Five Star Mazda of Macon

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Julie Wolf
2 months ago
We we re very happy with the fast transaction on our new 2024 Mazda cx30Warner "Tripp" Johnson was very helpful showing us all the options our car had and also getting us set up with the Mazda app.Thank you Five Star Mazda!!! You definitely deserve the name! Five stars for sure from us! Thank you Warner "Tripp" Johnson you are great and we appreciate your helpful support with everything!

  Melodie Harper
3 months ago
Tripp was our salesperson and it was an AMAZING experience overall. Very knowledgeable and seamless to purchase our new vehicle in all the areas involved. I had been looking at several places and this was by far THE BEST! It wasn t your typical car buying experience. No pressure, comfortable, and extremely pleasant. If you are wanting a new vehicle, HIGHLY RECOMMEND. Ask for Tripp and you ll have that great experience too.

  Anastashia Cruz
a month ago
The place was very clean and the staff member were all polite. One of the best experiences I've ever from a dealership. Everything was explained in detail and my repair was finished fairly quickly. Will definitely come again.

  William Zoller
a year ago
Surprisingly refreshing. I m used to being harassed by salespeople at car dealers. But this time I wasn t. David was awesome. He really knew the car we were interested in very well. He knew every little detail about it. He was super polite and knowledgeable. The process was painless, and he gave us a very fair price at $11 below invoice. He also got me a fair value on my trade-in. I really didn t even need to bargain. We got a little hung up when it came time to sign papers with the finance guy because they were really busy and had other customers. But other than that delay, the process was relatively quick. They detailed our new car, filled up the gas tank, threw in some black locking lug nuts that match the rim color, and we were on our way.

  Stephanie Glover
3 months ago
We worked with salesman Tripp Johnson for a seamless transaction that worked well with our schedule and he stayed late to get us in our new vehicle the same day. We are very happy with our new Mazda CX-5. Thanks Tripp!

  Wyatt Strickland
2 months ago
I can t speak for their sales team so I won t. We took our 2021 Mazda 3 in for work that was covered by another companies warranty. My wife asked for a quote for an oil change and to check the rear tires; they were worn and needed to be replaced.After I got there and went to pay I noticed they put an oil change on the ticket and one was done. That my wife didn t ask for. The service advisor I worked with had an attitude when I brought it up and knew she wasn t supposed to approve itTheir sales might be nice but be wary of their service department

  Jess M.
3 weeks ago
I bought a CX-5 in 2020 from here and the process was quick and smooth. This week I traded it for a CX-90. Thank you to the associates that assisted me, I m grateful. Shout out to Tripp!

  Amanda
4 months ago
Tripp was an excellent salesman. I don't know what was better - his service and personality or the prices! Shawn, the manager, was equally as nice and ensured that the deal went well and I was completely satisfied.

  Brittany Bonagua
4 years ago
My husband and I were treated better here than any dealership, EVER! We both HIGHLY recommend this dealership!!! By the way, I've never LOVED a vehicle as much as this one! My first Mazda and I guarantee it won't be my last!!! Thanks y'all, this picky girl is extremely happy!!!

  LAForest Glover
2 years ago
I called to set up an appointment for a test drive on Saturday, but changed my mind to do it Thursday. Funny thing is my salesperson Dorothy was looking out for me and let me know that another person was looking to test drive the same vehicle I had my eyes on.Long story short, it was love at first drive! Thank you all especially Dorothy Lamar for your help, patience and conversation.

  elizabeth morris
8 months ago
I purchased a car at this dealership and had a wonderful experience! It was clean, the staff was friendly, and I found my dream car! I love my Mazda CX-30, it drives great and is so sleek. The technology is top notch and I ve enjoyed having my car for the past few weeks. Trip was the salesman, and he was so friendly and helpful!

  Deborah Hewitt
9 months ago
Great! Mr. David Richardson was so helpful to show the car to me and explain all the features. Then when I had to wait several months to buy he didn t call and pressure me into buying. When I got ready to purchase I called him and he was able to get the car I wanted delivered. The entire experience was wonderful Hilda was a great help getting the papers signed when Mr Richardson was out sick the day I picked up the car

  Teri Harris
3 years ago
Cant say enough good things about our experience with Five Star Mazda! This was by far the easiest car purchase we have ever made! Ask for Dorothy Lamar! She was so attentive and knowledgeable about the new CX5 and gave the most thorough explanation of all the wonderful technology it has to offer. She even had the car cooled off and ready for our test drive before we arrived for our appointment. Dorothy and her manager Patrick took care of every detail and made the buying process quick and enjoyable! Don't go anywhere else! I love my new Mazda CX5! Thank you Dorothy and Five Star Mazda!

  Michael Gentry
3 months ago
Excellent experience for buying a new Mazda. My sales person Mr. Tripp was very helpful to me during the experience.

  Dennis Garris
8 months ago
We bought a beautiful 2014 Chrysler 200 convertible, Takeria was our salesperson. She was outstanding and we love the 200.

  Linda Marquardt
11 months ago
The sales staff at 5 Star Mazda were incredibly kind and respectful. They were never pushy but very helpful and informative. I never had an appointment and it took me three visits to decide on a car. I am happy with the purchase price and the car is great!! Special thank you to Hilda and Sean.

