Prime Complete Car Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Chelsey Millan
8 months ago
Ricky and the staff are such amazing people! they really do care about you and are such great communicators with you ! Ricky took me step by step and showed me what was exactly wrong with my car. They have great and fair prices as well! 10/10 would def recommend!!!

  Margarita Herrera
8 months ago
Prime Complete Car Care has helped me with my car since day one ! They are super trust worthy and they are very welcoming to everybody! He shows me exactly what was wrong with my car, which is very helpful. He also speaks Spanish which is very helpful for us non English speakers. I would definitely recommend this place! They give fair prices as well.

  Duran Fountain
7 months ago
Prime Complete Car Care was there for me when it mattered the most. Have to take the kids to school and get to work. I only paid $1 for financing with no interest after my second lease agreement. I only have to pay the remaining balance by the three month mark. Thanks Prime Complete!!

  Jaquiena Short
8 months ago
absolutely a great mechanic, great secretary, amazing service and very fair prices as a single mom it s hard to trust someone with my vehicle and I trusted him and my car has been running great with the things that he fixed I would highly recommend this shop to any single mother, or father, who knows very little about cars. He will guide you in the right direction. It will not overcharge you and provide a warranty over his work and over his partsServices: Steering & suspension repair, Auto engine tuning, Vehicle Inspection, Auto maintenance

  Jenna B
2 years ago
Ricky and his staff are number 1! This place is excellent in their knowledge of vehicles and in customer service. As a female with little car knowledge, I m so grateful to have an honest mechanic in our area. It is reassuring to know I get the best price, all problems solved, and honest feedback about my car every single time I ve come to this establishment. It is always a great experience and I will forever recommend coming here whether you have serious car trouble or just need an oil change!

  Charline Coney
4 years ago
Prime Complete Car Care offers great quality service. The owner and staff are very friendly and care about your vehicle. When it comes down to your vehicle they not only tell you what's going on with it they also show you. They have done a lot of service to my vehicle such as replacing wheel bearing hubs, tire rotation, new/used tires, transmission flush, replacing radiator, oil changes. This place is exceptional when I drop my vehicle off I never worry because I know it's in great hands plus the owner and staff truly cares.

  Tanieka Dixon
4 years ago
I took my car in for brakes and ended up needing a lot more but Ricky and Amber took great care of me. They had my car ready before I was off work. I appreciate how Amber kept in touch with me about the changes and when my car would be ready. Their financing programs are amazing. I was able to get my car fixed and have it back the same day for a really low price!! Thank you guys so much!!!!!

  Steven Holder
3 years ago
Worst experience ever. I took my vehicle to the shop to get my fuel pumped changed, which they did. However they wee not able to get my car started. They kept my vehicle for over 2 weeks just to tell me they cannot find the problem and I would have to go to an electrical mechanic. Rickey then threatened to start charging storage fees if I did not get my vehicle moved. I paid over the phone and had my vehicle towed to my mother s house. It was pouring down raining and my driver window was down and passenger window cracked. I called shop and told them they messed up my windows because they are not rolling up. Basically Ricky said they did not work when car was towed in which is a flat out lie. The tow driver that towed my car to the shop is the same driver that towed my car to my mother s house and he remembers my windows working. I recommend no one even taking their bicycle there to get repaired. Cost me almost 800 and my car is not working and in worse condition. When I looked through my car I also realized I had some stuff missing. I will be filing a complaint with BBB and going on every social media site to let everyone know about this horrible place. They are do unprofessional, didn't know ever answer the phone and just kept giving the run around. They messed up something in my car and then told me to pick it up.Service: Electrical

  J
6 years ago
This place is amazing. Some of the nicest, most caring people I've met on the road. Ricky helped me get back home when I was in a tough spot. Checked out my vehicle, helped me get it running again AND for a price that I could afford. Also saw that I needed a few tires and took care of that as well. Thank you so much!!! Great shop. :)

  Monesha Mullins
a year ago
Very quick service! And very nice people!Update: they get a 1 because the lady at the desk sat there and lied! I previously brought my car to this shop to get my head gaskets fixed and got fixed and when I called again about the same issue she kies and said they dont do headgaskets... Dont bring your cars here they are some lying cheapskates that dont want to fix your car!

  A J
3 years ago
Waited a long time for someone to become available to assist me. This place sells used tires, and one of my tires was in bad shapeThey did not even have a single used tire that fit my vehicle. I waited longer to get a quote on some new tires, which they indicated they could order. I told the guy assisting me that I did not want a Chinese tire; yet after further waiting, that is exactly what was handed to me in the price quote. A brand I never heard of, made in China, and not worth $130. So after about an hour there, I accomplished absolutely nothing.

  [email protected] Peek
6 years ago
If you need good HONEST repairs for your car, this is the place to go. Ricky and his staff are very caring and compassionate. Plus, they do excellent work. Their prices are very competitive and believe me, they know what they are doing.

  Shane Rousey
4 years ago
I got a new catalytic converter installed and was then told I need new spark plugs and a new coil. I was fine with the additional service and happy it was going to be done in a timely manner. However, on the way home I immediately started to hear a sound that my truck never made. It sounds like an exhaust leak. I now have a new problem to fix After I paid $1200 to get it fixed the 1st time. I would not suggest using this company.

