Subaru of Macon

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Debra Rozier
a week ago
Thanks to the General Manager and my Sales Representative Mr Marcus Johnson for making the purchase experience feel like customer satisfaction is the number goal in which led me to purchase my 2024 GLE 350 ALPINE GREY 4 MATIC AWD MERCEDES-BENZ!!! Great Birthday purchase from God!!!

  rescue669394
a month ago
Once again my wife and I purchased another new Subaru. Adam Arnold has been our sales Associate for the last 3 years and he make s purchasing a vehicle stress free. Adam continues to provide great service and we will recommend him to our friends and family. Subaru of Macon makes owning a Subaru enjoyable. Thanks again to the management team and Adam.

  Cindy Wrye
4 weeks ago
I bought a new Subaru Ascent in Mar 2024. I love it. Vinny has superior knowledge on Subarus and was very pleasant to deal with. I normally do not like the buying a new car experience . However, Vinny made this experience awesome. Thanks Vinny!

  Lucretia Meadows
a month ago
We saw a vehicle on their website that was an awesome deal and Mayo was very profesional, courteous, nace, and helpful, as wad the sales manager and the fiance manager. The sale went smoothly. We are happy with our purchase! I highly recommend Subaru of Macon for your next vehicle purchase!

  deaven curtis
2 weeks ago
Brett and the staff were very friendly and attentive to my needs when I came in for my scheduled service. Brett was knowledgeable of Subarus when asking about personal use of the vehicles giving tips and referrals. I enjoyed the service I received and how prompt the staff were despite current renovations going on in their parts department. I know I will continue to get my Subaru serviced by them because Brett and staff were very trusting with the information they ve shared with me and professionalism with the care and handling of my vehicle.

  John Themelis
3 weeks ago
Ken Church was super to work with. Very relaxed and extremely personable. Other sales people should learn from him. He understood what we wanted and gave us that. No pressure to upgrade or add features we weren t interested in. Overall, it seems your dealership is truly customer oriented. Keep up the good work!

  James
2 months ago
Almost 2 months late in writing this review, but what can I say? Life certainly has a way of throwing surprise attacks at you but one thing remains as I live this life is to never forget the people, the good people that make an impact in your life. I m rather young at 25 but I do like to gain wisdom when I can.Enter Ken:An Army Vet, having served overseas and having done an enormous amount of humanitarian service work, including campaigns in Africa and beyond. He doesn t take services he is entitled too as a vet (I am a vet, and can confirm he is selfless and customer first) his story is rather quite incredible. My partner and I were shopping for Subarus and the local ones around us were outrageously priced and were sending us quotes that were 7k above Retail price. Ken understood our needs and went above and beyond fighting for the price we were budgeted for. Without going too much into the sale and details(because at the end of the day, you as the customer should experience it yourself, and should not use Ken because he will get you that magical price)He went out and did more within his power and of course we did as researched customers did and at the end of the day we got the car and price we wanted and they were able to sell.Ken is more than a salesman at Subaru, he is the definition of customer service even more so when constructively criticizing and correcting a junior member (front desk rep) at the location for trying to get me on a test drive I didn t want. As a business, he does care for success as any member of their location should, but it s hard to find a salesman that cares about the human just trying to live within their means.I urge all of my fellow vets, If you want to be supported by Ken to go through their website as he runs the internet dept and he also does in-person sales as well, you won t regret it one bit!

  Worren King
a week ago
The customer service at Subaru of Macon was absolutely one of a kind next level care and professionalism. So much that I was willing to drive two hours to close on a deal for a vehicle that was listed on their site. Once I arrived they had the car parked washed and cleaned both exterior and interior with a test drive already scheduled. Needless to say that I walked away as a new owner and proud customer of Subaru of Macon.Thanks Adam Arnold.

  Sandi Bailey
2 weeks ago
Mike Stacy was the best salesman I have ever dealt with. I felt like i was getting aggravating, but if i was, he didnt let it show! He is very knowledgeable about Subaru vehicles, wasn't pushy at all, and has kept in touch with me about the 2023 WRX Premium I purchased (which I totally love and would recommend it to anyone!!) I think this car, being the make and model, will forever be in life. Even my man wants to get one so we can have "his and hers"!! So if you're in the market for a dependable, highly rated with safety features, smooth driving vehicle, I reccommend a Subaru and for you to talk to Mike at Subaru of Macon about it.

