European Auto Clinic

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Pritrice Wonder
2 weeks ago
A friend kept referring me to this place and I just couldn t get in because they are soo busy but I finally got a break and I am so pleased with the service. The mechanic actually has a passion for his work and I absolutely adore his wife!!! They have such a great sense of humor and absolutely love animals

  aaron davis
7 months ago
Highly recommend coming to them for your foreign car repair needs. Came in this morning to for an oil change for my 335i and they took care of me for a good price. Everybody I met was really nice and the receptionist was awesome I was in and out in a little less than a hour and back on my way.Service: Oil changeService: Oil change

  Rohalia Terry
2 months ago
STOP! DO NOT USE THIS SHOP! Rude and disrespectful! I did not let them fix my car. If you are rude and disrespectful BEFORE I pay you my hard earned money only God knows how you will treat me if I have an issue with the service after I've paid you.

  Ashley Reeves
a year ago
The mechanic was very fast and did a fantastic job! I had been having issues finding someone to repair my BMW everyone was trying to charge extremly high amounts.. But good thing I found these guys the price was great honestly I couldnt complain one bit. I told them what was going on he inspected my car ordered the parts and and soon as they came in now I am all good to go. The lady in the front was also very NICE.Service: Brakes

  Javarious Carter
6 months ago
Very nasty and rude. I was apprehensive about inquiring after reading reviews, but I thought to still give them a call. The mechanic s wife is HIGHLY unprofessional and RUDE! She even made a disturbing remark, call Joe Biden and tell him that. I wouldn t recommend taking a bicycle to this place!

  Kristy Stoner
a year ago
Called to get quote on repair for my Volkswagen considering this is a German auto repair shop. Simple window fix. Without asking any more questions the front desk said it would be the same as what Volkswagen is charging me . I m assuming she means the Volkswagen dealership of Macon but I haven t even got around to calling them yet lol so how can you say they are the same price ? So I said well I haven t even called them yet..thanks.What a weird way of running business to recommended another business just because a customer is looking for a quote.

  Nikki Hicks
a year ago
They are very professional, courteous and fast. My 1st time I was surprised(but grateful) by the price and within 2 weeks had to use them again. Both times my car was repaired, I wasn't charged an astronomical amount. The second time my car was repaired for the same amount another shop wanted to charge just to "put in on the machine" for the 1st hour. Highly recommended

  John Eubanks
2 years ago
I RARELY leave reviews on anything, but felt the need to here given some of the 1-star reviews I read vs. my experience with them. Great people and great service. Front office receptionist was so nice and helpful. Some one star reviews complaining about poor service and staff friendliness almost made me not take my car here, but I m glad I did. Older classic car had so many problems that other shops weren t even willing to do the work. I ended up taking it here because they were willing to look at it. It was difficult getting the car in, and I had to call a few times to get it scheduled, but they were clearly very busy and no other shops would even agree to take it. Once I got it scheduled, they were fast and attentive. They are very knowledgeable, explained all the problems, fixed a lot of them in a reasonable amount of time and made suggestions about the best way to proceed with remaining work given all the issues with the car. Would recommended to anyone needing work on European cars, old or new.Services: Transmission, Electrical repair, Auto engine diagnostic, Battery

  Felicia Brown
a year ago
I was very impressed. Took my Mercedes Benz to get a battery. I was informed that the battery that was in it was too small for my vehicle! I bought the battery from Macon Battery and of course they (Macon Battery) didnt honor nor prorated any money back. I'd taken the battery back several times, only to be told "nothing is wrong with the battery". Euopean Auto Clinic have a new and satisfied customer. Thanks for your help.

  Trista Marshall
4 years ago
The mechanics are great. The first time I went everything was explained to me and I had great service. I didn t realize the receptionist wasn t there that day. Every since then each interaction is negative. She is the gateway to the mechanics and I m sure they are losing money over her. She verbatim told me that maybe their computers are old when the diagnostic didn t show the problem. She suggested I try somewhere else. If she knew their computers were old, why did they charge me $130 for the diagnostic? I have a feeling the mechanics would not have handled it this way. Too bad, I have lost confidence in this company and I feel like I was scammed. I am contacting the Better Business Bureau immediately.

