Butler Toyota of Macon Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Margert Ogletree
2 days ago
First time having a Toyota.They were fine. Would have appreciated getting my car washed after spending over $700. But i use to be a. LEXUS owner. I would recommend them.

  OP Games
3 months ago
Exceptional service in all areas of my visit with April to replace a battery. As with all dealers, the price was overboard but that comes in our new economic state of gross inflation then consider necessary dealership overhead, G&A, and profit. Overall, will be my pick for service to my Toyota.

  Russo Atteberry
a month ago
They worked me in w/o an appointment. I appreciate the professionalism - I was in and out in and 1.5 hours. Cost with the $15 off coupon was $83 dollars. -

  Kimberly Worsham
3 weeks ago
Joyce Collins reports having great service. The shuttle ride to and from was pleasant. They keep me up to on my updates on my car.

  Mary Ellen Ridley
2 months ago
Dustin helped me with my service appointment. He has always been fantastic everytime he helps me. I think Dustin is an exceptional person. It is always a pleasure to work with him!Service: Tire rotationsService: Tire rotations

  Rhonda Wagoner
2 months ago
Chris was super friendly, accommodating and helpful when servicing my Forerunner. Had my car detailed and they did a great job on that as well.

  Lawrence Adams
2 months ago
Great. Dealership. On time and very professional.facilities were clean and comfortable. Will use for every servicing on my 2018 RAV4. Thanks Mr Larry.

  Elena Mays
a month ago
Dustin was my service advisor. He was nice and exceptional on his service. I will definitely be back to see him.

  Zachary Curry
2 months ago
Butler Toyota did an outstanding job as usual with my maintenance needs. Chris Lee is very knowledgeable and professional as a service manager.

  Doug Clark
5 days ago
It's a 20 year old Landcruiser - Butler Toyota keeps her running like new. They also diagnose and find problems before they happen - which is great.

  VLP
a month ago
I recently took my 1 year old 2022 Rav 4 XLE premium to the dealership this past week after smelling mildew and finding puddles of water in the front/back passenger floorboards. It was found by a service tech that the AC hose was dislodged and possibly the source of the water coming into my floorboards. I questioned how this happened and couldn t get an answer other than the theory was at some point the car was on a lift. I informed the service guy that yes that s correct (butler Toyota). I also told the service center that I found this issue after smelling mildew in my car. I was then told they are not allowed to put in the paperwork mildew and has to describe it as bacteria growth instead. The mildew was not addressed and the service dept admitted the padding under the carpet was saturated and wet (also stated in my visit summary). The service center put everything back together and left the padding soaking wet under the carpet. I m a loyal customer and deeply disappointed in the services I received. Leaving wet padding and mildew in my vehicle is a risk to my family s health as it promotes mold growth.According to google, Mildew refers to certain kinds of mold or fungus. The term mildew is often used generically to refer to mold growth, usually with a flat growth habit. I was told by the service dept the carpet would not be covered under warranty because it s not a manufacturer defect. The ac hose that dislodged is up under the carpet therefore it is a manufacturer issue it dislodged. In return, it then ruined the padding and carpet from a manufacturer issue. I will be contacting corporate to escalate this situation. I advise others to join the fb Toyota rav4 club to find this water issue is a common issue among the Ravs.

  Daniel Underwood
4 months ago
It was my first time bringing my vehicle to Butler Toyota and Mr. Larry Cummings made it a wonderful experience! I cannot thank him or recommend him enough! Thank you Larry and Butler Toyota!

  Alisa Miller
6 months ago
Always have provided excellent service every time I have had to have my car serviced. Larry is one of the most pleasant individuals I have had the pleasure of doing business with each time. He's professional, prompt, and polite each time. The shuttle service is awesome. Shree (name maybe spelled wrong) was AWESOME. 5 big stars for her. Thank you Butler Toyota Service Dept!!!!

  Carol Harper
a month ago
Jerry my service technician is always there for me especially during an emergency situation which recently occurred thanks to him my life is so much better

  John Doe
5 months ago
Check engine light was on in one of our vehicles. I booked specifically with Larry as he s assisted us with past repairs. The vehicle he checked for us is a Kia, I m aware there are many times Butler is unable to service Kia. I have appreciated Larry s professional opinion in the past and knew it was worth paying the diagnostic charge in order for me to obtain his findings. In the end we will need to take the Kia to a dealer to be repaired. I feel confident much more confident with Larry s diagnosis in hand rather than relying on the Kia dealer. I ll definitely continue utilizing Butler Service and hopefully Larry (or Josh). Both have a done a great job in the past.

  Marc Jolley
2 weeks ago
I made an appointment and arrived early. They took my car and serviced it. The whole experience was great.

  Patricia O'Kelley
6 months ago
Chris was awesome. He kept me informed and checked on me since I am disabled. He offered to get me some water. And he made sure my car was parked next to his service door and he carried the chair I brought and loaded it up in my car. I found that the seats with arm rests like what is in the kids playroom will accommodate my back problems. I told Chris that you guys need to put plywood boards hammered in place under the couch cushions to fix the sinking holes in the couches without having to buy more couches. The plywood just needs to fit over the wooden frame under the couch seat cushions. They found the problems with my car that needed to be fixed. Thank goodness for the tire alarm in the Toyota. It prevents a breakdown from a flat tire.

  Tisa M. Davis
2 months ago
Larry Cummings did a great job with making sure i got what was needed. Good Customer service.

  Anonymous
6 months ago
D.O.S. 10/4/2023..Chris Lee (my service advisor) is always honest, amazing and goes above and beyond when it comes to my car being serviced and making sure that everything's good. Thanks Chris and the staff at Butler Toyota of Macon Georgia!Services: Tire rotations, Auto maintenance, Oil changeServices: Tire rotations, Auto maintenance, Oil change

  Surelle Pinkston
4 months ago
Oil change was done in less time than stated. Advice on future needed brake work was discussed. Very professional.

  Esther Lee-Altman
2 months ago
Great service. Both Jerry and Chris were very professional and helpful!

  Kelly Duke
a month ago
April was so nice and my car service was done in 30 minutes.

  Josh Frix
2 months ago
This a great and friendly place to buy cars and trucks from also has a very professional service department!

  Sarah Andress
2 months ago
Great service as always and a pleasure doing business with Larry Cummings.

  Gwendolyn Hurt
5 months ago
Christopher helped me and was very good. Just moved to Macon 2 days ago from Snellville, Ga.Service: Auto battery maintenanceService: Auto battery maintenance

  David Walker
6 months ago
Friendly, helpful employees, very clean facility and the service department kept me updated on my vehicle's progress

  Jim Nienstedt
4 months ago
Got me in right away, everyone was nice and friendly. Never had a problem here.

  Cindi Matthews
4 months ago
Very quick and efficient, in and out within forty minutes. Great service.

  Marie Frazer
a year ago
Ms. Katie was very friendly and respectful. She treated me and made me feel like I was a valued customer. She took time to listen to my concerns; noted them down to be addressed; and she kept me informed of the progress of the work on my car. Her estimated time of completion of the work was spot on and the checking out process went very smoothly. I wish all the service people were just like her!Service: Auto maintenance

  Dennis Hein
5 months ago
Great people great service. All in a timely manner. Thank you