  Clifford Collier
3 years ago
The feel is great I got new tires the financing it s very easy paid $54 down no credit check I got approved in 5 min and the prices are affordable and I have 3 whole months to pay it with NO interest!! If you need repairs they finance that too!!Services: Transmission, Tires, Auto engine diagnostic, Brakes, Air conditioning, Brake service & repair, Oil changeServices: Transmission, Tires, Auto engine diagnostic, Brakes, Air conditioning, Brake service & repair, Oil change

  Nicole Draper
3 years ago
I am so thankful that I was referred to bring my car here! I was immediately made to feel like family by Ricky and his staff. Genuine concern for my safety has been expressed from beginning to end. Issues that need attention have been prioritized from most important to least ...Can't say enough good things about this place!Services: Steering & suspension repair, Wheel alignment, Oil changeServices: Steering & suspension repair, Wheel alignment, Oil change

  Dylan Baldwin
6 years ago
I wrote this review on their Facebook page, but then reviews were taken down.I just had tires mounted by Prime on a set of freshly polished BBS wheels and, upon inspection, I noticed deep gouges and bad marring taken out of the rim and outer lip of 2/4 of the wheels. Once the damage was brought up to an employee of the shop, he immediately agreed that the damage was caused by their machine and that I should be compensated for the damage; however, the owner didn t agree and turned me away in a very disrespectful manor. I ve never received such terrible customer service and lack of respect as a customer. I will never go back there and do not recommend anyone using them.

  Ann Jackson
4 years ago
a year agoWe had our car fixed here today. It was one of the best experiences regarding getting a car fixed. Everyone there is super polite and friendly. Highly recommended and love too co.e back thet you all for your help

  Nikia Washington
3 years ago
They are amazing!!! They got my car fixed in no time. The staff is very friendly and there smiles are amazing tooThank you for getting my Holly the Honda together!

  Chaz Daly
6 years ago
They removed the ability to leave reviews on their Facebook page after getting multiple bad reviews.They will not take care of your vehicle nor wheels, and they will not own up to damage done by their equipment. Worst of all, an employee will admit to the fault, but when confronting the owner he will deny all day.

  Vanessa Dixon
8 months ago
He do a very great wonderful job he check everything while you there it s my first time I love itService: TiresService: Tires

  John Nix
5 years ago
Wonderful place to get your car fixed they have a wonderful financeing $54.00 down and 90 days same as cash !!! Very professional and gets the job done right most times in one day!! Also has very good prices it will show you that other shops in area overcharge you !!!

  Mike Dixon
4 years ago
The "lifetime brake service" only included new brake pads, which are not the higher, premium grade pads, plus they don't have the right equipment on hand at either of their two locations, to resurface, a.k.a. "turn the rotors", if they need it. Even though their cost is a little less when compared to other repair shops, or from the dealer, I would not recommend brake work from Prime Auto Care. Go elsewhere for more complete,quality type brake work.

  Korleone
6 years ago
Never again! I've driven by this place many of times. Finally stopped in last week trying to support the new comer ,why did i do that. I pull up tell the manager i need two tires for the front of my ride, i tell him the size 285/75/16. They turn and get right on it after waiting for close to an hour i start to walk around and be nosey, i walk up on the tech and notice that they are preparing to place 265/ 75/16 on my ride. So i stop them and let them know that's wrong and not what i asked for. Ok now or come out that they don't have My size tire in At allSo now After back and forth with the onwer for a min , i agree to go ahead and take the tires being tired of waiting and needing to be back on the road. Two day later i notice that one of the tires wasn't looking properly pumped. I said i will just keep an eye on it for the weekend to make sure it not looking worst being that they were closed. On break from work monday i stop by to note the issue. Worst service every , basically was told that i was to blame and that they didn't care ,and ill have to pay for the tire being fixed ,really petty,no problem paying to fix my tire but it want be from yall , Really. Never againPs. The one star is only because the techs did show some concern, but it was out of there hands,nothing they could do without permission

  Jennifer Vaughn
6 years ago
My friend brought her truck here and it's in worse shape now than it was when it was brought in..they've had the truck 2 weeks and the work that the manager stated would be done hasn't been done..they've been doing all kinds of other things to the truck except what they said they'd do and now it's not driveable! Terrible customer service as well!! They didn't do what they said they'd do and they're very rude! Ricky the manager and Danielle the receptionist are the 2 I'm referrring to that are rude! I would never recommend this place, not even to my worst enemy!

  Alexis Flanders
6 years ago
Great experience after tire shop less than a block away told me $100for used tire and it would take a hour... I drive up the street to my new favorite tire shop... Danielle was a sweet heart and the guy got both my tires changed out in less than 20 min with a great price... Go check them out

  Michal Evans
3 years ago
My family uses Prime for our car needs. Willie and Francis are the best the work is great. Done with a smile and in reasonable time. Give them a try.

  Stanley Ferguson
6 years ago
I've been there several times and have always received great and fast service. I also really like their reasonable prices and their range of services that they offer. Thanks Prime Tire!

  Pamela Hennessy
5 years ago
We had our car fixed here today. It was one of the best experiences regarding getting a car fixed. Everyone there is super polite and friendly. Highly recommended

  Kimberly Killen
4 years ago
Ricky the owner is great! My brakes were GONE on a Saturday...he ordered Ceramic breaks; fixed my problem for a fair Price!!!! Thanks Prime!!!!!

  Bennie Dorsey
4 years ago
Ty was very friendly. She told me all about the financing .That is a great option for all customers . The mechanic is very nice he show me what s wrong instead of just telling me . Great job thanks