Five Star Mazda Service Department
4.9 (192)
3056 Riverside Dr, Macon, GA 31210
(833) 562-5944
fivestarmazda.com
Claimed
Accessibility
- Wheelchair accessible entrance
Introduction
Five Star Mazda Service Department, located in Macon, GA, offers a range of auto repair services and amenities, including oil changes, wheelchair accessibility, and appointments for service. The team is known for their professionalism and dedication to customer satisfaction.
Services offered: Oil change, Tire rotations, Vehicle Inspection, Auto maintenance, Electrical services, and more.
Five Star Mazda Service Department Reviews Summary
Pros
- The staff is professional, friendly, and knowledgeable, providing detailed explanations of vehicle health and necessary services.
- The service department offers shuttle services, thorough inspections, and informative videos for transparency.
- Customers appreciate the welcoming atmosphere, prompt service, and personalized attention from the team.
Cons
- The waiting room may be cramped and not very handicapped-friendly.
- Some customers experienced issues with service contracts not being readily recognized, leading to extra communication.
Suggestion
Consider expanding the waiting room space for more comfort, and ensure seamless recognition of service contracts to enhance customer experience.
Positive Words
professional, friendly, knowledgeable, thorough, transparent, prompt, personalized, welcoming
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Jody Ouch
a week ago
Update: Made a second visit on 1 April, 2024, and had another great experience. Brittany, Jeremy, Austin, and John once again took care of me. I cannot recommend them enough.The service manager Chellsey, parts person Austin, and technician John were phenomenal when I brought my vehicle in for service. They gave me a detailed explanation of the health of my vehicle and helped me with exactly what I needed. They were welcoming, friendly, and their honesty and hard work was refreshing.
chip mingea
2 months ago
The guys at Five Star were a pleasure to work with. They were very professional and helped me get in and out with no problems.
Anastashia Cruz
a month ago
Amazing service!!! Everyone was so polite and professional. I was sent a video of what was repaired plus any other problems that might have been shown up. Plus a service sticker for services complete. I will definitely come here again in the future.
Greg Love
2 months ago
I felt the staff was professional and supportive. They can now perform wheel alignment. I was thankful for the shuttle service.This visit was a routine oil change. You get a short video before the service. I was in and out quickly.Service: Oil change
Melanie Averett
3 months ago
This was the easiest car buying experience I ve ever had and the sales people were so nice and helpful. I d definitely recommend getting your next vehicle at Five Star Mazda. I m absolutely in love with mine!
Mare T
5 months ago
I absolutely love my new car! I had a great buying experience thanks to Hilda. She s super chill to work with, answered any of my questions(I had a lot. lol), didn t pressure me into my decision, she made sure all of my requests were handled, and most importantly she s a genuinely nice person. I was greeted with a hug when I arrived and sent off with a hug.If you re looking for a salesperson, I definitely recommend Hilda! She s a 10/10!I appreciate all the work she did to help get me a great deal as well as the work Shawn did. This definitely ranks as my best buying experience in regards to purchasing a new vehicle. I ll definitely be back when it s time for me to upgrade! Thanks again to everyone!
Raycine Durham
2 months ago
I always bring my car for servicing here. They do a very thorough job. I love the video access they provide where the technician goes over everything with you pertaining to your vehicle.
Penny Floyd
4 months ago
I drive 45 minutes to 5 Star Mazda for car maintenance and it's worth the drive for the professional technicians and everyone treats you like family and truly care about your needs and .satisfaction..I was in the market for a Mazda this year and had a choice between the Mazda dealer in South Atlanta or 5 Star Mazda in Macon. I chose 5 Star and I'm very happy I did !
Tracy Lemasters
7 months ago
The staff was very accommodating and polite. They were very professional and got our vehicle ready in a reasonable amount of time. There are two things that need attention: (1) is the waiting room size...it's way too cramped and not very Handicapped friendly and (2) we paid for a Service Contract when we purchased the car, I shouldn't have to tell them that, that information should come up whe the VIN or our last name is entered into their computer...other than those issues we had a good experience.Service: Oil change
Stephen Whigham
a week ago
Excellent service w extra effort by Brittany to schedule appt on short notice, thank you!
Damon Delira
4 months ago
I always have great experiences. I m greeted upon entering. The car is serviced promptly and correctly. Great staff
Leigh R.
2 weeks ago
Brittany was so helpful. She knows her stuff and is great to work with.