  Cleveland Hall
a week ago
We are traveling the country from WA state with squealing brakes on our Mercedes Sprinter van. Chad got us in for an inspection on short notice. I was able to work on my computer in the most comfy waiting area. Everyone was helpful and attentive. Turns out we needed new front pads and rotors. They had the parts and could do the work right away. We re very happy to be able to be back on the road so quickly. Thank you Jackson Automotive! Cleveland and Lafe

  Allen Gylfe
a week ago
Vinny was fantastic and made my buying experience easy and stress free. This is the third vehicle I ve bought from them and each time was a great experience. Highly recommend you go talk to Vinny if you re looking to buy a vehicle.

  Nate Fancher
a month ago
I recently had the pleasure of purchasing a new Subaru from Subaru of Macon, Georgia, and I must say, the experience was nothing short of amazing, thanks in large part to the incredible service provided by Seth Moss. Despite living in Florida and buying the car from Georgia, Seth made the process seamless and stress-free. It was clear from the start that Seth was not only exceptionally knowledgeable about the vehicles he represents but also deeply caring and committed to ensuring that my needs and concerns were addressed. He worked tirelessly on my behalf, demonstrating a level of dedication and professionalism that is truly rare in today's world.Seth went above and beyond to make sure that every question was answered and every detail was handled with the utmost care. His approach was not just about making a sale; it was about building a relationship and making sure I was completely satisfied and confident in my purchase. This level of customer service is genuinely refreshing and has left a lasting impression on me.If you're in the market for a new vehicle, I cannot recommend Seth Moss at Subaru of Macon, Georgia, highly enough. His hard work, expertise, and genuine concern for his clients are what sets him apart. Thank you, Seth, for making this experience so remarkable. I am thrilled with my new Subaru and grateful for the outstanding service provided.

  Heather McFarlain
2 months ago
Ken is a phenomenal salesman!! He went the extra mile working up different options I wanted to explore, he applied no pressure whatsoever and spent the time truly assisting me through the process. He was organized, he made the process go incredibly smooth one of the most stress-free seamless car buying experiences ever. I ve already recommended Macon Subaru to family and friends based on my great experience. Their entire office is welcoming, knowledgeable, meticulous, and efficient.

  Kelly
a month ago
I just recently bought a Subaru Outback from Adam at Subaru of Macon. Adam was fantastic. He went out of his way to make sure that we were able to get a great deal. Matt the sales manager was very nice. Robert in the financing department was quick and friendly. Trena in the title department was helpful and nice as well. I highly recommend Adam at Subaru of Macon to help you get a great deal on a vehicle.

  Jessica Langley
a month ago
I will start by saying I work at a dealership in Alabama. I drove all the way to Macon, GA for this vehicle and was not disappointed. From beginning to signing the process with Vinny was seamless. Vinny was an amazing salesman, not pushy at all, super helpful, a font of straight up information, and just an enjoyable human being in general. I will not buy another car in Alabama, especially a Subaru.Thank you Vinny for all your help, you were awesome to work with and I love the car!!

  Jackie Smith
2 months ago
I enjoyed working with Chad. He was very courteous and knowledgeable. Because it was my first time there and I had received text messages from Jackson, when I saw the Jackson sign behind the dealership, I thought that was where I was supposed to go for service. The gentleman at the Jackson building directed back to the dealership and said that s where I would find the service department. I would like to suggest that there be a sign erected upon entering the parking lot of the dealership that would lead people to the service department. As I made my way to the service department, I immediately noticed there is a Volvo sign above the garage door, but not a Mercedes sign and I wondered if I was in the right place. Adding a Mercedes sign would be helpful.As I entered!the garage, I was unsure where I should go to find my service manager. It would have been helpful to have friendly greeter who could direct people to the correct place.I need more service with my windshield wipers and will be in touch with Chad the next time it rains enough for him to witness the loud chattering and slapping sounds they are making. I picked my car up this morning and the service appeared to be complete with settings were reset.Thank you for servicing my vehicle.Jackie Smith

  Lee Murphy
2 weeks ago
Although building additions are being made, my regular maintenance appointment was still a good one. The work was done in an acceptable amount of time without any stress on my part. Jamie is very efficient and makes the customer feel as if he/she is his priority.

  Emily Spears
a day ago
Ken Church was our sales rep and he was fabulous! Very straight forward and honest. He was very helpful and got us into the perfect Subaru! Thank you Ken!

  Andy Bacchus
a month ago
We had a fantastic experience buying from Jackson Automotive! Michael Lawrence was great to work with and provided first class service to us as we picked out our new car. I would highly recommend him and Jackson Automotive for your next vehicle purchase.

