Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Honest Reviews
3 months ago
Cadillac Care By Randy's Automotive has been my only choice for quality repairs to my cars. He, and his entire team, have been my go-to for 25+ years and I wouldn t trust my maintenance and repairs to any other business. His long-term staff is also very knowledgeable, friendly and accommodating. Randy has kept two of my vehicles running smoothly and reliably with no follow-up adjustments necessary. From oil changes to engine installations, they have truly gone above and beyond with their exceptional care. I have found them reliable and ethical as well as reasonably priced. Very unlike other local Cadillac dealers. If you are looking for stellar service with honest business practices and want to be treated like family, your journey to locate someone just ended. I highly recommend this company after decades of consistent experience and can easily give them 5 earned stars!
Charles Williams
3 months ago
Randy put a transmission I order in my car in March, its December now and my transmission is skipping. So I have a 3 year warranty on the transmission, I ask him did you do everything needed to be Done before installing the transmission, he said no all I payed for was to get transmission installed I'm like wow I paid $750 to get my transmission installed that should include everything that needs to be done. Long story short now I can't get my warranty. The funny thing is he said you should told him there a warranty on my transmission last u didn't pay for that service Mr. Randy is money hungry I suggest u not go get your car service there if so make sure he doing everything he supposed to do for your vehicle.
L Taylor
a year ago
Randy and his whole team know what they are doing and are very skilled at diagnosing problems and repairing them. Carol is very knowledgeable and does a great job of communicating progress on more involved work. They do quality work at reasonable prices! Randy and his team have even been able to find and repair problems that dealerships couldn't. They have been keeping my high milage cars running reliably for many many years. Several of my friends are now happy customers as well!Services: Steering & suspension repair, Auto engine diagnostic, Tire rotations, Engine repair, Brakes, A/C installation & repair, Auto emissions testing, Wiper blade installation, Battery, Oil change
shane ortiz
2 years ago
I been going there for years with my Fleetwood they will fix it for a high dollars and it only last a couple months then when you call them about it they tell you it s your fault but when you bring it in they have to replace it under warranty for free. But you will have to take it back again for the same problem. They fixed my a/c 2 times now and it s back making noise again. And they fixed it with TAPE. I WILL NOT DO BUSINESS AGAIN WITH RANDYService: A/C installation & repair
Delynn Kipping
9 months ago
I quit going to capital cadillac for poor service. A friend recommended Randy's and after 2 visits I have yet to be disappointed. They called me to explain what they found and how much it would cost. Now my car drives so much better. I am so grateful for an honest business. Thank you!
David Bard
7 months ago
Randy's got my '07 DTS running like a new car. These folks know Cadillacs inside and out. The work was done quickly and at the price they quoted. 10/10 from me.Services: General repairs & maintenance, Auto engine diagnostic, Engine repairServices: General repairs & maintenance, Auto engine diagnostic, Engine repair
Maggie Detmar
10 months ago
I will NEVER take my Cadillac anywhere else! Today I had an issue and Jeff was beyond amazing! He was actually just about to eat lunch, but helped me first instead! Got me back on the road in no time!Service: ElectricalService: Electrical
Audrey Gilley
a year ago
Randy has given us great service for over 25+ years. More personal service than the dealership and at a lower price. Would not use any other shop.
Dave McGinley
a year ago
We took our Toyota Minivan here when it was acting up and the dealer gave us a high quote as well as another mechanic shop but both said it was a different problem and each wanted over $1,500 for the repair. We too it to Randy's and they fixed it for about $600 and it wasn't the problem that the dealer or the other shop said it was.Services: General repairs & maintenance, Auto engine diagnosticServices: General repairs & maintenance, Auto engine diagnostic
DJ C-Rock
a year ago
Great service. I was able to bring in some of my own parts and was given recommendations on additional pm parts while in shop.The communication was great and vehicle was returned on schedule.Randy knows his Cadillacs!!
Kendall
9 months ago
I took my escalade in for fuel pump and fuel filter replacement on the whim because another shop didn t want to do it. I had already purchased the fuel pump and filter. I ve notified them of all the issues with the truck because I wanted them to be addressed and quoted for repair costs since this is a Cadillac shop. After a few weeks I get a call saying it s done. I thought I would ve gotten a call with a quote for the repairs prior to fixing it but I didn t unfortunately. Thank God, I had money. Mind you I called every week to check on it. They also didn t use my fuel pump that I had already purchased (and was $400 cheaper than theirs) and none of my other issues that I mentioned when I dropped it off were formally addressed. I also found a pack of already smoked cigars in my truck. I guess they just used the packaging as an ash tray? Front desk lady is nice.My response to the owner: Well obviously someone was smoking in it or had smoked elsewhere then left their evidence in my truck since it was in your possession for over three weeks for just a fuel pump and filter replacement. Out of all my grievances mentioned, that s what concerned you the most? Lol that s very telling.