  Just Saying
10 months ago
Extremely courteous and professional staff. Jake and Hayden demonstrated a genuine desire to make sure I was in the car I wanted. The dealership was clean and accommodating; clean restrooms and office space. Jake made sure we were comfortable throughout the transaction. Kudos to a well staff professional dealership. If you are looking for a no hassle car buying experience and a favorable outcome ask for Jacob Walker.

  Will Rogers
7 months ago
Seldom do you find a dealership and it s staff that are forthright, cooperative, responsive, honest and receptive. Mix this with Five Star Mazda s partnership with Tru Car (TM) as an online agent for a no hassle and honest automobile sales experience and you will find yourself thinking of Five Star when you want to make your next purchase. My thanks to Trip, Hannah and Hayden and the rest of the Five Star team for a excellent car purchasing experience.

  Mariana Vaughan
2 months ago
Great experience at the Mazda dealership, Tripp was very helpful and made everything go smoothly.

  Greg Love
a week ago
Quick and easy service. Staff was very friendly and helpful. I even got a video of the inspection.My latest service visit has scored a loaner vehicle. The service manager even sent a shuttle to bring me to the shop.

  Tommie Rae Carter- Thompson
a year ago
Thomas Anthony was a great help along the way of purchasing my new vehicle. I highly recommend him!

  Jannet Thompson
9 months ago
Wonderful experience. Jacob Walker may work for Five Star, but he made me feel like he was working for me. I am not an easy person to please, but Jake jumped through hoops to get me the vehicle I wanted. They will be my first stop the next time I need a vehicle.

  Wendell Shoultz
a year ago
David Richardson did an awesome job of demonstrating the CX-5 and CX-9 for us. Once we decided on a CX-9 he kept us up to date on its delivery an ensured it was prepped for us. No pressure, no fuss. Great experience.

  Mark Hollingsworth
a year ago
Rich and his team @ 5 Star Mazda service provide excellent service and my wife and I couldn't be happier with our latest appointment for service. Rich is very knowledgeable and pleasant to work with and keeps you well informed of work and progress.

  John Harrell
7 months ago
Friendly, customer oriented. Took time to introduce service dept. personnel, explain features of car, etc..PLeasant experience dealing with David and the rest of the staff.

  Corey williamson
3 years ago
We got the deal done quick and easy! Devin and Antonio appreciate it I know I can be hard to deal with at times thanks for your patients and dillegence you both represent Five Star well.

  Kerrica Green
3 years ago
Just like the name , I give them 5 stars ! Mrs. Josie Gordon was an excellent sales lady ! She greeted me and my family ( with hot chocolate lol) and made us totally comfortable ! She explained everything to me and didn't overwhelm me with anything. I ended up leaving with a better car than the one I wanted and got it for a great deal ! Excellent customer service and great rates! I would definitely recommend anyone to purchase a car from this car dealership! Ask for Josie Gordon she is amazing !

  Stefanie Sevcik
7 months ago
Everyone here is incredibly friendly and helpful. David got me a great deal on my trade and I will definitely come back when it s time to trade again!

  Al Voss
a year ago
From the sales perspective in buying a new car the entire experience was satisfying, calm and comfortable. There was NO high pressure sales techniques for anything by anyone. I said what I wanted to buy that was in stock, they brought each of the 2 vehicles to the front of the building, meaning I didn't have to walk around the lot. I picked the 1 I wanted to test drive and the sales person, my wife and I boarded the vehicle. I informed the salesperson that I would test drive it according to how I normally drive.At the satisfying end of the test drive, I stated I would purchase the car. The only comment from the salesperson was that it was the most harrowing experience she'd ever had.I went inside to finish the paperwork and by the time I was done the car was washed and the gas tank was filled.I will return there if I should decide to buy another or my next car.

  Erika D Grimes
a year ago
Called to reserve a car. They denied the request of a 10 day hold so I said okay will I take the 3 day reservation with the $500 deposit. Was told by David this wouldn t be necessary because he wouldn t let the car be sold until I spoke to him again as he insisted he could get me a better deal with their finance department than Capital One so long as I completed the application (within 24 hours). He never called so I called and left message with the manager. He then texts me Instead of returning my call that someone else sold the car. Manager is rude and sales people aren t on one accord.If you re black, take your money elsewhere and save the headache and the unnecessary credit pull for them to get you a better deal . I understand things happen, but the manner in which this was conducted was highly unprofessional.Edit: Since the manager wants to respond and LIE. I had the correct deposit that was agreed upon in the initial interaction with my sales rep. After being told that a 10 day hold wasn t possible I got my funds together for the deposit I discussed with the sales rep. Sales rep encouraged me to submit a credit application for a better deal in the meantime after I shared the numbers Capital One gave me. You all called me back AFTER I left this review saying you wanted to stop the prior sale and honor mine only to tack on ridiculous fees and force me to purchase a $4000 warranty. The sale didn t proceed because I refused to purchase the warranty along with pricey paint protection I didn t ask for. I had the deposit for the initial deal set in place with Capital One. You were very nasty about the process to begin with, the sales rep wasn t muting when he asked you questions and I heard your exact words and tone when conversing about the deal. You all didn t get me approved for anything, my dealing was set in stone with Capital One Prior to and the Capital One Specialist I spoke with advised me to take my business elsewhere because of how you conducted business. It s nothing further to discuss with someone who didn t seem resolution driven to begin with. This post is my feedback.