  April Griffin
a month ago
My experience started with a phone call to Ron Mayo and ended with Mike Meminger who completed the sale. I was coming from out of state anxious and nervous (I don t like car shopping) but trusting Ron Mayo that they would take care of me. I arrived, Ron had a customer but placed me with Mike. Both were professional, knowledgeable, patient and reassuring. Tonight I m leaving with my new vehicle! Ask for these guys .they re wonderful!

  Blake Miaoulis
2 months ago
Michael Lawrence was nothing short of amazing! He made the process so easy and made me feel comfortable. Everything was upfront and as he said. He took as much time as I needed explaining to me to bells and whistles of the car. I highly recommend. 5 starts no doubt!!

  coach renee
a month ago
I have always hated to shop and purchase a new car but I recently had a wonderful experience with Subaru of Macon. The salesman, Ron Mayo, was awesome! He bent over backwards to help me get the car I wanted. He even drove to my house so I could sign paperwork and reserve the car I wanted to buy. He took great care of me through it all. I will never purchase a car from anywhere else.

  Edna Enyeji
5 months ago
My first experience stepping into this dealership was great but waiting for my car order was an uphill due to an incompetent manager. I was so glad he was fired when my vehicle finally arrived. The staff that closed the deal where so friendly, approachable and excellent customer service. I got the car that I ordered for and even better despite the wait. They sell good cars here and Michael was so much fun to finish the closing and very patient to explain the technology behind the car. Thank you all for making my last experience memorable and great.

  Mrs January
3 months ago
I had an excellent experience! Gage was an excellent salesman, he was very knowledgeable about the product, patient and responsive in our communications and ultimately I am happy with my purchase. I even think he was considering riding home with me to make sure everything connected properly (just kidding.) At any rate, I didn t leave with any questions he was very thorough and just as pleasant as can be. Everyone I met with in person was just as pleasant as well. Customer service is not a lost art, it is alive and thriving at this dealership. Thank you for all of your help.

  jimmie warren
3 weeks ago
The place was friendly and nice a clean. The customer service was great. The service was fast as well. My service agent was Chad he was great. He kept me informed about the service. I would recommend this dealership for serving your vehicle.

  Bryan Scott
a month ago
We recently bought a vehicle at Subaru of Macon.We negotiated over the phone over the span of a week, put money down on the vehicle and drove down ( 2.5 hours) to complete the transaction. Upon arrival we discovered ants in the vehicle, pet hair and evidence that the vehicle had not been fully cleaned. In addition, the sales agent backed into another vehicle with our new purchase. Luckily no damage was done but all we got as an "im so sorry". From there we proceeded to wait over an hour just to complete the transaction. We did buy a used, however not inexpensive, vehicle and I was pretty underwhelmed at the lack of service and cleanliness of the purchase.I can say that the sales agent was attentive and responsive the week leading up to the transaction but also was selling a little too hard.We got the car home. Noticed some other items that need to be fixed or replaced and cleaned it ourselves. Overall we're happy with it but won't be visiting this family of dealers again.

  Shirley Jones
2 months ago
Where do I start? My personal experience with Jackson Mercedes service department has been nothing less than excellent. Steve Cummings My Service Consultant has consistently provided me with service beyond my expectations and is one of the reasons I will continue to do business here.Thank you Steve and your team for making scheduling appointments a breeze. Signed Happy Customer Shirley Jones

  Melissa Ring
2 months ago
I recently had an outstanding experience at Subaru of Macon thanks to Michael Meminger. His expertise, patience, knowledge and genuine care made the entire experience enjoyable. From arranging test drives to explaining financing options and ensuring I was comfortable with all the car's features, his dedication was evident. Walking away with my new Subaru was exciting! This whole experience, from Michael s commitment to making sure I was completely satisfied with my decision to Subaru of Macon s focus on customer satisfaction, was nothing short of wonderful.

  RD Hill-Booker
3 weeks ago
I had never test driven a Subaru before. I came into the Macon Subaru dealership and checked out the Outback and Forester used models. Adam was very thorough and professional and made my purchase of the Outback a pleasure. He made sure I was well acquainted with the features of the vehicle and the test drive was a great route to showcase the auto. All in all, a great buying experience!

  Shardlow Tennis
a week ago
On the way south from Maine, we had some trouble with our Winnebago Navion RV (on a MB Sprinter 3500 chassis) and needed it serviced not only were we able to get an appointment for diagnostics, that afternoon but they had the part in stock and did the repair immediately. Huge kudos to Chad and the service department.