Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Ulisha Zamora-Flores
a month ago
I experienced nothing but wonderful customer service from CARSTAR! They even went the extra mile and made me happy that I chose them to do my repairs for my vehicle . I would like to thank Kellie, Sarah and the many others at this shop for bringing back the beauty of my Toyota rav4 .
Kae J
3 months ago
Great service! They fixed my Honda pilot as I was rear ended a month ago! It looks brand new, if you get in accident please use them to fix up your car! Oh and shout out to Sarah, she is so pleasant with great customer service as well! Thanks again CARSTAR!
Suzanne Clark
3 months ago
Awful. That's all I can say about my experience so far. I had gotten my vehicle fixed a year ago at this place and the experience was good. Not sure what's changed. My front headlight is busted and needs to be fixed. I took it in three weeks ago and I have yet to get an estimate on when it will be done even though I was told it would take 2 to 3 days to get an estimate. I even called over a week ago and have not received a call back. I won't be using this place again.
Ian Dimas
4 months ago
I dropped my car off on 11/01/2023. I just got it back today on the 17th. Would have been done sooner but Nissan was on back order. No big deal. My front bumper was damaged and Carstar did a great job and it looks brand new again. Sarah who works at the front desk was giving me updates throughout the two weeks. Friendly staff and stayed on top of everything. I highly recommend!
Sally Powell
2 weeks ago
Very satisfied with the work done and very efficient and friendly staff! Kelly Strange was extremely helpful in getting things moving and working with the insurance company!
Chris Bradford
3 months ago
I had a great experience with Britton. He did excellent work and completed the job on time and within budget. I would recommend their work to anyone.
Jeffrey Ledford
5 months ago
Following my accident, my car was taken to CarStar in Macon, Georgia on, or about September 27, 2023. A few days later, I called to check on the status of my vehicle and was informed that it was next in line for the estimator. A couple of days later, I was told that I needed to come by to sign a form. I informed them that I lived 2 hours away and could not stop by. I was informed that they would email the form to me. Over the subsequent weeks, I did not receive the form, but was told it had either been sent, or would be sent. Furthermore, I was told that it was not holding up the progress. Fast forward almost one month from CarStar s receipt of my car, I was informed that it was yet to be seen because new lifts had been needed and had just been installed. This delay and dishonesty in what was occurring resulted in a near $2,000 in additional expenses to rent a vehicle that were mostly unnecessary and solely due to the unnecessary delay.
Damian Orihuela
11 months ago
My car went in for a post wreck estimate and repair. It ended up being totalled by my insurance, so there was no repair done. I was treated with much respect and attention to detail. The staff was very pleasant and even gave me a ride to pick up my car rental, when they saw that I had not been picked up by the rental service.
Joel Glover
4 months ago
I've had 2 vehicles serviced here & the paint work & color match has been immaculate!!
Sydney Higley
8 months ago
Just got my Jeep back today after hitting a deer, and I have to say I am so happy with everything they did! They are very communicative, friendly, my vehicle was ready on time, and it looks great!! Highly recommend them
Dustin Spivey
3 months ago
I ve worked there owner is a Meth head, insurance fraud all the time cussing his staff out daily! He literally works all night and day! paranoid schizophrenic trust me bad place to do business
Jacob Sanchez
5 months ago
Took my car in Oct 9 for estimate still haven t heard nothing back 14 days later the estimate is processing and insurance has not heard nothing back they can t even give predictiion on how long an estimate takes to process found this out after holding for 10 mins and getting hung up on.
Donessa Fey
a year ago
Thank you to everyone at CarStar Collision Macon, GA! Especially, Tina, she was patient with me from the very beginning. She always was an effective communicator through out the entire process and made sure I was updated until the very end. This made me feel like my car was in good hands and that she had my best interest in mind. Everything was a smooth transition from making payments to picking up my car. They did a phenomenal job correcting the dent on my bumper. My car looks just like I brought it off the lot. Also, I love how the work closely with the rental service I had to use. I would definitely recommend seeing them for any accidents!Services: Painting, Body & Trim
Aquilla Perkins
a year ago
Their Customer Service is EXCELLENT!! Their repair time frame was spot on. Mrs. Tina is AMAZING!!! They will call and email you and keep you updated on your vehicle progress. YES I HIGHLY RECOMMEND THEM and YES I WILL USE THEIR SERVICES AGAIN IF NEEDED!!Services: Painting, Electrical, Body & TrimServices: Painting, Electrical, Body & Trim
Beverly Taylor
a year ago
This is the second time using CARSTAR. I recommended this business. They did a fantastic job with my vehicle. Ms. Tina in customer service is 100% awesome. If you need questions and answers call Ms. Tina she'll get you right.Service: Body & TrimService: Body & Trim
Ashley Smith
a year ago
CarStar repair shop I have to say hands down is top notch. They only had my vehicle for a week and it looks like a brand new truck. Everyone is so nice and they go above and beyond to make sure your experience is great. If you need any type of repairs to your vehicle take it here.Services: Painting, Body & TrimServices: Painting, Body & Trim
Jeremy Gray
a year ago
Went in to get a quote for repairs through my insurance company. Britton advised they had a mother customer with the same car as mine that was coming in for service and had trouble locating parts for it. I gave him sources where he could get the parts to help him out. Told me he would call back several days later on a Wednesday to get everything setup. Never heard back from him, called the location several times over two weeks and left messages to call me back and get everything going. Not one call or follow up. If you didn't want the business, that's all you had to say. Poor professionalism.