Donald Moss
10 months ago
I ve been going to Randy s to service my Cadillac for years, I ve never ever had a problem with their work or service and or pricing, Randy and Carol are always customer service oriented, I ve had my 02 DTS Since it was new and I actually was referred to Randy by my dad and we both have used them for years, great place they do what they say and I ve never felt as if i was overcharged for service, Randy s is my place as long as i own my Cadillac and will be when i get the new one I m looking at
Kevin Arocha
2 years ago
Randy took good care of us. Brought in my XT5 for repairs to the front axle after a minor fender bender. The car was in and out on the same day. Parts were already on hand and the labor was very reasonably priced. Best of all, these are honest folks. They will tell you like it is. No upselling or tactics. This is my new go to mechanic. Recommended.
Geri Turner
3 years ago
Randy does a great job taking care of my car. The service is dependable, honestly priced, and completed in acceptable time frames. Highly recommend for the care of your Cadillac!
Rhona Cooper
4 years ago
My husband has been going to Randy's for over 15 years and they have never disappointed him. They are honest, great service and the prices are reasonable. They get our cars in and out quickly. Usually the same day.
John Lewis
7 months ago
Very friendly. Very thorough. Good quote and final price was good. Work was great and solved the problem.
Geoff Sheridan
a year ago
I just moved to Atlanta from Colorado and my CTS Cadillac wasn't accelerating properly, so I was referred to Cadillac Care by a Cadillac dealership and Randy and his team of auto repair mechanics did a Fantastic Job. Carol was also very professional and friendly. I would give Cadillac Care By Randy's 50 Stars if possible !!!!Services: Steering & suspension repair, General repairs & maintenanceServices: Steering & suspension repair, General repairs & maintenance
Mr. Que
a year ago
Had my 2016 CTS serviced and the prices are very reasonable and Carroll at the front desk was very nice. I would definitely go back for future repairs.
latonya parker
4 years ago
I Love this place. Customer service is A+ and they are very knowledgeable about Cadillac's. The prices are very reasonable and Carol is the best!!! It's not the nicest place to wait for your car to be fixed but just have someone follow you and drop your car off.
yaasss bih
4 years ago
First class service as always at Cadillac Care By Randy's.I have been dealing with them for over 15 year's to service all of my Cadillac's.Fair prices and they take pride in what they do.If want the best for your Cadillac take it to "Cadillac Care By Randy's"...
Nostal G Cars
6 months ago
Been coming here for year's keeping my baby turning. Great service and fair prices
Don Veal
3 years ago
I took my car here before and that s the reason I returned. I never have any issues with this shop. Always the best customer service and the best mechanic service. I wish they did full restoration so I can have people I trust working on my car. As long as they are in business, I will be bringing my Cadillac here.
Michael Agunzo
4 years ago
I am so confident of the quality of work and friendliness reciever here, I drive 40 miles to bring all my Cadillacs here. Great staff, Fair Pricing, and exceptional work quality. Bring your cars here with confidence !!
Emily Hirano
2 years ago
Went in for an emissions test and left with a broken gas cap. They told me they didn t break the strap - it was broken during the process. And that it would ve broke the next time I put gas in my car anyway.The broken gas cap strap is not a big deal but the gaslighting and lack of accountability left a bad taste. No apology.My car is an older car so that may be why they didn t care. It s also not a Cadillac (which they specialize in). Made me feel like I was wrong for going there in the first place.
Scott Nienow
7 years ago
Randy's has been invaluable since I bought my Cadillac Allante'. I could not get anyone else to work on it. Randy has the knowledge and parts sources and a very reasonable labor rate. Highly recommended
paul jones
2 years ago
Randy's shop came highly rerecommended to me from friends over at Turnkey Auto, also Capital Cadillac I'm excited to see the diagnoses and the results from Randy's Fine shop on my 92" Deville Cadillac.Randy just wanted to follow up on the work you done to my 92" Cadillac DeVille its been running very good wanted to say thank you for your service and if any thing else comes up with the vehicle i will be back to let you take a look. THANK YOU !
chris K
2 years ago
These guys fixed my car but then stole my headlights and replaced them with broken ones. When I say broken I mean the wiring loom was cut and the brand new headlights were replaced with used headlights. I'd give them no stars if I could. Take you car here at your own risk.Service: General repairs & maintenanceService: General repairs & maintenance
Malachi King
2 years ago
Carol and the team are phenomenal. Excellent service, know their cadillacs , and great prices for the level of services they deliver. They are the only mechanics aloud to touch my 86 starship (Fleetwood brougham)
Fred Merkel
a month ago
Randy and his team are the only folks that I would allow to work on my 1962 Cadillac convertible series 62! I am not concerned about cost of services or how nice they are, and they are super to work with, but I need capable technicians that I trust to work and preserve the magnificence of my sweet 62! Randy has maintained my car for almost 4 years.Fred Merkel
johnny cannon
a year ago
I always get great service for a reasonable price. The only people I let put their hands on my Cadillac.