Keystone Automotive - Macon

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sarah Stephens
a month ago
David B. customer service skills are superb! He went above and beyond to make sure I get the parts I need, all while having a cheerful attitude and with a smile on his face, he even carried my parts to the car once they were ready for pick up! Thank you David!!!

  Felicia Spencer
a year ago
I will not buy anything else from them. Sent the wrong year model for my car and didn't want to exchange without a fee and salesman hung up on me after I read him the return policy off the invoice. Called back and spoke with a nicer lady (Makenzie) which helped. Went to get right part and lady at customer service window had an attitude, tried to charge me again and act like she doesn't care bout her job. Waited around back at the pickup dock forever cause there is no way of letting anyone know you're out there for service (no bell or button)and the guys definitely are not in no rush when they do come . Part was all greasy and leaking out the bag in my trunk!! Going back is a NO for me.

  Lon Caruthers
4 months ago
Gitcha auto body parts here folks, good folks, good service..

  Jason Carney
11 months ago
Easy to get whatever u might need for your car or truck. Lonnie was a pro and helped me get the right parts for my Tahoe.

  Rinda Haskins
4 years ago
Wish you could put 0 stars. Worst experience ever. Ordered parts for a van we were working on and keep getting the run around. It was due in Friday. supposedly it was damaged. Monday no one answers, numerous hang ups later supposedly the next one was damaged too. Still waiting on parts and no seems to know how to operate the phones either. Hope we never have to do business with them again.

  JAIME
a year ago
National costumer line (800*****) service by phone is deplorable they lie about the service .luckily I was able to get my local store phone number in macon ga and they are very nice (5 start)

  Daphne Langford
7 years ago
I work at a body shop and this place has saved our butts a few times. The service is great and the people are so personable. They make me feel right at home every time. The products we get from them are always great also. Just a great place all around.

  Enmarquez Hamilton
5 years ago
Good fast friendly service. My advice to everyone who wants the Service is to first look them up and see what there about second call in ask questions and then place your order. I was in and out with then 10mins.

  Kathy Chance
5 years ago
No organization, no customer service. Walked in told the guy up front (don't have a name or description because he kept his back to me the entire time.) Thank was here to pick up an order. He directs me to an empty office, then passes me off to a warehouse worker. I had just called and was told that my order was there, but they couldn't find all of it. I told him it was ordered thru keystone. It took getting back on the phone before he found it stating he didn't know to look under keystone. They may have parts for cheap, but service is lousy.

  Dawn Elliott
7 years ago
Tell your driver in the truck with tag# ending in 2392...that he needs to slow it down and be a little more courteous to other drivers. He was terrible this morning on I16W....8:35am... .speeding, weaving and passing. Even on the bridge. He got off at Mercer University Dr

  Henry Kirkpatrick
7 years ago
Best counter people in the business, they are quick and helpful, but they stay busy so expect to be on hold for a sec. They also have a line of used parts to make but repairs without having to deal with a junk yard

  General Mechanic
7 years ago
Always fun to visit they have what you are looking for with the best prices anywhere it's a nice place to shop when it comes down to body parts, paint supply, and you will be satisfied if you try it

  Nathaniel Vivian
6 years ago
I've been in the automotive industry for over 40 years. When I went to CGTC in Macon (2002-04), I had to order supplies from Keystone. I was amazed at the fact that I can get most car and truck parts for a discounted price. I highly recommend Keystone.

  Justin_ G86
6 years ago
Great place to get any car part you need! We got a new radiator and got a bottle of extended life engine coolant for a hell of a price!

  D Phillips
7 years ago
Good service. It's a bit out of the way but they have a large selection of parts!

  F G
3 years ago
Putting a customer on hold for 13 plus minutes is not good business practice. Spoke to a man named Mike then placed on hold and then was left there for 13plus minutes. I will never do business with them.

  jacob jacksonsson
5 years ago
Fast service. Had my transmission shipped from south Carolina and ready for pickup in macon in one day

  Aurico Clowers
6 years ago
Good place for parts but prices have gone up drasticly

  Marco Rivera
4 years ago
I just called numerous times about a part and was hung up on multiple times the lady would let me finish what I was saying before hanging up.

  Demitrius Pearson Sr.
6 years ago
They are down right awesome, quick service, and expert at what they do. Thanks a million!!!!

  jimmy darling
5 years ago
Best place for used car parts ! Best prices around.

  Seketha Anderson
3 years ago
If you can't find it no where else you can find it here and much cheaper

  Bob Delong
3 years ago
Great service! Good prices.

  Mike Clarke
3 years ago
Great service. Nice people.

  Gary Kirkland
3 years ago
It was fast and quick service thanks y'all

  T.L. Baughman
4 years ago
Never recieved a call back

  patrick crenshaw
2 years ago
Got what you want in and out

  brian Goad
6 years ago
BOBBY AND LONNIE ARE ROCKING!

  Charles Lance
3 years ago
Slow and unorganized.

  Carlos Hollingshed
5 years ago
Great variety