Debra Watts
5 months ago
I am not sure what happened when my car was last serviced and front brakes replaced. I had to take my car back in the next day because the engine light came on and everything had to be recoded. Now when I go to put my brakes on; the motor revs up and the brakes do not seem to work? It is very scary at red lights! I need to bring it back to Macon. This is the 1st time that I have ever had a problem w/ my car and the service Dept.Services: Auto brake repair, Vehicle Inspection, Brakes, Auto brake replacement, Oil change
William G Rhodes
2 weeks ago
I went in early for my oil change, but they were able to fit me in right away. Very accommodating. The work was tip top! I even enjoyed the waiting room. Snacks, water, and coffee were provided. Also, Brittany Ridulfo, Service Advisor, was wonderful! She is very knowledgeable of all things Mazda, and professional! She is a breath of fresh air, a wonderful addition to the Mazda Service Department Team. !!!Services: Tire rotations, Oil change
Mike Washburn
4 months ago
I don't like car dealerships most of them will do whatever they can to bleed you dry . 5 star is different they shoot straight and are on the level
herb hester
6 months ago
I was only in for an oil change but it was performed as required and on time. I was offered shuttle service to and from local places but decided to wait. The waiting area was clean and comfortable. I have no complaints.Services: Vehicle Inspection, Oil changeServices: Vehicle Inspection, Oil change
donna hudson
8 months ago
Coming to have my Mazda serviced at Five Star Mazda is a 2 hour drive. I gladly drive there because I trust Rich Cook to keep my vehicle in the best shape. He also advises me of more detailed services that my car needs so that I can prepare and budget the costs. He he thorough, professional, and friendly!Services: Tire rotations, Vehicle Inspection, Auto maintenance, Oil changeServices: Tire rotations, Vehicle Inspection, Auto maintenance, Oil change
Herman Fisher
4 months ago
Mr. Dave Richardson was wonderful and so helpful. He worked to get the perfect car and color to satisfaction.
Cherie Kalel
a month ago
I bought my Mazda 3 Grand Touring here 5.5 years ago, and have always used their service department because I drive on long road trips to visit family, and it gives me peace of mind having my car so well taken care of here.Updated 11/15/22. Still am very satisfied with the great service my 2016 Mazda 3 gets here! They now do videos that walk through the service done, which is nice. Everyone is professional and helpful, and the place is comfortable so I enjoy waiting for the service to be completed.Updated 7/7/23. I just had my car's tune-up, and was so glad I could bring it here! In addition to this service, they found early evidence of rodents, and gave me recommendations for a deterrent, so that I don't have any damage in the future. They also discovered a nail in one of my tires and repaired it. I love how everything gets taken care of quickly.Updated 11/7/23Got my normal service done and was happy with the service i received. I do wish they would bring back the service breakdown sheet, maybe given as a text, so that I could see a progression of wear on things, such as tires and brakes. That way I can plan ahead for these extra costs. I was told that the video was supposed to show me this, but I would prefer something written, as I delete videos to save on space on my phone. Was surprised by Rich Cook's retirement since my last visit.Updated on 2/15/2024I had just returned from a 6,000 mile road trip, and was able to get an appointment for regular service at the perfect time. Everything was checked out in a good time, and I was happy to know my car is ready for another 5,000 miles. So thankful for the Mazda service team!Services: Tires, General repairs & maintenance, Electrical, Auto engine tuning, Tire rotations, Vehicle Inspection, Oil change
Patricia Hollie
2 weeks ago
Appointment and video capabilities of service. Service desk courtesy and friendly service.
Sylvia Bennett
7 months ago
The Customer Service was impeccable from first entering the building throughout the entire time. They kept me up to date with everything happening to my vehicle and got us out as soon as possible
Sara Kolbie
a year ago
Best service I have received in years! Rich was super helpful getting us an appointment and checking on my daughter's car. They were thorough, communicated well, and were so friendly and concerned. Thank you to the best staff at Five Star Mazda Service!Services: Tires, Vehicle InspectionServices: Tires, Vehicle Inspection
Bryn Mact�re
11 months ago
Probably the best auto service experience I've ever had. As a single woman, it's easy to feel like you're constantly going to be swindled by male dominated industries. Not only did I not feel swindled, they explained everything in detail, provided exlemporary customer service, and did an amazing job. I feel confident going back for my serpentine belt replacement.Services: Tire rotations, Oil change
Nakia Guy
a year ago
Got a few different maintenance services today. The staff at Five Star Mazda are top notch! Always reliable and trustworthy. They are efficient and fast. And they handle my vehicle with care. I m not sure of the names of those who actually worked on my car but Rich and Nathen are up at the front. They answered all my questions and educated me on the services I got today!Service: Auto engine diagnostic
Michael Paull
5 months ago
Great staff at Mazda, everyone was very professional and handled our needs efficiently. We will definitely be back.
Debbie Adamson
a month ago
Always treated with respect and dignity, care and concern, as well as promptness and politeness.
Lisa Seneker
5 days ago
Great, great service, and that s why I keep a Mazda.
audrey stewart
a year ago
My high beam lights would not turn on. They checked all my lights and discovered that my fuse was missing. They replaced the fuse and lights. They also discovered that there was some other safety lights missing. The technician happened to have some so he replaced them and didn't charge me for the lights. Did an inspection and found some other things that needed to be done. Very thorough. I am very satisfied.Services: Vehicle Inspection, Vehicle safety inspection
C J
3 months ago
I was informed about my vehicle and any needed future maintenance through video to see the service and condition of the parts.They also give estimates that never deter from what the job is and include parts and labor.Services: General repairs & maintenance, Auto maintenanceServices: General repairs & maintenance, Auto maintenance
Pedro Davila
5 years ago
Always greeted with a firm hand shake, thanks to Mr. Rich from the service department, he is very cordial and the rest of the team there, although I have to drive fromColumbus they always make the trip worthwhile.