Pamela knox
3 weeks ago
They did a wonderful job. I'm very please.
Melanie Weatherspoon
a year ago
Thanks Mr Bloodworth....car runs great and it was detailed. When we pulled up to pick up car it looked like a brand new vehicle. Thank you for taking care of our daughter! She is riding again thanks to you and your team! #qualityServices: Transmission, Electrical, Auto engine diagnostic, Oil changeServices: Transmission, Electrical, Auto engine diagnostic, Oil change
Grey M.
a year ago
They have friendly and professional workers who did great work on my car! They kept me updated throughout the whole process and finished it almost an entire week earlier than estimated.
Erica Knox
2 years ago
My entire experience was great! The young woman who answers the phones Miss Tina is so nice and makes sure your concerns are addressed. This shop did exactly what they needed to do with not one problem the entire time my car was there.
Charles Mundy
a year ago
CARSTAR did an excellent job repairing my vehicle. The staff was professional every step of the repair process. I was keep abreast of progress up to completion. I would recommend them to anyone needing quality repair work for their vehicle.Service: Body & TrimService: Body & Trim
Karita Galloway
2 years ago
Great customer service all the way around!!! They kept me informed about the status of my car and what to expect. My work schedule is very challenging to work around and they were able to help with keeping this stressor of car accident at a minimum. I really appreciate the amazing customer service!!! You guys did great!!Service: Body & TrimService: Body & Trim
Lonnie Bronner
2 years ago
I called Carstar and spoke with Tina letting her know what my issues and concerns were with my car. Although she was with a customer she got my information and called me back in 10-15 mins. Spoke with the owner and I was asked if I could bring my car in. I was given assistance immediately once they looked over the damages. My overall experience was beyond what I expected. One Very Satisfied Customer!! Thank you !!Services: Painting, Body & Trim
mercy dunnam
a year ago
I ve gotten about 10 texts and emails about doing a review of my experience. During the span of the 2 months) they had my van (which repairs were estimated to take 5 days), I was emailed maybe twice. Although I opted for email updates, if they could message me so many times about leaving a review I don t see how I wasn t contacted during the repairs and the delay of explained. All the emails I got only said date changed to and no explanation. My husband tried to call several times and no one picked up or got back to him. Ya ll need to hire someone to help the front desk lady. I appreciate that no one was ever very rude but I will probably not use this place again because of the extreme lack of customer service.Service: Body & Trim
Melissa Booker
a year ago
From start to finish, everyone at Carstar was professional. The repairs done to my Range Rover were top notch! Communication and updates were done regularly, and the repairs were done in a timely manner. Would def recommend this bodyshop!!Services: Painting, Body & TrimServices: Painting, Body & Trim
Laticia Ivey
3 years ago
Over all it was a great experience. Very professional. Look over the work very well before leaving. They painted two doors on my vehicle there is a spot missed and a few grains in the paint which could have been corrected. Overall I would take my vehicle there again.Service: PaintingService: Painting
Leigh Conner
2 weeks ago
Great customer service and very efficient!
Markeeta
a year ago
I'm sorry but my experience was horrible!!!!I guess my car got there at the WRONG TIME. MY CAR HAS BEEN THERE for 3 MONTHS!!I was in a fender bender!! I kept getting told the run around and even had adjusters call me to find out if my car was there because no one would answer the phone for them! Very highly upset with them!
Lewquita Lewis
2 years ago
I would just like to let anyone know that is thinking about coming here. do not come here they will not fix your car. they will call you and tell you that it is fixedAfter having it for over a month. and when you pick it up you will find that nothing has been done to the car especially under the hood. They will paint yourbumper and make it look good but that s it!Beware I now have to go and pay out-of-pocket to get my car fixed for something that my insurance paid to get fixed.This place deserves zero stars.