  Daniel Bush
5 years ago
I was considering a 2007 BMW 750 Li that Five Star Ford Lincoln was offering for $2,900+ excluding tax and fees which brought the price up to $4,124, about 30 minutes away. We (me and my parents) did not become aware of any issues with this vehicle except that things such as the radio did not work and it needed two new front tires, at the least.I signed a loan agreement to take the car to have it checked by a mechanic. Upon starting it to go to European Auto Clinic, there was a lot of white smoke initially produced from the back which I didn't remember seeing so much of the night I test drove it. Well, we brought it here for a buyer's check and found out that there were plenty more issues. Something like oil in 6 of 8 cylinders, it needed an automatic transmission pan, valve body sleeve, valve cover gasket, oil pressure switch, and a crankshaft sensor signal. Even before the diagnostics the woman was shaking her head asking why I didn't choose a 3- or 5-series or whatever. She said that they have oil leaks, that is, the 7-series. But I was further told by someone else that was around there that those kind of cars may or can last for a long time if regular maintenance is really taken care of (and he said that 15,000 miles is too long), but that people may often get those sporty cars and the only maintenance they really do is fill it with gas to drive it like a race car. I might save up more money for a car like this. I liked that I took it to them for diagnostic information.

  Kristi
2 years ago
I broke down 150 miles from home. My car got towed there at the height of the pandemic. They quoted me out a very fair price.. Fixed my car and I've never had another problem.. Thanks to Karin and everyone. Highly recommended

  Humberto Feliciano
a year ago
Great service! Owners were engaging and informative. Advised me of what my car needed but did not pressure me. Mechanic was quick and thorough.

  Daniel Doughten
5 years ago
Had the pleasure of meeting Josef and his wife (who works at the front desk) when dropping off my 1989 Mercedes Benz 190E. The problem was quickly diagnosed and I was back on the road safely again. They were both very courteous and will have my business from here forward! Thank you!

  Music Producer Hot Mike
4 years ago
The front office is very hospitable with me. They've promised to provide me with quotes to do work on my classic Mercedes, but, never hear from them. My conversations with them are always substantive and about German engineering. I am hurt about this.

  Antonio Rozier
8 months ago
The lady who answered the phone is rude an nasty my wife made an appointment last week an called back this week to get the time the nasty sounding lady said there's no appointment made by us then she had the nerve to say y'all no the service for this car is seven hundred dollars for a fluid tip off my wife stopped her right there an said ok I will never contact this place ever again worst customer service I've ever seen

  Anthony Pack
2 years ago
Very helpful when I dropped my car off. Karen was nice and listened to the issues I was having with my vehicle. Look forward to hearing from them soon as to what the issues are with my car as another repair shop was unable to complete repairs.

  Wanda Welch
a year ago
This man knows his stuff... Don't let the shade tree wire your car wrong.... You will be in a mess and will have to get the professional... So don't waste your time make an appointment with European Auto...Please no people with attitudes or potty mouth....these are nice God fearing respectful business people.Thanks

  Sam Adams
7 years ago
The lady that is at the front desk is very smug, trying to look you up and down and figure out if you can pay, what ever they deem the appropriate price to be.This is not a friendly establishment; unless you are going to give them carte blanche.I suggest not going here, I would suggest paying a couple dollars more at the dealership and having the respect a paying customer deserves; shown.34 years and they are still in business, just means they choose who, they will respect, read: "American Express Black Card" and everyone else, is irrelevant.

  SAM BOY
a year ago
I had my car towed to the facility and then was charged $150 to be Told that he would have to go to the BMW dealer. Complete waste of time and money.

  Pamala Sills
4 years ago
They are extremely rude and very unprofessional. Will not give you a straight answer nor let you speak. Rudely interrupted me while trying to find the start of my daughters vehicle. Hung up the phone on me after the wife and husband both yelled at me on the phone. Will never use their services again.

  Georgia Peach Saweetie Towing
2 years ago
We towed a customers car here and the mechanics were all wearing masks and they took care of the customers care and they were back on the road headed to FloridaService: Transmission repairService: Transmission repair

  Craig Thomas
2 years ago
Very knowledgeable, very clean shop and VERY FRIENDLY. Have been a customer for years.

  Esmay Nieto
5 years ago
Said my motor was locked up but got it fixed and works fine now

  melvin little
2 years ago
Very nice and knowledgeable place to carry your car

  Tonya Parkinson
4 years ago
Prices are good... customer service is not.