for several months and in that time frame they bilked me out of thousands of dollars for the cost of a new water pump, new timing belt (ahead of replacement schedule), and a new radiator on a car with less than 90k miles. When I took my car back in for my 90k mile service, which I expected to be significantly lower due to the previous investment, I was told that now I need a new oil pan and another $800 investment. I called Craig's shop due to the numerous good reviews to have him take a look. Imagine my surprise, when I found out there was nothing wrong with my car! Craig took the time to squeeze me into his busy schedule to ensure my car was safe to drive. He even assessed my vehicle for FREE and I was a new customer straight off the street. He took the time to explain to me what the true situation was with my car....it turned out to be that during my oil changes the Rick Hendricks shop didn't do the clean-up required of the oil pan which is what lead them to assume there was a seal rupture. When I left and shook his hand for all his help, I told him he had a customer for life! I meant it and if you have a Toyota or Lexus and live in Atlanta, this is the only shop you should visit. He's fair, helpful, and doesn't take advantage of his customers.

  Kristin White
a year ago
We literally only buy Toyota/Lexus so that we can use Craig Auto for our car care. They are phenomenal. Honest, fair, personable and fully capable.

  LeVaughn Madison
6 months ago
OUTSTANDING CUSTOMER SERVICE & AFFORDABLE PRICINGThis guy is the best in the area by far!We appreciate you Craig !!Services: General repairs & maintenance, Auto brake replacementServices: General repairs & maintenance, Auto brake replacement

  nicole demirtas
6 years ago
Tom has amazing customer service as the business owner. Steven takes incredible care of my car. They are very thorough in their work and will answer any of my questions. I will never go anywhere else. Best mechanic in East Cobb!

  George Welborn
a year ago
They have been servicing my Lexus for years. They areas nice and trustworthy as you will ever find. I would Not trust my car to any other group.

  Jim Redmond
7 years ago
Been taking my Toyotas and Lexus vehicles to Tom for over a decade. The most important people in my life drive in those cars and Tom keeps them safely running. He does great work and only does whats needed, and at a fair price.

  Scott Harrison
6 years ago
Took Lexus to Tom for a/c repair. Called on Tuesday and first appointment for a/c was Friday. The last shop that looked at a/c recharged with dye to detect leaks. Craig said they could find the leak using the dye already in the system and repair the leak. So took car on Friday and Tom says he will call by noon with an estimate. No call from them at all. I call at 4:00 Friday to hopefully get car back for the weekend. The shop said they are working on it now. I get a call at 5:30 telling me which parts need repair and it cannot be repaired until next week. I rush to get car before 6:00. I tell Tom I have waited since Tuesday to get this fixed with a promised a/c appointment on Friday and now I am stuck with no a/c for another several days. Tom says he has a problem with employees and gives me a bill for their time and putting in more freon. Tom looked at me like I was crazy for being upset and expected to be paid. The place cannot deliver on promises and clearly doesn't care about keeping customers.I guess it's my fault for not learning from the first time I went to this shop. The first visit was routine maintenance with a $400 estimate. I showed up and the bill was $700 and no one could explain why. I hoped to make this a regular shop for all our cars but this is obviously a place that can't deliver on promises and will take as much money from customers as possible. Save yourself money and headach and find somewhere else.

  Don Zahnle
5 years ago
Honest and friendly personal service on my Toyota Sequoia. This trip the technician read the codes because the Check Engine light came on and diagnosed the problem as a loose gas cap.The work I have had done here previously was done right and on time the first time.

  Roy Dan
5 years ago
Frustrated with lack of accountability. I called Tom inquiring the cost of the 120k mile service for my Toyota. After giving specifics of my vehicle, I was quoted a price of $850. However when I go to pick up my car, the price of 120k mile service is $1300. The difference in the quoted price and the real price is unacceptable for an honest car repair shop. Never going to Craig auto again. I now see that another customer had a similar experience after reading the reviews.

  David C
4 years ago
Craig Automotive has serviced 3 different Lexus vehicles for us and a Toyota Tundra. They have fair prices, do good work, and are honest.

  Tom Andre Real Estate - Atlanta
6 months ago
If you only Toyota, you should take it here! Great place for a Toyota.

  James LeBlanc
a year ago
Steve at Craig did the most honest thing ..told me my problem was with my tires, he referred me to a tires shop, and charged me nothing. I ll be bringing my Lexus and Toyota there from now on.Service: Auto maintenanceService: Auto maintenance

  Bre Ferrand
3 years ago
Love these guys! Professional, knowledgeable, honest, and fair. Keeping up my Lexus RX 350. Highly recommend. Semper Fi

  Zyan Kazani
3 years ago
Scam gave me an estimate of $360 to install a trailer hitch for my Lexus RX 350 and I already had the part they will try to take advantage of the situation ask them for a price sheet before you do any service the others quoted me around $104

  Matt Marks
8 years ago
Tom is awesome. Under promised and over delivers. His prices are significantly below the dealers. Awesome customer service. He hugs his customers

  Zack Orr
8 months ago
Fantastic Toyota/Lexus specialists. Always do a great job!Service: General repairs & maintenanceService: General repairs & maintenance

  Nanci Kinser
5 years ago
Can t say enough nice things about Craig Automotive. Trust them completely and have for decades. We only buy cars Tom can service for us!

  krrd77
a year ago
Solid, stand up dudes that are honest and hard working. Brought my last 4 cars to Tom and the boys and will continue to do so.

  Rachel Sanders
10 years ago
Very professional staff and customer service was GREAT! !! Quickly diagnosed what no other mechanic could and got our vehicle running perfectly. Thanks so much! !

  Keith Grogan
2 years ago
My car was taken back immediately and the work performed within minutes. Very knowledgeable and friendly staff.

  Patricia Leiner
a year ago
They ordered my part. Steve fixed it in no time. Very nice people.